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BEST WESTERN Heronston Hotel & Spa

Ewenny Road, Bridgend CF35 5AW, Wales
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BEST WESTERN Heronston Hotel & Spa
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BEST WESTERN Heronston Hotel & Spa
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363 Reviews from our TripAdvisor Community

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Traveler rating
    104
    129
    76
    30
    24
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81
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10
88
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Any
English first
  • All months
    (363)
  • Mar-May only
    (91)
  • Jun-Aug only
    (125)
  • Sep-Nov only
    (76)
  • Dec-Feb only
    (71)
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Bristol
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed today NEW

Visited this hotel with a friend for a girly night away. Got the deal on a website and overall I was impressed with the value for what we got. Leisure facilities were lovely, really nice to have just small LED lights rather than a brightly lit pool and Jacuzzi area. Meal in the restaurant was ok and included in our... More 

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sheffield, England
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed here for one night on business, the hotel is very clean with helpful staff, after work we used the spa facilities which was great to relax and chill in the pool,sauna,steam room and jacuzzi ,all very enjoyable ,we pre booked a 3 course meal in the crane restaurant it was superb value for money and was cooked to... More 

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Nottingham, United Kingdom
Level Contributor
49 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

This is a lovely hotel very clean and in a really good location. I had a nice spacious room with doors opening out onto an enclosed garden. The service is atrocious I had to go and find some bar staff twice, there's a phone on the bar but no one answers it. Apparently the bar staff are too busy doing... More 

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Combe Martin, United Kingdom
Level Contributor
3 reviews
4 of 5 stars Reviewed 3 days ago NEW

Long weekend on Tesco Clubland points. Room was ok with comfy beds and quiet! Breakfast was very good. Free parking Spa was great! Overall although it appears a tad grotty, it is a good place to stay. Recommended. Enjoyable stay.

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Conwy, United Kingdom
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Tatty, smelly, old. Driving in, you don't quite notice the posters displaying the hotel spa haven't been wiped down in years, the paintwork not having been cleaned or touched up. As you walk to the room, the windows are open due to the smell of damp in the hallways above the spa. The rooms with interconnecting doors give the impression... More 

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Traiskirchen, Niederosterreich, Austria
Level Contributor
73 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

You can get points for stay in that Best Western hotel, which is good. Staff is very friendly, rooms are clean. I had a room upstairs and the floor was very squeaky and noisy. Windows were looking out at the parking lot. Breakfast (for my liking) very poor: basic menu items (omelette is not on the menu at all), basic... More 

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London
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Just stayed at this hotel for the third time. Staff are always polite and helpful and I am always made to feel welcome. Breakfast was great and I can honestly say that the bed we slept in was the best i've ever stayed in. Best nights sleep ever. Having worked in the hotel industry for many years I have slept... More 

Review collected in partnership with Best Western GB

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Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for your kind review, I am happy to read you enjoyed your stay and found our beds confortable. We look forward to welcoming you back in the future. Kind regards General Manager More 

Brynmawr, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

This was one of the best Spa nights we have been on. I can't say anything negative, the hotel, staff went above and beyond,the food was outstanding and the service was fantastic, our room was lovely and very comfortable and the Spa is one of the best we have been too, very clean and relaxing Highly recommended. We had a... More 

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Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest Thank you for taking the time to write a review, I am so pleased you enjoyed your stay and that you thought it was the best spa overnight break you had been on. We look forward to welcoming you back in the future. Kind regards General Manager More 

M275us
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We were looking forward to another stay unfortunately not the case this time ! The room 62 was adequate, no grab rail by the bath ? Once you saw past the garbage bins the view was nice, lawns and trees. 2 weddings were going on, so quite noisy ! Breakfast experience was disapointing, the lady at the door insisted we... More 

Was this review helpful? Yes 1
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for your review, I am sorry you do not feel the breakfast service was to the standard you have received in previous years. Your group organiser spoke with the hotel prior to leaving and was very pleased with everything and ready to rebook for 2016. I am sorry you will not be returning for the 9th... More 

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