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All 81 Cardiff hotels

Copthorne Hotel Cardiff Caerdydd

4.0 of 5 Hotel   |   Copthorne Way, Culverhouse Cross, Cardiff CF5 6DH, Wales
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Ranked #34 of 81 Hotels in Cardiff
A recent review
4 of 5 stars reviewed 4 days ago
Diana M
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569 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (125)
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wales
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

Has to be the worst 4 star hotel I've ever stayed in..only positive the room was clean..everything else was not in any way close to a 4 star..The shabbiness if the decor,noise,useless shower. Breakfast..well I've had better from a road side cafe...fatty,greasy,stale,lack of choice..over the years I've stayed in lots of hotels for business and pleasure I can honestly say... More

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Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Our trafalgar tour chose this hotel for us. Our clean spacious room was overlooking the lovely lake. We were right across the street from a shopping centre if we needed to pick up any little thing. The staff were courteous and helpful. We enjoyed a lovely buffet supper and there was lots of variety for breakfast.

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simon r, Manager at Copthorne Hotel Cardiff Caerdydd, responded to this review

thank you for your comments.Have a safe journey home and tell your friends about Wales. More

Bloemendaal, The Netherlands
Senior Contributor
38 reviews 38 reviews
8 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 1 week ago

Let's start with the positives : good, comfortable beds ; very convenient location ; very heplful front desk staff when we arrived ; breakfast is fine with friendly staff ; a large fitness area. Unfortunately this place is badly in need of investment. One gets the feeling that the owners feel they can manage another few years without improving the... More

Was this review helpful? Yes 1
simon r, Manager at Copthorne Hotel Cardiff Caerdydd, responded to this review

Thank you for your comments.we are currently undertaking a 30k project outside the hotel to improve our lakeside aspect and will start the 35k refit and refurbishment of the lounge bar in the new year. Bedroom chairs,bins and a new oven represent a futher 50 k of investment requested this week! I hope you will give us the opportunity to... More

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

Rather shabby - in need of a good re-fit. But my main complaint is the standard of admin. We were a large party. They managed to completely muck up the reservation of one couple. And it would take longer than I've got to list the mistakes they made re our reservations for meals in the restaurant.

Was this review helpful? Yes 1
simon r, Manager at Copthorne Hotel Cardiff Caerdydd, responded to this review

Thank you for your comments and I am sorry there appears to have been a problem with your reservation. with over 30k rooms sold a year I can assure you this happens rarely, I cannot refer to any information in our systems to respond further as I do not have a 'lead name'. I hope despite this we accomodated everyone... More

Reading, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Our stay was a mixture of highs and lows. Car-parking was very good, at all times of the day - much appreciated. The Copthorne’s overall outside appearance is initially quite reasonable. The entrance lobby needs refurbishing but it serves its purpose. A smile when registering is always a bonus particularly after a three hour drive - however I always assume... More

Was this review helpful? Yes 1
simon r, Manager at Copthorne Hotel Cardiff Caerdydd, responded to this review

Thank you for your comments. A suite perhsaps is only considered that if it is better than your own bedroom ,perhaps! here we only have 'Junior Suites' and it is more an indication of additional space often used for an extra beds and as interconnecting rooms for families. the decor and furniture is exactly the same as all our rooms... More

N/a
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Booked via a well known travel website as cheaper than usual suspects of TL and PI. Very easy to get to, easy access to Cardiff and local shops. Room nice and tidy, some towels missing but soon rectified by reception. Buffet breakfast was exceptional, waitress service excellent, would stay again for sure

Was this review helpful? Yes 1
simon r, Manager at Copthorne Hotel Cardiff Caerdydd, responded to this review

Thank you for your comments.Always get the best rates by booking through our website direct and better T&C's for example, with cancellation times and paying on arrival not in advance.Thanks for comments on breakfast,it is always a busy time on a weekend breakfast and to know we are meeting expectations is great. Hope to see you again soon. More

Bilbao
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is very nice, with good rooms and facilities, as the gym with good equipment and the pool. Staff is friendly and breakfast nice. The only point I do not like is that the wifi is not free. In most of hotels, even much worse than this, the wifi is usually free, and here you have to pay to... More

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simon r, Manager at Copthorne Hotel Cardiff Caerdydd, responded to this review

thank you for your comments after your short stay with us. wifi is chargeable I am afraid as it is in all Millennium &Copthorne Hotels, you will find it is alot cheaper than some of our competition...as a business we have to pay for the service on an annual basis, we do NOT profit from this service provision. More

Plymouth
Senior Reviewer
6 reviews 6 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is situated on the outskirts of Cardiff and a taxi to the centre costs approx £13, there is a bus stop across the road and a return is approx £3, busses run every half an hour The hotel has ample facilities, however food & drink are a bit pricey. There's a large Tescos across the road which did... More

Was this review helpful? Yes 1
simon r, Manager at Copthorne Hotel Cardiff Caerdydd, responded to this review

thank you for your comments, the hotel is easily accessible to both town and Cardiff Bay. Breakfast vouchers@£8.95 are superb value ,an extensive bar snack menu is available all day and evening and a pint for less than what you would pay in town or the bay is good value we believe. while sitting in your bedroom having a tesco... More

Cardiff
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Stayed here earlier this month. Our room was - I think - 109. Don't let this fool you into thinking it is a 1st floor room - it is actually lower ground. It was a good size room but it was immediately adjacent to the hotel car park which resulted in no privacy and a considerable amount of noise. There... More

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simon r, Manager at Copthorne Hotel Cardiff Caerdydd, responded to this review

Room 109 is infact an interconnecting Junior suite and yes it does offer plenty of space.no getting away from it ...it is on level one,adjacent to the carpark on one side and our lake on the other but on the same level as the leisure club and swimming pool. I am not sure what kept you awake/disturbed you? breakfast is... More

Chelmsford, United Kingdom
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed two nights for a wedding. The hotel is nice, old fashioned in decor but I don't mind that. We arrived late and was nice to see the bar stayed open till very late. The room was nice, spacious, but then we did pay for a superior room. Shower was lovely, powerful and most importantly, hot! Bed was comfortable,... More

Was this review helpful? Yes
simon r, Manager at Copthorne Hotel Cardiff Caerdydd, responded to this review

thank you for your comments. I presume you stayed on an inclusive breakfast,transport to the wedding venue rate. free carparking and use iof the leisure facilities is also provided . breakfast at weekends is very busy and we regularly serve 200 guests plus. I will personally look at your comments and see that standards are improved. More

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Additional Information about Copthorne Hotel Cardiff Caerdydd

Address: Copthorne Way, Culverhouse Cross, Cardiff CF5 6DH, Wales
Phone Number:
Location: United Kingdom > Wales > Southern Wales > Cardiff
Price Range (Based on Average Rates): $
Hotel Class:4 star — Copthorne Hotel Cardiff Caerdydd 4*
Number of rooms: 219
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Also Known As:
Copthorne Hotel Cardiff Caerdydd Wales

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