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Hilton Cardiff

#16 of 79 Hotels in Cardiff
Certificate of Excellence
Hotel website
Kingsway, Cardiff CF10 3HH, Wales
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1 room 1 guest
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Hilton Cardiff
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1,943 Reviews from our TripAdvisor Community

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Traveler rating
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    296
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (466)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (1943)
  • Mar-May only
    (496)
  • Jun-Aug only
    (584)
  • Sep-Nov only
    (437)
  • Dec-Feb only
    (426)
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United Kingdom
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Nice modern hotel, in a great central location and the rooms are spacious and quiet. Professional and prompt check-in, with rare consierge parking (for cardiff at least!). Food selection is good but good restaurants and bars around the area. Watch out for pricey wine by the glass though....ask for the wine list first! The exec lounge on the 7th floor... More 

Was this review helpful? Yes
HiltonCardiff, General Manager at Hilton Cardiff, responded to this review

Dear spud m Thank you so much for your fantastic 5* review regarding your recent stay at our Hotel. Your comments regarding our Hotel, location, size of rooms, your arrival check in process and our valet parking service is brilliant to read and thank you for taking the time to offer such great comments. Our executive lounge is indeed very... More 

Pembrokeshire
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed for a long weekend, the front of house reception staff were excellent and professional at all times, nothing was too much trouble. The room was spacious and well decorated but the carpet was looking tired in a few places but this didn't detract from our stay. The food at the restaurant was reasonably priced and tasty.

Was this review helpful? Yes
HiltonCardiff, General Manager at Hilton Cardiff, responded to this review

Dear Antony D Wow that you so much for your 5* review regarding your recent stay at our Hotel. All of your comments are truly fantastic to receive and my team and I were delighted to receive your review, thank you so much for taking the time to offer such great comments. We look forward to welcoming you back to... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

In a central location for Cardiff City Centre - my room had a great view of the Castle. The room was spacious, with those extras that make your stay that much more comfortable. I also had a small tray of products to try out - a lovely Welsh cheese (with oat biscuits), Welsh Cakes and fudge - needed a knife... More 

Was this review helpful? Yes
HiltonCardiff, General Manager at Hilton Cardiff, responded to this review

Dear Megan H Thank you so much for your wonderful 5* review regarding your recent stay at our Hotel. Your comments are tremendous to read and have been shared with my team who were thrilled to receive them. Thank you so much for taking the time to complete your review. I was sorry to note that you did not receive... More 

Plymouth, UK
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

stayed here on a business trip, excellent location! Very handy for shopping, with all shops literally around the corner. Lovely reception staff and great breakfast. However, be aware of the extra charge for valet parking.

Was this review helpful? Yes
HiltonCardiff, General Manager at Hilton Cardiff, responded to this review

Dear ElaPlymouth_UK Thank you for your great review following your recent stay at our Hotel. All of your comments are fantastic to receive and thank you for taking the time to offer such great comments. My team and I were thrilled to read your review, thank you. I have noted your comment regarding our car park charge as unfortunately we... More 

South Wales, United Kingdom
Level Contributor
78 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Visited for an overnight stay, as usual the welcome was first class and professional from the reception staff. The rooms immaculate, and the comfy massive beds just what was needed for a great nights sleep. While the bar prices are very high, the overall visit was brill. Concierge are very helpful and polite.

Was this review helpful? Yes
HiltonCardiff, General Manager at Hilton Cardiff, responded to this review

Dear Simon G Thank you so much for your perfect review regarding your recent stay at our Hotel. All of your comments are truly fantastic to read and my team and I were delighted to receive your review, thank you. We look forward to welcoming you back to our Hotel again very soon. Kind Regards Marie Fagan General Manager More 

Mansfield, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at Hilton Cardiff for a short city break with my other half. Upon arrival, although the check-in desk and the lobby were very busy, I found the process to be extremely easy and friendly. Offered a first floor room, from which although the castle wasn't quite visible, there was a splendid view of the Friary Gardens. The room was... More 

Was this review helpful? Yes 2
HiltonCardiff, General Manager at Hilton Cardiff, responded to this review

Dear adjh89 Thank you for your 5* review regarding your recent stay at our Hotel. All of your comments are a pleasure to receive and thank you for taking the time to offer such wonderful comments. My team were thrilled to read your review and thank you for taking the time to post your review. We look forward to welcoming... More 

Abu Dhabi, United Arab Emirates
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here with Mr. Giraffe, and he was very happy due to good high ceilings, especially in the lobby area. I also had a good stay, with very professional and friendly staff who actually took note that I prefer a quiet room, and delivered on my request. Breakfast was good, with the opportunity to dine with an extremely experienced... More 

Was this review helpful? Yes 3
HiltonCardiff, General Manager at Hilton Cardiff, responded to this review

Dear Zorg2000 Thank you for your wonderful review regarding your stay with us all and we are delighted you had a perfect stay with us. All of your comments from our team of staff to your breakfast is outstanding and thank you for taking the time to offer such great feedback. I am sorry to read that you may not... More 

Swansea, United Kingdom
Level Contributor
72 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago

There were 4 in our party sharing 2 rooms, check in was smooth especially considering reception was full of people arriving for a wedding reception. Our rooms were spacious and modern and overlooking the Castle, where we could see right into the grounds. We were offered access to the executive lounge for £30 per room which was a real bargain... More 

Was this review helpful? Yes 2
HiltonCardiff, General Manager at Hilton Cardiff, responded to this review

Dear Samantha_Carl Wow what a perfect 5* review, thank you so much. We are delighted you and your party enjoyed your stay with us especially our executive lounge which is very popular. All of your comments are fantastic to receive and thank you so much for writing your great review. We look forward to welcoming you and your party back... More 

Stockton-on-Tees, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at the Hilton in Cardiff as I was best man for my friend's wedding. I flew down to Cardiff airport, and unfortunately the airline sent my case (which had all my wedding clothes in it) to Belfast, and it could not be retrieved in time for the wedding the following day. When I arrived at the Hilton, Richard... More 

Was this review helpful? Yes 2
HiltonCardiff, General Manager at Hilton Cardiff, responded to this review

Dear Monty B Thank you so much for your terrific review and for choosing our Hotel. I was sorry to hear that your luggage was lost by your airline but thrilled that our doorman, Richard came to the rescue and assisted you in this matter. Richard has received your comments which he was thrilled to receive so thank you. We... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The front entrance of the hotel has no appeal. No plants, flowers etc and looks a bit tired. There were cigarette buds on the pavement. In the revolving door entrance there were a rugby ball and a flag draped, a good idea being the capital of rugby in Wales however not suited for a 5 star hotel. It looks tacky.... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
HiltonCardiff, General Manager at Hilton Cardiff, responded to this review

Dear Conwy2015 Thank you for your review regarding your recent stay with us. All of your comments regarding your room, bathroom, team of staff and breakfast is fantastic to receive and I am delighted you and your family enjoyed these aspects of your stay. I was sorry to read of your disappointment with your arrival to our Hotel and the... More 

Hotel Review Summarization

What travelers say

  • Executive Lounge(34)
  • Very nice(14)
  • Great location(10)
  • Valet parking(8)
  • Swimming pool(6)
  • Car park(5)
  • Junior suite(5)
Questions? Get answers from hotel staff and past guests. Ask a question

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