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Village Urban Resort Cardiff

29 Pendwyallt Road | Coryton, Cardiff CF14 7EF, Wales (Formerly De Vere Village Cardiff)
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Village Urban Resort Cardiff
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Village Urban Resort Cardiff
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552 reviews from our community

Traveler rating
    90
    170
    158
    75
    59
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (124)
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  • French first
  • Italian first
  • Portuguese first
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English first
  • All months
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  • Mar-May only
    (177)
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    (141)
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    (114)
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Swansea, United Kingdom
Top Contributor
67 reviews 67 reviews
21 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed yesterday NEW

Stayed for one night ahead of a competition in which my children were participating. Had booked a family room but arrived to find that the room was a double, with a sofa bed which had not been made up for the children. Used the leisure centre, which due to the children swim times, we only had an hour and a... More 

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1 review
1 of 5 stars Reviewed 3 days ago NEW

Me and my partner book the village hotel of the back of recommendation for our anniversary but to tell u the truth I could have done better. The room provide was the upper deck with a double bed which I paid a bit more for as it was a special weekend and then to find out the mattress was in... More 

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Travelers are raving about these Cardiff hotels

Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My wife and I visted here for an overnight stay which was a birthday present to me from her. With 3 young kids at home it was nice to get away for a short break. The room, food and spa facilities were great and a bargain for under £100 for the two of us. It was our second break here... More 

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Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

My partner and I stayed at the urban village resort over the new years to enjoy the festivities over the new year. We have stayed at quite a few urban village resorts and this one was mediocre in comparison. Our room was very tired and dated. The bathroom was shabby. Considering the comparison to other village urban resorts I was... More 

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Gloucester, United Kingdom
Top Contributor
53 reviews 53 reviews
37 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This was a 2 night stopover, I am not a fan of large chain hotels, and this was much larger than I am used to, the service whilst being polite and courteous is not as personal as that found in smaller hotels, the personal touch counts. The room was large and spacious, with a large comfortable bed, and with all... More 

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SChainey_Cardiff, Manager at Village Urban Resort Cardiff, responded to this review

Dear Chris B Thank you for taking the time to provide your feedback on our Tripadvisor Page. I am v.happy to hear that you did enjoy your stay and i will work on the personal touches as I believe this still can be done in larger hotels also. Thank you once again for your feedback and we hope to welcome... More 

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Putting this post up on behalf of my family. Had the most appalling time at the village hotel today. My family booked a table for 25 for my great grandfathers 91st birthday, we requested the table be on the main food court as my uncle uses a mobility scooter but instead we were placed at a table accessible only by... More 

Was this review helpful? Yes 3
SChainey_Cardiff, Manager at Village Urban Resort Cardiff, responded to this review

Dear Guest I would like to offer my sincere apologies for the issues you experienced. I have spoken to the Restaurant Management team to ensure that we are communicating all guests requirements and I really do apologise that we did not meet your requirements on this occasion. I am currently communicating with the organiser of your party directly to personally... More 

2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Stayed for one night on the just the two of us deal. Excellent hotel and good value. Lots of children in the pool having swimming lessons so couldn't use the pool but the jacuzzi, steam room and Sauna where great. Went to the spa after for back neck and shoulder massage which was really good and the free herbal tea... More 

Was this review helpful? Yes
SChainey_Cardiff, Manager at Village Urban Resort Cardiff, responded to this review

Dear Guest Thank you for taking the time to provide your feedback regarding your stay with us. I am v.happy to see that you had a fantastic stay and I will make sure that all our staff especially Darren are aware of your kind comments. We look forward to welcoming you back to the hotel in the near future. V.Kind... More 

Cardiff, Wales, United Kingdom
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

Stayed for the business in January. Not impressed at all. Dirty toilet with hairs on the basins. Small room, wide hard bed took all the room space - it was not a double bed, it was 2 singles, never had so uncomfortable sleep. Well, champagne and strawberries from the business partner supposed to be nice. No. The strawberries were rotten.... More 

Was this review helpful? Yes 1
SChainey_Cardiff, Manager at Village Urban Resort Cardiff, responded to this review

Dear Guest Please accept our sincere apologies for the disappointing stay you had back in January. I will take on board all your feedback to ensure our customer service, products and facilities are at the highest standards. Again I really do apologise for the issues you experienced and If I can help with anything further please feel free to contact... More 

Wales
Contributor
18 reviews 18 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Over the recent weeks and months the pool has been taken over by children's swimming lessons. The noise level is ridiculous. The pool has 2 lanes roped off with swimming lessons filling one or both lanes, leaving a small cram-packed area for other users. The women's changing room is full of noisy children, including loads of little boys. Even though... More 

Was this review helpful? Yes 1
SChainey_Cardiff, Manager at Village Urban Resort Cardiff, responded to this review

Dear Sir/Madam Thank you taking the time to provide your feedback. I am very sorry to hear that you are unhappy with the swimming lessons in the pool, we will monitor this and look at the level of lessons and particpants to reduce the inconvenience any other users. I will also have a check with regards to the music in... More 

Cardiff, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I was looking for a last minute hotel to escape to do some work. Found this one online and found the amazing deal on the website for one night at £35 or upgrade to 'upperdeck' for an extra £10. So glad I did this! After dropping my stuff on in my stunning room I went down to the pool (was... More 

Was this review helpful? Yes 1
SChainey_Cardiff, Manager at Village Urban Resort Cardiff, responded to this review

Dear CescaBeth Thank you provideing your feedback regarding your stay with us. I am v.pleased to see that in general you really enjoyed your stay. I will make sure we follow up on the points you raised to ensure all our teams are doing the best to provide the best customer service as possible. We look forward to welcoming you... More 

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