The location is superb virtually opposite the Castle. The hotel was easy to find with adequate carparking. We arrived early morning and didnt leave until early the following afternoon - no problem leaving the car in the hotel carpark. The room was small and overlooked the street but was quite adequate for our needs with plenty of towels, hot water... More

We stayed for one night in a privilige room which overlooked Windsor High Street and had good views of the Castle.The room was spacious and very nicely set out. Hotel was nice and staff were very friendly and courteous. We did not dine in but the breakfast the next day was very nice with lots of choice. Bar staff were... More

My wife and I had a weekend stay fri 3rd to sun 5th May hotel ideally placed right opposite castle booked b&b wanted to try eating out at other places at night, room was disappointing solid brick wall outside the window but hay oh we was only sleeping there room clean and tidy with usual accessories although no bog brush... More

Stayed here for two nights and had a lovely time. The staff were all very kind and helpful especially front desk staff- think Matthew and Louise/Louisa who worked hard to ensure our stay was perfect throughout. Rooms are lovely, we had an executive room which overlooked the high street and castle. Worth the extra money! We were also impressed with... More

The location of this hotel is excellent, just a quick stroll to the castle, shops and many bars & restaurants. The room was a nice size, clean & quiet. The two best things about this hotel are the staff, and the food. The staff were extremely friendly and helpful at all the times. The food was really quite spectacular. We... More

The hotel is set in a wonderful location and the room we were finally allocated was nice except we were a couple and they first tried to put us in a twin room when the booking clearly said a double, and then for the rest of our stay we only had facilities in our room for one person,one glass, one... More

Weekend away at the Windsor Horse Show with friends. Quiet room overlooking main road with 4 poster bed, fabulous! Great staff, and relaxing bar lounge for the evening, leisurely breakfast with all you can eat buffet.

We booked the Mercure in Stains, but do to a power cut when we arrived, we could not book in, we asked to move elsewhere and Windsor was suggested. All was re arranged without any fuss or inconvience. On arrival in Windsor all was ready for us, the car park attendant was very good as we were in a large... More

As with other guests, there was a mix up with the booking. It was dealt with in a friendly way at the time but the follow-up was poor: my letter seeking clarification went unanswered - always a disappointment. We made the mistake of not checking disabled/baby-buggy access so ended up in a tricky situation, with far too much lifting and... More