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Mercure Windsor Castle Hotel

4.0 of 5 18 High Street, Windsor SL4 1LJ, England
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Mercure Windsor Castle Hotel
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1,025 reviews from our community

Traveler rating
    437
    351
    147
    58
    32
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (241)
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essex
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars NEW

We were given a voucher for afternoon tea and a visit to the castle, so we decided to stay for the weekend, and glad we did. When we arrived we were greeted by Aaron, so helpfull, so enthusiastic. We were upgraded to a suite, with full compilmentary wine and drinks. Yes the Hotel is a bit tired, but if you... More 

Was this review helpful? Yes
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear billgree Thank you for your very kind feedback. I thank you also for your personal comments about Aaron at reception. I will pass this onto all the team who made your stay enjoyable. I look forward to welcoming you back to the Mercure Castle Hotel in the Summer. Kind regards David Hayden General Manager More 

Manchester, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

Booked and executive room here and enjoyed the large bedroom and adjoining sitting room. Not only was there complimentary tea and coffee but also wine and soft drinks in the large fridge in the room. The staff were all really helpful and pleasant especially Alec? who chose excellent wines by the glass when we were too tired to make our... More 

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GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear SusanR636 Thank you for taking the time to post a review of your stay at the Mercure Castle Hotel. I am delighted that you enjoyed the experience and found the staff friendly and helpful. I will pass on your comments to all the team but especially to Andi in the Bar and thank you again for these. I look... More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I stayed here with my wife in late February whilst exploring Windsor. The hotel itself is well situated and is very close to the Castle and the train station. The staff were very friendly at check-in as well as during breakfast. The breakfast offering was very good and set us up nicely for the day. The room, on the other... More 

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GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear James P Thank you for taking the time to write a review following your recent visit to Windsor. I am delighted that overall you enjoyed your stay with us and found the staff friendly and helpful. I can also inform you that we will be starting our refurbishment of our bedrooms in the coming weeks which will help alleviate... More 

Uxbridge
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We went to a ladies night this weekend, food was outstanding, excellent service, friendly staff, a great night was had by all. I would highly recommend this hotel. Lovely venue for weddings, parties or just a meal out. I also got married here in November 2013 and the staff remembered me! All staff are lovely especially Namit and Andy who... More 

Was this review helpful? Yes 1
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear KelrichUxbridge Thank you for your feedback on your recent visit to our hotel. I am delighted that you had a good time at the Ladies night and that you found the service and staff excellent. I look forward to welcoming you back to the Mercure Castle Hotel in the not too distant future. Kind regards David Hayden General Manager More 

Slough, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Fantastic Ladies night at this hotel, great staff and great food. very helpful and excellent standard. would defiantly recommend this it .great evening had by all. had a wedding here previously last year was a fab day!

Was this review helpful? Yes 1
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear lindsey250 Thank you for taking the time to write a review of your visit to us. I am delighted that you enjoyed your stay and thought the food and staff execellent. I hope to be able to welcomng you back in the not too distant future. Kind regards David Hayden General Manager More 

London, United Kingdom
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago

Not sure what to say since this hotel is listed as 4th best in Windsor. The rooms were slightly disappointing, especially since we got two rolling twin-beds that were moving around at the slightest move. It would have been nice if we could have these fixed at one spot! The hotel however boasts a truly amazing location and the service... More 

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GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear MarySN Thank you for your feedback, Iam dleighted that you enjoyed the location and the staff at the hotel. I can inform you that we will be undergoing refurbishment of the bedrooms in the not too distant future which will, I am sure, help to alleviate any of the shortcomings that you experienced during your stay with us. I... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Hotel from outside looks lovely, Comunial areas are lovely, unfortunately our room was in desperate need of a makeover. room was extremely dated, many things were broken, the shower was absolutely pointless as it was restricted so much to save water it barely came out and forced you to have a bath. Very amazed in this day and age that... More 

Was this review helpful? Yes
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear steve8421 Thank you for taking the time to write a review following your recent stay with us. I am disappointed to read that you did not enjoy your stay with us in its entirety. However, I am delighted to inform you that we are starting our refurbishment of bedrooms in the next few weeks which will help to alleviate... More 

Frimley
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Had a ladies night at hotel. The whole experience was not good . Service poor and totally disorganised. Would not use again and Definetly would not recommend as a function venue . No.value for money .

Was this review helpful? Yes 1
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Veronica S Thank you for taking the time to send a review. I am disappointed that you did not enjoy your experience with us. I will discuss your comments with my Food & Beverage team and will be asking them why the service was so slow as this is not our normal standards we pride ourselves on. It is... More 

Worcester, United Kingdom
Top Contributor
151 reviews 151 reviews
59 hotel reviews
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed 1 week ago

This is the second time I've stopped over at this hotel en route to Heathrow and it's been good both times. The rooms are comfortable, the staff friendly, and there's plenty of parking on site. recommended.

Was this review helpful? Yes 2
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear tmg513 Thank you for taking the time to write a review following your recent visit to the Mercure Castle Hotel in Windsor. I am delighted that you enjoyed your time with us and that you found the rooms comfortable and the team friendly. I look forward to welcoming you back in the not too distant future. Kind regards David... More 

Manchester
Senior Contributor
33 reviews 33 reviews
23 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Booked into this hotel by a supplier for one night only. First impressions were good - nice reception area, polite front desk team. However, the room i had was very average. The air-con didnt work properly (the heat/cold function didnt seem to be working) which meant, even set at 16 degrees, the room was baking through the night. The Shower... More 

Was this review helpful? Yes
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Johsdad Thank you for taking the time to write a review. I am sorry that you were disappointed with your stay and I can confirm that the issues you mention have now been seen by the maintenance team and again thank you for taking the time to mention them. We are in line with all other hotels in the... More 

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Additional Information about Mercure Windsor Castle Hotel

Address: 18 High Street, Windsor SL4 1LJ, England
Phone Number:
Location: United Kingdom > England > Berkshire > Windsor and Maidenhead > Windsor
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Windsor Castle Hotel 4*
Number of rooms: 108
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Also Known As:
Mercure Castle Windsor Hotel Windsor
Accor Castle Windsor
Mercure Windsor
Hotel Style:
#3 Luxury Hotel in Windsor
#3 Romantic Hotel in Windsor
#3 Business Hotel in Windsor
#6 Family Hotel in Windsor

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