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Cardiff Marriott Hotel

#20 of 81 Hotels in Cardiff
Certificate of Excellence
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Mill Lane, Cardiff CF10 1EZ, Wales
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Cardiff Marriott Hotel
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Cardiff Marriott Hotel
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772 reviews from our community

Traveler rating
    284
    308
    125
    42
    13
See reviews for
117
253
41
165
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (190)
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Top Contributor
78 reviews 78 reviews
75 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Check in was good and friendly The room was spacious and clean There is no free internet in the room which most hotels now provide The bar area was. Too warm and when we asked staff they agreed but said they have no control over it The breakfast staff were so grumpy and unhelpful This hotel needs its staff to... More 

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Guest Relations C, Guest Relations Manager at Cardiff Marriott Hotel, responded to this review

Dear Steve, Thank you for your recent review. I was pleased to read your comments about our reception staff and our rooms. I understand your frustration with the internet charges, however, if you are planning to come back to Cardiff, we are now offering complimentary internet throughout the hotel for all Rewards members when booking directly with Marriott. Just have... More 

Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed for one night on business. Staff were excellent as was the bed which was very comfortable. The room service menu and food were great. I slept extremely well but the decor is a little dated. I would recommend this hotel for it's location.

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Leamington Spa
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

My husband and I stayed there three occasions while house hunting for a business relocation. Positives...1. Central location right by John Lewis, shopping, library etc. 2. Lovely big buffet breakfast. Negatives 1. Poor mattress 2. Cold and tired decor in rooms.3. Wifi not included in room Conclusion: I expect more for this price point.

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Guest Relations C, Guest Relations Manager at Cardiff Marriott Hotel, responded to this review

Dear Corry, Thank you for taking the time to review our hotel. I was happy to hear that you enjoyed our breakfast selection and the hotel's location was convenient for you. However, we are truly sorry that our rooms did not meet your expectations. Your feedback is very valuable to us and I have personally shared your comments with the... More 

Wirral
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

stayed for 2 nights to see friends who live in Cardiff . The Marriott is a 5 minute walk from Cardiff central train station, which is great, since this was are mode of travel used to get there from Cheltenham. The room we booked was the executive suite, this gave us access to the members lounge where complementary coffee,tea, water... More 

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New Quay, United Kingdom
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago

enjoyed 2 nights at this hotel lovely room beds and pillows really comfy booked 2 rooms adjoining .very close to shops and restaurants couldn't wish for a better hotel close to everywhere really enjoyed the swimming pool.

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Senior Contributor
42 reviews 42 reviews
14 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 2 weeks ago

There were 19 of us staying at the hotel. The staff were very welcoming and managed to get our rooms ready as soon as we arrived. The room were spacious, clean with 2 double beds, and OMG, were they comfortable. The hotel itself is so central. We just had to walk out and the clubs were there, and the shops... More 

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed 3 weeks ago

I stop here once month the staff amazing they look after you so well but rooms need some work there's no mine bar in rooms or fridge when stopped in other 4 star hotels this is standard and rooms just look dated but on plus side it is a good hotel and nice they have stopped charging for wifi and... More 

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Bradford-on-Avon, United Kingdom
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Brilliant hotel, right by station and Mill Lane / centre bars and restaurants. Great staff who happily juggled our rooms, and brilliant breakfast until 11:00. Will definitely visit again. Downside is no free wifi in room.

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Swansea, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The Hotel room room was fine but it all started going downhill about 2030 hrs when there was a hen night in the bar, what a noise, women screaming and shouting with little regard for other guests and close to reception you would think some member of staff would have asked to tone down the noise but no-one did.Then 0130... More 

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Guest Relations C, Guest Relations Manager at Cardiff Marriott Hotel, responded to this review

Thank you for taking the time to share your recent experience at the Cardiff Marriott Hotel. I am disappointed to read that we fell short of your expectations. I would like to take this time to apologize for the noise disturbance caused by other guests. Rest assured we are taking steps to help ensure problems of this nature do not... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

When me and my friend arrived we was told by a lady at reception our hotel was 140 for two nights and then was corrected by a man at reception it was 140 each night which is what we knew we had to pay the lady didn't speak great English either. We stayed in a twin room with two small... More 

Was this review helpful? Yes 1
Guest Relations C, Guest Relations Manager at Cardiff Marriott Hotel, responded to this review

Dear Laura, Thank you for leaving us your feedback. I was very sorry to read that the service you received during your stay was not as good as you expected. Please accept my sincere apologies. Your valuable feedback will be used by our team for improvement. With regards to our room service menu, we do offer a large selection of... More 

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