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Hilton Cardiff

#17 of 80 Hotels in Cardiff
Certificate of Excellence
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Kingsway, Cardiff CF10 3HH, Wales
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Hilton Cardiff
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1,857 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bracknell, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

Absolutely fantastic staff with great levels of customer focus. I particularly commend Jackie at the reception who quickly resolved some payment issues I had on my loyalty account and was extra nice to give me a free upgrade. Would certainly return!,

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Jamshedpur, India
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Welsh hospitality. Near the city Center & shopping area. Located next to the Cardiff castle which has its own history and a great way to spend the evening. The only concern was that free wifi is not provided which is a standard feature for such hotels

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Dursley, United Kingdom
Level Contributor
24 reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

No pun intended with the title of my review- in spite of it being a very warm July day when we checked in. The reception staff were: friendly, very welcoming and efficient (helped by the fact that there are sufficient staff on duty at all times-other chains take note)-top marks. Room we opted for the king-size standard which had both... More 

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Madison Heights, Michigan
5 of 5 stars Reviewed 5 days ago NEW

If I could give this a rating higher than 5, I would! Fantastic location -- step outside and you're a block from city centre . Staff members went out of their way to help us enjoy our vacation. The minute we walked in the hotel the concierge took our bags. There was a slight computer glitch with our reservation and... More 

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Holyhead, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

As you should expect this was a wonderful hotel well appointed, and very well equipped. But what made this one outstanding was the location, just opposite the Millennium Stadium and a short distance from the castle it is a great combination of the ideal location yet not too busy. We found it very reasonably priced and service was very good.... More 

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CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear owen_colin, I would like to thank you for taking the time to share your experience of our hotel. I am delighted you enjoyed your stay and especially enjoyed our central city location, directly opposite Cardiff Castle and just around the corner from the Stadium. I do look forward to welcoming you back in the near future. Kind regards Marie... More 

Pontyclun, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Having experienced a few cream teas, and breakfast with bubbly. It was time to unwind after a few hours shopping. The Metropole bar, was the ideal place to chill, and have a conversation over a drink, without shouting over someone else's day.

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CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear philip I, A big thank you for your review. I was delighted you were able to enjoy your stay and after a day of shopping relax in our Metropol Lounge. I do hope that we will have the pleasure of another visit soon. Kind regards Marie Fagan General Manager More 

Level Contributor
8 reviews
5 hotel reviews
4 of 5 stars Reviewed 1 week ago

The hotel is centrally located and the main shopping area is situation behind the hotel, a few minutes’ walk away. Cardiff Castle is next to it, although the entrance to the Castle is on the side further away from the hotel. Valet parking is available but expensive (as expected in a city), at £22 per day. You hand over your... More 

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CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear SGTYH, Thank you for taking the time to post your review. I am delighted to read your most favourable comments regarding the facilities in our hotel and the service you received from the team during your stay something that I take great pride in reading. I would like to apologise for the delay in receiving your extra pillows and... More 

Caerphilly, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

My friend and I stayed in the Hilton hotel for a night out in Cardiff for my birthday. I've never stayed there before but my friend has and is a hilton honours member. Through the summer savings, we were able to stay in one of the executive rooms with use of the executive lounge. I would definitely say that if... More 

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CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear Gem842013, A big thank you for your review! I was delighted to read that you enjoyed your first stay here with us and Hilton Cardiff to celebrate your Birthday! Your comments are truly appreciated and I will share this fantastic feedback with all the team. Please come and visit us again soon. Kind regards Marie Fagan General Manager More 

Sheffield, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

My Mum, Dad and I stayed at the Cardiff Hilton for 4 nights at the end of May, this was our second stay and again we were well looked after, we stayed in rooms 415/416, the rooms were large,really comfortable and very clean with great views out over to the Museum and gardens across the road, all the staff we... More 

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CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear jelsie, A big thank you for your fantastic review! It was a pleasure to welcome you and your family back to stay here with us in Cardiff and I am delighted to read you enjoyed another visit with us. I do look forward to your next visit. Kind regards Marie Fagan General Manager More 

Birmingham, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I would not say it's the best hotel I have stayed but it had one of the best bathrooms, separate shower and bath. The bed was great but the room felt cramped. Spa facilities very good love the pool. The staff were brilliant and the door men amazing.

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CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear Pjwasherelol, I would like to thank you for taking the time to write a review of the Hilton Cardiff. I am very happy to read that overall you did enjoy your visit to our hotel, especially our bathroom and the leisure facilities. I am very sorry to read that you found your bedroom to be a little cramped and... More 

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