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All 81 Cardiff hotels

Village Urban Resort Cardiff

3.5 of 5 Hotel   |   29 Pendwyallt Road | Coryton, Cardiff CF14 7EF, Wales (Formerly De Vere Village Cardiff)
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Village Urban Resort Cardiff
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48%
Ranked #41 of 81 hotels in Cardiff
A recent review
3 of 5 stars reviewed 3 days ago
Exmothian1 Exmouth, United Kingdom
  • Overview
  • Reviews (409)
  • Photos (60)
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409 people have reviewed this hotel

Traveler rating
    68
    126
    126
    57
    32
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82
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100
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Exmouth, United Kingdom
Contributor
14 reviews 14 reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I booked three nights here way back in early June, a twin bedded room through laterooms.com First disappointment was that the first night we didn't get what we'd booked, that was allocated to a hen night group who had three adjoining rooms over the corridor.... we were moved to one of these rooms for our remaining two nights. Second disappointment... More

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Cannock, United Kingdom
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I booked this hotel for a business trip as it was close to where I needed to be, the rooms were very dated and extremely hot, even the fan didn't make it more comfortable. The room was noisy too you could hear doors banging everywhere all night, plus there were boiler noises all night it seemed?? The shower kept falling... More

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SChainey_Cardiff, General Manager at Village Urban Resort Cardiff, responded to this review

Dear Sue S Thank you for taking the time to write your recent review, and for bringing to my attention the issues in the bedroom and the noise experienced which affected your stay, please be assured that I will look at your points immediately to get them resolved. I am very disappointed to hear this has affected your decision to... More

Swansea, United Kingdom
1 review
3 of 5 stars Reviewed 4 days ago NEW

I stayed at the hotel with 20 friends for a Hen party in July 2014. The overall experience of the hotel was great - it did the job for a weekend away. The spa was brilliant. We each had two treatments as part of a package deal. The staff were very helpful and friendly. The leisure and pool facilities were... More

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SChainey_Cardiff, General Manager at Village Urban Resort Cardiff, responded to this review

Dear Sara J Thank you for your recent review regarding your stay with us. I am happy to see that you enjoyed your stay at the hotel. Thank you for raising the points regarding the breakfast service, please be assured this is not our normal standard and I have discussed the issues with my restaurant manager. Once again thank you... More

Senior Reviewer
9 reviews 9 reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

Just spent one night with family, lovely room but cleanliness was awful , dirty cups which I cleaned only to be burnt when hot water placed in it, ripped bed linen and dirt on bedside table, managers attitude was Will check with staff . Not pleasant attitude not even a sorry.. So will think twice about staying there actually one... More

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SChainey_Cardiff, General Manager at Village Urban Resort Cardiff, responded to this review

Dear litegg Thank you for your recent review regarding your stay with us. I am sorry to hear about the issues and cleanliness of the bedroom, please be assured that I have raised these points with our Housekeeping Manager to ensure they are rectified immediately. I am very disappointed to read your comments regarding the service you received from some... More

Evenley, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed overnight on 11th July. Did not start well as Expedia had mucked up our room booking as we wanted twin rooms not doubles for myself and my Aunt and Sister-in Law. Rooms clean and tidy, so thought we would make the best of it. Was a bit worried when we spotted fans in the rooms - did this mean... More

Was this review helpful? Yes 1
SChainey_Cardiff, General Manager at Village Urban Resort Cardiff, responded to this review

Dear Maggie H Thank you for taking the time to write a review. I am sorry that your sleep was not ideal, we are experiencing very warm weather at the moment and we provide fans to help regulate the room temperture, but apologise that on this occasion you experienced a disturbed sleep. Please be assured I have spoken to our... More

Hitchin, United Kingdom
Senior Contributor
42 reviews 42 reviews
22 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here overnight mid-week in June. The hotel was VERY busy indeed, and is clearly very geared towards corporate conferencing events with what appeared to be 5 different companies present! I had requested an early check-in, and although my room wasn't quite ready at that point, the receptionist kept me fully informed and we actually had a very pleasant chat... More

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SChainey_Cardiff, General Manager at Village Urban Resort Cardiff, responded to this review

Dear Foxyroadie Thank you for taking the time to write your review. I am very happy to hear that you enjoyed your stay with us, and found our bedrooms to be spacious and comfortable, we pride ourselves on our helpful staff and your kind comments will be shared with all the team. Once again, thank you for taking the time... More

England
Contributor
16 reviews 16 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Arrived early, room was ready clean and fresh. Reception staff were fantastic, very switched on with local information regarding local busses and taxis into Cardiff and the bay. Able to use all hotel facilities ( didn't have time to use ). Free wifi excellent for looking for things going on around the area. We didn't eat in the evenings here,... More

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SChainey_Cardiff, General Manager at Village Urban Resort Cardiff, responded to this review

Dear Fleeterme, Thank you so much for taking the time to write a review regarding your recent stay. Your comments are truly appreciated and will of course be shared with the team here at Cardiff. We look forward to welcoming you back to our Hotel in the near future. More

Woking, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed at Village Urban Hotel for 2 nights (Saturday and Sunday) whilst visiting family in Whitchurch. Reception friendly and informative (as were all the staff). Room clean large and well decorated. Breakfast was the only meal we had and on both days it was adequate. Quick service from staff and self help grill.(If you stay over Saturday night be prepared... More

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SChainey_Cardiff, General Manager at Village Urban Resort Cardiff, responded to this review

Dear brtgu24 Thank you for your review and providing the time to comment on your recent stay. I am very happy that you enjoyed your stay and all the staff looked after you. Your comments are greatly appreciated and will of course be shared with the team here in Cardiff. Once again thank you for taking the time to provide... More

Kloten
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Staff friendly. Room: missing numbers on the phone. Access: as the "Cardiffbus" App is just not showing all possibilities, a little information how to get to/from the Hotel would be helpful at the Desk. Info about Cardiff for tourists is missing.

Was this review helpful? Yes 1
SChainey_Cardiff, General Manager at Village Urban Resort Cardiff, responded to this review

Dear Dsudan Thank you for your recent review, we pride ourselves on our friendly helpful staff and your comments will be passed to our team, Thank you also for bringing to my attention the problem with the phone in your bedroom, I have raised these points with my Housekeeping Manager. Unfortunately, we do not have a tourist information board located... More

Cardiff
1 review
2 of 5 stars Reviewed 3 weeks ago via mobile

Booked a surprise for my daughters 8 th birthday. A tribute singer olly murs run by the hotel. Singer was a class act this was spoilt by a group of unsupervised children. Staff weren't interested.Unhelpful and not interested. Duty manger not interested. Made a complaint and was told I would contacted before 11am. No one phoned and said I was... More

Was this review helpful? Yes
SChainey_Cardiff, General Manager at Village Urban Resort Cardiff, responded to this review

Dear Steve 1579 Thank you for your comments regarding the recent event you and your family attended. I understand that we are dealing with you directly regarding this. Thank you for taking the time to provide your feedback, customer service is very important to us and we value your comments. More

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Additional Information about Village Urban Resort Cardiff

Address: 29 Pendwyallt Road | Coryton, Cardiff CF14 7EF, Wales (Formerly De Vere Village Cardiff)
Location: United Kingdom > Wales > Southern Wales > Cardiff
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Village Urban Resort Cardiff 3.5*
Reservation Options:
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Also Known As:
Village Cardiff Hotel Cardiff
Village Hotel Cardiff
Village Urban Resort Cardiff Wales

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style
#6 Spa Hotel in Cardiff
Hotel Class
Official Description (provided by the hotel)
Village Urban Resort Cardiff is just off the M4 - Junction 32 and is conveniently located 4 miles from the hustle and bustle of the City Centre and the Cardiff Bay area. Cardiff Train Station and Cardiff Airport or just 4 miles away. Nearby attractions include Caerphilly Castle, St Davids Dewi Sant and the Red Dragon Centre. Village Urban Resort Cardiff has 118 comfortable bedrooms, a choice of stylish dining or a traditional pub, Starbucks Coffee Shop, an Urban Spa, state-of-the-art Health and Fitness Club, Swimming Pool, Meeting and Conference Centre, Live Party Nights, Wedding Licence, free parking and free wi-fi throughout the hotel. ... more   less 
Number of rooms
118

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