We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hilton Cardiff

#17 of 81 Hotels in Cardiff
Certificate of Excellence
Hotel website
Kingsway, Cardiff CF10 3HH, Wales
Special Offer
Book early, up to 20% off
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Hilton Cardiff
Professional photos View all
Browse nearby
Hilton Cardiff
Write a Review

1,745 reviews from our community

Traveler rating
    744
    575
    273
    102
    51
See reviews for
245
696
86
386
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (416)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (1745)
  • Mar-May only
    (436)
  • Jun-Aug only
    (445)
  • Sep-Nov only
    (438)
  • Dec-Feb only
    (426)
All months
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I had a room overlooking the atrium which at least meant that it was quiet at night as there was no street noise (unlike my colleague who had no sleep due to the noise in her room from a night club!) however it did mean that the room was very dim and glum. Breakfast was great. The gym is ok... More 

Was this review helpful? Yes
Cardiff, United Kingdom
2 reviews
1 of 5 stars Reviewed 4 days ago NEW

I have never been more disappointed with an hotel stay than I was last night at the Hilton in Cardiff. We were greeted by very friendly obliging staff.The room on entering was ok, no more or less than as we had expected. Looking through the window there was a restaurant and pub opposite no night club (relief), the flaws showed... More 

Was this review helpful? Yes
Birmingham, United Kingdom
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Over the long Easter weekend (2–6 April 2015) we attended a conference in Cardiff and our accommodation and meals were taken at the Hilton. This was a really excellent hotel stay in a great location, and everything during our stay was faultless. This is a really good place to stay on any visit to Cardiff. Location The Hilton fronts an... More 

Was this review helpful? Yes
London, United Kingdom
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed for one night on business in a King Executive Suite, which I believe is the second best room the hotel offers. The interior of the hotel is classy. It's definitely one of the finer looking Hiltons and some of them these days are quite ropey. Very good, spacious suite with a deceptively large bathroom. The Executive Lounge is a... More 

Was this review helpful? Yes 3
2 reviews
3 of 5 stars Reviewed 6 days ago NEW

Having stayed in many hilton hotels, in every single continent, staying in the novotel cardiff the night before, i had high expectations of this hotel. hotel has a grand entrance, and i will not lie a great location for a hotel, when pulling up on the hotel drive, to my surprise there were no "bell boys" present outside or in... More 

Was this review helpful? Yes
CWLCardiff, Guest Assistance at Hilton Cardiff, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. Please contact our Guest Relations Manager rachel.cornelius@hilton.com so that we can look at this further. More 

London
Top Contributor
81 reviews 81 reviews
46 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Some good points - very nice and friendly staff. Good location for the city centre. Nice building. Good size room. Disappointed by - our "king" bed was in fact two singled pushed together, towel shelf hanging off the wall, shower fitting fallen off the wall, lots of noise from the street, even though we were 5 floors up behind double-glazing,... More 

Was this review helpful? Yes
CWLCardiff, Guest Assistance at Hilton Cardiff, responded to this review

Thank you for your review. Please do accept my sincere apologies for the issues you have highlighted please do get in contact with our Guest Relations Manager, rachel.cornelius@hilton.com so that we can investigate this further. Kind regards Louisa Stride Guest Assistance. More 

Devon
Reviewer
5 reviews 5 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 1 week ago

VERY DISSAPOINTED IN THE EXECUTIVE LOUNGE...We are Silver Members and have been coming to this hotel regularly last 5yrs ,we were glad to see last year that the rooms started to be modernised... We always make reservations to stay in the EXECUTIVE ROOMS which are more expensive but the added bonus of having certain spirits in the cost of the... More 

Was this review helpful? Yes 2
HiltonCardiff, Guest Relations Manager at Hilton Cardiff, responded to this review

Dear heyridgesunbuddies I was extremely disappointed to receive your review regarding the changes taken place in our Executive Lounge. Please accept my sincere apologies for the dissatisfaction caused to you and your partner. I have located your booking and have sent you an e-mail regarding your feedback and I very much look forward to hearing from you in due course.... More 

Wales
Top Contributor
140 reviews 140 reviews
26 hotel reviews
92 helpful votes 92 helpful votes
2 of 5 stars Reviewed 1 week ago

Nice hotel but rooms dating a little now. The once excellent executive lounge has now reverted to wine and beer only and tough canapés. Fish fingers and what looked like egg cups full of hot bulgar wheat salad. I kid ye not. Why pay the extra to stay in those rooms if the luxuries are no longer that.

Was this review helpful? Yes 2
CWLCardiff, Guest Assistance at Hilton Cardiff, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy with the Hilton brand changes within our Executive Lounge. If you would like to provide further feedback please email our Guest Relations Manager, rachel.cornelius@hilton.com More 

Cambridge, Massachusetts
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Internet connections here are inconsistent, keep kicking you off every five minutes, or fail to show up on one device while showing up on another -- even in public areas such as the restaurant. Irritating, as they keep assuring me the system is just fine.

Was this review helpful? Yes 1
England
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

My third stay at the Hilton Cardiff and was not disappointed. The room, facilities, beds and the staff all meet a very high standard. The view this time was disappointing, over the bins, but get a front facing room and you overlook the castle. Only one comment, maybe the windows could be triple glazed as it was a little noisy... More 

Was this review helpful? Yes 1
CWLCardiff, Guest Assistance at Hilton Cardiff, responded to this review

Thank you for your first class review following your visit to Cardiff. Your comments are very encouraging and an absolute pleasure to read. I will most certainly pass on your praise and gratitude to our team at the hotel, where no doubt they will further be inspired by your kind comments. Thank you for taking the time to offer great... More 

Questions? Get answers from hotel staff and past guests. Ask a question

329 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (276)
Viewed
Room/suite (75)
Viewed
Dining (32)
Viewed
Hotel & grounds (28)
Viewed
Family/play areas (3)
Viewed
View from room (40)
Viewed
Bathroom (34)
Viewed
3:52
Videos (2)
Viewed
Other (62)

Management photos: Courtesy of the property manager

Viewed
All management photos (53)
Viewed
Hotel & grounds (2)
Viewed
Pool/beach area (1)
Viewed
Business center/function rooms (10)
Viewed
Room/suite (20)
Viewed
Dining (12)
Viewed
Bathroom (1)
Viewed
Other (7)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question