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Premier Inn Cardiff City Centre

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Helmont House, 10 Churchill Way, Cardiff CF10 2NB, Wales
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Premier Inn Cardiff City Centre
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Premier Inn Cardiff City Centre
Premier Inn Cardiff City Centre
Premier Inn Cardiff City Centre
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1,924 reviews from our community

Traveler rating
    1,287
    518
    73
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See reviews for
566
632
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182
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (327)
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Contributor
14 reviews 14 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed today NEW

We stayed at this hotel for a weekend of reminiscence with old University pals, to see how much the city had changed in 40 years. Lots, it transpires. Including the building of this fantastic city centre hotel. As always, Premier provided great value for money in a plush new building, accessible for everything including the station to take the short... More 

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Stayed for two nights as part of a stag. Hotel very well located. Staff were friendly and the breakfast was excellent. Nice rooms, spacious and clean. All in all a good hotel and a pleasant stay. No problems and would recommend.

Was this review helpful? Yes
GwionIwan, Front Office Manager at Premier Inn Cardiff City Centre, responded to this review

Thank you for your review. We are delighted that your stay with us was so enjoyable.The team at Premier Inn always try to make our guests stay a success and are very pleased that their efforts have been acknowledged. We hope that you will be staying with us again in the future. More 

Wigan, United Kingdom
Senior Contributor
39 reviews 39 reviews
21 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Greeted with a friendly genuine smile at reception, always gives a great impression. The hotel staff, on reception, bar, and restaurant, were all excellent and an asset to the hotel making us welcome on our 3 day visit. The room was spotless, as was the whole hotel, the room well appointed, with a large comfy bed. The hotel is also... More 

Was this review helpful? Yes
GwionIwan, Front Office Manager at Premier Inn Cardiff City Centre, responded to this review

Thank you for taking the time to submit your review. At Premier Inn we strive to make our guest's stay as enjoyable as possible and we are delighted that your visit was such a success. We look forward to you staying with us again in the future. More 

Paignton, United Kingdom
Contributor
16 reviews 16 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Went for a long weekend with friends for a reunion. Lovely room on the 5th floor overlooking the bay in the distance. This hotel is very central for shops, castle etc. Room was very good and the bed as advertised was very comfortable. We had the meal deal twice which is very good value, delicious and well cooked. The staff... More 

Was this review helpful? Yes
GwionIwan, Front Office Manager at Premier Inn Cardiff City Centre, responded to this review

Many thanks for your review. Yours comments were passed to the team who were absolutely delighted that they helped make your stay so enjoyable. We hope to see you again in the future. More 

Senior Contributor
45 reviews 45 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Great location, usual premier inn facilities, could do with an upgrade as the carpet in our room was threading and the fan in the bathroom wouldn't go off causing a disturbed nights sleep. Staff were great and offered to give me my money back for a bad nights sleep but this seemed wrong so didn't take them up on their... More 

Was this review helpful? Yes
GwionIwan, Front Office Manager at Premier Inn Cardiff City Centre, responded to this review

Thank you for your review. Your feedback has been passed to the team who will appreciate your comments. We hope to see you agin in the future. More 

Ipswich, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Good location15 mins walk from Cardiff castle. Rooms as expected. Staff excellent... Helpful, friendly .... All of them... Reception, barstaff, breakfast team and housekeeping. A credit to the organisation. Will return.

Was this review helpful? Yes
GwionIwan, Front Office Manager at Premier Inn Cardiff City Centre, responded to this review

Many thanks for such a positive review. Your comments have been passed to the team who will be absolutely delighted that they helped to make your stay such a success.We look forward to seeing you again in the near future. More 

Pembroke, United Kingdom
Top Contributor
58 reviews 58 reviews
17 hotel reviews
132 helpful votes 132 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

We were on a 2 day city visit and stayed here as we had really enjoyed our stay here before Christmas. Staff couldn't have been more helpful. I am difficult in my requirement for a room. The first one didn't suit but Jamie on reception found me another and even came up to the new room with me to check... More 

Was this review helpful? Yes
GwionIwan, Front Office Manager at Premier Inn Cardiff City Centre, responded to this review

Thank you for your review. We are delighted that your stay with us was so enjoyable. Your feedback has been passed to the team who will be delighted with your comments. We look forward to seeing you in June. More 

London, United Kingdom
Top Contributor
187 reviews 187 reviews
40 hotel reviews
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed 1 week ago

This high rise Premier Inn is located close to the shopping and business area. Same comfortable rooms as the rest of the chain now with free wifi. Excellent breakfast available for a small extra amount. Friendly reception staff. Recommended.

Was this review helpful? Yes
GwionIwan, Front Office Manager at Premier Inn Cardiff City Centre, responded to this review

Many thanks for your positive feedback. At Premier Inn we strive to make our guests stay as enjoyable as possible and are please that your stay with us was such a success. Your comments have been passed to the team who will be delighted. More 

Llanelli, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed here for one night during the week the staff were lovely and friendly. We had a room on the first floor which was lovely and clean the bed and pillows were really comfy. Downfall was there was no hairdryer due to it being replaced although this wasn't a major problem. We had food in the restaurant in the night... More 

Was this review helpful? Yes
GwionIwan, Front Office Manager at Premier Inn Cardiff City Centre, responded to this review

Thank you for your review. Your comments have been passed to the team who will take your feedback on board. We hope to see you again in the future. More 

wilts
Top Contributor
51 reviews 51 reviews
34 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 1 week ago

This is up there with the better Premier Inn hotels I have stayed in. My room, though appointed as well as all Premier Inn rooms, including the excellent and comfortable bed, was a little gloomy . It overlooked the station at the back and the window doesn't open. However, the breakfast was excellent. The hot buffet items are replenished very... More 

Was this review helpful? Yes
GwionIwan, Front Office Manager at Premier Inn Cardiff City Centre, responded to this review

Many thanks for your review. We are delighted by your positive comments and hope to see you again in the near future. More 

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