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Park Inn by Radisson Cardiff City Centre

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Mary Ann Street, Cardiff CF10 2JH, Wales
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Park Inn by Radisson Cardiff City Centre
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Park Inn by Radisson Cardiff City Centre
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850 reviews from our community

Traveler rating
    166
    302
    212
    110
    60
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94
326
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199
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Manchester, United Kingdom
Contributor
18 reviews 18 reviews
17 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here for one night on business. The pros - location is good. In a fairly accessible location within the city centre. The room in general was pretty good, huge bed and clean enough, with a modern décor. The hotel reception/bar is a nice area to relax within too. The cons - parking, the car park is poorly designed and... More 

Was this review helpful? Yes 1
Clare T, Front Office Manager at Park Inn by Radisson Cardiff City Centre, responded to this review

Dear Guest, Thank you for taking the time to review your latest stay with us. I am sorry to read that you found more cons than pro’s during your stay. I really appreciate you noting down the issues that you encountered during your stay as we will ensure that these are dealt with as a matter of urgency. I can... More 

Leeds
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Stayed here for one night on business. Rooms are basic but passable for one night. No aircon and rooms are very warm, windows don't open so couldn't cool down. My main gripes are the free wifi is unusable, they obviously want you to upgrade an pay extra. Not acceptable in this day and age. Almost all hotels provide usable free... More 

Was this review helpful? Yes 2
Clare T, Front Office Manager at Park Inn by Radisson Cardiff City Centre, responded to this review

Dear Guest, Thank you for your recent review of your stay with us. It is very disheartening to read that your felt the facilities were not up to a good standard and that you found the food not to your taste. The issues that you have raised will be discussed with the relevant departments and actioned as a matter of... More 

Travelers are raving about these Cardiff hotels

West Yorkshire, England
Top Contributor
111 reviews 111 reviews
30 hotel reviews
158 helpful votes 158 helpful votes
2 of 5 stars Reviewed 1 week ago

Not sure if it's underinvestment or what, but I stop in Radisson a lot (next Liverpool again, may now cancel). Always problems, defective Aircon, TV etc. This place is downright odd, and I feel like I'm stuck in 1980s. Wood panelling in corridors, odd blood red colour scheme in public areas, whitewashed walls. Do yourself a favour, Premier Inn is... More 

Was this review helpful? Yes
Clare T, Front Office Manager at Park Inn by Radisson Cardiff City Centre, responded to this review

Dear Guest, We appreciate you taking the time to review your latest stay with us. I am very sorry that you feel that you are losing faith in the hotel, this is by far the last thing that we would wish any of our guests to feel. If you would like to discuss your issues further please feel free to... More 

Contributor
15 reviews 15 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

I was part of a group booking using both the accommodation and the conference facilities. The rooms, although a little tired in decor and carpet, were acceptable. The desk in my room was de laminating and the safe, although a great idea, was not much use given that it wasn't bolted down so any thief could simply remove the complete... More 

Was this review helpful? Yes
Clare T, Front Office Manager at Park Inn by Radisson Cardiff City Centre, responded to this review

Dear Guest, Thank you very much for taking the time to review your latest stay with us. We very much appreciate your detailed feedback and will certainly look into the issues raised. We apologise for any inconvenience that you encountered from your stay and will certainly use your comments to fine tune our operations. It is a pleasure to read... More 

Peterborough, United Kingdom
Contributor
14 reviews 14 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

An ok hotel in the heart of Cardiff. Small menu but ok . Value for money , staff friendly and helpful. Would use again for work or pleasure. Car park on the small side ,pleased only using a small car as 4x4's would find it a little tight, there is a cost of £12 for 24 hours for parking which... More 

Was this review helpful? Yes 1
Clare T, Front Office Manager at Park Inn by Radisson Cardiff City Centre, responded to this review

Dear Guest, Thank you for reviewing your stay with us at the hotel. It is a pleasure to read that you will return back to us in the near future and that you found the staff helpful and polite. We believe to have a very strong team here at the hotel that believe very strongly in delivering high quality customer... More 

wales
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

a friend booked 3 twin rooms months ago for a special birthday weekend away,when we checked in we found we had 1 twin room and 2 doubles.we foned reception who said 1 room could have a ''roll down'' bed but could not do anythig for the other as all roll down beds were out!!as compensation we were offered 2 free... More 

Was this review helpful? Yes
Clare T, Front Office Manager at Park Inn by Radisson Cardiff City Centre, responded to this review

Dear Guest, Thank you for taking the time to review your girls weekend away with us. I am very sorry about the inconvenience of the room allocation and that you found the solution of a roll away bed uncomfortable during your stay. The team did try to find a further solution but I am afraid that due to the hotel... More 

Shrewsbury, United Kingdom
1 review
4 of 5 stars Reviewed 2 weeks ago

ArrivIng at the hotel after a long journey we were shocked to hear that the twin room we had booked was not available. It may have taken over an hour but despite their best efforts the staff could only offer us a double room. This was not an option and not what we'd booked. Why had nobody contacted us before... More 

Was this review helpful? Yes
Clare T, Front Office Manager at Park Inn by Radisson Cardiff City Centre, responded to this review

Dear Guest, Thank you for taking the time to review your stay with us. We are sincerely sorry for the inconvenience caused regarding the accommodation type not being available on your first night with us, but we very much appreciate the feedback regarding the way that the matter was dealt with. We hope that you will return to us very... More 

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