The hotel is basic, however the staff are very helpful and pleasant and the rooms are clean. There was a problem with rowdy guests in the early hours of the morning (3.30am) when I stayed. I called the night porter twice and he came up and spoke to the noisey guests. Next day there was no acknowledgement from the staff... more

Well what can i say, the staff, the room, the location, the price you couldn't go wrong. 1) The staff, smiling, friendly, helpful and good local knowledge 2) The room, view over the water, couldn't be cleaner, the bathroom was a delight to use! No noise from other rooms. 3) The location, 7-8 min walk to The Bay/Mermaid Quay, bus... more

My wife and I booked a one night stay for a shopping trip in cardiff direct with Holiday inn Express online. Leaving our daughter with Grandparents for the night, we were looking forward to some time alone . I booked a 'Standerd double room'. As regular Holiday Inn Express customers, we didn't consider reading any reviews before booking as we've... more

The Hotel is very clean and the rooms are adequate, We requested a bayview room thinking this would be quieter - however it was not - there was traffic noise from the road across the water, which continued all night - resulting in a disturbed night and a very early start the next morning for us!! The facilities at the... more

Stayed for one weekend night. Arrived in the dark. Car park was very full and hotel lobby seemed busy. Our ground floor room was clean. We had booked a standard room and it was a twin, so maybe enquire on booking if this is important. The beds had one flat-ish pillow each and there was only one extra. Nonetheless we... more

Stayed here for 1 night in April 2009, thought the hotel was good, clean, basic. Hotel is located near the former docks outside of Cardiff, nice setting behind hotel. Free parking on-site. Cinema/restaurant complex located about a 10 minute walk away, lively sounding bar adjacent to hotel. Room was basic but clean. Breakfast was fair. The night I stayed there... more

On the whole this hotel is ok but a couple of points. Firstly, apparently if you book online and choose a "standard" room, what you are actually allocated is a twin room beacuse ".... thats how it comes up here.." Having checked again, I think it may be fair comment. The answer is either to book direct and specify or... more

We stayed here for one night using our Priority Reward points. The location is good....10 minutes walk to the Bay & about 15 minutes to the City centre. Parking was free & we were able to keep our car in the car park on the day of departure whislt we went shopping. The general appearence and cleanliness of the hotel... more

I stayed at the hotel after being recommended by a friend and I was not disappointed. The location was central, easy walking distance into the town, bay, stadium and there was free car parking!! The staff were excellent, really looked after us and it felt like we hadn't left home. Though the hotel is a holiday inn express, it feels... more