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BEST WESTERN Heronston Hotel & Spa

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Ewenny Road, Bridgend CF35 5AW, Wales
Best prices for: 1 room 1 guest
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BEST WESTERN Heronston Hotel & Spa
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BEST WESTERN Heronston Hotel & Spa
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330 reviews from our community

Traveler rating
    94
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    66
    27
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cardiff, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

just returned from a 2 night break to this hotel . There were 2 weddings on the go on our arrival which I guess was to be expected at this time. The layout of the hotel with 2 of the function rooms adjacent to the residents lounge/ bar /restaurant area had its inherent problems. The first night was a disco... More 

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Llandough, The Vale of Glamorgan
Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Living social deal for £99 for two in a double room. Excellent Visit. The room was clean and comfortable, the food was superb with three course dinner and so much to choose from for breakfast. The pool and facilities were great and the neck and shoulder massage was the best. We will be returning.

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Birmingham, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Our overnight spa break was a spoiled by a few issues. Whilst the rest of the room and hotel were clean, there were long blonde hairs all over the carpet in our bedroom which I spotted as soon as I walked in. The staff and food were lovely as were the massages which we had booked as our spa treatments.... More 

Was this review helpful? Yes 1
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for your review, I apologise for your distrupted stay and as stated in my email to you directly, the hotel and surrounding area were experiencing issues with our power supply. This caused numerous issued in the hotel which included the main board of our boiler being blown. We were not aware this had happened in advance,... More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Bought a spa overnight stay as part of a living social deal. Really enjoyed the offer and the facilities were really nice. The hotel looks a little drab from outside but inside was lovely and very clean. Stayed in a superior room which was modern and had doors out on to the courtyard. The spa facilities are lovely with everything... More 

Was this review helpful? Yes 5
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for your kind review, I am happy to read you enjoyed your stay. I willpass your comments on the Liz our receptionist. We look forward to welcoming you back in the future. Kind regards General Manager More 

Taunton, England, United Kingdom
Top Contributor
86 reviews 86 reviews
29 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Rooms are a bit basic but clean and comfortable. Free wifi makes all the difference when you are travelling on business. Bar food very good, restaurant a bit expensive for what you got but.. I think sometimes restaurants in hotels try to be a bit too chefy instead of doing simple things well.

Was this review helpful? Yes 1
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for your kind review, I am happy to read you enjoyed your stay, thought the rooms were clean and we were good value overall. I am pleased to inform you that the standard bedrooms are being refurbished this year and will be done to the same quality as the superior bedrooms, this should make a massive... More 

scunthorpe, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Location nice, fitness facilities good except that pool is not for swimming just play. Breakfast good and bar food OK. This hotel is little more than average motel standard and 3 star is flattering. Needs double glazing as noisy in room. Staff pleasant and but service slow. Wouldn't want to stay here again and disappointed as other Best Western we... More 

Review collected in partnership with Best Western GB

Was this review helpful? Yes 1
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a review on the hotel. I am please to announce our standard bedrooms are being refurbished to the same quality as our superior bedrooms, which will make a huge difference to our guests. We look forward to you returning to the hotel and seeing the new standards. Kind regards General... More 

Travelers are raving about these Bridgend hotels

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

What can I say what a fantastic stay :) very friendly and polite staff. The room was a great size and clean, was abit hot throughout the night but don't panic there are fans in the wardrobes (I didn't realise until the morning after lol) the pool area was outstanding. Thank you will definitely recommend this hotel I'm most certainly... More 

Was this review helpful? Yes 1
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear guest, thank you for your kind review, I am happy to read you enjoyed your stay and are definately looking to return to the hotel. We look forward to welcoming you bak in the near future. Kind regards General Manager More 

Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

3 of us went for a girly catch up and planned spending a lot of time in the Spa or bar! We had a great price on 2 rooms (a twin and a double) for Dinner, Bed & Breakfast. Although we had booked the two rooms together directly on the Best Western website, when we checked in they were no... More 

Was this review helpful? Yes 1
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for your review. I am happy to read you enjoyed your time at the hotel especially the spa and your meals. I am sorry to read you found the hotel bedrooms to hot and dated. I am pleased to inform you that the standard bedrooms are all being refurbished as part of our refurbishment programme and... More 

Rhondda, United Kingdom
2 reviews
3 of 5 stars Reviewed 3 weeks ago

Spend bank holiday here on a spa day with my partner. This is the second spa day I have been to at this hotel. Staff very friendly and helpful, the place was very clean and the food was amazing. Only downfall was just after having our treatments we wanted to relax and have a lay down around the pool and... More 

Was this review helpful? Yes
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for your kind review, I am happy to read yu enjoyed your spa day, especially the treatments and your lunch. I am sorry the children dispruted your relaxing time around the pool. We are currently building a relaxation room, which means there will always be somewhere other than pool side for you to relax, hopefully this... More 

Leek, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

We travelled here over the bank holiday weekend for an event with friends nearby. On arrival it was explained that due to there being a wedding here we had been upgraded for free. All I can say is wow! The superior queen rooms are fantastic! Excellent beds and a bathroom to wow. We also ate here on our second night... More 

Was this review helpful? Yes
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for your kind review. I am happy to read you had such a nice stay, enjoying your room and your meal in the restaurant. We look forward to welcoming you back in the future. Kind regards General Manager More 

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