We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hilton Cardiff

4.0 of 5 Kingsway, Cardiff CF10 3HH, Wales
Hotel website
Special Offer
Summer Sale - Save 33%
#12 of 82 hotels in Cardiff
1,407 Reviews 4 of 5 stars
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Certificate of Excellence 2014
Hilton Cardiff
Professional photos View all
Browse nearby
Hilton Cardiff
  • Overview
  • Reviews (1,407)
  • Photos (291)
  • Similar Hotels
  • Amenities
  • Q&A (2)
  • Room tips (322)
  • Location
  • More
Save Saved
You added Hilton Cardiff to your Saves list
true
Write a Review

1,407 people have reviewed this hotel

Traveler rating
    607
    472
    216
    76
    36
See reviews for
193
558
77
313
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (322)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Chester
Contributor
19 reviews 19 reviews
16 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed yesterday NEW

Enjoyed our stay in this recently refurbished hotel. Staff extremely helpful and welcoming from answering email requests before arriving and acknowledging our anniversary. Recommend Suite. Nice view, nice space and large bathroom and the bed is great to sleep on. (312). Executive Lounge gets busy during free alcohol hour as you would expect : ) and there are nice touches... More

Was this review helpful? Yes 1
Kent, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is probably the best hotel in Cardiff - my family and I stay here every year when visiting my husbands parents in Cardiff and we will not consider another hotel. The staff are always friendly and cannot do enough for you. You are guaranteed a smile and a hello everyday from the housekeeping team , concierge ,reception and bar/restaurant... More

Was this review helpful? Yes 2
HiltonCardiff, Guest Relations Manager at Hilton Cardiff, responded to this review

Dear Laura G, Wow thank you so much for your wonderful review of our Hotel. We were absolutely thrilled to receive your kind comments and delighted that you chose to stay at our Hotel when you are visiting your family. I have passed on your comments with the whole team which no doubt will further inspire them. We thoroughly enjoy... More

London, United Kingdom
1 review
4 of 5 stars Reviewed 4 days ago NEW

I have been staying with this Hilton Hotel for over 12 months now and have always been impressed by the consistent level of service from the staff and the condition of the hotel. The onsite facilities are well maintained and provide a home comfort for frequent business travellers such as myself.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
HiltonCardiff, Guest Relations Manager at Hilton Cardiff, responded to this review

Dear Jason Thank you for your review regarding your stays with us over the past year. We thoroughly enjoy looking after you and may we thank you for your loyalty and custom to our Hotel. I know Amy in our Resevations department looks after your accommodation needs but if there is anything I can assist with at all please do... More

Top Contributor
57 reviews 57 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

My family and I stayed here for two nights recently and we were left disappointed. The noise levels from inside and outside the hotel were unacceptable. A wedding party on the Monday night were causing a disturbance into the small hours of the morning and when we called reception just before midnight to address it we weren't met with a... More

Was this review helpful? Yes 2
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I stayed here on business in July and from the friendly staff who whisk your car away to the friendly front desk staff you feel welcomed all the time. The Hilton breakfast is something that colleagues talk about in a positive way.........I always like staying at this hotel. The rooms are very spacious and have everything one could need. Good... More

Was this review helpful? Yes 1
HiltonCardiff, Guest Relations Manager at Hilton Cardiff, responded to this review

Dear jlw35, Thank you for your fab review and I am pleased you had a great stay. All of your comments are fantastic to receive and thank you for taking the time to bring these matters to my attention. The team were thrilled to receive your comments- thank you. We look forward to welcoming you back to our Hotel in... More

Bristol, United Kingdom
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Once again we visited this lovely hotel. This time to celebrate our wedding anniversary. There was an issue about the price we paid but when I rang and spoke to Jan he was very courteous and sorted out my query in record time and without any hassle. I was able to thank him personally as he served us when we... More

Was this review helpful? Yes 1
HiltonCardiff, Guest Relations Manager at Hilton Cardiff, responded to this review

Dear Theresa2812, Thank you for your great review regarding your Anniversary celebrations with us. We were thrilled to receive your comments and I am pleased than Jan was any to resolve your query and were able to thank him at the time of your stay. I am glad you enjoyed your Junior Suite and anniversary cupcakes :) You are indeed... More

Mooloolaba, Australia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Overnight stay in Cardiff and chose the Hilton as an Honors member. The hotel is of a good standard, rooms very clean. Breakfast excellent with a wide choice to satisfy for everyone. Last night there was a wedding party on and staff failed to contain the noise which went on to 1:40am. Poor management and judgement spoilt our stay.

Was this review helpful? Yes 4
HiltonCardiff, Guest Relations Manager at Hilton Cardiff, responded to this review

Dear Clark B, Thank you for your review. Your overall comments are fantastic to receive regarding our rooms and breakfast which is great to receive- thank you. I was sorry to receive that you were disturbed by noise from a wedding party in the Hotel which shouldn't have happened and please accept my sincere apologies for the inconvenience caused to... More

Derbyshire, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Cannot fault the overall experience we had. The hotel is centrally located and was easy to find with satnav and even on a Friday afternoon the traffic in the city didn't delay us. on arrival the staff were very friendly and helpful as they were all weekend. the rooms were clean and the bed very comfortable.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
HiltonCardiff, Guest Relations Manager at Hilton Cardiff, responded to this review

Dear Steven S Thank you for your fantastic review regarding your stay and I am delighted you had a delightful stay. All of your comments have been shared with all of the team which they are thrilled to receive- thank you. We look forward to welcoming you back to our Hotel in the near future. Kind Regards Rachel Cornelius Guest... More

Birmingham, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed on a Friday and Saturday night, and booked through a third party website, so effectively on a leisure rate (even though I was working). But still over £120/night, and l got charged an additional £20 per 24hr period for parking, and come on guys, £4.40 for a small bottle of beer..? That's a lot even when your expense account... More

Was this review helpful? Yes
HiltonCardiff, Guest Relations Manager at Hilton Cardiff, responded to this review

Dear JandRandTandC Thank you for your review regarding your recent stay at our Hotel. I was dissappointed to receive your comments regarding our car parking charges, the state of your window, disturbance from external noise, your bedroom fuse sockets, your personal fridge and your breakfast experience. We have very high standards of customer care and satisfaction at the Hilton Cardiff,... More

San Carlos, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I booked this hotel on the last night a rather luxe trip to the UK. I expected the usual quality I get from the Hilton brand. Instead, we were put in a room that had both loud hallway noise -- maids banging their carts into the walls and door near the room, elevator nearby -- and loud nighttime noise from... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
HiltonCardiff, Guest Relations Manager at Hilton Cardiff, responded to this review

Dear Leigh Ann H, Thank you for taking the time to complete a review regarding your stay with us and I have in length discussed your comments with my team. I have send you an e-mail regarding your comments and thank you once again for bringing these matters to our attention. Kind Regards Rachel Cornelius Guest Relations Manager More

Owners: What's your side of the story?
If you own or manage Hilton Cardiff, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Hilton Cardiff? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Cardiff

Address: Kingsway, Cardiff CF10 3HH, Wales
Phone Number:
Location: United Kingdom > Wales > Southern Wales > Cardiff
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Cardiff 4*
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Orbitz, Expedia, Booking.com, Priceline, Hotels.com, Tingo, BookingOdigeoWL, TripOnline SA, Otel, Agoda and Venere so you can book your Hilton Cardiff reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Cardiff Hotel Cardiff
Hilton International Cardiff
Cardiff Hilton International
Cardiff Hilton Hotel
Hilton Cardiff Wales

291 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (239)
Viewed
View from room (32)
Viewed
Dining (26)
Viewed
Room/suite (66)
Viewed
Hotel & grounds (23)
Viewed
Bathroom (31)
Viewed
3:52
Videos (2)
Viewed
Other (59)

Management photos: Courtesy of the property manager

Viewed
All management photos (53)
Viewed
Dining (12)
Viewed
Room/suite (20)
Viewed
Business center/function rooms (4)
Viewed
Hotel & grounds (2)
Viewed
Bathroom (1)
Viewed
Pool/beach area (1)
Viewed
Other (13)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in
any neighborhood
in Cardiff with
any amenities

Amenities

Hotel Style
#2 Spa Hotel in #4 Luxury Hotel in #7 Romantic Hotel in #9 Business Hotel in #12 On the Beach Hotel in #13 Family Hotel in
Hotel Class
Number of rooms
197

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Hilton Cardiff and other travelers.
2 questions
Ask a question
24 days ago
27 days ago

See all questions (2)

Questions? Get answers from Hilton Cardiff staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer