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Hilton Cardiff

4.0 of 5 Kingsway, Cardiff CF10 3HH, Wales
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Certificate of Excellence 2014
Hilton Cardiff
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Hilton Cardiff
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1,472 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Newcastle-upon-Tyne, United Kingdom
Contributor
19 reviews 19 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The hotel is in a great location, walked to it from Cardiff train station, hotel is directly opposite Cardiff castle. Can't fault the room either, really large room and bathroom (with double shower) and spotlessly clean. Also the TV had Sky Sports ;-) Didn't try breakfast as I was leaving very early so can't comment on that. Only downside I... More

Was this review helpful? Yes 1
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review

A big thank you for taking the time to review the Hilton Cardiff. It was really great to read your feedback and glad that overall you did enjoy your stay. I do apologise for the disturbance caused to you by the external noise from the City and for any inconvenience caused. Hilton do offer some great promotions throughout the year... More

Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Staying here seemed like a great idea on a recent business trip, but no sooner had we stepped through the bedroom door, than our hopes were dashed. The room was dirty, one of the two beds' springs had gone and even the plugs beside the bed did not work. In fairness an older gentleman did come up and fix them,... More

Was this review helpful? Yes
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review

I am so very sorry to read that you were left disappointed on this occasion. I would like to assure you that this is certainly not indicative of our normal high standards of service and we would like the opportunity to investigate this further. Please do contact our Guest Relations Manager rachel.cornelius@hilton.com. We do look forward to hearing from you.... More

Diepe
Top Contributor
120 reviews 120 reviews
33 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Hilton on the last night of our holiday and it was so nice to have a large room to sort our luggage out before the flight home. The bathroom was lovely with a large shower and space to move. We had a king size bed which was great although not the most comfortable of beds and... More

Was this review helpful? Yes
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review

Thank you for taking a moment to share your experience. I am pleased to hear you found the spacious room to your liking and I glad that you enjoyed your stay. We look forward to welcoming you back to our hotel in the not too distant future. Kind regards Louisa Stride PA to General Manager Hilton Cardiff More

Wales
Senior Contributor
34 reviews 34 reviews
22 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed in one of the Junior Suites,with access to Executive Lounge for complimentary drinks at certain times and breakfast,so all good so far.Some minor things like no bathrobes and safe locked,but soon sorted out.Didnt bother with Wifi,as Hiltons charge.Didnt have a good night as there was a lot of outside noise due to Students from nearby University,being very rowdy until... More

Was this review helpful? Yes
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review

Thank you for taking the time to review the Hilton Cardiff. I am very sorry to read that you were unhappy with some aspects of your stay and that you were disturbed by external noise from the City. I was pleased to read that you did enjoy your the Junior Suite. I do hope that despite your comments we will... More

Cardiff, United Kingdom
1 review
3 of 5 stars Reviewed 1 week ago

I am a regular visitor at this hotel and recently have done a very positive review for this hotel, however being a gold member with Hilton Honours, I feel that I have to make the hotel aware of the poor customer service I experienced upon arrival. Whilst the hotel was not at fault the wrong reservation date originally (I booked... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. I am so very sorry to read your review and that you were left unhappy with your visit on this occasion. I can assure you that this is certainly not the normal service we strive to achieve at the hotel and we will... More

Cardiff, United Kingdom
Senior Reviewer
6 reviews 6 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here last night and cannot fault the service we received, we were able to get straight into our room even though we were slightly early for check in, when we got to our room we realised we had been upgraded for free! the room was beautiful, clean and comfortable, the breakfast was fantastic and there was such a choice... More

Was this review helpful? Yes 4
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review

Thank you for your first class review following your visit to Cardiff. Your comments are very encouraging and an absolute pleasure to read. I will most certainly pass on your praise and gratitude to our team at the hotel, where no doubt they will further be inspired by your kind comments. Thank you for taking the time to offer great... More

Contributor
14 reviews 14 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel was full during our stay for the half marathon, but the service we got was superb, a nice upgrade to a suite was a lovely surprise. The exec lounge was small and could get very busy but the views looking out to cardiff castle were delightful. The lounge is well stocked and has a nice ambience. The rooms were... More

Was this review helpful? Yes
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review

Thank you for taking a moment to share your experience. I am so pleased to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Kind regards Louisa Stride PA to General Manager Hilton Cardiff More

Burntwood
Contributor
17 reviews 17 reviews
5 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Firstly I would suggest going onto Trivago to get a better deal than the hotels rates. A modern hotel situated in the centre of Cardiff, easy acces to the city centre. The room was spacious, well appointed and clean. Staff were professional and welcoming. Breakfast was excellent. Recommended.

Was this review helpful? Yes
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review

A big thank you for recommending the Hilton Cardiff. It was our pleasure to welcome you as our guest and great to read your fantastic comments. I do hope that we will have the pleasure of another visit soon. Kind regards Louisa Stride PA to General Manager More

Copenhagen, Denmark
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
102 helpful votes 102 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Having stayed at the Hilton Cardiff in connection with a 3-day business trip, I can only praise and recommend this hotel ! I had studied TripAdvisor reviews prior to my stay there and felt anxious about a potentially very noisy place -- just the opposite was the case! My excellent room on the 5th floor was completely quiet, away from... More

Was this review helpful? Yes 6
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review

Thank you for your first class review following your visit to Cardiff. Your comments are very encouraging and an absolute pleasure to read. I will most certainly pass on your praise and gratitude to our team at the hotel, where no doubt they will further be inspired by your kind comments. Thank you for taking the time to offer great... More

Bridgend, United Kingdom
Top Contributor
64 reviews 64 reviews
12 hotel reviews
81 helpful votes 81 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This would have been an enjoyable stay with a reasonably favourable review (apart from the fact that the minibar was empty) however it was somewhat spoiled by the subsequent service (or lack of) from the Hilton Group. Although I had prepaid for the room beforehand, upon arrival I was asked for my debit card and £50 was 'blocked off' to... More

Was this review helpful? Yes 4
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review

Thank you for your review. Please do accept my sincere apologies for the problem you have encountered with the pre-authorisation on your card. Upon departure this should automatically be removed and I am very sorry for the inconvenience this has caused to you. We have recently installed new fridges in our hotel bedrooms are these are left empty for guest... More

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Additional Information about Hilton Cardiff

Address: Kingsway, Cardiff CF10 3HH, Wales
Phone Number:
Location: United Kingdom > Wales > Southern Wales > Cardiff
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Cardiff 4*
Number of rooms: 197
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Also Known As:
Hilton Cardiff Hotel Cardiff
Hilton International Cardiff
Cardiff Hilton International
Cardiff Hilton Hotel
Hilton Cardiff Wales

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