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Castle Hotel

#2 of 3 Hotels in Conwy
Certificate of Excellence
High Street, Conwy, Snowdonia National Park LL32 8DB, Wales
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1 room 1 guest
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689 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (158)
Date | Rating
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  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
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English first
  • All months
    (689)
  • Mar-May only
    (196)
  • Jun-Aug only
    (211)
  • Sep-Nov only
    (156)
  • Dec-Feb only
    (126)
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Deganwy, United Kingdom
1 review
2 of 5 stars Reviewed 2 days ago NEW

As locals who live in Deganwy, we decided on an evening out in Conwy on Sunday evening of the August Bank Holiday weekend. We arrived for a drink at around 9pm,the place was really busy, but had a good atmosphere. As it was very crowded and there was nowhere to sit, so we thought we'd return a little later on... More 

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Walsall, England, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My husband and I have just spent two nights here with our little schnauzer, Edie. The hotel is very friendly, comfortable, decorated beautifully and very welcoming. We had a beautiful room with a wonderful view of the castle. We have taken Edie to many hotels in the last 10 years but here she was genuinely welcomed. In our room we... More 

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London
Level Contributor
68 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 1 week ago

We arrived at the Hotel and immediately found a parking space we were welcomed in a very warm manner and shown to our room, although it was not the one we booked it was fine for the first night then we transferred, normally we would complain a lot but felt there was no need we just had a very good... More 

Was this review helpful? Yes 1
plavin1906, Owner at Castle Hotel, responded to this review

Thank you for your very generous review - we greatly appreciate your comments. Dare I say, it's refreshing to read when a guest is determined to enjoy themselves and tolerates a couple of quirks - but understands we are trying hard to make it right for you! Hope we see you again sometime. More 

Foothill Ranch, California
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

First the good: good breakfast and dinner selections; friendly, helpful staff. The shower plumbing was a mystery, you may wish to ask front desk for a tutorial. The bad: I was there on a Friday and Saturday night, noise floated up the stairs from first floor party or bar gatherings, also street noise was a bit much. Spotty internet due... More 

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Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

We visited the Castle Hotel on a thursday night which we had booked for 8.30. It was quite busy and we were shown to our table. We waited that long I had to get up and find someone to take our order! We got our starter and by 9.30 thats all we had had. A lady close by asked for... More 

Was this review helpful? Yes 1
plavin1906, Owner at Castle Hotel, responded to this review

Thanks for your review. I'm afraid that on occasions, we slip from our usual high standards of service, so please accept my apologies. We catered for over 120 diners on this night - 30 were pre-booked! - and I'm sure any fair minded person will understand - we do the best we can! Obviously waiting time for food isn't bad... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Awful service... A member of staff a Danielle verbally abused me. They were very abrupt and short fused while taking orders for food and drinks. Bad atmosphere in there caused mainly by the staff running the place. I heard bad language from there mouths constantly. I would strongly recommend not going to this establishment for any social nights out as... More 

Was this review helpful? Yes 1
plavin1906, Owner at Castle Hotel, responded to this review

I've asked Trip advisor to remove this 'Review' twice without response - anarchy rules - no surprise there! This person was ignorant and aggressive and had to be ejected before "he thumped someone" - his words - aimed at a female member of staff. Enough said? I love August - and it's not even Bank Holiday yet!! More 

1 review
5 of 5 stars Reviewed 1 week ago

Wow, our expectations were high and you didn't disappoint. The hotel is wonderful in every way. Service, elegant decor and those additional thoughtful items in the room. The courtyard and lounge was relaxing and comfortable. Your staff were wonderful and very attentive. The service we received was excellent, they made every effort to accommodate last minute requests for extra dinner... More 

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Wales
Level Contributor
34 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I were looking for accommodation and stumbled upon Castle Hotel in Conwy. Castle Hotel was brilliant. Right in the middle of the walled town and and beautiful. We had a room that was at the back of the hotel. Uber clean, ultra modern bathroom and beautifully decorated room. It could have had a fan in it- We... More 

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Glossop, United Kingdom
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We ate in the courtyard, as we had our dog with us. It was a slightly chilly night, but there are outdoor heaters you can switch on if you are cold. We ordered Welsh beef burgers and they were fantastic. They were not cheap, but as an occasional treat, well worth trying. We chose the burgers as we did not... More 

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Southport, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just to clarify, we were booked into stay at Conwy campsite which turned into a disaster. After being accused of being snobby and posh we thought well why not live up to the opinions of others and so dined at this rather 'posh' eatery! Ha! On a serious note though, we love history and the town is beautiful and the... More 

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