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All 81 Cardiff hotels

Park Inn by Radisson Cardiff City Centre

3.0 of 5 Hotel   |   Mary Ann Street, Cardiff CF10 2JH, Wales
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Ranked #38 of 81 hotels in Cardiff
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612 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Cardiff, United Kingdom
1 review
1 of 5 stars Reviewed yesterday NEW

Very poor service from staff, quality of breakfast served was awful. A Double room had been booked and paid for, upon arrival we found a twin room. We had a disturbance mid way through the night, to which hotel staff may no apology for. Overall a very. very poor experience.

Review collected in partnership with Park Inn by Radisson Hotels

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Edmonton
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

Traveled with a group and enjoyed staying in a very central location. The hotel was good but not great. The toilet seat was broken in our room... The staff were great and the room was good. The breakfast buffet was great!

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Bristol, United Kingdom
Top Contributor
73 reviews 73 reviews
33 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed yesterday NEW

We staying on this Hotel because is on the Centre of Cardiff also had good experience with Park Inn in Belfast. Unfortunately when arrived we found some issues, just 1 lift working. The bed too hard , no air acond and we going call to reception the phone no have cable. As the team very polite and professional they upgrade... More

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Milford Haven, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Having stayed at the Park several times over many years with reasonable but not excellent service . it was good to experience the very much improved service. Staff in all departments were extremely helpful and made our visit one to be enjoyed. We had three rooms booked for our Group and they were all very good.

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Darlington, United Kingdom
Contributor
15 reviews 15 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 3 days ago NEW via mobile

Tried long and hard to find something good about this hotel and only one, it's location. Corridors are scruffy and dirty with stains on carpets paintwork and general decor is tired at best. Has two lifts, one not working and 1 that does work takes three weeks to go from 3rd floor to ground. Hotel smells damp, room size ok... More

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Sameer G, Manager at Park Inn by Radisson Cardiff City Centre, responded to this review

Dear Guest, We are sorry to hear of your unsatisfactory experience during your stay. It is unfortunate when situations like this arise and that you have found the resolution satisfactory. We attempt to ensure that all guests are affected as little as possible when this situation arises and clearly we failed to do manage your situation correctly. Please be assured... More

Haverfordwest, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

I recently booked an evening at this hotel for myself my partner and 9 year old daughter. It was a last minute booking so the only room availalble was the one bedroom suite at the rate of £169.00 for the evening including breakfast. This was more than I planned on spending but the hotel and rooms looked so nice I... More

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Sameer G, Manager at Park Inn by Radisson Cardiff City Centre, responded to this review

Dear Guest, Thank you for taking the time to write this review. I am very disappointed to see the issues that you encountered during your stay. I have investigated with my receptionist on shift who confirmed that you did come to us to report about the toilet seat and since we did not have maintenance on duty hence she offered... More

Hull, Yorkshire
Top Contributor
60 reviews 60 reviews
17 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

My husband and I stayed here for two nights this week using a 2 night break for 2 people voucher (buyagift.com) bought for us as a gift. I was impressed that the booking over the phone was easy however when we arrived we were informed that they believed the deal was for only one person (the voucher company disagree), only... More

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Sameer G, Manager at Park Inn by Radisson Cardiff City Centre, responded to this review

Dear Guest, Thank you for taking the time to write this feedback about us. I am glad you enjoyed your stay with all the facilities that the room had to offer. I do applogise regarding the mix up with the breakfast and I am pleased to see that our Night Manager Jojo sorted it out. With regards to car park... More

1 review
4 of 5 stars Reviewed 1 week ago NEW

Great location - bright and airy reception - easy parking underneath the hotel so little walking needed and all undercover - opposite John Lewis, cinema and entertainment Centre…So easy to shop, drop and shop again! - the only let down was the sad mattress which pitched us in to the middle - breakfast was a good help yourself affair..all fresh... More

Review collected in partnership with Park Inn by Radisson Hotels

Was this review helpful? Yes
Sameer G, Manager at Park Inn by Radisson Cardiff City Centre, responded to this review

Dear Guest, Thank you for taking the time to write this feedback. I am happy to see that you enjoyed your stay. I have taken up the issue with the beds splitting unevenly with my maintenance team to make sure it has been resolved. As you said we do take extreme pride in our location being in the middle of... More

Taunton, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed here for one night while attending a show at the Motorpoint Arena. The location was perfect - literally 10 steps from from door to arena! Staff very friendly & helpful. Room spit on. All very clean. Breakfast lovely. My daughter has special needs & staff all kind & helpful towards her. Would recommend.

Was this review helpful? Yes
Sameer G, Manager at Park Inn by Radisson Cardiff City Centre, responded to this review

Dear Guest, Thank you for taking the time to write this feedback. I am very pleased to see that you enjoyed your stay with all the facilities that the hotel had to offer. I have discussed your feedback with the rest of my team and they are all happy that our efforts to please you were appreciated on this platform.... More

Haverfordwest, United Kingdom
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed here12th April. Upon arrival was pleasantly surprised, as the outside of the hotel isn't great. Check in was quick. room is clean, unfortunately windows overlooked the bar n reception. If stay again would ask not to have that. Bed uncomfortable with the thinnest duvet ever! Also very noisy air con that kept us awake. Unfortunately room right next to... More

Was this review helpful? Yes
Sameer G, Manager at Park Inn by Radisson Cardiff City Centre, responded to this review

Dear Guest, Thank you for taking the time to write this feedback. I am disappointed to see that your didnt have a positive experience throughout your stay. I have discussed your feedback with my team and be assured that we have rectified the bedding and the electric socket issue that your pointed out so that the future guests arent inconvenienced... More

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Additional Information about Park Inn by Radisson Cardiff City Centre

Also Known As:
Park Inn By Radisson Cardiff City Centre Hotel Cardiff
Park Inn By Radisson Cardiff City Centre Hotel
Park Inn Cardiff
Cardiff Park Inn
Jurys Inn Cardiff
Park Inn By Radisson Cardiff City Centre Wales
Address: Mary Ann Street, Cardiff CF10 2JH, Wales
Phone Number:
Location: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #38 of 81 hotels in Cardiff
Price Range (Based on Average Rates): $
Hotel Class:3 star — Park Inn by Radisson Cardiff City Centre 3*
Official Description (provided by the hotel):
Hotel located in the heart of the city, opposite Cardiff International Arena. ... more   less 
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