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BEST WESTERN Heronston Hotel & Spa

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Ewenny Road, Bridgend CF35 5AW, Wales
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BEST WESTERN Heronston Hotel & Spa
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348 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Any
English first
  • All months
    (348)
  • Mar-May only
    (91)
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    (110)
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    (76)
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    (71)
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Rochdale
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed here recently to attend a wedding. The reception staff were very welcoming and accommodating. We are a family of two adults and two young children. We stayed in room 10 which is ideal, large room, not at all cramped for four people. It had a double bed and two full size singles, no z beds in there. I... More 

Was this review helpful? Yes
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for your kind review, I am glad you enjoyed your stay, the meals in our resturant, had a good time in the pool area and enjoyed the wedding you attended at the hotel. i will pass your kind comments onto the staff. In terms of the bedrooms all our standard bedrooms and bathrooms are currently undergoing... More 

Blandford Forum, United Kingdom
Level Contributor
52 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 1 week ago

Had a single nights accommodation here for business. Room was clean and adequate with Patio Doors out onto the grounds. Bed was comfy. Bar meal was a little slow in coming and then the pizza base was soggy - definitely not stone baked as the menu said! Can't comment on the other facilities as I didn't try them. Breakfast was... More 

Was this review helpful? Yes
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for your review, I am happy to read you thought the hotel was good to stay in for your business trip. We look forward to welcoming you back in the future Kind regards Geneeral Manager More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

we stayed here on 13th June, we were checked in by a friendly member of staff. Room was ready, we celebrated our friends wedding and the food was delicious, well presented and staff were lovely. We had a lovely time here, we stayed in room 4 and this was a lovely sized room. Thanks for making our stay a fun... More 

Was this review helpful? Yes
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for your review. I am pleased to read you enjoyed your stay and your friends wedding reception also. We look forward to welcoming you back in the future. Kind regards General Manager More 

Leeds, United Kingdom
Level Contributor
121 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
4 of 5 stars Reviewed 3 weeks ago

If you are looking for a reasonably priced good standard hotel in the area this will most likely fit the bill. Rooms and general area are of a good, if not modern standard. Food is not cordon bleu but generally adequate. Staff are generally very helpful There is also a pool and spa. There is a breakfast buffet.... but they... More 

Was this review helpful? Yes
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for your review, the information given is used as a tool to judge where additional training may be requuired and where previuos training has been given to judge is it has worked well. I am please that you enjoyed your stay and would look to rebook this hotel if visiting this area in the future. Kind... More 

Newport, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel last night using a living social voucher (overnight stay, dinner, breakfast and spa treatment). We arrived at the hotel and were checked in with no problems, bar and restaurant service were faultless and the food was nice. The room we stayed in (33) was above the spa and was very warm, we opened the windows... More 

Was this review helpful? Yes 1
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for you review, I am pleased you enjoyed your spa treatments, but must apologise for the issues with the hot water. We did have a problem with the boiler in this section of the hotel, that has been rectified. Thank you for your continued support and we look forward to welcoming you back to the hotel... More 

Arround
Level Contributor
3 reviews
3 of 5 stars Reviewed 3 weeks ago

Really well done by front of desk staff, FOH welcoming and friendly,but ... ...during our evening meal we have been seated next to the kitchen doors, ok nothing wrong with that, we have two noisy kids, so I would do the same if I would be in FOH shoes.But this fact let me hear a lot of shouting from the... More 

Was this review helpful? Yes
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for your review, we take all feed back seriuosly and look into methods and areas that require further training. I will speak with the kitchen team concerning your comments. Kind regards General Manager More 

Bournemouth
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We didn't get off to a good start with this hotel as when I phoned them directly, I was informed that small dogs go free but larger dogs are £10 each per night. This did not seem very fair, particularly as my sister and I are on the petite side but there was no reduction for us. We arrived at... More 

Was this review helpful? Yes
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for your review, I am happy to read following your sart you had an enjoyable stay. i would like to mention that we charge for all dogs no matter how small or large and will speak to the reservation team concerning this point. I will also raise the point concerning the office staff also. I hope... More 

Worcester, United Kingdom
Level Contributor
47 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Greeted by friendly staff and booked into good sized room on the ground floor as requested. Decoration needs attention in the room I stayed in. reception and lounge areas very good. Restaurant not used except for breakfast which was bearable first morning as several items missing from my plate but good full plate next morning and cooked as requested. Plenty... More 

Was this review helpful? Yes
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for your review, I am happy to read you would stay at the hotel again in the future. In terms of the standard bedrooms these are currently in the process of being refurbished. I hope to welcome you back in the future into one of our new bedrooms. Kind regards General manager More 

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