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Hotel class 2.0 of 5
21 St Mary Street, Cardiff CF10 1PL, Wales
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Reviews you can trust

58% Recommend
3.0 of 5 stars 64 reviews
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3 of 5 stars
Jon326   8 contributions
South Wales
Jan 22, 2010 | Trip type: Friends getaway

I think balance is the key to reviewing this hotel. If you want to spend more money then ther are some great hotels in Cardiff which are of a far higher standard than the Sandringham. However, the usual reason I would suspect people book here is down to cost. And you get what you pay for. The location of the... more

Management response from
Owner 123, Owner

I would like to respond to some of the points raised. 1/. We are a good 2 star hotel so I have no problem admitting that Cardiff also has some great 4 star hotels. The cost is reflected in this. 2/. We do have double glazing. We can also accommodate guests at the back of the hotel if requested, which...

Never again
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1 of 5 stars
JSH18   2 contributions
Lancashire
Jan 20, 2010 | Trip type: Business, Solo travel

Scruffy night porter, dirty carpets, tatty & seedy hotel with drunks outside. Would have left immediately if hadn't pre-paid more

Management response from
Owner 123, Owner

This is the first complaint that I have had about one of my staff so I am suprised that the reviewer has called one of my night porters scruffy. I will however, investigate the comment. Any licensed premises including big chain hotels can have people outside from wedding parties etc, so it is a bit unfair to call us a...

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1 of 5 stars
Roby1968   1 contribution
London
Jan 5, 2010 | Trip type: Business, Solo travel

Spent one night-first and last in my life-at this so called hotel at the beginning of Jan-2010. Location was perfect as my business was just yards away from it. As a facilities manager I was horrified by the standard of cleaning(or shall I say the dirtiness???) First of all the carpets-there was not an inch of the carpet inside the... more

Management response from
Owner 123, Owner

I would politely ask this reviewer to contact me as I am not sure who it is from their user name. I will happily go through the room with the guest to see these problems. I would be happy to post photos afterwards as I am 100% confident that this is untrue. I reply to guests complaints as I care...

Never again
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2 of 5 stars
mccdzyne   11 contributions
Kiwi on tour
Dec 20, 2009 | Trip type: Family

Spent one night here in December and would never again, our room up 5 flights of stairs , a fire hazard waiting to happen. The room was clean but poor heating, soiled blankets and very noisy. Paid far to much, not value for money , recommend stay somewhere else if visiting Cardiff, even if is just around the corner from... more

Management response from
Owner 123, Owner

I would like to respond to this review in point form. 1/. We have 5 flights of stairs at the Sandringham but unfortunately no elevator. This is clearly mentioned on all booking websites and my staff inform guests when booking by phone. We can reserve rooms on a lower floor if requested. 2/. We do have rooms that face onto...

I'll be back
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4 of 5 stars
glandwr   3 contributions
Porthaethwy
Dec 4, 2009 | Trip type: Solo travel

Stayed here for 4 nights and was so glad I did. Yes, it's an old building and does show its age in places, but it's clean and comfortable with all you would expect of an inner city hotel. The room was pleasant although it had not been recently decorated, and the one problem was quickly and cheerfully dealt with. The... more

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3 of 5 stars
MarkusMalahide   28 contributions
Malahide, Ireland
Nov 20, 2009 | Trip type: Business, Solo travel

Stayed in this hotel on a business trip to Cardiff in Mid-October 2009. The hotel is very centrally located near bus and train stations just around the corner from shopping and restaurant areas. It's typical British with lots of stairs and corridors before getting to the room. Room itself was ok. Clean and definitely much bigger than in similar hotels... more

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3 of 5 stars
Gizzie_Rascal   1 contribution
Birmingham
Sep 30, 2009 | Trip type: Couples

We went to Cardiff for just one night & booked The Sandringham online which was VERY easy to do and a FANTASTIC price. Right in the centre of Cardiff its great to just step out onto the street and go hereever you want! Staff were very friendly on reception, and directed us to our room, all carpets needed renewing on... more

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2 of 5 stars
BristolToney   5 contributions
Bristol
Aug 26, 2009 | Trip type: Couples
1
person found this review helpful

We stayed here to watch U2 and had to book for 2 nights. On the plus side the staff were attentive, helpful, and the breakfast service was good. But the decor was so bad it looked grubby although the room had been well cleaned. The headboard was a pale green dralon type materail and was badly stained. The ceiling looked... more

Management response from
Owner 123, Owner

Firstly I would like to thank the reviewer about the nice comments made regarding our staff and breakfast. I can assure the reviewer our price was checked and was extremely favourable when compared with our competitors over this period. The room mentioned will be undergoing a refurbishment in October. I agree the headboard does look poor and the bathroom floor...

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1 of 5 stars
heatherfox20   1 contribution
leicestershire
Aug 25, 2009 | Trip type: Couples
1
person found this review helpful

We arrived on the day of the U2 concert after a long drive (and having paid £280 upfront) expecting a decent hotel per the website - how wrong we were!! On arrival we found the lobby to be very shabby with thread bear carpet and the smell of "shake and vac". We obtained our key and made our way (with... more

Management response from
Owner 123, Owner

I don't think there is much point me saying anything about this review. Clearly the reviewer did not like the hotel at all. I think it is very harsh, unfair and untrue but I respect their right to comment on Tripadvisor.

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3 of 5 stars
dolphinhart2   46 contributions
devon
Aug 23, 2009 | Trip type: Couples
1
person found this review helpful

Just returned from a two night stay which cost us nearly three hundred pounds .We came up to see U2 concert .It is a perfect location for concerts /shopping as everything is on the door step .This does however mean night times are very noisey . I think the hotel is very overpriced only being a 2 star and def... more

Management response from
Owner 123, Owner

Thanks to the reviewer for praising the service of our staff. I can promise that the room price was favourable when compared against our competitors for this period. I am surprised about the critisism regarding breakfast. The cooked breakfast includes everything you would expect. On the menu is also the choice to have a bigger breakfast so guests are welcome...

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Sandringham Hotel Also Known As

  • Sandringham Hotel Cardiff
Address: 21 St Mary Street, Cardiff CF10 1PL, Wales