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BEST WESTERN Heronston Hotel & Spa

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Ewenny Road, Bridgend CF35 5AW, Wales
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BEST WESTERN Heronston Hotel & Spa
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BEST WESTERN Heronston Hotel & Spa
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319 reviews from our community

Traveler rating
    90
    116
    63
    26
    24
See reviews for
71
104
9
77
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Any
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Oxford, United Kingdom
Top Contributor
54 reviews 54 reviews
17 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed here recently for three nights, loved the superior room and bathroom, the room was in the right area for a quiet night. For dinner we were on the Table d'hote menu which we found was getting inconsistent from what was served as Day one ie. the portions and what was on the plate. We were informed that this... More 

Was this review helpful? Yes
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for your review, I am pleased you enjoyed your stay and liked the bedroom and facilities in the hotel. I will discuss your comments concerning the food portions with your head chef. We look forward to welcoming you back in the near future. Kind regards General Manager More 

South Wales
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed there yesterday for one night. Our deal was 1 night in a Superior Double Bedroom (Number 60), a 3 course meal, bed and breakfast for £140. Room 60 was very spacious, spotlessly clean, with a king size bed and a lovely modern looking bathroom. There was bottled water and coffee making facilities. The check in was very easy... More 

Was this review helpful? Yes
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a review, I am pleased to read you had an enjoyable time at the hotel and were able to use many of the hotels facilities. We look forwars to welcoming you back in the future when I hope we can continue to improve and therefore make you even more' pleasantly... More 

sheffield, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

had a great stay,was able to take dog with us ,which was ,a comfort when traveling, and if im in that location again i would definetly stay there again. location is good and the area is very quiet, whichmade for a good nights sleep after traveling

Review collected in partnership with Best Western GB

Was this review helpful? Yes
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for your kind review, I am happy to read that you enjoyed your stay and were pleased that we provided dog friendly bedrooms. We look forward to welcoming you back in the future. Kind regards General Manager More 

Reading, United Kingdom
Top Contributor
73 reviews 73 reviews
18 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here on business and I liked the hotel and the service provided was very good. The room was very nice and clean, the restaurant food very nice and the service was not only very efficient but very friendy

Was this review helpful? Yes 1
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for your kind review, I am happy to read you enjoyed your stay and thought the staff both efficent and friendly. We look forward to welcoming you back in the future. Kind regards General Manager More 

Bath
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

What was most surprising about this hotel was that although they obviously cater for functions - there were at least 3 happening on the Saturday night - the staff were always attentive and understanding in terms of the fact that we were there for a quiet weekend break (3 family couples) - that included providing us with a 'special' table... More 

Was this review helpful? Yes 1
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thnak you for your kind review, I am happy to read your comments and pleased the staff were friendly even when the hotel being busy. We look forward to welcoming you back in the future. Kind regards General Manager More 

2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Beautiful hotel! We stayed in a suite near a conference room that was set back away from any of the other rooms with private patio! Absolutely stunning! The bathroom was huge with walk in shower and jacuzzi bath! My boyfriend arranged for the hotel staff to have flowers and a card in the room for me when we arrived and... More 

Was this review helpful? Yes 1
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a review, I am happy to read you enjoyed your stay and lthought the suite you stayed in was amazing. We have altered the way we do the indian head massages and purchased a specialised chair for this purpose so I would hope you would find this a great improvement.... More 

Bridgend, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 17, 2015

Had the misfortune of eating at this Hotel and Restaurant on Mothers Day,Sunday 15th. March 2015, with a party of 8.Nice venue. Surroundings and staff very pleasent.Badly let down by the quality of the food.Plenty of choice on the menu.But all the vegitables were served up luke warm.I would not recomend luke warm shredded white cabbage to anyone. Not overly... More 

Was this review helpful? Yes 2
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a review on the hotel. I am sorry to read you were disappointed with your Mothering Sunday Lunch and very surprised as both my deputy and myself worked on this lunch and recieved nothing but really good comments from the dinners that day. If we were aware of your issues... More 

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