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Mercure Windsor Castle Hotel

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18 High Street, Windsor SL4 1LJ, England
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UK SUMMER SALE
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1 room 1 guest
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Mercure Windsor Castle Hotel
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1,145 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (223)
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Warrington, United Kingdom
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed for two nights with a 7 year old. The hotel has a traditional feel with modern decor and was being updated with new furnishings and signage.On arrival shown to our room by a member of staff it was a twin but had no other bed and we booked a room for triple occupancy. Had to ask at reception and... More 

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1 review
5 of 5 stars Reviewed 2 days ago NEW

We stayed for 1 night before visiting Legoland the following day. We booked a twin room for 2 adults and one child as this was the only room available within our budget for 3 people. When we are arrived a lovely Irish chap (who did not have his name on his badge) knew who we were and he was expecting... More 

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Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We stayed in this hotel for just one night but it was excellent, perfect location in Windsor for not only the castle but also the town centre shops and restaurants etc. The quality of the hotel was sublime and the service was excellent too. The rooms were perfect, comfortable and spacious. Definitely recommend.

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Ayr, United Kingdom
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I stayed here for 2 nights with my Mum. Hotel has been newly refurbished to a very high standard. Really central, right next to Windsor Castle. We had dinner in the bar on our first night, Andy the bar manager was very welcoming and so knowledgable about to local area. Food was excellent. We had a small issue with the... More 

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Gloellen, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Val M Thank you for your review following your recent visit to our hotel. I am delighted that you enjoyed your stay and I will pass on your comments to all the team especially to Andi and Aaron. I am very pleased that you feel the designer have done a really good job with the hotel and I hope... More 

Stamford, Connecticut
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I travel often for business to the Windsor area, and have found my home away from home at the Mercure Windsor Castle Hotel. The team here has won my loyalty, and even as they are in the midst of a remodel and managerial changes, they are delivering great service. The front desk reception team is amazing and kind: Oliva, Gabrielle,... More 

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Gloellen, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear pdesmonnd33 I thank you sincerely for taking the time to write a review following your last visit to us here in Windsor. I am very pleased that you always enjoy your stay here and I will paws on your comments to all the team who make your stay so enjoyable. I will definitely pass on your thanks to Aaron... More 

North Yorkshire
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I've just returned from a stay at the Mecure Windsor. I got a lovely surprise when I walked into the newly refurbished hotel, what a massive improvement from the photos I've seen. I was on my own with two small children as you can imagine everything was a task, but the hotel staff made my life so much easier "Aaron"... More 

Was this review helpful? Yes 1
Gloellen, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear TanyaNorthYorkshire, I thank you sincerely for your excellent review following your visit to us here in Windsor. I am happy that you felt our new refurbishment was an improvement and that my team looked after you and your two children throughout your stay. I will pass on your comments to Aaron who will be delighted that you took the... More 

Worthing, United Kingdom
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
1 of 5 stars Reviewed 1 week ago

I was born in Windsor and have frequented this hotel for many many years. Yesterday we met friends for lunch.........well what a dismal, dark unwelcoming refurbishment has been implemented. Firstly the bar lounge has had all the windows that overlooked the high street, blanked out. Now it's a dim cold room with zero atmosphere. The cozy carpet and comfy traditional... More 

Was this review helpful? Yes 1
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear emmajane r Thank you for your valuable feedback following your recent visit to our hotel. I am sorry that you felt that our refurbishment is not to your taste. Our hotel has undergone substantial improvement and we are currently in the final phase of dressing all areas. We have had considerable favourable reviews and we welcome all our guest's... More 

1 review
5 of 5 stars Reviewed 1 week ago

After a lovely day in Windsor my friend and I decided on having a drink at the bar of the mercure hotel. We got the most amazing service. Karolina who served us was very friendly and elegant. We are just here for a few days and she definitely made our stay in Windsor memorable. Even though it was just a... More 

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GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Alied S, Thank you for your kind review following your visit to the hotel recently. I am delighted that you enjoyed your drink with us and that Karolina made the visit enjoyable. I am very pleased that you liked our newly refurbished hotel and I hope to welcome you back to stay with us in the not too distant... More 

Manchester, United Kingdom
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago

Bit of a mixed bag this one - was treated to a stay here as part of my birthday weekend. Hotels location is great - right opposite Windsor Castle, which for a little castle geek like me, was amazing! We even got to see the changing of the guard the following morning. Loved it! Room was great - recently refurbished,... More 

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GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear MancMonkees81, Thank you for your review. Firstly please accept my sincere apologies for any shortcomings. I can confirm that staff training has been put in place to help the team readjust to the new technology. I have also asked maintenance to check the showers to ensure they are in full working order and thank you for mentioning this to... More 

Fishguard Wales
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

First time visit to Windsor, hotel located in high street, a few minutes away from Castle. Hotel was nice and clean, evidence of works in progress, however, did not bother us, staff were pleasant and helpful. Did have a drink at the bar one evening, very nice relaxing area. I would use this hotel again due to location

Was this review helpful? Yes
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Fishguard Thank you for taking the time to write a review following your stay with us here in the Castle Hotel in Windsor. I am happy that you enjoyed your time with us and thought the location and staff were excellent. I look forward to welcoming you back to the hotel the next time you are visiting Windsor. Kind... More 

Hotel Review Summarization

What travelers say

  • Very good(22)
  • High Street(15)
  • Car park(15)
  • Great location(13)
  • FREE parking(11)
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