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All 14 Windsor hotels

Mercure Windsor Castle Hotel

4.0 of 5 Hotel   |   18 High Street, Windsor SL4 1LJ, England
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Ranked #4 of 14 hotels in Windsor
A recent review
3 of 5 stars reviewed yesterday
laineylew north wales
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936 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (170)
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north wales
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

Hotel was nice but bathroom was very tired and in need of updating,table lamp had a smashed bulb in and kettle would not work without holding button down constantly,reported this at reception on our way out to eat and was all fixed on our return later.

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London
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
84 helpful votes 84 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed here for a couple of nights while attending a friends wedding. The hotel is in a great location. You are in the heart of Windsor so exploring the city, seeing the sites or shopping is easy. We didn't eat in the hotel for dinner or breakfast so can't comment on the food. The room was fine but tired... More

Was this review helpful? Yes 2
Aylesbury, United Kingdom
Top Contributor
463 reviews 463 reviews
51 hotel reviews
215 helpful votes 215 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Have stayed here many times. Great location with a view of the castle. We had a one night stay on this occasion. Lovely professional friendly staff - always sets the tone. Nice room - bed comfy. We were out for dinner but the breakfast was excellent - substantial portions. Really good service. This is a lovely hotel - I would... More

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United Kingdom
Contributor
15 reviews 15 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed over the BH weekend for three days on the main building. Breakfast, Front Office, Housekeeping was superb. As a Platinum member i could be entitled for an upgrade but the room they gave me (standard) was very good indeed with a very large bathroom recently renovated. They could give bathrobes and sleeper to Platinum members if upgrade is not... More

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GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear BCola007, Thank you very much for your recent review and positive feedback. I will be delighted to share this with the team who I know will be encouraged by this. I hope we can have the pleasure of welcoming you back to Windsor in the near future. Kind Regards, David Hayden General Manager More

donegal
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed here on our last night in Windsor. We booked late as had planned to return to another hotel but were disappointed with it so decided to try Mercure Castle Hotel instead. We got a room in the Mews, very spacious, loads of room, very clean. Bathroom was big with separate bath and a very powerful shower. Edyta on reception... More

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GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear traveldoll11, Thank you for your recent review and positive comments in particular about Edyta which I will be delighted to share with her. I'm delighted you had a good stay with us and hope we can have the pleasure of welcoming you back to the hotel in the neat future. Kind Regards, David Hayden General Manager More

Bournemouth, United Kingdom
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Right in the centre of Windsor, with a secure car park! We were able to check-in early, lovely room on 3rd floor, we had made a point of asking for a quiet room being on the actual High Street. It wasn't too bad for noise, even though there was a pub opposite, you do have the option of keeping the... More

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GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Jackie O, Thank you for your recent review and positive comments about your experience with us. I was delighted to see you had a good stay with us and would recommend us as a place to stay. I will be certain to share your comments with the team who I know will be encouraged by this. I hope we... More

Contributor
15 reviews 15 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I went for a night away and this hotel is perfectly located, really central practically opposite the castle, right next to the shops and castle. The room was nice and spacious and staff friendly. And breakfast was nice.

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GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Hanykha, Thank you for your recent review and feedback which I appreciate. I was pleased to read you had a good stay with us and hope we can welcome you back in the near future. Kind Regards, David Hayden General Manager More

Contributor
17 reviews 17 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a really nice hotel, great service and an amazing location to visit Windsor. Seriously, you can see the changing of the guard from inside the hotel! The only thing to consider is that it is a bit old and so the rooms are slightly smaller than they should be (but not so small that it was unbearable) and... More

Was this review helpful? Yes 1
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Ranatan, Thank you for your recent review and positive feedback about the hotel which I appreciate. Thank you for your recommendation and I hope we can welcome you back to Windsor in the near future. Kind Regards, David Hayden General Manager More

Houston, Texas
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

We enjoyed our stay 1 night British Isle Cruise. The hotel staff were totally accommodating and tried to find us a room that was a bit cooler but we stayed put and it did cool down in the evening. The room was very comfortable and we loved the location.

Was this review helpful? Yes
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Sue44044, Thank you for your recent review and positive feedback about your stay and the staff. I hope we can have the pleasure of welcoming you back to Windsor in the future. Kind Regards, David Hayden General Manager More

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Additional Information about Mercure Windsor Castle Hotel

Address: 18 High Street, Windsor SL4 1LJ, England
Phone Number:
Location: United Kingdom > England > Berkshire > Windsor and Maidenhead > Windsor
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Windsor Castle Hotel 4*
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Also Known As:
Mercure Castle Windsor Hotel Windsor
Accor Castle Windsor
Mercure Windsor

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Amenities

Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#3 Romantic Hotel in Windsor #3 Luxury Hotel in Windsor #4 Business Hotel in Windsor #4 Family Hotel in Windsor
Hotel Class
Official Description (provided by the hotel)
Mercure Windsor Castle hotel is a 108 room, 4 star hotel located in Windsor, opposite the main gates of Windsor Castle. The Castle and grounds are just a few minute’s walk. Your hotel booking can include traditional or contemporary rooms, all with internet access and minibar. The Eighteen Restaurant has an award-winning a la carte menu, and Bar@18 is perfect for coffee or cocktails. There are 12 fully-equipped event spaces for weddings or presentations. ... more   less 
Number of rooms
108

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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