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Copthorne Hotel Cardiff Caerdydd

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Copthorne Way, Culverhouse Cross, Cardiff CF5 6DH, Wales
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Copthorne Hotel Cardiff Caerdydd
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Copthorne Hotel Cardiff Caerdydd
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640 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bideford, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We booked a golf break at Cottrell Park golf course for 8 of us this hotel is the nearest to the course (They booked our rooms etc) On arrival at the hotel the check in went well very pleasant staff. our room on the 5th floor was basic 510 no air conditioning, very hot at night, Breakfast very good and... More 

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simon r, Manager at Copthorne Hotel Cardiff Caerdydd, responded to this review

Thank you for your comments. Of course there were other groups dining in the hotel while you were here and we acknowledged your comments for the final night., at the time you were most complimentary. Good food cooked to order /rather than a buffet takes time to prepare of course. our location 5 minutes from the course is ideal for... More 

Chelmsford, United Kingdom
Top Contributor
66 reviews 66 reviews
16 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

ive come to see this as my home from home when I visit my family in and around Cardiff. Good sleep beds comfortable and no problem with noise, although the Guests could be a bit more considerate when letting doors slam occasionally. We only use the restaurant for breakfast which is always plentiful and good locally sourced food. We got... More 

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simon r, Manager at Copthorne Hotel Cardiff Caerdydd, responded to this review

thank you for your comments, they are appreciated on all aspects. We look forward to welcoming you back. More 

Portsmouth
Top Contributor
185 reviews 185 reviews
65 hotel reviews
203 helpful votes 203 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for two nights as we had a friends wedding to attend. We arrived late on the thursday evening and check in was fast and efficient with very polite staff at the counter. Our rooms were on the 3rd floor at the ends of the corridor overlooking the car park at the side of the hotel. The rooms... More 

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simon r, Manager at Copthorne Hotel Cardiff Caerdydd, responded to this review

thank you for your comments. your review sums up the hotel nicely. not pretentious or stuffy but offering a good comfortable night sleep, great value,followed by a good breakfast.with plenty to see and do in the area as well More 

Dublin, Ireland
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I hate to leave a bad review, but this hotel is GRIM. The only positive is the staff, who were very helpful but the hotel is in shockingly poor condition. Peeling & mildewed wallpaper, filthy windows, threadbare carpets, terrible shower heads that spray everywhere except into the bath, poor lighting, no sockets & shockingly bad food- Kitchen Nightmare's kind of... More 

Was this review helpful? Yes 1
UK
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

Rooms are good and so is the spa/pool area. However, soft furnishings in the communal areas should have been replaced ages ago. Worst thing was the restaurant which was too cold and the staff weren't aware of the menu which led to the wrong meals being brought to the table. Menu not very imaginative either.

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simon r, Manager at Copthorne Hotel Cardiff Caerdydd, responded to this review

thank you for your comments. new bedroom and lounge furniture is awaiting delivery and I am confident this will improve the apperance of these areas. More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed here to watch the rugby and arrived late. Staff very good and checked us in quickly and upgraded us to a conisir room. Our room was very clean and well furnished but a little tired and worn in areas, but overall a nice room. We went down for a swim and were presented with towls that were very... More 

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simon r, Manager at Copthorne Hotel Cardiff Caerdydd, responded to this review

thank you for your comments. those referring to the leisure club have been passed to the management company that run the club on a day to day basis for us.I am confident these areas will be attended to as I know ceiling tiles are being replaced and the sand in the jacuzzi filter is exchanged and the integrity of it... More 

York, United Kingdom
Senior Contributor
34 reviews 34 reviews
18 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

stayed here for one night in march 2015 on a business trip. easily found off main roads and only a 10 minute drive to Cardiff. Hotel is well established and not very modern (lots of wood paneling and patterned carpet) but the room was a good size with king bed, big tv, bath and shower. Everything was clean. Receptionist very... More 

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simon r, Manager at Copthorne Hotel Cardiff Caerdydd, responded to this review

thank you for your comments.I hope you will be able to return shortly. our location just outside town and yet ideal for the Bay and the city centre is further helped with plenty of free car parking,. the pool is 16 metres long so is quite a swim ! More 

Newtown, United Kingdom
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Situated on the outskirts of the city. Great Room Very good Reception Staff Continental Breakfast was good with a good choice Young Dining room staff a little inexperienced and with no conversation- needed someone with a little bit more welcoming as you enter the Dining room.

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simon r, Manager at Copthorne Hotel Cardiff Caerdydd, responded to this review

thank you for your comments and we are pleased you enjoyed your stay. More 

Top Contributor
73 reviews 73 reviews
40 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Do the senior management at this hotel visit the rooms at all? If they do, then they must have incredibly low standards because given the condition of the junior suite (room 430) we were upgraded to after paying a premium, they would be ashamed of offering it to guests. There was nothing about this room that warranted it being classed... More 

Was this review helpful? Yes 2
simon r, Manager at Copthorne Hotel Cardiff Caerdydd, responded to this review

thank you for your comments. Whilst I ackowledge your comments this room has been let many times since without incident or comment. At the outset we have given you the opportunity to find fault ,for which I apologise, perhaps a room move within the hotel would have been acceptable. New bedroom and bar furniture has in fact been ordered this... More 

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Very average hotel, certainly not four star. Where do I start? The whole hotel is dated, although clean it's just run down and in need of a refurb really. I booked a delux room but struggled to find anything deluxe, the rooms smelt old, the shower was poor, and the bed was uncomfortable...especially the pillows which were dreadful. On the... More 

Was this review helpful? Yes 1
simon r, Manager at Copthorne Hotel Cardiff Caerdydd, responded to this review

thank you for your comments. you will be aware by now that in seperate but the same comments we have asked you to return to the hotel as our guests. sadly you feel not able to.. as Manager I was away from the hotel at the time and perhaps more importantly while this room is used almost every night, it... More 

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