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Holiday Inn Express Cardiff Bay

#15 of 79 Hotels in Cardiff
Certificate of Excellence
3.0 of 5
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Longuiel Close | Atlantic Wharf, Cardiff CF10 4EE, Wales
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1 room 1 guest
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Holiday Inn Express Cardiff Bay
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575 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Haverfordwest, United Kingdom
2 reviews
1 of 5 stars Reviewed 2 days ago NEW

Having visited the week before the regret to booking a week later was confirmed by the utter farce I was subjected to last night. After proving I had booked a family room, and told the hotel was full, I actually found a wonderfull hotel.it was not great service until the deputy manager took charge. A professional and friendly attitude helped... More 

Was this review helpful? Yes
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear Chubbyme1969 Many thanks for taking the time leave a review for us. I am sorry to hear that you experienced some confusion with your booking - as you can see from the great number of reviews which our guests leave this is really something out of the ordinary for us and I'm glad to say does not sound like... More 

scotland
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Had never stopped in Cardiff and had little thoughts about what to expect. I have stopped in dozens of HI Express hotels over the years and to be honest they are all pretty much the same. The only reason I feel obliged to pass comment on this one is that the staff went a little bit out of their way... More 

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Manchester
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Typical holiday inn so if youve stayed in them before then you know what to expect, functional but not luxurious basic but of a good standard, this one however is in a great location as its proximity to the bars and clubs at cardiff bay is very good, there is a pub just over the road from it however its... More 

Was this review helpful? Yes
Karen M, Front Office Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear MikeFell, Thank you for your review, we are very lucky with our location between the city centre and bay. I hope we get a chance to welcome you back to the hotel soon. Many thanks, BarryP GuestServicesManager More 

Greater London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at this hotel last week for 3 nights with my family . This is the 8th year in a row that we have visited Cardiff and on each occasion we have stayed here. It has consistently proved to be a great place to stay while visiting the city. The staff at reception are friendly and helpful and the... More 

Was this review helpful? Yes 2
Karen M, Front Office Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear MichaelA Thank you so much for taking the time ot leave such a nice review following a return visit to us. We look forward to welcoming you back to the hotel soon. Many thanks, BarryP GuestServicesManager More 

London, United Kingdom
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very convenient location for the bay. Easy access to car park. Good for a good nights sleep, lots of sockets, good breakfast wide choice for this class of hotel. Brilliant for one or two nights. Would use this again

Was this review helpful? Yes
Karen M, Front Office Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear IMS26, Thank you for taking the time to leave a review following your stay with us, It is great to read that the hotel was in a good location for your needs, I hope we can welcome you back to the hotel soon. Many thanks, BarryP GuestServicesManager More 

Saundersfoot
Level Contributor
152 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed 2 weeks ago

😱 UNFORTUNATELY I just MISTAKENLY gave a helpful vote to a recent review by "Ronnie 90"...oops 😱 We've been here many times BECAUSE of its CONVENIENT location to both the Bay and the City centre...(We're now both 70 and 71 in ages)... we sometimes catch the bus now..🚌👍🏻 The rooms are clean and comfortable with adequate toiletries and complimentary drinks...!... More 

Was this review helpful? Yes
Karen M, Front Office Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear JimboSaundersfoot, Thank you for taking the time to leave a review following your stay with us. It is a lovely full review, thank you very much. I hope we can welcome you back very soon. Many thanks, BarryP GuestServicesManager More 

Wirral
Level Contributor
55 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here a few times, nice location in the Bay Area close enough to all the Cardiff attractions and venues. They have a limited bar menu for food but do have a number of menus from local restaurants at reception and for a small extra charge of a couple of quid will order in for you. Very nice pub next... More 

Was this review helpful? Yes
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear Havana_Blast Thank you for booking to stay with us again. It's always lovely to be able to welcome back familiar faces. We hope to welcome you back again soon! Kind Regards Karen Matthews General Manager More 

Doha, Qatar
Level Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It was my first ever experience with a HI Express hotel, which brand is oriented to business tarvelers , I presume. in Cardiff I stayed with my family and friends in HI Express and overall experience has been very good despite the limitation of services available . The staff have been very friendly, and efficient . Overall , it was... More 

Was this review helpful? Yes
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear Achul151 Thank you for choosing to stay with us for your first experience in a Holiday Inn Express - and I'm delighted that you enjoyed it. We hope that you will consider using the Holiday Inn Express brand again soon. Best wishes Karen Matthews General Manager More 

Essex
Level Contributor
126 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is a very basic 'no-frills' budget hotel and as in all things in life, you get what you pay for. The plus points, there is free Wi-Fi and breakfast is included. The down side, it all looks a bit tatty outside but being in the middle of a housing redevelopment around one of Cardiff's old quays, perhaps the pathway... More 

Was this review helpful? Yes 1
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear Ronnie90 Here at the Holiday Inn Express Cardiff Bay we are passionate about delivering an experience that is designed with our guests in mind, offering everything you need and nothing you don’t. We do realise though that our hotel might not be to everyone's taste - and understand that there is a great deal of choice when it comes... More 

Aberdare, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

After reading some of the more negative reviews on here I simply had to comment. Stayed in the hotel for one night (7/8/2015) as we were visiting the Cardiff Bay Beach. Compared to the prices of some of the other hotels, due to it being so busy due to the attraction, the cost was very reasonable and it included breakfast.... More 

Was this review helpful? Yes 1
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear MissHelB Thank you so much for this fantastic review - I think this is now one of my favourites! We very much look forward to seeing you the next time you are visiting Cardiff. Best Wishes Karen and the Team. More 

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