We stayed in a "superior" room in the newer wing. For the price of this room I expected slightly better standards. The carpet was stained and there was a small tv from the 80s with bad reception but other than that it was fine. There's a large bar and restaurant area and breakfast quality and service was good. It's a... More

Twin room stayed in. Beds a bit hard but clean, Room in general including hidden areas were clean. Used bar for a meal. Food was tasty and reasonably priced. Cooked breakfast again tasty and served promptly. Only gripe were staff talking loudly outside window at 7 a.m. More

The website boasts recently refurbished rooms with digital tv in each. Untrue! My room had analogue tv, cracked basin, and water pressure so poor showering was nigh impossible. It was even difficult to adequately flush the toilet. Apart from that the room was OK and the breakfast good. The staff were friendly but more effort should be made to assist... More

Our daughter bought us a gift voucher for two nights at this hotel as a stress free break following mum's long illness and subsequent passing. Initial impressions of the exterior were very good. However the receptionist must have been having a bad day or a charisma by-pass. Her customer skills were non existant. I don't think she made eye contact... More

We stayed here mid March 2012. Supposed to be a de stress treat for my husband. What a horrible place. Reminds me of "Crossroads" but I think that would be doing "Crossroads" a disservice! Where do I start? The staff are rude and disinterested, and seem to have no concept of customer service. They are ignorant of proper and acceptable... More

We used a buy a gift voucher to book this hotel for a 2 night get away. The hotel looked ok when we walked in to the reception but we we're given one of the standard rooms in the older part of the building. the room was very dated and nothing really worked. The bathroom needed a massive overhaul as... More

My husband and I booked a romantic night stay at the Wild Pheasant, We almost cancelled because of the reviews, I am so glad we didn't. The hotel is in a beautiful area, was spotless, the reception staff were friendly and approachable. Our room was large, clean and very well equipt. The spa area was perfect, okay there was one... More

My wife and I stayed at this hotel as a treat for my birthday in march this year, we had previously spent our wedding night at this hotel several years ago and had a fantastic time. What a difference this time we stayed in a penthouse suite, the dee valley suite to be exact. What a hell hole the carpet... More

The hotel looks lovely from the outside, and I'm sure that the new section of the hotel (and penthouses) also lovely, however, our opinion was that so much had been spent on the nice new section of the hotel, that the original section of the hotel had been forgotten about. The old rooms were outdated in appearance, en suite was... More