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The Malvern

Certificate of Excellence
Grovewood Road, Great Malvern WR14 1GD, England
Hotel amenities
The Malvern
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Ranked #4 of 8 Hotels in Great Malvern
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
AKTravelInc Ebbw Vale, United Kingdom
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566 reviews from our community

Traveler rating
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    34
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ebbw Vale, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Took my Mum for an overnight spa break here and we both thought it was lovely. The spa area is very classical and relaxing. We both had treatments - I had a body wrap which was amazing, I even dozed off in the middle, and a manicure. Staff were lovely, very professional and friendly and took their time. I thought... More 

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Lancashire, England
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed here for 2 nights on a room only basis so did not use the restaurant facilities. Our twin room was lovely and clean, enjoying double aspect views (one of the Malvern Hills). My friend and I were overwhelmed with the fantastic spa facilities, made even better by the amazing weather early on in April. I have been to quite... More 

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Birmingham, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago NEW

We were looked after by all the lovely staff and had a wonderful day. Jane Randle was especially helpful and made our day really special. The venue was clean and the food was delicious. The Spa facilities are very good and my massage was excellent. would recommend!

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MalvernMalvern, Manager at The Malvern, responded to this review

Hi Julie Thank you for taking the time to post a review following your day here at The Malvern. I am delighted you both had a lovely time with us and look forward to seeing you again soon. Lynsey Kettlewell, General Manager More 

Birmingham, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago NEW

This was my first spa experience and I don't think I could have chosen a better place...The pool was well heated and never too busy. we had the 4 different saunas to our self 4 out of the 5 times we went in them...the pool gives you a much needed "pummelling" (in the nicest way possible) which you can sit... More 

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MalvernMalvern, Manager at The Malvern, responded to this review

Hi there I am delighted to read your review and see how much you enjoyed your visit to The Malvern. It is clear you managed to try out all areas and I am just sorry you were not aware of the relaxation room-you can head straight in there on your next visit! We very much look forward to your return... More 

Worcester
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I've stayed here twice with my partner and both times, we had a perfect mini break. The rooms are well equipped with luxury toiletries and the facilities good. The best part for me is the spa and the dining experience. The food is great quality and there are plenty of healthy options to choose from- it's definitely worth paying extra... More 

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MalvernMalvern, Manager at The Malvern, responded to this review

Hello there Thank you for your review. It is great to hear you are a regular visitor to The Malvern and that you enjoy all aspects of our facilities. I hope to see you here again very soon. Lynsey Kettlewell, General Manager More 

Nottingham, United Kingdom
Senior Contributor
30 reviews 30 reviews
17 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We booked a spa stay deal here and whilst nothing was rubbish, nothing was that good either. Check in was clunky and getting an explanation for why they needed the full value pre-authorisation when I'd already paid was difficult and annoying. The room was ready after 3 (we ended up having a drink in the local cafe as the one... More 

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MalvernMalvern, Manager at The Malvern, responded to this review

Thank you for your feedback and I am sorry you only felt 'ok' with your stay. It is unusual for our guests to feel this way and it is a shame you did not seem to fully experience the excellent service we are frequently praised for. The Brasserie is usually bustling and full of energy and a great place for... More 

Worcester, United Kingdom
Contributor
20 reviews 20 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

i celebrated my 40th birthday here with friends fantastic facilities, the outside area is great and treatments the best i have had, my only negative would be clueless staff in the cafe area however this didn't affect what a fantastic time we all had, can't wait to come again

Was this review helpful? Yes
MalvernMalvern, Manager at The Malvern, responded to this review

Hi Diane Thank you for your review and I am delighted you chose The Malvern to celebrate your 40th. It is great to hear you and your friends enjoyed your stay so much and that you enjoyed our wonderful facilities and treatments. We hope to see you again very soon. Lynsey Kettlewell, General Manager More 

Stourport on Severn, United Kingdom
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We spent a couple of nights at the spa to celebrate my wife's birthday, and could not have been happier with our stay. I kept thinking I should name some of the staff, but everyone was so helpful, friendly and pleasant that it would be wrong to single anyone out. Will just say that I have never stopped at a... More 

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MalvernMalvern, Manager at The Malvern, responded to this review

Hello Peter Thank you for taking the time to write a review of your recent stay. I am delighted you chose The Malvern to celebrate your wife's Birthday and that you both had such a wonderful time. It is clear you thoroughly enjoyed all aspects of your stay and our facilities and that you also experienced the outstanding customer service... More 

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

With our kids being at their grandparents and having spent a stressful week working We decided to book last minute to relax and refresh before the children returned home all hyper. Arriving an hour after booking we found the check in pleasant, friendly and informative explaining facilities. Our room was clean, modern and well equiped. Before entering the spa we... More 

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MalvernMalvern, Manager at The Malvern, responded to this review

Hello there Wow! I am so pleased you both had the relaxing perfect stay you hoped and deserved. Your feedback is very much appreciated and will be shared with the teams- both the positives and the suggestions. It is clear that our aim to provide outstanding customer service with amazing facilities has been met and that your 'spectacular' stay was... More 

bristol
1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

Just got back from a well needed break at the Malvern hotel. I went with a small group of girls and we were all really impressed with the quality of our stay we didn't want to leave! The rooms we were stayed in were both very modern, tastefully decorated and spacious. The beds were comfortable, the power shower was excellent... More 

Was this review helpful? Yes
MalvernMalvern, Manager at The Malvern, responded to this review

Hi Jennfier Thank you for taking the time to write a review. I am delighted you and 'the girls' had such a lovely time with us. Hopefully on your next visit you will be able to try out our amazing spa treatments too! Also you can enjoy a yummy cocktail- we do offer these and I am unsure why you... More 

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