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Holiday Inn Express Cardiff Bay

#17 of 80 Hotels in Cardiff
Certificate of Excellence
3.0 of 5
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Longuiel Close | Atlantic Wharf, Cardiff CF10 4EE, Wales
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Holiday Inn Express Cardiff Bay
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Ranked #17 of 80 Hotels in Cardiff
Certificate of Excellence
A recent review
4 of 5 stars reviewed yesterday
NWS1959 Ascot, United Kingdom
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528 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ascot, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

Good location, excellent parking, check in staff excellent, room decent albeit a bit cramped for 3 of us with a nice view over the East Dock.. Bathroom excellent. As a Royal Platinum member of IHG I had to ask if there were any benefits offered, which were then explained to me (points or a drink in the bar). Would recommend... More 

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Zurich, Switzerland
Top Contributor
71 reviews 71 reviews
19 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

First of all the location of this hotel is really great. It is between the city center and Cardiff Bay. Both areas can be reached by foot within 10-15 minutes. Beds are comfortable as I know it from other Holiday Inn Express. Breakfast is ok for this kind of hotel and it is free, but do not expect a big... More 

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Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear muhkuh77 Thank you for taking the time to review your recent stay with us - and I'm sorry that we don't seem to have exceeded your expectations on this occasion. I am disappointed to hear that we weren't able to resolve the issues with your hair dryer and will certainly feed this back to the team to make sure... More 

West Wales
Top Contributor
163 reviews 163 reviews
38 hotel reviews
124 helpful votes 124 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We've stayed here several times by now and we still feel it's good value. Also conveniently located between the city and the bay. The parking is reasonable - £5 per day. I would suggest booking online in advance to take advantage of the best deals. The free express breakfast is good between 6.30 and 9.30 week days. Sets you up... More 

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Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear Craffwr Many thanks for taking the time to write such a great review for us. I'm sure you are aware that we are now offering the lowest rates to our IHG Rewards Club members - so keep an eye on our website for these. We changed our television system about 4 weeks ago, so that we could give our... More 

Doncaster, United Kingdom
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

we had a lovely evening here and we're able to walk to the motor point arena in around 15 minutes and walk in the morning to the Dr Who exhibition. The room was easy to live with although you should try to avoid rooms near to the lift. The breakfast was a very enjoyable experience and the meal was made... More 

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Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear buckpetely Many thanks for the lovely review and I'm really pleased to hear that you enjoyed your time with us. Thanks also for the special mention for Waldek - who was absolutely thrilled to hear your comments! We hope to see you again soon Kind Regards Karen Matthews General Manager More 

Irvine, United Kingdom
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Chose this hotel for a one night stopover in Cardiff on a business trip. Located in Cardiff Bay with plenty of parking (£5.00 charge) and this was the main reason why I chose this over a city centre hotel where parking would be a real issue. Had some issues finding the hotel using both car and phone Sat Navs but... More 

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Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear johndll060CQ Many thanks for taking the time to review your recent stay with us - and for this valuable feedback, which we will certainly take on board. We do have a programme in place to refresh our rooms which is a continual process, however I will certainly make sure that more attention is paid to our bathrooms with our... More 

Shrewsbury, United Kingdom
Contributor
14 reviews 14 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Not unlike premier inn excellent staff nice bar area limited selection of drinks Excellent location if you are visiting the Bay Area everything is walkable Including the city centre some areas of the hotel are a little worn such as stairways marks on walls nothing a good painting session wouldn't sort out the breakfasts are okay but not to the... More 

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Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear phil y Many thanks for taking the time to review your recent stay with us and of course for your valuable feedback. I'm pleased to hear that overall you enjoyed your time and found us to be value for money. I do hope that we will have the opportunity of welcoming you back the next time you are planning... More 

Hove, Susse
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Lucky that the rail strike was suspended as we were able to stay at the Holiday Inn in Cardiff. I had to ring the hotel before our stay & spoke with Barry who was fantastic with ideas should the rail strike have gone ahead. On arrival we were greeted by Sam the receptionist who I have to say was so... More 

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Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear BirdieHove Many thanks for taking the time to leave such a lovely review and for your singling out Sam - I know that she was really pleased to read your kind comments. Feel free to book your next trip on our website where we have some great offers for IHG Reward Club members - and of course let us... More 

Manchester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

The staff are welcoming and extremely helpful. Breakfast is brilliant, aided by the hardest working man ive ever seen in a hotel, what a gentleman he is. Total credit to you. Everywhere is spotless. Such a lovely touch of the free hot drinks machine. I have stayed in some higher end hotels and not had this kind of service ever.... More 

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Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear LAP614 Many thanks for the fantastic review and recommendation. We look forward to seeing you both again soon! Kind Regards Karen Matthews General Manager More 

Llandrindod
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

An overnight stay on the bay with the kids and can't fault anything apart from the scrambled eggs !! Check in was efficient and friendly , having arrived a little early we were offered drinks and the breakfast area staff member , Waldek ( ? ) gave the kids a bag of old bread to feed the ducks outside. The... More 

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Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear Martin H The ducks are getting bigger by the day! Thank you so much for the great review and I do hope that we will have the opportunity of welcoming you all back again soon. Kind Regards Karen Matthews General Manager More 

Oxford, United Kingdom
Contributor
14 reviews 14 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff are very welcoming and helpful during our stay. The morning breakfast guy is an absolute credit to your team, he is very hard working and friendly! Also enjoyed your unlimited tea/coffee machines! Rooms are very clean with pretty bed lights and comfortable shower. The view of the lake outside our window was also fantastic. Perfect location as only... More 

Was this review helpful? Yes
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear WatPond I was delighted to read your heading of Excellent Service as this is something which we pride ourselves on every day. We look forward to seeing you again soon Kind Regards Karen Matthews General Manager More 

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