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The Malvern

Certificate of Excellence
Grovewood Road, Great Malvern WR14 1GD, England
Hotel amenities
The Malvern
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Ranked #4 of 9 Hotels in Great Malvern
Certificate of Excellence
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605 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
  • English first
  • French first
  • Swedish first
  • Any
English first
  • All months
    (605)
  • Mar-May only
    (189)
  • Jun-Aug only
    (163)
  • Sep-Nov only
    (124)
  • Dec-Feb only
    (129)
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London
Level Contributor
37 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed yesterday NEW

Arrived for the night for a relaxing stay - room was clean and good quality. Reception staff were friendly Nice coffee and lounge for chilling Decided to eat out locally at the swan which which was very nice with v friendly staff and v nice food - bit of character. Spa is nice- great saunas but what was quite interesting... More 

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Baughurst, United Kingdom
Level Contributor
144 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed yesterday NEW

The hotel is really a spa with rooms and not quite what we expected or wanted. Good points - food was excellent, staff pleasant and bed very comfortable. Issues for us - we rang to get directions and the phone simply wasn't answered. We ordered drinks but the order was put aside and forgotten, when it did arrive the tray... More 

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Worcester, UK
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed yesterday NEW

I live near the Spa but have never stayed. I noticed a late deal and decided to book an overnight stay at the end of a hard week at work. Location – Malvern is a beautiful town surrounded by beautiful countryside and stunning view. Unfortunately the spa is on a light industrial estate. Its not unpleasant but its not the... More 

Was this review helpful? Yes 1
West Yorkshire, United Kingdom
Level Contributor
86 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This is unlike anywhere else. The setting is not very exciting (although you can see the Malvern Hills), but once inside, you immediately sense intelligent design at work to contrive an experience you won't forget. The room was not remarkable on first glance. Reasonably spacious, comfortable, spotlessly clean, with well chosen decor and finishings. Then you notice the little touches... More 

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Merseyside, United Kingdom
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 days ago NEW

We agree that the location of this hotel leaves abit to be desired. Once inside though you forget about that and from our time at checking in at reception, we were made to feel very welcome. As it is a spa hotel, laid out for us on the bed were gowns, towells and slippers. From the time we entered the... More 

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Birmingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

We were really delighted with our stay at the Malvern spa hotel, the facilities were excellent, particularly the indoor and outdoor heated therapy pool , and the staff were very willing to make us happy. The food was also excellent

Was this review helpful? Yes 1
MalvernMalvern, Manager at The Malvern, responded to this review

Hi Jennie Thank you for taking the time to post a review following you recent stay with us. I am delighted you had a great visit and that you enjoyed using all of our facilities. Come back and see us again soon for another relax. Lynsey Kettlewell, General Manager More 

Cabrerets, France
Level Contributor
61 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 1 week ago

I was a bit disappointed with the setting as it is on the edge of an industrial estate, but having said that once you are inside that doesn't matter. I took my daughter here for a birthday treat and we both enjoyed it. One of the saunas was closed, I received an email to warn me but received it the... More 

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MalvernMalvern, Manager at The Malvern, responded to this review

Hello there Thank you for your review and feedback. I am very pleased to hear you and your daughter had a relaxing day with us. I note you had a couple of issues and apologise particularly for the late arrival of the advice of the steam room being out of action. Please come and visit us again soon! Lynsey Kettlewell,... More 

Worcester, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Such an amazing day would highly recommend the staff were great, very helpful and nothing was too much trouble. My facial by Alicia was the best i've ever had and my nails by Rachel look amazing, she was a really lovely therapist too made me feel very at ease and relaxed.

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MalvernMalvern, Manager at The Malvern, responded to this review

Hi there Thank you for your review and I am delighted you had an amazing day with us. I will ensure your feedback is shared with the therapists and hope you will come and see us again soon. Amy Downton, Assistant Spa Manager More 

Redditch, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I booked my stay with living social.com and the experience was truly amazing. I could fault nothing. The staff were friendly and very helpful, the food was delicious and my massage was the best I've had. So overall I returned home relaxed and to be honest I did not want to leave. Even though some of the reviews have been... More 

Was this review helpful? Yes 2
MalvernMalvern, Manager at The Malvern, responded to this review

Hello there Thank you for taking the time to post a review and for your lovely feedback. It is clear you had a wonderful time with us and I hope you will come back and visit 'our Malvern world' again very soon! Lynsey Kettlewell, General Manager More 

Worcester, United Kingdom
1 review
3 of 5 stars Reviewed 1 week ago

We wanted our spa day to be a real "get away from it all" experience. Being able to see into business park office windows from the outdoor pool area was not on the wish list nor were the CCTV cameras dotted around, the effects of roof leaks in the main pool area, the views of the car park from the... More 

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MalvernMalvern, Manager at The Malvern, responded to this review

Hello there Thank you for your feedback and I am sorry you were disappointed. Previous reviews have mentioned our location and yes it is on the edge of a low rise pleasant weekday business park with lots of green around. The hotel was specifically built here as it is the site of an original bore hole for Malvern spring water... More 

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