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BEST WESTERN Heronston Hotel & Spa

3.0 of 5 Ewenny Road, Bridgend CF35 5AW, Wales
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BEST WESTERN Heronston Hotel & Spa
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BEST WESTERN Heronston Hotel & Spa
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289 reviews from our community

Traveler rating
    83
    102
    57
    25
    22
See reviews for
67
91
9
68
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
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Lincolnshire, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Stayed 2 nights here for attending a family funeral. Found the room and facilities very modern and clean . Had a meal in the restaurant that was well presented and an enjoyable experience. The breakfast each morning was superb with plenty of choice. However a surly waitress kept hovering and we had the feeling that a relaxing breakfast at our... More 

Was this review helpful? Yes 1
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for your review, I am happy to read you thought the room and your meals were to a very good standard, but disappointed that the service standards did not live up to your expectations. I will speak to the members of the team involed and apologise for any inconvienance caused to you. I hope you will... More 

Bridgend, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago

lack of service in resturaunt, guttering broken outside window of room making the rain fall in a torrent onto paving all night long. place is dated and tired . the location is ideal but the only thing gaurenteed for breakfast was a blank stare and being ingnored. was shown to my seat and then nothing, sat there for a good... More 

Review collected in partnership with Best Western GB

Was this review helpful? Yes
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear guest, Thank you for your review, firstly may I apologise for your disturbed nights sleep. we will of course ensure the guttering is rectified immediately. In terms of the service at breakfast I will speak to the team members involved to ensure this does not happen in future. Our standard bedrooms are currently undergoing a refurbishment project to bring... More 

Bridgend, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Decided to try the spa evening with afternoon tea and must say all 3 of us were very impressed with all aspects of our visit!! Staff were all very attentive and friendly throughout and the spa was very relaxing. We all enjoyed the treatment that we had selected and to top it off afternoon tea was totally amazing!! All this... More 

Was this review helpful? Yes
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear guest, Thank you for your kind review, I am very happy to read you enjoyed your spa day and would return in future. We look forward to welcoming you back. Kind regards General Manager More 

Pontypridd, United Kingdom
Senior Contributor
44 reviews 44 reviews
20 hotel reviews
103 helpful votes 103 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Starting on the positives, the staff here were very accommodating, our room was fresh and of good proportions with new fixtures and fittings and a great colour scheme throughout. This is advertised as a spa hotel - this we took to mean somewhere you could relax and unwind - which certainly isnt the modus operandi here! We both had treatments... More 

Was this review helpful? Yes 2
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear guest, Thank you for writing a review, I am sorry you were dispointed with your pool side experienance. I fully understand that if you are staying for a spa break you come to relax and enjoy your stay. It was very unforunate that we had a particurlly high number of child staying on the weekend in question, and that... More 

Cardiff
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had a 2 day break here on a Living Social deal hence a very good price. First of all, the reception (Alex) were very helpful with our booking when I informed them my husband had a mobility problem and gave us a fantastic room - No. 74. I had a spa treatment which was good and the spa area looked... More 

Was this review helpful? Yes
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for your kind review. I am very pleased to read you had an enjoyable stay and would return tot he hotel in future. We look forward to welcoming you back in the future. Kind regards general Manager More 

Bristol, United Kingdom
Top Contributor
100 reviews 100 reviews
26 hotel reviews
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Hi, Stayed at this hotel for 3 nights for work. Lovely place to stay, friendly staff. The room was very well laid out with a fresh look, and there's everything you need in a room. The bed was fantastic and very large. This is a good place to stay.

Was this review helpful? Yes
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear guest, Thank you for your kind review, I am happy to read you enjoyed your stay and think we are 'perfect for all occassions' We look forward to welcoming you back in the future. Kind regards General Manager More 

Kuala Lumpur, Malaysia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Heronston is in a nice location surrounded by trees and within walking distance of the town of Bridgend. Breakfasts are the normal fare of cereal, coffee, toast etc but one can ask for a fry which is whipped up quickly.The hotel could do with a facelift as the rooms though comfortable are a little outdated. The only issue we had... More 

Was this review helpful? Yes
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear guest, Thank you for your review, I am happy to read you enjoyed your stay. We are happy to help with any request, this includes carrying cases to bedrooms etc. I am sorry you did not sample the food at the hotel as we have very good feedback concerning the meals served in our bar & restaurant. In terms... More 

Basingstoke, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

It may not look much on the outside, but the rooms are so spacious, separate office bit to work, bathroom is huge compared to some hotels, the pool is absolutely fantastic. And the food is wonderful. Staff very helpful and friendly. Only thing left to try is the gym tomorrow morning but I am already thinking about coming back when... More 

Was this review helpful? Yes
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear guest, Thank you for your kind review, I am very pleased to read you enjoyed your stay and thinking about coming back for a leisure break. We look forward to welcoming you back in the future. Kind regards General Manager More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Highly recommend. Friendly staff, amazing food both in the bar and the Crane restaurant. We had a superior room which was enormous and newly refurbished. The spa area was gorgeous and the mood lit pool so relaxing. We had massages and a facial which were both superb. First class stay.

Was this review helpful? Yes
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear guest, Thank you for your kind review, I am happy to read you enjoyed your spa break from start to finish. We look forward to your return visit in the future. Kind regards General Manager More 

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Additional Information about BEST WESTERN Heronston Hotel & Spa

Address: Ewenny Road, Bridgend CF35 5AW, Wales
Phone Number:
Location: United Kingdom > Wales > Southern Wales > Vale of Glamorgan > Bridgend
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Heronston Hotel & Spa 3*
Number of rooms: 75
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Also Known As:
Best Western Cardiff
Bridgend Best Western
Best Western Bridgend
BEST WESTERN Heronston Hotel & Spa Bridgend, Wales

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