Great location, superb furniture, central, opposite the castle, lots of pubs and restaurants around, commercial streets at the corner, generous breakfast, elegant, refined, ideal for a short break or a long stay. Bus stop to Legoland just opposite the entrance, good price (except breakfast). The room is not tto big and the third bed is an armchair, but in the...
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Dear Facchinettiornella,
Thank you for taking the time and trouble to submit such a positive review following your stay at the Mercure Castle Hotel.
Please be assured that I will share your review with all the team as it acts as encouragement to us all. We look forward to welcoming you back to the hotel with your son next July....
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We stayed in the hotel with our two little girls. staff were friendly very proffessional. they meet all our expection.The priveladge room were big enough for the kids to run around. Great place with young Family. Defenetely will go again.
Dear Aysha A,
Thank you for taking the time to submit such a positive review. I was pleased to read you had a great stay here with your family and will ensure I share your feedback with the team who I know will be encouraged by this great feedback.
We look forward to welcoming you back to the hotel in...
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In Windsor for business for 3 days and our company even has a corporate agreement and rate. The room was supposedly double room, but I was given the tiniest room in the whole hotel. Furniture is also worn and torn ie, lampshades. I asked to change to a bigger room but was told that they were fully booked. I asked...
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Dear JayceeBergen,
Thank you for taking the time to post a review of your experience at the hotel. I am disappointed that on this occassion we have not met your expectations, please could I ask that you email me directly on h6618-gm@accor.com providing me with the exact details of your stay so I can investigate this and respond back to...
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Last weekend we stayed at the Mercure hotel and having read previous reviews we had high expectations of the professionalism of its staff, its location and its appeal. We were not disapointed. The staff were excellent and were more than able to meet our needs. Its location, fantastic with shops, pubs and restaurants immediately within 50m of the door. The...
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Dear Kevan_12,
Thank you for your positive review of the hotel and your experience with us. I will ensure I share your feedback with the team as I know they will be encouraged by this.
We look forward to welcoming you back on your next visit.
Kind Regards,
David Hayden
General Manager
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I stayed here as part of a work conference a few weeks before Christmas. It has an old world charm about it, with creaky stairs and original features. A huge Christmas tree and numerous decorations gave it a wonderful festive magical feel. The location is excellent, right across the road from Windsor castle and bang smack in the middle of...
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Dear KiwiNessie,
Thank you for posting such a positive review of your stay with us back in December. I will be sharing your feedback with the team as I know they will be encouraged by it. The air coolant system within the room has been fully serviced and is now in full working order.
I hope to welcome you back...
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Located in the main high street in Windsor this hotel is perfectly located for exploring Windsor. Room was clean and very comfortable and the staff very helpful. Dined here for one night, food very good and service top rate. Stayed at rear of hotel which was quiet enough during a busy Easter week.
Dear D0wty,
Thank you for your review.
I am delighted that you enjoyed your stay with us over Easter. I will ensure that I share this feedback with the team as I know they will be encouraged by recieving acknowledgement of the great work they do.
We look forward to welcoming you back to the hotel in the not too...
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Superb hotel, excellent staff, nothing too much trouble, brilliant location with free parking, wouldn't hesitate to recommend. We will return!
Dear S B,
Thank you for taking the time and trouble to submit your review. I am delighted that you had a fantastic stay with us and will make sure I share your feedback with the team, as I know they will be encouraged by it.
We look forward to welcoming you back to the hotel on your next visit....
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The website photos emphasize the hotel's classic stone facade and its long history.
It is very well located, across the street from the Christopher Wren designed guild hall, and a very short walk to the visitors entrance of Windsor Castle.
Surprisingly, the reception counter of the hotel is not in what must have been the original hotel lobby entered vis...
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Dear SeafarerRI,
Thank you for taking the time to submit a review of the hotel. Having recently joined the property your comments are certainly useful in helping me to identify areas of the business that I need to focus on quickly to improve the experience for our customers.
I hope I can welcome you back to the property in the...
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