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Hilton Cardiff

4.0 of 5 Kingsway, Cardiff CF10 3HH, Wales
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Certificate of Excellence 2014
Hilton Cardiff
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Hilton Cardiff
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1,632 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Liverpool
Top Contributor
58 reviews 58 reviews
28 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I spent two days last week in the Cardiff Hilton. I've become agnostic about Hiltons because I spend so much time in them. This one, well it was different; the staff were fantastic and I had a view over a castle I never knew existed (well the view was from the front door outside, whilst having a smoke. 100% no... More 

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Berkshire, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Ok lets start with the good points, the hotel is a good looking hotel in a great spot within the city. It has a decent gym and swimming pool, and breakfast was in a nice restaurant and pmenty of hot and cold food, good service . beds extremely comfortable. Internally it is obviously a well used hotel, and in places... More 

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Wales
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Hilton is a lovely hotel in central position for shops, restaurants and bars, my wife and i only had the one night stay but wish we had booked for Saturday as well. We were welcomed by a very friendly front of house team member Jackie, we were offered an upgrade at a small cost and were so glad we took... More 

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Chicago, Illinois
Top Contributor
102 reviews 102 reviews
19 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This Hilton is as expected, good standard, clean room and bathroom. Great service. Even though the hotel was full, the room was very quiet. In the hotel itself there is a good size gym, swimmingpool etc. In case you need to print something, check out the business centre on the first floor. Good English breakfast, although the pancakes are a... More 

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Wales, United Kingdom
1 review
3 of 5 stars Reviewed 4 days ago NEW

I booked for afternoon tea for two and a spa experience including massage and facial. While the spa experience was amazing the afternoon tea was really disappointing. We arrived for the afternoon tea and shown to our table, our jackets weren't taken so had to be drapped over our chairs and part of the cuterly was missing so I had... More 

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Senior Contributor
25 reviews 25 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I love the location and the rooms are all spacious. Meals in the restaurant are reasonable and the glass terrace is a comfortable place to people watch if travelling alone. Breakfast can be cooked to order so eggs benedict was my indulgence. Parking initially was a bit tricky as the layby busy however was quickly attended to do checked in... More 

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CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review

A big thank you for taking the time to post your review. I am so pleased that you enjoyed your visit to our hotel and do appreciate your feedback regarding our Razzi Restaurant. I do hope that we will have the opportunity of welcoming you back soon. Kind regards Louisa Stride PA to General Manager More 

Portsmouth
Top Contributor
130 reviews 130 reviews
50 hotel reviews
105 helpful votes 105 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This view is going to be slightly skewed from what I would anticipate being the norm. But I have to report as I find despite the fact that the 2 night stay was around Christmas which sees high occupancy levels and obvious issues with staffing. First off, this is a really nice hotel. Pool and all the associated bits are... More 

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CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review

Thank you for taking the time to share your experience following your Christmas visit to Cardiff. I was very disappointed to read your feedback and we would welcome the opportuntity to investigate your comments further. Please do contact rachel.cornelius@hilton.com on when you stayed and feedback on your visit. More 

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 6 days ago NEW

The hotel looks great inside, room was spotless and the beds were comfy! They also had a great breakfast buffet selection so you could pick whatever you fancied in the morning. About 5mins walk from the city centre so perfect if your looking to go shopping!

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CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review

Thank you for your first class review following your visit to Cardiff. Your comments are very encouraging and an absolute pleasure to read. I will most certainly pass on your praise and gratitude to our team at the hotel, where no doubt they will further be inspired by your kind comments. Thank you for taking the time to offer great... More 

Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed 6 days ago NEW

From arrival to departure everyone and everything was spot on!,, We travelled with Arvonia coaches for three days and two nights...this was by far the best we have been on and to. Hotel very central, all staff really pleasant and accommodating.. Breakfast was superb and ran effortlessly with good supervision by front of house staff who spoke to all waiting... More 

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CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review

A big thank you for sharing your experience following your visit with Arvonia Coaches. It was our pleasure to have you as our guest and I really do appreciate your fantastic feedback regarding the Hilton. I do hope that we will have the opportunity of welcoming you back soon. Kind regards Louisa Stride PA to General Manager More 

UK
Top Contributor
87 reviews 87 reviews
36 hotel reviews
117 helpful votes 117 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This hotel needs to rethink its policy on charging, £15 for wi-fi per night, £22 per night for parking, please, the Hilton is a 4 star hotel in a Cardiff, not Rome or Paris. It was especially annoying as when we booked in November, we were quoted £20 per night parking and this was not honoured, poor practice. However, the... More 

Was this review helpful? Yes
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. I was extremely disappointed to read your comments and very sorry you were unhappy on this occasion please contact our Guest Relations Manager, Rachel Cornelius, rachel.cornelius@hilton.com who would like to investigate this further. Kind regards Louisa Stride PA to General Manager More 

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Additional Information about Hilton Cardiff

Address: Kingsway, Cardiff CF10 3HH, Wales
Phone Number:
Location: United Kingdom > Wales > Southern Wales > Cardiff
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Cardiff 4*
Number of rooms: 197
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hilton EMEA, Booking.com, Cheap Tickets, Priceline, Hotels.com, Despegar.com, Agoda, Odigeo, TripOnline SA and Tingo so you can book your Hilton Cardiff reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Cardiff Hotel Cardiff
Hilton International Cardiff
Cardiff Hilton International
Cardiff Hilton Hotel
Hilton Cardiff Wales
Hotel Style:
#3 Spa Hotel in Cardiff
#6 Luxury Hotel in Cardiff
#8 Romantic Hotel in Cardiff
#10 Business Hotel in Cardiff
#14 Family Hotel in Cardiff

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