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Hilton Cardiff

4.0 of 5 Kingsway, Cardiff CF10 3HH, Wales
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Certificate of Excellence 2014
Hilton Cardiff
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Hilton Cardiff
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1,673 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (394)
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Holywell
Contributor
18 reviews 18 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars NEW

Stayed with the family for the weekend. Room was comfy excellent bathroom Breakfast was first class. Sadly our room overlooked a car park. on the subject of parking. The hotel really struggled with this. There was concierge parking which was not cheap but they struggled to keep up with demand. Staff were all great There was a function on the... More 

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Bristol, United Kingdom
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed yesterday NEW

Once again we stayed at the Hilton this time for Valentines weekend . Whilst we didn't get an upgrade we were offered the chance to use the executive lounge. Oddly enough the room we were given on floor 4 was bigger than an executive room and to still had a view of the castle. We did ask for extra towels... More 

Was this review helpful? Yes 2
Conwy County, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

Arrived at the hotel and the room wasn't ready until after 3. We sat in the bar area which was very cold. We asked a member of staff if the heating could be put on, 20 minutes later still cold. We finally got into our family room. Well, disappointed, two very small double bed, 2 cups, had ask for extra,... More 

Was this review helpful? Yes 1
Senior Contributor
36 reviews 36 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Had a beautiful meal in the restaurant. Part of a travelzoo offer, we had an amazing ribeye steak and wonderful service. Second time here and would definitely come back. Highly recommended to all. Haven't stayed at the hotel, but assume it is great considering the wonderful public areas.

Was this review helpful? Yes 1
HiltonCardiff, Guest Relations Manager at Hilton Cardiff, responded to this review

Dear Jonnyboy2550 Thank you for your lovely review regarding your meal in our Razzi Restaurant. I am truly delighted you had a lovely meal and the service you received was 5*! Thank you for taking the time to complete a review. We look forward to welcoming you back to our Hotel again very soon to hopefully stay! Kind Regards Rachel... More 

Weobley, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed at the Hilton in a family room with castle views. Can't fault the service or the breakfast. Fantastic. Unfortunately didn't get round to using the pool or leisure facilities but they looked very good. Will definitely be returning.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
HiltonCardiff, Guest Relations Manager at Hilton Cardiff, responded to this review

Dear Helen D, Thank you for your amazing review regarding your recent stay, All of your comments are fantastic to receive and I am glad you liked your family room overlooking the castle. Next time please leave time to use the pool and leisure club as they are amazing. Thank you again for your great review and we look forward... More 

London, England
Top Contributor
59 reviews 59 reviews
21 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed for a week on business and overall it was a very comfortable stay away from home. Pretty much as you would expect from the Hilton brand. Breakfast, lunch, dinner and snacks during breaks were provided and all of an excellent quality. A few MINOR gripes in that the dishwasher seems a little hit and miss and some of the... More 

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HiltonCardiff, Guest Relations Manager at Hilton Cardiff, responded to this review

Dear mjcherts, Thank you for your great review regarding your recent stay with us. Your favourable comments are fantastic to receive and thank you for taking the time to offer such great comments which I will pass onto the team which they will be thrilled to receive. I have noted your comments regarding the cleanliness of our crockery in our... More 

Cardiff, United Kingdom
1 review
3 of 5 stars Reviewed 5 days ago NEW

The hotel is nice, facilities what you'd expect, pool is a little dirtier than it should be, about on par with a public pool, however the restaurant is one to be avoided. The quality of the food provided can very from very good one night to abysmal the next. The staff seemed not to care when a complaint was made... More 

Review collected in partnership with Hilton Hotels & Resorts

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HiltonCardiff, Guest Relations Manager at Hilton Cardiff, responded to this review

Dear Christopher S, Thank you for completing a review regarding your recent stay at our Hotel. I was very sorry to read of your feedback regarding the cleanliness of your pool and the service that you received in our restaurant. Please accept my sincere apologies for the disappointment caused to you and for the upset caused to you. It is... More 

london
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

Great central location, charming staff- all very helpful. Breakfast buffet quite good- something for everyone. I can not see how they can justify charging £15 per day for Wi fi, it's a complete rip off. Many of the local bars and cafes have it for free, including Pizza Express which is 5 mins walk away, and many of the other... More 

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CWLCardiff, Guest Assistance at Hilton Cardiff, responded to this review

Thank you for taking a moment to share your experience. I have noted your feedback regarding the WIFI and the towels in your bedroom and I do apologise for the disappointment this caused to you. I will certainly share your feedback with the team. We look forward to welcoming you back to our hotel in the not too distant future... More 

Bedford
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

I love this hotel and I have stayed several times. The rooms are lovely very large with big beds. Modern styled hotel ideal for a stopover in Cardiff, very central. Bathrooms are large with big shower in a separate cubicle and bath. I did have a noisy toilet (continuous flushing) last time I stayed and it was fixed immediately. The... More 

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CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review

Thank you for your first class review following your visit to Cardiff. Your comments are very encouraging and an absolute pleasure to read. I will most certainly pass on your praise and gratitude to our team at the hotel. I am very sorry to read your comments regarding the WIFI in your bedroom and your comments will certainly be taken... More 

Oxford, United Kingdom
Top Contributor
65 reviews 65 reviews
34 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We were here celebrating Chinese New Year! My older son's passport expired and we didn't go to Europe during half term and came here instead. It's our first ever visit to Cardiff and we liked the city very much. The ancient history, the castle, the Bay Area! Jackie from reception is exceptional and did answer a lot of my questions.... More 

Was this review helpful? Yes
CWLCardiff, Guest Assistance at Hilton Cardiff, responded to this review

I would like to thank you for taking the time to review our hotel. It was really great to read your fantastic feedback regarding your first visit to Cardiff and I am so pleased that everyone enjoyed the facilities of the hotel and enjoyed some sightseeing of the local area. I have noted your feedback regarding our Livingwell Health Club... More 

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Additional Information about Hilton Cardiff

Address: Kingsway, Cardiff CF10 3HH, Wales
Phone Number:
Location: United Kingdom > Wales > Southern Wales > Cardiff
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Cardiff 4*
Number of rooms: 197
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Also Known As:
Hilton Cardiff Hotel Cardiff
Hilton International Cardiff
Cardiff Hilton International
Cardiff Hilton Hotel
Hilton Cardiff Wales
Hotel Style:
#3 Spa Hotel in Cardiff
#5 Luxury Hotel in Cardiff
#10 Romantic Hotel in Cardiff
#12 Business Hotel in Cardiff
#14 Family Hotel in Cardiff

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