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Copthorne Hotel Cardiff Caerdydd

4.0 of 5 Copthorne Way, Culverhouse Cross, Cardiff CF5 6DH, Wales
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Copthorne Hotel Cardiff Caerdydd
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Copthorne Hotel Cardiff Caerdydd
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615 reviews from our community

Traveler rating
    128
    255
    151
    55
    26
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110
229
25
124
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (138)
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wales
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

Discounted room! Ok but I thought the idea of that was to get new customers through the door? Wrong! Okay room a bit dated and looking worn but I can live with that, what I can't sleep with is the grinding ventilation system that seems to be directly above my room! That's all I need on a business visit to... More 

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simon r, Manager at Copthorne Hotel Cardiff Caerdydd, responded to this review

thank you for your comments,I regret you had a disturbed night. had you contacted reception or the duty manager I feel sure we could have moved your room. Every hotel has a mechanical side , however it does not ususally disturb our guests to this extent. I am happy for you to contact me via reservations here and I will... More 

Cardiff, United Kingdom
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

It has all the good reasons to make it your home in Cardiff. A wonderful Swimming Pool and Gym and one of the best and most generous English breakfasts I ever meet, with plenty of fresh fruit s and also good options for vegetarian like us! Definitely will go there again soon!

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simon r, Manager at Copthorne Hotel Cardiff Caerdydd, responded to this review

thank you for your comments, we look forward to welcoming you back and making msure you get one of the rooms overlooking the lake and enjoy all the wildlife. pair of swans landed today,lets hope they stay. More 

Cardiff, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The bedroom was comfortable but the cobwebs hanging from the bedside lamp was a bit off putting - one bath towel and hand towel between two of us and only three tea bags!! Think the Housekeeping Department needs a talking to!! However, breakfast was excellent despite the fact that the poor waitress was run off her feet although she did... More 

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simon r, Manager at Copthorne Hotel Cardiff Caerdydd, responded to this review

thank you for your comments, the housekeeper joins me in apologising for the missed cobweb...it may just be that the room had not been used for some days in what is a quiet time for us. I am pleased you enjoyed breakfast prior to your departure. More 

Penarth
Senior Contributor
32 reviews 32 reviews
4 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Popped in here for a business meeting & went to the lounge to have a coffee & the meeting. It has good attentive staff in very pleasant surroundings overlooking the lake. Plenty of space for a meeting & to do some work whilst having several coffees. A very good 2 hours spent in a very hospitable hotel lounge - definately... More 

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simon r, Manager at Copthorne Hotel Cardiff Caerdydd, responded to this review

thank you for your comments and I am pleased you enjoyed the service and pleasant aspect from the lounge bar. plenty of free parking, complimentary WIFI and easily accessible from cardiff and the M4 , we are ideally and convieniently located. More 

Mumbai (Bombay), India
Senior Contributor
46 reviews 46 reviews
33 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here in June as part of a Company Strategy Offsite. the hotel is a distanc from the train station and a bit out of the way. The entire structure is a beautiful especially thre rooms on the ground floor over looking the little lake that has ducks and geese frolicking. The well food in the restaurant is fine, and... More 

Was this review helpful? Yes
simon r, Manager at Copthorne Hotel Cardiff Caerdydd, responded to this review

thank you for your comments, albeit 8 months after your stay with us! Yes the hotel is 25 years old and under going contiual reinvestment by our owners. I am pleased you enjoyed your stay and hope you will be back to see our refurbished bar and exterior decking area that is ideal for larger groups on the warmer days... More 

Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

New Years Eve Stay at the Copthorne Hotel Cardiff: Upon arrival we found a car parking spot with ease due to their large car park. Checking in was simple - staff were helpful at this stage. However when entering our room we'd realised we had been sent to a "twin bed room" which I understand is usually acceptable but when... More 

Was this review helpful? Yes
simon r, Manager at Copthorne Hotel Cardiff Caerdydd, responded to this review

thank you for your comments and we are really pleased that you enjoyed our new years eve party. I am sorry we had not allocated a double room to you, with the hotel fully booked on the night it should have been possible to reallocate your room as housekeeping staff were here until late in the evening. I do however... More 

Reading, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My wife and I stayed here for 2 nights over the Christmas period. We managed to get a cheaper last minute deal on a comparison website which I was pleased about as I would have been extremely disappointed if we had paid the £150 a night that the hotel had quoted. The hotel was good enough for our stay but... More 

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simon r, Manager at Copthorne Hotel Cardiff Caerdydd, responded to this review

Thank you for your comments after your stay with us over christmas.Your bed you refer to is a 'zip and link bed' that are used in all hotels to give us the flexibility to offer a room as a twin or double bed.as we were so quiet we should have been able to offer you a standard double bed. the... More 

Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

went cardiff with the boyfriend for our first proper weekend away together and this hotel was tip top! was warmly welcomed at the desk and our room was lovely, very warm and cosy and lovely facilities! loved the spa the next morning before we went shopping! would definantly stay here again when we go to cardiff!

Was this review helpful? Yes
simon r, Manager at Copthorne Hotel Cardiff Caerdydd, responded to this review

I am delighted that you both enjoyed your short stay with us and thank you for your comments. next time perhaps pre book some spa treatments with our in house spa' the jasmine rooms'?we look forward to your return,look out for great offers on the Millennium&Copthorne web site. More 

Leicester, United Kingdom
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed December 19, 2014

I stay at this hotel about once per month on business and I would recommend it, you get a decent nights sleep, the rooms are good anf food ok. The frustrating thing about the place is the cost of WI fi, it should be free. £5 is extortionate. How they justify it God knows. C'mon guys wise up

Was this review helpful? Yes
simon r, Manager at Copthorne Hotel Cardiff Caerdydd, responded to this review

Thank you for your comments.I am confident that free Wifi and improved speeds will be with us soon.Watch this space! More 

Edinburgh
Contributor
12 reviews 12 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 18, 2014

Very comfortable 4 night stay. Room overlooking artificial lake , quiet and bed was very comfortable. Very clean and although the decor is a little dated it felt homely and comfortable like a favourite pair of slippers. The reception area was very attractive and welcoming at this Christmas time and creates a very warm, happy atmosphere. The staff are excellent... More 

Was this review helpful? Yes
simon r, Manager at Copthorne Hotel Cardiff Caerdydd, responded to this review

thank you for your comments and of course delighted we met your expectations (and more) with the breakfast rolls in particular. we look forward to welcoming back at this Copthorne hotel or indeed any other of our hotels. More 

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Additional Information about Copthorne Hotel Cardiff Caerdydd

Address: Copthorne Way, Culverhouse Cross, Cardiff CF5 6DH, Wales
Phone Number:
Location: United Kingdom > Wales > Southern Wales > Cardiff
Price Range (Based on Average Rates): $
Hotel Class:4 star — Copthorne Hotel Cardiff Caerdydd 4*
Number of rooms: 219
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Also Known As:
Copthorne Hotel Cardiff Caerdydd Wales
Hotel Style:
#11 Luxury Hotel in Cardiff

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