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Holiday Inn Express Cardiff Bay

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Longuiel Close | Atlantic Wharf, Cardiff CF10 4EE, Wales
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Holiday Inn Express Cardiff Bay
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Ranked #18 of 81 Hotels in Cardiff
A recent review
5 of 5 stars reviewed yesterday
Terry D
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493 reviews from our community

Traveler rating
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    204
    107
    32
    5
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114
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

We recently decided to visit Cardiff for a short trip to explore this lovely city, we carried out some research and decided that this hotel would give us walking access to both the City centre and Cardiff Bay. On our arrival we were greeted by a cheerful, helpful member of reception staff, who managed to give us information on the... More 

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Yoxall, United Kingdom
Top Contributor
212 reviews 212 reviews
34 hotel reviews
104 helpful votes 104 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Have visited plenty of HIE over the years and you do get a good solid standard. This one was very busy on the weekend we stayed during a weekend of hospital visiting. From the start to the finish the staff here were some of the friendliest we have encountered before in a HIE. Very friendly and attentive . The manager... More 

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Crediton, United Kingdom
Contributor
15 reviews 15 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed at the hotel twice in the last two weeks, one night stays. This is a basic hotel mainly used by business people. Staff are excellent. Breakfast is basic, self service wth poor quality produce. There is no bacon with the cooked items, only scrambled egg, sausage and baked beans. The jams, marmalade are of poor quality. I mention not... More 

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Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear ChristopherJFord Many thanks for reviewing your recent stay with us and for your great comments with regards to the staff at the hotel. I'm sorry that you didn't enjoy our complimentary breakfast. As a Holiday Inn Express we always offer this to our customers. It is based on a continental buffet, with additional hot favourites being the sausages, scrambled... More 

England
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

My partner and I spend four nights in this hotel and it met our expectations. The room was more than adequate with free Wi-Fi and complementary tea / coffee and biscuits. Breakfast was a limited buffet, but the food was always fresh. The downside to the hotel is there is no restaurant for lunch or dinner; there is an adjacent... More 

Was this review helpful? Yes 1
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear phil0848 Thank you for your lovely comments with regards to your stay with us. The team on reception have some great suggestions for local places to eat - or can easily order in a takeaway for you if you don't feel like going out. Glad to hear that you'd happily stay again and hope that we can welcome you... More 

UK
Top Contributor
61 reviews 61 reviews
26 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have again had the pleasure of staying at the HIX Cardiff Bay. This is a regular HIX in design and layout. The reason I keep going back to this HIX is the level of Service that they demonstrate by the hard working and dedicated team they have on board at the hotel. They recognize platinum elite membership on check... More 

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Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear Daz_edwards Thank you for the great review and I'm really pleased to read that you feel that we exceed the standard service which you have come to expect as a valued IHG Rewards Club Platinum Elite member. It's really important to know that we are getting it right for our guests. I also appreciate your feedback with regards to... More 

Stratford-upon-Avon, United Kingdom
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

breakfast inclusive was amazing even though hotel is express. we were too lazy to go out for dinner reception provided takeaway menus from near by places for very small tray charge. would definitely like to mention a lovely breakfast staff Waldek .. a perfect ' one man army' very friendly, nice to kids. Housekeeping were good too Cardiff Bay too... More 

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Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear MBhardway Thank you for taking the time to review your recent stay with us and I will be sure to pass on your kind comments to Waldek and of course Housekeeping. We hope to welcome you back again soon. Kind Regards Karen Matthews General Manager More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed there for 2 nights 13th & 14th Feb. Everything was amazing, my partner and I were really surprised all of the staffs we encountered during our stay are all nice, helpful and friendly.Before coming for that weekend I emailed to request for wine in the room & canal view and hotel directions and Michael has been really helpful and... More 

Was this review helpful? Yes 1
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear fallenangel_xtine Many thanks for taking the time to review your stay with us. I am extremely proud of the team which I work with here at the hotel and was thrilled to be able to share your comments with them - and especially Michael and Waldek. They are both relatively new additions to the hotel and it's always great... More 

The Midlands
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed at the hotel for 2 nights on the 20th and 21st of February 2015. All off the staff that we encountered were very friendly and professional. Special thank you to MIchael, Sam and Meredith on reception.You are all a credit to the hotel. I had a broken ankle and the offer of relocating rooms was appreciated. The hotel... More 

Was this review helpful? Yes 2
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear ChunkyMonkey41 Firstly, thank you for taking the time to call me following you stay with us. It was an absolute pleasure to be able to hear your comments first hand and to share them with the team on the front desk. I wish you a speedy recovery with your ankle and we hope to welcome you back to the... More 

Aylesbury, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

This is a mixed review as there are good points and not so good points. On booking this hotel my Husband spoke to someone via live chat who said they would book interconnecting rooms as we are a large family. This was a great idea so that we can easily get to each other. However on arrival we were only... More 

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Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear aachmum Many thanks for taking the time to review your stay and for this really valuable feedback. I'm sorry that despite using the fantastic live chat feature on our website there was some confusion over the rooms which you had booked. We have a few interconnecting rooms in the hotel and of course during busy times such as half... More 

Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Had a very pleasant stay here, lovely clean hotel with staff that are very friendly, helpful and made the stay most enjoyable. I would especially like to give a mention to Waldek who was amazing...every morning of our stay. So polite, helpful, worked so hard, in fact I rarely see anybody working as hard and putting so much passion in... More 

Was this review helpful? Yes
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear Saxo1974 Many thanks for your lovely review and in particular for your really kind words for Waldek - he is thrilled to read this. I agree that it's great to see so much passion at work! We look forward to seeing you again soon. Kind Regards Karen Matthews General Manager More 

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