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Holiday Inn Express Cardiff Bay

3.0 of 5
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Longuiel Close | Atlantic Wharf, Cardiff CF10 4EE, Wales
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Holiday Inn Express Cardiff Bay
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Ranked #18 of 81 Hotels in Cardiff
A recent review
4 of 5 stars reviewed today
Neil B
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500 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Contributor
15 reviews 15 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed today NEW

Very quick business trip to Cardiff. You normally know what you are getting with Holiday Inn Express. Staff were extremely helpful, attentive and friendly! Rooms really tidy and slept well if not a bit basic. Would recommend for a quick stop over.

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Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

Great reception staff and quick checking in. Rooms very clean and comfortable. Hotel 5 minute walk form the bay. Staff very helpful and knowledgeable on the local area and getting around. We used the water bus (£3) to get back from the end of the bay, the small train upto Queen Street in the centre (£1.80) and then walked to... More 

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Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW via mobile

Booked an overnight stay to end a week's holiday. Helpful, polite staff throughout and lovely clean room. Gorgeous view of the water from the window. Convenient for city centre. Can't recommend this hotel highly enough.

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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

First time I'd been to Cardiff Bay and came across this hotel when I was looking for places to stay. I have to admit that it exceeded my expectations - and loved every minute of the visit. The only downside was the breakfast, but that's not even really a downer.. (unless you want bacon, of course). Waldek, the waiter made... More 

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Karen M, Front Office Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear Melanie S Thank you for leaving us such a "fabulous" review, All the team (in particular Waldek) were thrilled to read the review, I hope we get ot welcome you back ot the hotel very soon. Kind Regards, Barry Peachey Guest Services Manager More 

Cambridge, England, United Kingdom
1 review
2 of 5 stars Reviewed 1 week ago via mobile

Wouldn't recommend this hotel or stay there again. For the price we paid it was not worth it. To be charged for car park on top of the original price was ridiculous. The rooms were very basic along with the breakfast. We were in a room near the lift and it was a nightmare. Got woken up both nights by... More 

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Karen M, Front Office Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear Michela G, I am sorry to hear that we did not meet your expectations during your stay with us. I hope we do get an opportunity to welcome you back to the hotel. Kind Regards, Barry Peachey Guest Services Manager More 

Denbigh, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here mainly because it seemed reasonably cheap and was within walking distance distance of where we wanted to be in Cardiff. I must say first and foremost, the staff are fantastic and extremely cheerful and helpful! I cannot praise them enough. The main issue we had was with the room. 216. On first glance all seemed well, and we... More 

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Karen M, Front Office Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear Gordonsgin, I am sorry to hear that you experienced some problems during your stay with us, it is nice that you mentioned the staff and service you received. We appreciate Cardiff has lots of options when it comes to hotels, and hope we get a chance to welcome you back to the hotel in the future. Kind Regards, Barry... More 

Holyhead, United Kingdom
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Booked a 3 night stay in a family room. The room had a double bed and also a proper pull-out bed in contrast to a sofa bed that you usually get in budget hotels, both were very comfortable. The room was quite small but adequate for our needs. It was clean and warm. The bathroom only had a shower, but... More 

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Karen M, Front Office Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear Adavies257 Thank you so much for taking the time to leave such a great, and full review. We are lucky to be so close to all the attractions the city centre and bay have to offer, I hope we get a chance ot welcome you back to the hotel soon. Kind Regards, Barry Peachey Guest Services Manager More 

Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We recently decided to visit Cardiff for a short trip to explore this lovely city, we carried out some research and decided that this hotel would give us walking access to both the City centre and Cardiff Bay. On our arrival we were greeted by a cheerful, helpful member of reception staff, who managed to give us information on the... More 

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Karen M, Front Office Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear Terry D, Thank you so much for taking the time to leave such a lovely review, it's always great to hear that people have enjoyed their time at the hotel, and better still to hear we exceeded expectations, I have shared your comments with the team here, We look forward to welcoming you back to the hotel. Barry Peachey... More 

Yoxall, United Kingdom
Top Contributor
218 reviews 218 reviews
34 hotel reviews
111 helpful votes 111 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Have visited plenty of HIE over the years and you do get a good solid standard. This one was very busy on the weekend we stayed during a weekend of hospital visiting. From the start to the finish the staff here were some of the friendliest we have encountered before in a HIE. Very friendly and attentive . The manager... More 

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Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear ChrisJane25 Many thanks for the great review - and I'll certainly pass on your kind comments to Waldek. We hope to see you back again soon. Kind Regards Karen Matthews General Manager More 

Crediton, United Kingdom
Contributor
15 reviews 15 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed at the hotel twice in the last two weeks, one night stays. This is a basic hotel mainly used by business people. Staff are excellent. Breakfast is basic, self service wth poor quality produce. There is no bacon with the cooked items, only scrambled egg, sausage and baked beans. The jams, marmalade are of poor quality. I mention not... More 

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Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear ChristopherJFord Many thanks for reviewing your recent stay with us and for your great comments with regards to the staff at the hotel. I'm sorry that you didn't enjoy our complimentary breakfast. As a Holiday Inn Express we always offer this to our customers. It is based on a continental buffet, with additional hot favourites being the sausages, scrambled... More 

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