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Hilton Cardiff

#17 of 80 Hotels in Cardiff
Certificate of Excellence
Hotel website
Kingsway, Cardiff CF10 3HH, Wales
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Hilton Cardiff
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1,902 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (1902)
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Boscastle, United Kingdom
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed today NEW

The Hilton Cardiff is very central Cardiff, opposite the castle and a short walk to the Queens Arcade and all the major shopping venues. Cardiff is very expensive for parking, likewise for the Hilton. Valet overnight parking is £22.00 per night. The rooms are to a high standard with the best being the executive rooms at a premium of £70.00... More 

Was this review helpful? Yes
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

The location of Hilton Cardiff is great. You can find tourists attractions, food and public transportation facilities are also easy to reach from here. What impressed me a lot is the Reception named Jackie. She's very warm and very helpful towards me and my boyfriend. She recommended some good dining places, and i can see that she genuinely care the... More 

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shropshire, United Kingdom
4 of 5 stars Reviewed 2 days ago NEW

very well located hotel short walk from main shopping centre. friendly staff all extremely helpful. Only down point was the housekeeping maid knocking and walking straight into our bedroom at Eight o clock in the morning waking us both up and frightening the life out of us, especially as my daughter is heavily pregnant. Overall would recommend and will return,... More 

Review collected in partnership with Hilton Hotels & Resorts

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CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear Dawn B, I would like to thank you for taking the time to write your review. I was delighted to read that you enjoyed your stay, our central location and the service from the team here in Cardiff. Please accept my apologies that you were disturbed by our Room Attendant in the morning and your feedback has been passed... More 

Rhyl, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Spent two nights at the Hilton 24th 25th July 2015.Hotel is located in a central position with plenty of bars restraunts and shops within walking distance Other attractions within ten minutes walk.Rooms are large and and a good size bathroom.Breakfast was of good quality and selection and the staff were exellent.Used Executive lounge where we were served wine soft drinks... More 

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CWLCardiff, Manager at Hilton Cardiff, responded to this review

Thank you for taking a moment to share your experience. I am delighted to read you found the hotel to your liking and take great pride in your wonderful feedback. We look forward to welcoming you back to our hotel in the not too distant future. Kind regards Marie Fagan General Manager More 

Southampton, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Just so you get the right balance from the start, I enjoyed my stay. Pros: Smart service almost throughout my stay. Decent price for a central Cardiff stay. Room 531 was quiet. Breakfast buffet is extensive and really rather good. Service at breakfast and in the bar was attentive and very professional. Cocktails excellent for £8, especially mojito. Room was... More 

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Cwmbran, United Kingdom
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

We booked in for a night. When we arrived the staff were polite. The room was big and spacious, which was nice and the bathroom was big aswell and the room wasnt stuffy which was really good. The bed was really comfy and big. However, the carpet and chair in the room was stained and extremely dirty. Under the draws... More 

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Lacey, Washington
Level Contributor
104 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
4 of 5 stars Reviewed 1 week ago

Recently stayed at the Cardiff Hilton using reward points. As a Hilton Diamond Member I can't guarantee my experience will be the same as yours, however did want to share it. For the points I spent I thought it could have been a better experience, I'd prefer to give them a 3.5, but will be nice. The hotel is located... More 

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CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear RedHeadGo, I would like to thank you for taking the time to post your review following your most recent stay. I am so pleased that overall you enjoyed our central location, your room and our executive lounge. I was however disappointed to read your feedback regarding the service from our team and I will bring this to the attention... More 

Addis Ababa, Ethiopia
Level Contributor
67 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is excellent in most respects. The hotel has a nice location next to the Bute Park, the City Hall, and the Cardiff Castle. The rooms are large and well set up, with beautiful modern bathroom furnishings and everything needed. The breakfast buffet is splendid though costly. The only reason for giving it only 4/5 was the internet in... More 

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HiltonCardiff, General Manager at Hilton Cardiff, responded to this review

Dear danpoenaru Thank you for your lovely review regarding your recent stay at our Hotel. I am delighted that you enjoyed your bedroom, bathroom furnishings and our breakfast buffet which is indeed fantastic. All of my team were thrilled to read of your great review. I was sorry to read of the difficulty you experienced with our internet service and... More 

Bristol, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

What amazing customer service, I just cannot praise the staff enough! The atmosphere here is welcoming, friendly and relaxing. Mine and my mums day at the spa was so pleasant, i reccommend the facial/back massage.

Was this review helpful? Yes 1
HiltonCardiff, General Manager at Hilton Cardiff, responded to this review

Dear Cariad H Thank you so much for your wonderful review regarding your stay and our team of staff. I am delighted that you and your mum enjoyed your spa day and we very much look forward to welcoming you back with us very soon. Kind Regards Marie Fagan General Manager More 

Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a lovely room for two nights at the weekend. The biggest bed I've ever seen in my life! Huge bathroom with both a bath and shower which is nice and a glimpse of the castle from our window. Would have been nice to have a robe provided in the room as I have at another Hilton. Breakfast a... More 

Was this review helpful? Yes
HiltonCardiff, General Manager at Hilton Cardiff, responded to this review

Dear KimberleyLou93 Thank you for your great review regarding your recent two night stay with us. All of your comments are fantastic to receive and indeed our beds here are the biggest and most comfortable beds you will every come across! I can confirm that we do provide robes in our executive rooms and suites and they are available upon... More 

Hotel Review Summarization

What travelers say

  • Executive Lounge(34)
  • Very nice(14)
  • Great location(10)
  • Valet parking(8)
  • Swimming pool(6)
  • Car park(5)
  • Junior suite(5)
Questions? Get answers from hotel staff and past guests. Ask a question

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Room/suite (29)
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