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All 8 Great Malvern hotels

The Malvern

4.0 of 5 Spa   |   Grovewood Road, Great Malvern WR14 1GD, England
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The Malvern
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81%
Ranked #4 of 8 Hotels in Great Malvern
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
holidayseeker123 Hereford, United Kingdom
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488 reviews from our community

Traveler rating
    214
    178
    53
    31
    12
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41
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31
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
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English first
Hereford, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

Thank you so much for helping to make my romantic break away such a treat. As soon as we arrived I felt a sense of calm and peacefulness - probably because there were no children! Once we'd unpacked we enjoyed relaxing in the spa jets - so many to choose from! We then ate in the dining area and were... More

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gloucester
Top Contributor
64 reviews 64 reviews
13 hotel reviews
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

When you think of the Malvern hills you would probably think of rolling green fields ascending to their peaks surrounded by trees and fields. And when you think of a spa in the area perhaps you would think it would be wonderful to be situated in the heart of all this, a perfect place to relax with these views. Unfortunately... More

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hereford
Contributor
13 reviews 13 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed here for one night having received a gift voucher, so it was free to us and we had a nice stay overall. However, unfortunately the service was really very poor in the restaurant, despite there only being around half of the tables full at the time of our eating. The receptionist(s) were close to incompetent when we booked... More

Was this review helpful? Yes 1
MalvernMalvern, Manager at The Malvern, responded to this review

Hello there Thank you for taking the time to write a review. I am so sorry to learn of your disappointment regarding you stay with us. I am very surprised by your comments as we are frequently complimented on our high level of customer service and so sincerely apologise you experienced issues when visiting us. I do hope you may... More

Birmingham, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I brought my partner for his birthday, 30 minute wait for a sandwich although no one was in the resturant. No hot water for a shower. No one to do a pregnancy massage, green mouly bread served to me at breakfast I'm 28 weeks pregnant. Treatments ended 30 minutes before we had to be out our room. The receptionist manager... More

Was this review helpful? Yes 1
MalvernMalvern, Manager at The Malvern, responded to this review

Hi Natalie I am sorry to learn that you had a poor experience on your recent visit to us. As a regular visitor you will know this was certainly not our usual level of service and I apologise for the problems you incurred. I am aware you have already been in contact with your booking agent and n apology and... More

Long Crendon near Oxford
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I wanted a weekend break at short notice The Malvern seemed ideal; close enough to be accessable yet in an area of England we didn't know, luxurious enough but not ostentatious, an ideal place to relax without a stress inducing price. We were glad that The Malvern delivered in all these areas. When we arrived we were... More

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MalvernMalvern, Manager at The Malvern, responded to this review

Hi Alan and Gill Thank you for your lovely review and photos- they are great! I am delighted we delivered on all your expectations and that you had such a great break. I hope you will both visit us again very soon. Lynsey Kettlewell, General Manager More

Bristol, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

we stayed at the Malvern as a first anniversary treat, and did it ever impress. From the welcoming smile on reception to the fluffy soft pillows in the rooms. the whole experience is first class. food was fantastic, both the evening meal as well as snacks in the day. As far as the pool is concerned its by far the... More

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MalvernMalvern, Manager at The Malvern, responded to this review

Hi Tom Wow indeed! You certainly enjoyed your time with us and I am delighted you experienced all of our facilities. I look forward to your return visit very soon. Lynsey Kettlewell, General Manager More

Herefordshire, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

I organised this as a night away for a treat for my girlfriend and I! It's set in a odd location in Malvern in an industrial estate so I was a bit sceptical! But once we got there we soon forgot about that! The spa is really nice,clean and the staff were excellent! The spa facilities were great,though thought the... More

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MalvernMalvern, Manager at The Malvern, responded to this review

Hi Ben Thank you for your review. I am delighted you and your girlfriend enjoyed your getaway and that you experienced all of our facilities and the restaurant. I hope you will both come back and visit us again very soon. Lynsey Kettlewell, General Manager More

Chipping Campden, United Kingdom
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Booked this on-line, it looked fab with all the facilities. However, a bit of an unusual location on arrival, in fact I thought my sat nav was wrong because we drove to a business centre, this Hotel is located in the middle of office and commercial properties. The reception was not your normal Hotel reception but you just felt like... More

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MalvernMalvern, Manager at The Malvern, responded to this review

Thank you for your feedback and I am pleased you enjoyed using the spa facilities at The Malvern. We are a spa hotel and the majority of guests stay with us for this reason. As has been mentioned in previous reviews we are on the edge of a weekday business park. All of the buildings are modern and a maximum... More

Cheltenham, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My husband organised this surprise night away to celebrate our wedding anniversary. The hotel itself is situated on an industrial estate which gives a rather unfavorable initial impression, but inside the ambiance is much better. Efficient but busy reception staff made check in and out swift and straightforward. The spa staff were welcoming but it would have been nice to... More

Was this review helpful? Yes 1
MalvernMalvern, Manager at The Malvern, responded to this review

Hello there Thank you for your review and I am delighted you had a great time with us. The building is situated on the edge of a weekday business park but as you soon noticed, it's what's inside that counts! I am delighted you enjoyed the restaurant and that we were able to cater for your needs and hope to... More

uk
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Smart clean hotel with nice welcome at reception and comfortable room. Restaurant pleasant but nothing special but staff friendly. What makes this place stand out is the pool area and access to usual spa facilities off the salon.A good spot to wind down and relax. It is unfortunate that , although you can see the glorious Malvern Hill in the... More

Was this review helpful? Yes
MalvernMalvern, Manager at The Malvern, responded to this review

Hello Thank you for your review and I am pleased to note you enjoyed your stay and especially the spa facilities. I hope you will visit us again soon. Lynsey Kettlewell, General Manager More

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Additional Information about The Malvern

Address: Grovewood Road, Great Malvern WR14 1GD, England
Location: United Kingdom > England > Worcestershire > Great Malvern
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Malvern 4*
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Also Known As:
Malvern Hotel Malvern

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