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All 81 Cardiff hotels

Holiday Inn Express Cardiff Bay

3.0 of 5 Hotel   |   Longuiel Close | Atlantic Wharf, Cardiff CF10 4EE, Wales
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Ranked #16 of 81 Hotels in Cardiff
A recent review
5 of 5 stars reviewed 2 days ago
727michaelt Maidenhead, United Kingdom
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461 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Maidenhead, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed just one night for a concert in town. Genuinely helpful and friendly staff throughout and very efficient. The hotel is in a quiet spot within easy walk of the Cardiff city centre and the Cardiff Bay development. Comfortable and functional. Plan to return when the weather is warmer and we can explore the area.

Was this review helpful? Yes
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear 727michaelt It's great to hear that you enjoyed your short stay with us. I would certainly recommend choosing a couple of nights next time which will give you more time to be able to visit lots of this fantastic City! Keep an eye on the IHG website for special offers. Kind Regards Karen Matthews General Manager More 

Bideford, United Kingdom
Senior Contributor
30 reviews 30 reviews
21 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Great check-in with friendly efficient staff. Nice room, perfectly clean and decent bathroom. Good nights sleep. Great location with easy walk to town centre. Only let down by disaster that was breakfast. We came down at 9.20am and breakfast room was packed as entire hotel had descended at same time. No cooked breakfast left. Waiter/cleaner was desperately trying to clean... More 

Was this review helpful? Yes
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear Crapaud62 Many thanks for your great review and I'm delighted to read that you enjoyed your stay with us - despite us making some obvious mistakes over breakfast. There are occasions where we do have a bit of a challenge if all of our guests choose to come at the same time - but thankfully it's not the norm.... More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

We stayed at the Holiday Inn Express Cardiff Bay for one night. The room as perfectly clean, very comfortable and welcoming. Check-in was quick, easy and reception staff was very friendly and welcoming, top marks. The same at check-out. Breakfast is included in the room rate which is a big big bonus. Adequate choice and they even serve some cooked... More 

Was this review helpful? Yes
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear Lenikay Thank you for your lovely review and very valuable feedback, which I'll be sure to share with the team. I understand that sometimes we can all be a bit enthusiastic - and will of course remind them that some of our customers are here for a much more leisurely stay! Thank you so much for the recommendation and... More 

Wigan, United Kingdom
Senior Contributor
39 reviews 39 reviews
28 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is perfectly situated for visiting Cardiff. The hotel is in between the bay and the City centre and is a short walk to both. The Staff at the hotel are very friendly,helpful and work hard to make your stay a pleasure. Breakfast is an ample buffet service but sadly no bacon was available though sausages are. The bed... More 

Was this review helpful? Yes
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear mewalshy Many thanks for the great review. You'll be pleased to hear that we have started to replace our mattresses, so hopefully next time you will have a more restful sleep! I do hope that we will have the opportunity of welcoming you back the next time you are planning a trip to Cardiff. Kind Regards Karen Matthews General... More 

Ipswich, United Kingdom
Top Contributor
126 reviews 126 reviews
53 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 1 week ago

I stay in Cardiff area regularly. Usually difficult to get a hotel that isn't miles from anywhere yet quiet. This hotel meets both needs, a 20min max walk from the centre or to the busier part of the Bay. Yet with no main road or railway nearby it is very peaceful. Staff were helpful and efficient and my request for... More 

Was this review helpful? Yes
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear Kev-B-Lin Thank you so much for the great review. We all look forward to welcoming you back again soon! Kind Regards Karen Matthews General Manager More 

Contributor
11 reviews 11 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The inclusive Continental breakfast has greatly improved since my last few visits to this chain. You now get a fair selection of hot and cold food, nothing like the choice in a Premier Inn but you are not having to pay £8 or £9 for it, so don't complain! The rooms are very clean and modern, with TV and WiFi.... More 

Was this review helpful? Yes
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear Stephen S Thank you for taking the time to review your stays with us and for the really valuable feedback. It is great to hear when we are improving things for our guests and in particular that you have noticed the change in our complimentary breakfast. We've been working hard to try and get it spot on! I'd also... More 

Cardigan, Wales, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

our first stay at tlhis hotel. The staff on our arrival were very helpful and friendly, made us feel really welcome. we arrived early, but our room was made ready very quickly/ our room was clean in every aspect. The breakfast was great, and the staff involved were brilliant, very friendly and most helpful. Credit to your Hotel. will definitely... More 

Was this review helpful? Yes
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear Gary D Thank you so much! I am absolutely delighted that we have exceeded your expectations on your first stay with us and very much look forward to welcoming you all back soon! Please feel free to look up our special offers on the IHG Website. Kind Regards Karen Matthews General Manager More 

London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We've been there for two days and the staff at the reception and the rest of the hotel was fantastic. Although I've to mention that we made time around the city to do the check in at 14:00 and when we arrived it wasn't ready but they invited us a coffee meanwhile they were having the room ready for us... More 

Was this review helpful? Yes
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear Jose Manuel O I'll certainly speak to the team regarding the towels, although I am confident that this has been an oversight on this occasion - please accept my apologies! I'm so pleased to read that despite this it sounds like you thoroughly enjoyed your time with us and I'll make sure that your thoughts are shared with everyone... More 

Contributor
15 reviews 15 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Good location for the town centre, about a 20 min walk or cheap taxi. Rooms fairly basic but clean and well presented. Staff were exceptionally friendly for our entire stay, providing us with maps and booking taxis for us, very impressed. Buffett breakfast was good too.

Was this review helpful? Yes
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear lou2171 Thank you for the lovely review. It's great to know that you enjoyed your time with us and we all hope to welcome you back the next time you are planning a trip to Cardiff! Kind Regards Karen Matthews General Manager More 

UK
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Very well run and excellent service. I have stayed in a lot of ihg properties and express hotels. The service stands out at this hotel. All elements from check in to check out have been excellent in my 3 stays so far. The location is good. In a quiet area 20 minute walk from town centre or bay area. Bar... More 

Was this review helpful? Yes 1
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear Daz_edwards Thank you for taking the time to review your stay with us and for your valuable feedback. It's always great to hear when our guests have enjoyed their time and of course plan on returning - especially from experienced travellers such as you. I know that the team were thrilled to read your lovely comments and look forward... More 

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Additional Information about Holiday Inn Express Cardiff Bay

Address: Longuiel Close | Atlantic Wharf, Cardiff CF10 4EE, Wales
Phone Number:
Location: United Kingdom > Wales > Southern Wales > Cardiff
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Cardiff Bay 3*
Number of rooms: 87
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Also Known As:
Holiday Inn Express Cardiff Bay Hotel Cardiff
Holiday Inn Cardiff Bay
Holiday Inn Express Cardiff Bay Wales
Hotel Style:
#12 Family Hotel in Cardiff
#18 Romantic Hotel in Cardiff

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