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All 8 Bridgend hotels

BEST WESTERN Heronston Hotel & Spa

3.0 of 5 Hotel   |   Ewenny Road, Bridgend CF35 5AW, Wales
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64%
Ranked #5 of 8 hotels in Bridgend
A recent review
5 of 5 stars reviewed yesterday
Margaret H Southampton, United Kingdom
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218 people have reviewed this hotel

Traveler rating
    55
    79
    49
    20
    15
See reviews for
51
69
9
52
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Southampton, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW

First of all had trouble booking in the Bridgend area as on all sites of the major hotel chains there was no phone number! Even for this Hotel I had to go through Directory Enquiries to book! I could not book on line as I am disabled and wanted to know if their facilities would accommodate me. They did not... More

Was this review helpful? Yes
Bridgend, United Kingdom
1 review
4 of 5 stars Reviewed yesterday NEW

We had a day at the spa, and firstly I have to say the staff were fabulous, we could not fault them. But we were told there were no slippers and a shortage of towels, things like this should not happen. We had a really lovely afternoon tea, the food was beautifully presented. Thank you to all the staff for... More

Was this review helpful? Yes
somerset
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

stayed at this hotel for 2 nights 18th and 19th of july on a living social deal.on booking there were no standard rooms available so i had to upgrade and i must say the rooms were of a very high standard.the room did get very hot so i asked for a fan and 1 was delivered within 5 minutes.all the... More

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Penarth, Wales, United Kingdom
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We booked into the Heronston with friends of ours for an overnight spa break and were pleasantly surprised at the quality of the hotel. The pool, steam room and sauna were all to a high quality and the treatments from the spa were fantastic. The room was slightly dated but comfortable and clean. Our stay coincided with 2 weddings at... More

Was this review helpful? Yes 2
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Thank you for your kind review, I am happy to hear you had a great time at the hotel and enjoyed your meal. I will forward your compliments on to our chef and we look forward to welcoming you back in the future. More

Llandudno, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed for a family weekend, 30 people, including 3children. What a fantastic stay, rooms, food and staff wonderful. We all felt it value, even the bar drinks were reasonable. Thank you to all the staff for a great weekend, well be back.

Was this review helpful? Yes 2
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Thank you for your kind review, I am glad you enjoyed your stay and we very much look forward to welcoming you and your family back in the future. More

Bridgend
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Having eaten Sunday lunch here quite a few times now with family - it seems that service has fallen again, hence the 3 star review this time around. There only seemed to be 2 waiters in the Crane Restaurant and service was oh so very, very slow. We were seated quickly and told that our drinks orders would be taken... More

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Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Thank you for your review, I am happy to hear you thought your meal was good. I will investigate your points concerning the service you recieved and would hope these issues would not re-occur in future. More

Barry, United Kingdom
Top Contributor
66 reviews 66 reviews
16 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 3 weeks ago

As we saw a cheap deal for this hotel, we decided to try it again...What a difference, the building site had been transformed into a lovely bar & seating area, a huge improvement & very well done. We attempted to ask for an upgrade again & were pleasantly surprised, firstly because it seemed no problem to the staff to arrange... More

Was this review helpful? Yes
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Thank you for your review, I am glad you enjoyed your stay and like the improvements we have made to the hotel. We look forward to welcoming you back in the future. More

worcester, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

Best hotel ever!!!!!! The hairdryer wasn't working in my room so we were upgraded to the honeymoon suite. The service, food and especially the staff were exceptional. Fantastic place to stay for a family.

Review collected in partnership with Best Western GB

Was this review helpful? Yes
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Thank you for your review, I am happy to hear you had such an enjoyable stay and look forward to welcoming you back. More

Caernarfon, United Kingdom
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed for a three night conference.First impression, staff at reception very friendly,and a nice atmosphere,in the hotel. However when we got to our room it was VERY VERY HOT. I felt quite panicky about the evening ahead. We were given a fan but it was noisy and useless. My husband then went to have a word at reception, and we... More

Was this review helpful? Yes
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Thank you for your review and your kind comments concerning the staff at the hotel. I am happy to read you liked our superior bedrooms. I am sorry your orginal bedroom was to warm for you, as you know the weather was partically hot during your stay and this would have accounted for the raised temperatures. I hope you will... More

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Additional Information about BEST WESTERN Heronston Hotel & Spa

Address: Ewenny Road, Bridgend CF35 5AW, Wales
Phone Number:
Location: United Kingdom > Wales > Southern Wales > Vale of Glamorgan > Bridgend
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Heronston Hotel & Spa 3*
Reservation Options:
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Also Known As:
Best Western Cardiff
Bridgend Best Western
Best Western Bridgend
BEST WESTERN Heronston Hotel & Spa Bridgend, Wales

97 photos of this hotel

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Amenities

Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
BEST WESTERN Heronston Hotel & Spa is the ideal location for both business and pleasure. The hotel is located in a semi rural area, but only half a mile from Bridgend town centre and minutes from Junction 35 of the M4. We are within easy reach of the dramatic Heritage Coastline and equidistant from our vibrant capital city of Cardiff & the cosmopolitan city of Swansea. The hotel boasts 75 well appointed non smoking bedrooms including Standard and Superior rooms and Suites. Ewennys Bar & Grill is the perfect place for pre dinner drinks or to order a light snack or bar meal. Our Crane Restaurant offers a Seasonal Menu and all food served is sourced locally and prepared and cooked freshly. We are able to offer a range of conference facilities from a small meeting for 2 up to a conference for 200 with all audio and visual requirements catered for. We have several banqueting suites which can cater for 8 up to 240 guests and our coordinators would be delighted to help assist you in organising your event. Our Herons Leisure Club offers an indoor heated pool, sauna, steam room, spa pool and fully equipped gym. The pool area has been fitted with mood lighting, the ideal area to relax after a busy day. Our new Hotel Spa offers a range of male and female spa and beauty treatments at very competitive prices. Here at the BEST WESTERN Heronston Hotel & Spa, we are always mindful that 'our aim is to welcome you back'. ... more   less 
Number of rooms
75

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