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Hilton Cardiff

#15 of 76 Hotels in Cardiff
Certificate of Excellence
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Kingsway, Cardiff CF10 3HH, Wales
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1 room 1 adult
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Hilton Cardiff
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2,165 Reviews from our TripAdvisor Community

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Gloucestershire, United Kingdom
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

This hotel has a lot going for it in that it's position in the centre of Cardiff is perfect and the hotel itself is an impressive building and well presented internally. I stayed here just before Christmas for two nights to a attend a couple of Christmas functions in Cardiff and on arrival the reception team checked me into an... More 

Helpful?
Thank AlanBmald
Lombard, Illinois
Level Contributor
951 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 200 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

I stayed here for one night on a business trip to Cardiff. The front desk staff was nice and I got a free room upgrade. The room was nice. I had breakfast in the restaurant which was generally ok. The hotel is located right across the street from the castle although I did not have a castle view. The hotel... More 

Helpful?
Thank RovingCOO
Casablanca, Morocco
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

I really enjoyed the hospitality of the excellent staff. They were courteous and attentive. The hotel was clean and getting a cab is a easy. As a business traveler, I was very disappointed that breakfast was not served until 7am.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Nicholas Charle... D
London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Hotel is central in Cardiff with easy access to shops and other amenities by foot. Hotel supplies car parking and vehicle is taken by staff as soon as you arrive at the hotel. (please note I think the car parking cost is very expensive compared to other Hotel and City locations). Parking at some hotels near Heathrow Airport is actually... More 

Helpful?
Thank Chris W
1 review
5 of 5 stars Reviewed 3 days ago NEW

Excellent hotel in a great location. Breakfast really good. Rooms excellent. Staff were very helpful. Would stay again. did not use the dining room so can't comment on evening food. One comment leaving 200 characters is a pain, have written what I want and can't move off the page.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank C1335UWjulied
HiltonCardiff, General Manager at Hilton Cardiff, responded to this review

Dear C1335Ujulied Thank you for your fantastic 5* review following your recent stay at our Hotel. All of your comments are wonderful to receive thank you so much, my team and I were thrilled to receive your review. We look forward to welcoming you back to our Hotel again very soon and please on your next stay do try our... More 

Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

stayed here before xmas to do some shopping, brilliant vale, staff great and changed our room as we had accidentally booked a twin instead of a double. the valet parking is a nice touch as well. Great location.

Helpful?
Thank Terrytib
HiltonCardiff, General Manager at Hilton Cardiff, responded to this review

Dear Terrytib Wow thank you so much for your wonderful review following your stay with us to do some Christmas Shopping. All of your comments are a pleasure to receive and thank you for taking the time to offer such great feedback. I have passed on your comments to my team who were thrilled, thank you once again. We look... More 

Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

No more or no less than I would expect of a mian brand Hilton; clean, comfortable, and with friendly staff. The 2nd lift was not working during my stay, which was a pain. The "free WiFi" is not much good for anything, 3G was quicker downloading email. Also you keep having to log in for every usage which is a... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Martin T
CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear Martin T, Thank you for taking the time to share your experience. I am delighted to read that you enjoyed your stay here with us and found the hotel to be clean and comfortable with friendly staff. Please do accept my sincere apologies for any inconvenience caused to you with the WIFI service which we are discussing with our... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW

On a very wet day in Cardiff, it was nice to receive the warm welcome at the Hilton. The staff were very pleasant and helpful. The room and bathroom were a good size, very clean and very comfortable. The bed was super large. Pillows very soft. The one downside - there was no Baileys in the bar!

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank juliepC6067PC
CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear JuliepC6067PC, Thank you for your review. I was delighted to read your fantastic comments regarding your stay and the warm welcome you received upon arrival of the hotel. It is great to read that you were comfortable and impressed with the size and cleanliness of the room. I do apologise that there was no Baileys available in the Bar... More 

Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Stayed for two nights whilst visiting Cardiff for friend's birthday celebrations. Stayed in executive room which was pleasantly roomy, especially the bathroom. The staff were polite and friendly and very helpful. Only grumble was a long wait for my car on the Saturday morning. They only seemed to have one concierge working that time and he was very busy. Overall... More 

Helpful?
Thank Art L
CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear Art L, Thank you for taking the time to share your experience. It was fantastic to read that you enjoyed your stay to celebrate your friend's birthday and you were happy with the executive bedroom, especially the bathroom. I am very sorry for the delay in the return of your car upon check-out and for any inconvenience caused and... More 

Cardigan, United Kingdom
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Staying just one night with another couple, great to have the car taken away for someone else to park, but you do pay for it £22, but between four of us, not so bad, but if you were on your own not so good. Room was very good, pity the day we were there, one of the main lifts was... More 

Helpful?
Thank simi-f-e-d
CWLCardiff, General Manager at Hilton Cardiff, responded to this review

Dear Simi-f-e-d, I do appreciate you taking the time to write a review of the Hilton Cardiff. It was a pleasure to read your very kind comments and I am delighted that you enjoyed your room and breakfast in our Razzi Restaurant. It is great to see that you were able to enjoy one of our fantastic packages which included... More 

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