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BEST WESTERN Heronston Hotel & Spa

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Ewenny Road, Bridgend CF35 5AW, Wales
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1 room 1 guest
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BEST WESTERN Heronston Hotel & Spa
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392 Reviews from our TripAdvisor Community

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Traveler rating
    109
    142
    84
    32
    25
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91
126
10
96
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
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  • Dutch first
  • English first
  • French first
  • Italian first
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English first
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    (392)
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London, England, United Kingdom
3 of 5 stars Reviewed yesterday NEW

I have had such good experiences in Best Western Hotels except for this one. The staff on arrival was very rude, the room not ready. We had to wait up until an hour and after travelling from London I was not pleased. The receptionist was obnoxious, dis courteous and rude. We could not hire robes for the SPA nor have... More 

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London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed here for 1 night. The rooms are about average as whilst they are clean, the decor is quite dated and in need of desperate attention. There is no air conditioning which we found surprising and the toilet did not flush properly. On the plus side the breakfast is good with sufficient choice and there is free onsite parking... More 

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wales
Level Contributor
33 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Waited an hour for our room " No offer of tea or coffee while we waited,staff in reception blaming cleaners, cleaners blaming guests for late departures etc Not A GUESTS PROBLEM WE DON'T NEED THIS........ Attitude when asked if i required a paper and i said yes,ar a joke was made "If we have them delivered, we haven't had any... More 

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Bognor Regis, United Kingdom
1 review
5 of 5 stars Reviewed 5 days ago NEW

This was our second time staying at the Heronston. It met all our expectations. The staff especially were helpful and friendly. Our room was upgraded and was very comfortable. We slept well. The only drawback was the noisy guttering which was full of vegetation and couldn't cope with the rain.

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southampton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

room was next to main hallway. walls were paper thin. you can hear everything! people talking as they walk along the hallway, when they open the door then a loud thud as the door closes. bar was incredibly expensive £15 for two drinks. they don't except cash at the bar so only found out how expensive it was when checking... More 

Review collected in partnership with Best Western GB

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Travelers are raving about these Bridgend hotels

Batley, United Kingdom
Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I stayed here last night the room was superb king size bed beautiful bathroom with a massive shower head leather furniture really home from home I didn't eat in the hotel apart from my breakfast the items where very hot but only served on a cold plate very very poor I'm not used to that at home one of my... More 

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London, United Kingdom
Level Contributor
57 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Can’t fault the friendliness of the delightful staff. The bedroom in the new block was large and very comfortable, and the bathroom was clean with plenty of towels, soap and shampoo. The only improvement? It would have been good to have the option of non-synthetic feather pillows. Breakfast was not good, though. It was all rather penny-pinching: catering pack button... More 

Was this review helpful? Yes 1
Devizes, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here after purchasing our stay package via Living Social and wow, we enjoyed every moment of our stay. Beautiful room and décor, wonderful massage and spa facilities, gorgeous meals, didn't want to come home

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Bridgend, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

Hey it's a nice clean well run hotel, not the cheapest but you get what you pay for. overall good value for money. Plenty of hotel facilities and nearby places to eat, shop and visit. The beds are comfortable and cleanliness is guaranteed. the pool is quite good and the gym is well the gym is the gym. Room facilities... More 

Review collected in partnership with Best Western GB

Was this review helpful? Yes
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 1 week ago

What an excellent place to stay! Fantastic service from every member of staff . They all work long hours, and are very friendly and professional . The food was outstanding! As it was our anniversary we treated ourself to the a la cart menu on both nights! We had steak and lamb! The chef should be really pleased with himself... More 

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