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Hotel class 5.0 of 5
Kingsway, Cardiff CF10 3HH, Wales
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Reviews you can trust

82% Recommend
4.0 of 5 stars 187 reviews
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By trip type
All (187)
[ Date ] [ Rating ]
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5 of 5 stars
bill17   61 contributions
Newcastle
Nov 14, 2009 | Trip type: Business, Solo travel

This hotel is ideally situated right next to cardiff castle and being very close to the shopping area it is a good location for people having a short break . It is clean and modern . I found it rather hot however and as the windows don`t open it is difficult to cool the room down quickly . Access to... more

Management response from
CWLCardiff, Guest Relations

Thank you for such a great review. I am so pleased to read you enjoyed our hotel and our great location opposite the Castle and right in the heart of the City! I was sorry to read about the room temperature and please do contact us before your next stay and we will ensure the room temperature is just right...

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5 of 5 stars
businessstuart   3 contributions
aberdeen
Nov 13, 2009 | Trip type: Business

Stayed here for 1 night and had a meeting there the next day. The staff where very helpful and friendly relly couldn't do enough to make sure my stay and meeting ran smoothly. I only eat breakfast in the hotel but even at 9.30 am the food was fresh and tasted good. A nice touch was the staff addressing me... more

Management response from
CWLCardiff, Guest Relations

We were thrilled to read your review such fabulous comments have made our day! I was so pleased to read your comments regarding our service and agree that a little touch goes a long way! I was glad to read that you enjoyed our Hilton breakfast we are looking forward to welcoming you back soon. Louisa - Guest Relations

exceptional
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5 of 5 stars
porthcawl14   1 contribution
northern ireland
Nov 13, 2009 | Trip type: Couples

What can I say except for excellent. Myself and my husband stayed at the Hilton on probably one of the busiest weekends of the year when the Allblacks were staying, and I must admitt that the hotels full attention was not only focused on the Allblacks but their full attention was given to the remainder of the guests whom were... more

Management response from
CWLCardiff, Guest Relations

I was very pleased to read that you and your husband enjoyed your stay for the rugby weekend. Your comments concerning our staff, rooms and location was wonderful and our team go out of their way to ensure our guest's satisfaction and that they enjoy their stay. Hopefully when you return next year we may even have won the rugby!!!...

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3 of 5 stars
NickyInWitney   11 contributions
Witney
Nov 7, 2009 | Trip type: Business

Stayed for three days on a conference. Room stank of smoke (not the hotel's fault I suppose, but couldn't open the windows and the air con didn't zap it.) Bring ear plugs to deafen the constant sound of Police sirens through the night. Breakfast not too bad but the other meals we rec'd on the conference were fairly dire to... more

Management response from
CWLCardiff, Guest Relations

Thank you for taking the time to post your review. Indeed, Cardiff is a very vibrant city and with many international visitors for our sporting weekends, the atmosphere can be lively, we are only sorry you were disturbed by this. We were most surprised by your comments concerning our food quality as this is one area were we consistently exceed...

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4 of 5 stars
spernastic   16 contributions
Nov 2, 2009 | Trip type: Business, Solo travel

Great hotel with very nice service. A little pricey, but in the heart of downtown Cardiff and in walking distance to many Cardiff City attractions. Views are exceptional, rooms are nicely sized, amenities are fresh and newer. more

Management response from
CWLCardiff, Guest Relations

Thank you for taking the time to review our hotel and your comments are fantastic and I am so pleased that you were impressed with our hotel. We are looking forward to your next visit ! Louisa - Guest Relations

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4 of 5 stars
Preater   3 contributions
Chester
Oct 28, 2009 | Trip type: Couples

We booked the hotel based on location as we were both running the Cardiff Half Marathon. We are used to 4/5 star accomodation but the room was not up to standard. It was a disabled room at the end of a corridor. The furnishings were rather tired, there was horrible black gunge under the shower hose and the bathroom needed... more

Management response from
CWLCardiff, Guest Relations

A big thank you for your review and your great comments concerning the service you experienced at the hotel and I do hope your feet have now recovered from the Marathon ! I would also like to offer my apologies for the condition of your bathroom and I can assure you that this has now been resolved by our housekeeping...

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5 of 5 stars
J0M0   1 contribution
Staffs UK
Oct 26, 2009 | Trip type: Couples

Stayed for a long weekend 23rd - 25th. I had been in correspondence with the hotel be fore hand and I have nothing but praise for this hotel. The staff were very friendly (Megan and John) and couldn't do more to make our stay as enjoyable and comfortable as possible. We didn't have probs with breakfast queues (lovely breakfast both... more

Management response from
CWLCardiff, Guest Relations

Many thanks for such a great review following your recent stay at the hotel. It was so great to read your remarks regarding Megan, John and Ceri and it's great for them to read your comments. I was so pleased you enjoyed the room and made time to pamper yourself in our Health Club. Looking forward to seeing you soon....

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3 of 5 stars
anon076   1 contribution
wales
Oct 18, 2009 | Trip type: Couples

Having stayed at five star hotels previously, this one did not make the grade. Room was definately not five star. Service was slow and only two lifts so we had to wait ages as there was constantly a queue. Breakfast was average and priced at a ridiculous £18 each. i am booked in at the Hilton in Germany and hope... more

Management response from
CWLCardiff, Guest Relations

I was really disappointed to read your review and I am sorry that you did not enjoy your stay. We receive great feedback in trip advisor about our rooms and service and I am very sorry that on this occasion Cardiff did not meet up with your expections. I do hope that if you do visit Cardiff again you will...

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5 of 5 stars
parc-keeper   2 contributions
Wales
Oct 7, 2009 | Trip type: Couples
1/1 found this review helpful

We booked the Mercure Hotel back in July for the Cliff Richard show. Twenty four hours before the visit we were relocated to the Hilton - the best thing that could have happened. Having stayed in a number of hotels in Cardiff this has been by far the best. Rooms were of a good size, all the furnishings were well... more

Management response from
CWLCardiff, Guest Relations

Thank you for taking the time to write such a great review for the Cardiff Hilton. It is fantastic to read and we are really glad that you enjoyed your stay. We hope that when you have the opportunity you will visit us again. Our thanks once again.

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4 of 5 stars
woodyoneshoe   14 contributions
Devon, UK
Oct 5, 2009 | Trip type: Friends getaway

I spent a weekend with friends in Cardiff at the Hilton & really enjoyed it. The hotel was very nice, the staff helpful, the rooms spacious & the bathroom very clean. We asked for 2 quiet rooms & didn't have any problems with noise. There was a wedding party in the hotel one night, with a disco, but once we... more

Management response from
CWLCardiff, Guest Relations

Thanks for a really fab review. It's great to hear that you enjoyed your meal in our restuarant and that you were impressed with both our room and bathroom. Please to hear that you had an enjoyable night's sleep ( ; ). We will see you all again soon!

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Hilton Cardiff Also Known As

  • Hilton International Cardiff
  • Cardiff Hilton International
  • Cardiff Hilton Hotel
Address: Kingsway, Cardiff CF10 3HH, Wales
Cardiff Hotels Hilton Cardiff
4.0/5.0
187