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BEST WESTERN Heronston Hotel & Spa

3.0 of 5 Ewenny Road, Bridgend CF35 5AW, Wales
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BEST WESTERN Heronston Hotel & Spa
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BEST WESTERN Heronston Hotel & Spa
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259 reviews from our community

Traveler rating
    66
    97
    55
    24
    17
See reviews for
64
82
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60
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Any
English first
  • All months
    (259)
  • Mar-May only
    (59)
  • Jun-Aug only
    (96)
  • Sep-Nov only
    (73)
  • Dec-Feb only
    (31)
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Bridgend, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 of 5 stars Reviewed 4 days ago NEW

I stayed here with my partner a few months ago. The staff were very welcoming and helpful. A very wide range of food and wine. The room was brilliant, very spacious yet cosy. I will be staying there again!

Was this review helpful? Yes
Gloucester, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Overnight spa stay with daughter. Spa facilities excellent, clean,quiet and very relaxing. Hotel public areas very good, all food enjoyable. Staff friendly and helpful. Rooms dated and somewhat shabby, however you don't spend all your time in your room!

Was this review helpful? Yes
Fordingbridge, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel for one night over the weekend. It was very clean, the staff were friendly and helpful. Our room was lovely - quiet as requested and worth paying the extra for a superior room. Lovely sparkly bathroom - wonderful shower, huge bed and nicely spacious room. We didn't eat in the restaurant but drove into Cardiff... More

Was this review helpful? Yes
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for your kind review, I am happy to read you enjoyed your stay, especially the spa area and will definately be returning when you visit your family in Cardiff. We look forward to welcoming you back in the future. Kind regards General Manager More

London, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I have stayed at the Heronstone numerous times both for work and pleasure. It is a charming and cosy hotel with great food and an even better leisure complex e.g. fantastic pool area, sauna, hot tub, steam room, gym etc... You will struggle to find better value for money.

Was this review helpful? Yes
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for your kind reveiw, I am happy to read you have enjoyed your stay and that you believe we are great value for money. We look forward to your future visits. Kind regards General manager More

Cardiff, United Kingdom
Contributor
17 reviews 17 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Made use of a spa, dinner, treatment & overnight stay for two ( Living Social). Found double bedroom a good size, clean and also with good size ensuite bathroom/toilet. Evening meal was 3 course with fair choice of about 7 or 8 each of starter, main, dessert. Think I just chose wrong starter choice ( salmon mouse with crème fraiche`)... More

Was this review helpful? Yes
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for your review, I am happy to read that you enjoyed your stay, would return in future and thought it was great value for money. We look forwrd to your future stays. Kind regards General Manager More

Carmarthen, United Kingdom
Contributor
20 reviews 20 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here recently for 2 nights with my husband and 6 year old grandson. The good things - all the staff were lovely, very helpful and friendly and always had a smile. The spa was fantastic, couldn't drag my grandson away from the pool and the starry ceiling. We ate in the bar the second night and found the food... More

Was this review helpful? Yes
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for your very informative review, I am happy you enjoyed your bar meal, the spa facilities & thought the staff friendly and helpful. I am sorry to read you thought something was missing with your meal served in our resturant I will discuss this with our chefs. The door outside your room made some noise this... More

Chelmsford, England, United Kingdom
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I asked for my steak well-done, I explicitly said NO PINK IN THE MIDDLE, it was pink right through. Next morning for the full english I just asked for everything, then I also requested baked beans, which were not on the menu, when it arriven the baked beans had REPLACED my hash brown, but they never told me that when... More

Was this review helpful? Yes
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for your review, I am sorry to hear of your dispointment with your meals at the hotel. The points you have raised have been discussed with our head chef to ensure they do not happen again. I have also notified maintenance of your issue with the bathroom plumbing. I hope you will return again in the... More

Lincoln, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 17, 2014

Quick and easy to book in. Plenty of parking. Room was nice and big, one double and one single bed. Welcomed our small dog, problems with room and easy to go out for night time walkies. Breakfast was very good mixture of self and very friendly waitress service. Easy access to local amenities.

Was this review helpful? Yes
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for your kind review, I am happy to read you and your furry friend had a good stay and were happy with the facilities and service the hotel offers. We look forward to welcoming you back in the future. Kind regards General Manager More

Reading, England, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 15, 2014

The hotel was a great choice for a short weekend break ,lots to see out and about loads of castles beaches ete and good shopping. We had a family room which was large and everything you need for a short stay. The gym was small but quite so no problem using the machines,pool steam room and sauna were clean and... More

Was this review helpful? Yes
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for your review, I am happy to read you enjoyed your stay and found the hotel to be in a good location for all the local attractions. We look forward to welcoming you back in the future Kind regards Geberal Manager More

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 12, 2014 via mobile

My husband and I stayed for a night in a standard double room. The room was clean enough but very dated and very noisy. There is no soundproofing. You can hear noises from above and every word from passing guests in the corridor! Sleep was interrupted until around 3am. Breakfast was fine and the staff friendly. We will not be... More

Was this review helpful? Yes
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for your review. I am sorry you had a disturbed nights sleep and thought our standard room were dated, these rooms are part of the hotels commitment to improve and are therefore part of the planned refurbishment plan in place. I hope you will consider staying at the hotel for any future visits to the area... More

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Additional Information about BEST WESTERN Heronston Hotel & Spa

Address: Ewenny Road, Bridgend CF35 5AW, Wales
Phone Number:
Location: United Kingdom > Wales > Southern Wales > Vale of Glamorgan > Bridgend
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Heronston Hotel & Spa 3*
Number of rooms: 75
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Also Known As:
Best Western Cardiff
Bridgend Best Western
Best Western Bridgend
BEST WESTERN Heronston Hotel & Spa Bridgend, Wales

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