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Holiday Inn Express Cardiff Bay

#17 of 80 Hotels in Cardiff
Certificate of Excellence
3.0 of 5
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Longuiel Close | Atlantic Wharf, Cardiff CF10 4EE, Wales
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Holiday Inn Express Cardiff Bay
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Ranked #17 of 80 Hotels in Cardiff
Certificate of Excellence
A recent review
4 of 5 stars Reviewed April 6, 2013
DianefromLeicester UK
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529 Reviews from our TripAdvisor Community

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    5
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Holiday Inn Express Cardiff Bay
See the most recent reviews
UK
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 6, 2013 via mobile

We have just returned from Cardiff having spent a night at this hotel. After booking earlier in the year we experienced some problems as we needed to amend our dates and felt that the service we received at that point was quite poor. However we did say that we would write an honest review following our visit. On arrival we... More 

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Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear DianefromLeicester Thank you so much for taking the time to review our hotel again following your recent stay with us. I am pleased to read that we have managed to improve on your initial expectations and do hope that we can have the opportunity of welcoming you back to the hotel the next time you are planning a trip... More 

UK
Top Contributor
138 reviews 138 reviews
88 hotel reviews
129 helpful votes 129 helpful votes
3 of 5 stars Reviewed April 5, 2013

This is a standard layout - newish HIE - so from the moment you arrive, you know what you are going to get. Service at reception was fine - profession and quite fast and soon I was in my standard layout room (I like consistancy). Delighted to be looking out over the docks - nice view, just a bit cold... More 

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Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear Hawkwind 1966 Thank you for taking the time to review your recent stay with us. I am aware that the fire alarm was sounded during your stay - which was caused by a guest using a hairdryer when there was lots of steam from the shower in their room. This in turn meant that the majority of guests chose... More 

Cardiff
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed March 22, 2013

I've stayed here twice within the past 2 wks and it's perfect for a stay due to business. I'm not using the word budget to be negative as its a very GOOD budget hotel and a sign outside also describes it as such. Good, clean and comfortable and the staff are superb - nothing is too much trouble. Within walking... More 

Was this review helpful? Yes 2
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear SunTan_14 Thank you for taking the time to leave such a lovely review of your stay and we very much look forward to welcoming you back to the hotel again soon! Kind Regards Karen Matthews General Manager More 

Swansea, United Kingdom
Top Contributor
81 reviews 81 reviews
55 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed March 17, 2013

Location good - half way between city and Cardiff Bay - £5 taxi or 15 mins walk.. Service excellent - really attentive and helpful. Good breakfast - big selection - better than other HI Expresses. Bar good- and good selection of food delivery options - Hotel supply plates and cuttlery - and will warm food up in microwave. Rooms a... More 

Was this review helpful? Yes 1
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear No1 Welsh Family Thank you for taking the time to write a review following your recent stay here at the Holiday Inn Express Cardiff Bay. I appreciate your kind comments with regards to the service which you experienced and options at breakfast. Although we currently charge for wi-fi, you may already be aware that as from 1st July 2013,... More 

Exeter
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed March 15, 2013

Not a bad hotel all in all. Very good location if you have a car as very close to all the things to do in Cardiff such as St David's, Mermaid Quay, Millennium centre etc. Breakfast wasn't bad as included in the price, a few hot items, tea, coffee, cereal, a lot of choice really. A few bad points: The... More 

Was this review helpful? Yes 1
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear Natztastic Thank you for taking the time to review your recent stay of our Hotel. We do appreciate all feedback received, as this enables us to continually focus on our customer service. I was sorry to read that you did not find our pillows comfortable. Our reception and housekeeping teams are more than happy to supply additional pillows -... More 

Carmarthen, United Kingdom
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed March 15, 2013

Nicely situated alongside the Atlantic warf, we were pleasently surprised by the standard of this hotel. It clearly appeals more to the business person, but situated only 15 mins form town or from Cardiff bays restaurants etc, it is good as a reasonably priced holday base also. The staff could not be more helpful. A couple of things stopped me... More 

Was this review helpful? Yes 1
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear Kongogasho Many thanks for taking the time to review your recent stay here at the Holiday Inn Express Cardiff Bay. I do appreciate your feedback with regards to the windows. You will be pleased to read that we are in the process of finalising a programme of works which will include window replacement, which means that the issue you... More 

Royal Tunbridge Wells, United Kingdom
Top Contributor
81 reviews 81 reviews
70 hotel reviews
135 helpful votes 135 helpful votes
3 of 5 stars Reviewed March 6, 2013

This is my third time of staying at this hotel, which must be some form of recommendation. It is very typical of the Hoilday Inn Express brand. Very good value for money, especially with breakfast included. Generally, they are no frills, but certainly a step up from Travelodge and a little better than Premier Inn. It is in a good... More 

Was this review helpful? Yes 1
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear MDS24 Thank you for taking the time to review your recent stay with us. I'm sorry that you had an issue with the heating in your room on arrival. I have asked our Housekeepers to ensure that the heating in switched on prior to Guest's arrival, to avoid similar issues in the future - especially given the terribly cold... More 

Nottingham, United Kingdom
Top Contributor
56 reviews 56 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 4, 2013

We stayed in the Holiday Inn Express for 2 nights - both nights we had places to go in city centre Cardiff and walked it in under 20 mins via the Canal/Herbert Stree under the Brains railway bridge to the Hayes. Hotel is typical of the brand - bigger than average room with double (too soft for us) and sofa... More 

Was this review helpful? Yes 1
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear NottmTravelCouple Many thanks for taking the time to review your recent stay with us and I hope that we have the opportunity of welcoming you back to the hotel again soon. Kind Regards Karen Matthews General Manager More 

UK
Top Contributor
72 reviews 72 reviews
44 hotel reviews
147 helpful votes 147 helpful votes
3 of 5 stars Reviewed February 26, 2013

A comfortable budget hotel in a good location for both the city centre and got the re-developed Quay areas. The rooms are to the usual standard for the chain - you get what you pay for! Clean, well-equipped and in a quiet location. The staff are particularly friendly and give a standard of service comparable to any of the supposed... More 

Was this review helpful? Yes
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear DonnyUKtraveller Thank you for taking the time to leave such a lovely review of the team here at the Hotel. They will be delighted to read your comments as delivering high levels of customer service is something that they all pride themselves on . We look forward to the opportunity of welcoming you back to the Hotel again soon.... More 

Wales
Top Contributor
73 reviews 73 reviews
42 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed February 26, 2013

This Holiday Inn Express is between the Bay (including the fantastic Millenium Centre) and the City – both about 15 minutes walk away; the best way to walk to the city is alongside the canal. The hotel is pretty normal for the brand; standard room, decent bed and adequate breakfast. The shower was feeble but the towels were of much... More 

Was this review helpful? Yes 1
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear WalesBargainhunter Thank you for taking the time to review your recent stay at our hotel. I am sorry to read that the shower pressure was not ideal for you. On a positive note, I'm pleased that you enjoyed the quality of our towels and I know that the team here will be delighted that you found them all to... More 

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