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All 12 Worcester hotels

Bank House Hotel, Spa & Golf Club

3.0 of 5 Hotel   |   * Spa Reopening Winter 2014 | Bransford, Worcester WR6 5JD, England (Formerly Brook Bank House Hotel)
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Ranked #1 of 12 hotels in Worcester
A recent review
5 of 5 stars reviewed 3 days ago
djfransheridan Worcester, United Kingdom
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121 people have reviewed this hotel

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Traveler rating
    72
    29
    11
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    3
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Any
English first
Worcester, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I would like to say that I have dealt with many venues of this type in the Hereford and Worcestershire area and this hotel has got it spot on. The staff are so so friendly and cannot do enough for you from the start of your planning for you special day to the end. You should all be proud of... More

Was this review helpful? Yes
Worcester, UK
Contributor
15 reviews 15 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Recently held my daughters wedding here and it was excellent! can't thank the hotel enough for all they did to make our day run like clockwork. Food was superb! Hot and well presented. we were reassured all along the line that we would get the best of attention and we certainly did. Congratulations to all the staff for their most... More

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Richard B, General Manager at Bank House Hotel, Spa & Golf Club, responded to this review

Thank you so much for your review of Rob & Julia's wedding reception, which you clearly enjoyed. I was delighted you highlighted Sujith, Sarah & Mark who form part of a great team we have here. I hope you will come back and see us again in the near future as the opening of the Spa in 2015 will really... More

Bedford, United Kingdom
Contributor
13 reviews 13 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Arrived Saturday 16t September we were attending our friends Evening Wedding reception Rob and Julia. On arrival we had a lovely warm welcome by the reception staff Sujith Kumer and Sarah Laird Also we meet Mark Satchell who made us feel at home as well. All the staff through our stay went out of their way to look after us,... More

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Richard B, General Manager at Bank House Hotel, Spa & Golf Club, responded to this review

Thank you for writing such a lovely review of your daughter's wedding, which we were delighted to host. The day into the night was wonderful and there was a fantastic vibe with all the guests. The lift is on its way but as we're a three storey building the most you have to tackle at the moment is two flights... More

1 review
5 of 5 stars Reviewed 1 week ago via mobile

My sister and I threw a suprise retirement party for our mum last night and everything was brilliant! The help from Kathy to plan it all was great and we had no worries leading up to the night. The room looked amazing, the dj was great, the staff were friendly and couldn't do enough for us and the food was... More

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Richard B, General Manager at Bank House Hotel, Spa & Golf Club, responded to this review

Thank you for writing such a lovely review of your Mother's surprise retirement party, it was an excellent evening which it was clear the guests really enjoyed. The hotel has undergone its refurbishment and is now a spectacular place to celebrate in. The conclusion of the swimming pool and Spa will really finish it off which will be in 2015... More

Worcester, United Kingdom
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I held our wedding dinner and evening reception in this hotel in 2001. WOW,WOW ,WOW! I What a amazing makeover!Just Wish This Hotel Looked As Classy Then As It Does Now! Thank You For A Wonderful Weekend!

Was this review helpful? Yes
Richard B, General Manager at Bank House Hotel, Spa & Golf Club, responded to this review

Thank you so much for writing such an amazing review. We were delighted that you have come and visited us since your wedding thirteen years ago and clearly appreciated the extensive changes the hotel has been through in the interim period. We hope you will continue to come and visit us as we strive to get better and better. More

1 review
5 of 5 stars Reviewed 3 weeks ago

I am delighted to review this venue and the management, based on the exceptional quality of the presentation and performance at the 2014 Hereford and Worcester Chamber of Commerce Awards Dinner July 2014. The details of the event were carefully planned and a range of services before and after the dinner indicated a high level of expertise in delivering a... More

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Richard B, General Manager at Bank House Hotel, Spa & Golf Club, responded to this review

Thank you so much for your review of the awards dinner in July, we were all delighted with how the night went and the positive feedback we got from a number of the guests. The function rooms do allow us to cater for big numbers (up to 500) and we are attracting more businesses to come and use us. I... More

Droitwich, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I recently got married, and chose to have my reception at the newly refurbished Bank House, and we are SO glad we did. From the beginning, the staff were amazing, and couldn't do enough to help. Kathy, Nina and Mark were fabulous (there was another lady, but I'm really sorry, I can't remember her name!!)The day itself was spectacular, with... More

Was this review helpful? Yes 1
Richard B, General Manager at Bank House Hotel, Spa & Golf Club, responded to this review

Thank you so much for taking the time to write such a lovely review of your special day. It was a great day and I am so pleased that you and all your family enjoyed it so much. Thank you for mentioning the team who helped so much and the lady you couldn't remember is Lynn. I hope that we... More

Redditch
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed at this hotel for wedding on the 2/8/2014. This was a good experience from start to finnish. There is plenty of car park space and the hotel looks clean and tidy frommthe outside. The rear gardens where we sat for a drink during the afternoon was likewise clean and tidy and very pleasant. The staff on reception were quick... More

Was this review helpful? Yes 1
Richard B, General Manager at Bank House Hotel, Spa & Golf Club, responded to this review

Thank you so much for writing such a lovely review of your time at the Bank House, even going so far as to say it was an "ideal stay" - we were all delighted to read it. We host a number of weddings here and pride ourselves on not only giving the bride and groom the day they want but... More

West Mids
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stay at the Bank House on Friday evening 1 August! Such a vast improvement and the new owner has done himself proud! It was really busy with a wedding and a 25th wedding anniversary party which we attended and had a fab night! Breakfast service was good, only one thing spoiled it and that was the scrambled egg??? I'm being... More

Was this review helpful? Yes 1
Richard B, General Manager at Bank House Hotel, Spa & Golf Club, responded to this review

Thank you so much for your great review, I was delighted to read you thought the location and service were so good and that scrambled eggs to one side you thought everything else was excellent. Offering an extensive cooked breakfast buffet style does mean that sometimes scrambled eggs can continue to cook and subsequently be over cooked however we are... More

Dublin, , Ireland
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here for wedding in April of this year and generally found it a good experience all round . Beds and rooms were extremely comfortable , an excellent breakfast . One gripe I would have , the bar food was not great . However , the pluses far outweighed the minuses , the friendliness went a long way to... More

Was this review helpful? Yes
Richard B, General Manager at Bank House Hotel, Spa & Golf Club, responded to this review

Thank you for taking the time to write a review on your stay. The Bar food I am looking into to find out what the problem is as you haven't given me much to go on in your review. However you have my assurance that we endeavour to always produce great food in a welcoming environment and so if we... More

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Additional Information about Bank House Hotel, Spa & Golf Club

Address: * Spa Reopening Winter 2014 | Bransford, Worcester WR6 5JD, England (Formerly Brook Bank House Hotel)
Location: United Kingdom > England > Worcestershire > Worcester
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Bank House Hotel, Spa & Golf Club 3*
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Also Known As:
Best Western Bank Hotel
Best Western Worcester
Worcester Best Western

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Bank House Hotel, Spa & Golf Club (Spa refurbishment due for completion Winter 2014) overlooks the Malvern Hills and is 3 miles from Worcester. The spacious rooms have individually decorated interiors and feature LCD TVs, coffee/tea making facilities and hair dryers. Most also have work desks and wireless internet is complimentary. The Bank House Hotel, Spa & Golf Club also boasts its own Florida style 18-hole golf course. Hotel Rooms: 66. ... more   less 
Number of rooms
66

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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