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Hilton Cardiff

#18 of 80 Hotels in Cardiff
Certificate of Excellence
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Kingsway, Cardiff CF10 3HH, Wales
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Hilton Cardiff
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Hilton Cardiff
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1,793 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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unite kingdom
Top Contributor
123 reviews 123 reviews
53 hotel reviews
123 helpful votes 123 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I visit Cardiff several times a year for business and if my company can't book me a room here then I feel disappointed. The staff are without exception helpful and cheerful and very efficient. Nothing is ever too much trouble. There doesn't seem to be that much staff turnover, which says a lot, and means I am remembered and greeted... More 

Was this review helpful? Yes
HiltonCardiff, General Manager at Hilton Cardiff, responded to this review

Dear spaddockuk Wow what a truly fantastic review, thank you so much for taking the time to complete your review. All of your wonderful comments are amazing to receive and my team were delighted to receive and it is our pleasure to welcome you back to our Hotel. I am thrilled that you receive the same room each time you... More 

London, United Kingdom
Contributor
17 reviews 17 reviews
15 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Hotel is one of the better UK Hilton venues. Rooms are slightly small and the view is 50/50 to be great or a car park. Executive lounge has stunning Castle views but was staffed by rude and discourteous staff member on the occasion of my visit. Bed was a little hard for my liking and with no opening windows room... More 

Was this review helpful? Yes
HiltonCardiff, General Manager at Hilton Cardiff, responded to this review

Dear John W Thank you for your great review regarding your recent stay with us. Your comments regarding our executive lounge is great to receive and our management team and thank you for taking the time to offer such great comments. I was however disappointed to receive your feedback regarding our executive lounge staff and the comfort of our bed... More 

Portsmouth, United Kingdom
Senior Contributor
40 reviews 40 reviews
32 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Myself and my Husband took a trip to Cardiff and loved this particular hotel as it is right in the centre. Our room was comfy and clean and the breakfast was fantastic. There was an all you can eat buffet from cooked breakfast to cold meats and croissants and muffins and fruit. We loved our romantic getaway.

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HiltonCardiff, General Manager at Hilton Cardiff, responded to this review

Dear Maddison G Wow what an amazing review regarding your recent stay with your husband. All of your comments are truly amazing to receive and thank you for taking the time to offer such tremendous feedback. I have passed on your review to my team of staff who were delighted. We very much look forward to welcoming you and your... More 

Cedar Rapids, Iowa
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Drove in from London during my U.K. vacation. Warmly greeted as soon as I pulled in. The Concierge, Pedro, was wonderful in assisting us with restaurant and tourist recommendations which were spot on. The staff at the front desk were just as friendly, which made our stay wonderful. Good location as well. Would stay here again if I find myself... More 

Was this review helpful? Yes 1
HiltonCardiff, General Manager at Hilton Cardiff, responded to this review

Dear Hbracker Thank you for your great review regarding your recent stay at our Hotel. Your review is fantastic to receive and I was pleased to see that Pedro assisted you upon your arrival and gave you assistance with restaurant and tourist attractions and he was thrilled to read your review. My front desk staff are also thrilled to receive... More 

London
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The Hilton in Cardiff lies directly opposite the castle walls, with some of the superior rooms overlooking the wall and grounds beyond. It's a 10 minute walk from the railway station via the city centre and past the Milenium Stadium. Visitors need to be aware that there is no on-site parking, and staff will take your car and park it... More 

Was this review helpful? Yes 2
HiltonCardiff, General Manager at Hilton Cardiff, responded to this review

Dear LondonProfessional Thank you for your review regarding your recent stay with us. I was pleased to read your comments regarding our bathrooms and cleanliness of Hotel which is great to receive. I have noted your comments regarding water in our guest bedrooms which are available in our executive rooms and suites and the fridges in our guest rooms are... More 

Bath, United Kingdom
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I visited the Hilton Cardiff with 9 friends to celebrate a birthday. From the moment we arrived we were totally looked after and all the staff over the weekend were attentive and friendly. The hotel is in a perfect location and the rooms were clean with the most comfortable beds. The hotel offered extra treats which made my birthday celebrations... More 

Was this review helpful? Yes
HiltonCardiff, General Manager at Hilton Cardiff, responded to this review

Dear Rebekah99 Thank you for your 5* review regarding your birthday celebrations with us. Your comments are outstanding to receive and we are thrilled your birthday was perfect for you. All of your comments have been shared with the whole team and thank you for taking the time to offer such great comments. We very much look forward to welcoming... More 

Newport, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

Just got back from a spa day with afternoon tea with 3 friends. Sorry but would not recommend or return. Gym, relaxation and pool area small and they were still cleaning down with a very strong smell of bleach. Also not enough robes for guests to use. Afternoon tea the member of staff did not know which tea we were... More 

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CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear nicj67, I would like to thank you for taking the time tor review the hotel. I was very disappointed to read your feedback and may I offer you my sincere apologies that you were unhappy with your visit on this occasion. I have spoken with the team in our Livingwell Health Club and The Escape Spa and I have... More 

London
Contributor
18 reviews 18 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I have stayed here several times before and it's a regular choice for my organisation to use it. The hotel is well situated and consistently delivers a good standard. The rooms are good, and breakfast / restaurant / bar are all friendly and fine. It makes life much easier to know that a hotel always meets the same good standard,... More 

Was this review helpful? Yes
CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear Rob W, Thank you for your first class review of the Hilton Cardiff. I take great pride in reading such fantastic feedback and I am so pleased to see that you return to us for business on regular occasions. I will of course share these great comments with my team. I do look forward to your next visit. Kind... More 

Cardiff, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

stayed here on a weekend, the room was very nice but also dark, could have done with a bit more lighting, the bathroom was huge and very clean, tea and coffee making was available, we stayed in a room on outside of hotel over the live lounge nightclub side, so was noisy in the early hours, also the city hall... More 

Was this review helpful? Yes
CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear Peter h Thank you for your first class review following your visit to Cardiff. Your comments are very encouraging and an absolute pleasure to read. I will most certainly pass on your praise and gratitude to our team at the hotel, where no doubt they will further be inspired by your kind comments. Thank you for taking the time... More 

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