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All 8 Bridgend hotels

BEST WESTERN Heronston Hotel

3.0 of 5 Hotel   |   Ewenny Road, Bridgend CF35 5AW, Wales
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62%
Ranked #5 of 8 hotels in Bridgend
A recent review
5 of 5 stars reviewed 1 week ago
llpage wales
  • Reviews (185)
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185 people have reviewed this hotel

Traveler rating
    43
    67
    42
    19
    14
See reviews for
45
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47
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
wales
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

Driving past this hotel I noticed it now offers spa days, being fairly local and having had a tough week I decided to give it a go, and how pleased I am that I did. The welcome at reception was great, the lady explained the plan for the day. We then went to the bar area for lunch which was... More

Was this review helpful? Yes
Heronston01, General Manager at BEST WESTERN Heronston Hotel, responded to this review

Thank you for your review. I am happy to hear you enjoyed your spa day and inparticular our pool area, your lunch and the treatments you recieved. All feedback we receieve is appreciated and we look forward to welcoming you back in the near future. More

Cardiff, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I booked a spa day for me and 5 members of my family as a mothers day treat. When we arrived we were greeted and soon taken to the pool, the pool itself was lovely, however there were only 2 loungers around the pool, not ideal and what you expect from a 'spa'. The therapist came to collect 2 people... More

Was this review helpful? Yes
Heronston01, General Manager at BEST WESTERN Heronston Hotel, responded to this review

Thank you for your review concerning your day spa package, I am sorry to hear you did not fully enjoy your day. The feed back you have provided will be used to ensure we constantly improve our service in future. I look forward to welcoming you back in the future for a really relaxing day. More

Perth, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

was down from friday to sunday for the scot v wales game , really enjoyed it , apartfrom the score of course ! , there where 3 of us , we all enjoyed our stay , nice clean rooms and the breakfast was excellent ,also staff where very helpfull .thanks , Jock mcbride .

Was this review helpful? Yes 1
Heronston01, General Manager at BEST WESTERN Heronston Hotel, responded to this review

Thank you for your review, I am happy to hear you enjoyed your stay, the staff were friendly and you had a good breakfast. We look forward to welcoming you back in future years for the Rugby Six Nation match weekends. More

Bridgend, United Kingdom
1 review
5 of 5 stars Reviewed 4 weeks ago

I booked 50 rooms for guests to stay following my daughters wedding reception .The organisation through out was excellent.; nothing was too much trouble -we were constantly updated. The rooms were first rate ,staff brilliant (even at 0530 in the morning -still able to do beef sandwiches ) THANKS TO ALL THE STAFF.

Was this review helpful? Yes
Heronston01, General Manager at BEST WESTERN Heronston Hotel, responded to this review

Thank you for your review, I am happy to hear everything went well with your booking and the team at the Heronston lived up to your expectations. We look forward to welcoming you back in the future. More

London
Senior Contributor
46 reviews 46 reviews
22 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here for a night on a business trip. Free use of the excellent gym and pool was great, wifi decent and free. Bar menu ok and reasonably priced. Shower was dire scalding and hairdryer cold air only. Staff handled complaint well on check out reducing bill. A decent place for a short stay and good value.

Was this review helpful? Yes
Heronston01, General Manager at BEST WESTERN Heronston Hotel, responded to this review

Thank you for your review, I am happy to see you recommending the hotel and our staff. I will invesitage further your comments concerning the shower and hair dryer and would like to thank you for your feed back. We look forward to welcoming you to the hotel in the future. More

Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I attended a function in this hotel recently. Although it was very busy, the food was excellent as was the service and also excellent value for money. I would recommend anyone organising a function to consider the Heronstone.

Was this review helpful? Yes
Heronston01, General Manager at BEST WESTERN Heronston Hotel, responded to this review

Thank you for your kind review, I am happy to hear you enjoyed your function and look forward to welcoming you back in the future. More

Bridgend, United Kingdom
1 review
5 of 5 stars Reviewed March 9, 2014 via mobile

I bought a spa package for my friend and I then read some of the reviews and didn't know if I had done the wright thing but thought we'd have to go and see for ourselves.when we arrived to reception we were greated by a very polite receptionist and was asked to take a seat until someone would come and... More

Was this review helpful? Yes
Heronston01, General Manager at BEST WESTERN Heronston Hotel, responded to this review

Thank you for your kind review, I am really happy to hear you enjoyed our new facilities and had such a good spa day. We look forward to your next visit. More

port talbot
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 6, 2014 via mobile

Well I have visited this hotel back in June 2013 for a friends wedding and loved it then. Decided to return for a nights stay and so glad that I did! Staff on front desk when I arrived were friendly and welcomed me. Room service was fantastic, polite and friendly staff when phoned through and the same when room service... More

Was this review helpful? Yes 1
Heronston01, General Manager at BEST WESTERN Heronston Hotel, responded to this review

Thank you for your review, I am very happy to hear you enjoyed your stay at the hotel and were happy with the service you received from all departments. We look forward to your future stays. More

London, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 28, 2014

I was brought a package for £35 for my birthday. This included, a meal, a treatment and use of the pool etc. On arrival staff were friendly and helpful. I was shown to a table and offered a drink. I was told straight away this was not included in the price. I ordered and the food was fine. When I... More

Was this review helpful? Yes
Heronston01, General Manager at BEST WESTERN Heronston Hotel, responded to this review

Thank you for your review, I am happy to hear you received a friendly welcome at the hotel, but disppointed that you did not fully enjoy the spa facilities and apologise for this. I hope you will use and enjoy the hotel and its facilities in the future. More

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Additional Information about BEST WESTERN Heronston Hotel

Also Known As:
Best Western Cardiff
Bridgend Best Western
Best Western Bridgend
BEST WESTERN Heronston Hotel Bridgend, Wales
Address: Ewenny Road, Bridgend CF35 5AW, Wales
Location: United Kingdom > Wales > Southern Wales > Vale of Glamorgan > Bridgend
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 8 hotels in Bridgend
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Heronston Hotel 3*
Official Description (provided by the hotel):
Best Western Heronston Hotel is the ideal location for both business and pleasure. The hotel is located in a semi rural area, but only half a mile from Bridgend town centre and minutes from Junction 35 of the M4. We are within easy reach of the dramatic Heritage Coastline and equidistant from our vibrant capital city of Cardiff & the cosmopolitan city of Swansea. The hotel boasts 75 well appointed non smoking bedrooms including suites, executive and standard rooms. The Heron Bar is the perfect place for pre dinner drinks, to order a light snack or bar meal. Our Crane Restaurant offers both an A la Carte and Table D’hôte menu, all food served is sourced locally and prepared and cooked freshly. We are able to offer a range of conference facilities from a small meeting for 2 up to a conference for 200 with all audio and visual requirements catered for. We have several banqueting suites which can cater for 8 up to 240 guests and our coordinators would be delighted to help assist you in organising your event. Our Leisure Club offers an indoor heated pool, sauna, steam room, spa pool and fully equipped gym. The pool area has been fitted with mood lighting, the ideal area to relax after a busy day. Here at the Best Western Heronston Hotel, we are always mindful that ‘our aim is to welcome you back’. ... more   less 
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Amenities

Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Best Western Heronston Hotel is the ideal location for both business and pleasure. The hotel is located in a semi rural area, but only half a mile from Bridgend town centre and minutes from Junction 35 of the M4. We are within easy reach of the dramatic Heritage Coastline and equidistant from our vibrant capital city of Cardiff & the cosmopolitan city of Swansea. The hotel boasts 75 well appointed non smoking bedrooms including suites, executive and standard rooms. The Heron Bar is the perfect place for pre dinner drinks, to order a light snack or bar meal. Our Crane Restaurant offers both an A la Carte and Table D’hôte menu, all food served is sourced locally and prepared and cooked freshly. We are able to offer a range of conference facilities from a small meeting for 2 up to a conference for 200 with all audio and visual requirements catered for. We have several banqueting suites which can cater for 8 up to 240 guests and our coordinators would be delighted to help assist you in organising your event. Our Leisure Club offers an indoor heated pool, sauna, steam room, spa pool and fully equipped gym. The pool area has been fitted with mood lighting, the ideal area to relax after a busy day. Here at the Best Western Heronston Hotel, we are always mindful that ‘our aim is to welcome you back’. ... more   less 
Number of rooms
75

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