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All 14 Windsor hotels

Mercure Windsor Castle Hotel

4.0 of 5 Hotel   |   18 High Street, Windsor SL4 1LJ, England
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Ranked #4 of 14 Hotels in Windsor
A recent review
4 of 5 stars reviewed yesterday
Soepkip Montreal, Canada
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951 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (173)
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Montreal, Canada
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed here in SEP2014 and the hotel staff is super friendly, the location is right at High Street. If you walk out the front door, you can see the changing of the guards. Windsor has this special old British atmosphere, which you will feel in the hotel too. Breakfast and its service is just excellent. There are some nice pubs... More

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Mooloolaba, Australia
Top Contributor
73 reviews 73 reviews
45 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed yesterday NEW

Just returned from three nights staying in the hotel and it did not meet expectations and not worth the cost which was very expensive to us visiting from Australia, The room was a privilidged room but we didn't feel privilidged at all. The capsules for the nespresso machine were not supplied on our second day. We did get them after... More

Was this review helpful? Yes 1
Cheltenham, United Kingdom
1 review
2 of 5 stars Reviewed 3 days ago NEW

We have just returned from spending a disappointing two nights at the Hotel and this is the first time I have felt it necessary to post a view on a hotel. The room was small, dark, had a horrible smell and is in desperate need of refurbishment (not reflective of the photo on the website). Some rooms in the same... More

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GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Nicky P, Thank you for your review, I was disappointed to read that you chose this experience to post your first review rather than discuss with us the shortcomings you experience to give us a chance to try and address them at the time. Please accept my apologies for you experience and for the distrubance caused by some refurbishment... More

Torquay, England, United Kingdom
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 5 days ago NEW

My wife and I were absolutely delighted with our two night stay at this hotel. The staff could not have been more friendly. It was a lovely room with floor to ceiling windows, nice furnishings and a balcony view of the town of Windsor. Very handy for the castle and shops, and superb, delicious evening meal and a huge variety... More

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GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Duncan C, Thank you for your positive feedback and comments which I will be delighted to share with the team. I'm delighted you had a fantastic stay with us and hope we can welcome you back to Windsor in the near future. Kind Regards, David Hayden General Manager More

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Had a 2 night weekend at the Mercure and found it a good choice. Located on the High Street, across the road from Windsor Castle, bars and restaurants, and a short stroll to the Thames. Rooms clean and tidy, with free Wi-Fi throughout the hotel. Staff were friendly, and very efficient, although the bar service was a little slow at... More

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GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Paulf432014, Thank you for your recent review and feedback following your stay with us. I appreciate the positive comments you make and that you would not hesitate in recommending us a place to stay in Windsor. I hope we can have the pleasure of welcoming you back to the hotel in the near future. Kind Regards, David Hayden General... More

London, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I stayed at this hotel over last weekend to celebrate a family occasion and booked five rooms in total. On the positive side, the hotel is perfectly located, has a relaxed feel and the staff are quite simply charming and eager to please. Our rooms were comfortable, if a little tired looking (and it would have been nice if my... More

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GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear RobJJ64, Thank you very much for your review and feedback. I was delighted to read that you would recommend us as a hotel to stay at and for sharing some of the positive experiences you had during your stay about the staff and the rooms. Please be assured I will follow up with the head chef about your food... More

Leicestershire, United Kingdom
1 review
2 of 5 stars Reviewed 1 week ago

Firstly, in case you aren't aware, car parking is extra, despite being a resident, a hefty £12 per day for a car park that has to be double parked and very tight. That was the first issue. We were placed in the brick outhouse outside and over the car park. Smelt, and felt, a tad tired Whole block could do... More

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GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear keene6363, Thank you for your recent review and feedback, please accepy my apologies that we did not deliver the right experience for you. Please be assured I value your comments and shall discuss them with the team and ensure they are actioned. I'm disappointed to read that you were not aware of the car parking charges as we do... More

Senior Contributor
25 reviews 25 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I spent a Friday in Windsor, had lunch, a boat trip, evening meal and a night spent in the Mercure Windsor Castle Hitel situated opposite Windsor castle. We had a room overlooking the castle with a four poster bed which was very comfortable. The staff at the hotel, from Jim in the car park to the breakfast... More

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GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Swaylands, Thank you for your recent review and feedback about your experience with us. I am delighted you had a excellent stay with us and will be delighted to share this feedback with the team. On behalf of the team I hope we can have the pleasure of welcoming you back to Windsor in the near future. Kind Regards,... More

Buckingham, United Kingdom
Top Contributor
102 reviews 102 reviews
30 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I booked the Windsor Castle Hotel to celebrate our 35th Wedding Anniversary. Gabrielle on reception when we arrived was very welcoming and informed us they had upgraded us to a superior room, she was very helpful and a great start to our visit. The room was at the front of the hotel above the high street. It was lovely, well... More

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GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear liver070, Thank you for your recent review and I was delighted to read the special little touches by the team added to the enjoyment of your anniversary stay with us. I will certainly share your feedback with the team who I know will be encouraged by this. I hope we can have the pleasure of welcoming you back to... More

Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here on the way home from a cruise with the extended family. Caught the country train (which was trains) from Southhampton (not via London) which is the cheapest way to get there but you could get a bus or ship transfer. We find the Mercure range a reasonable option for the UK. Its a Mercure Hotel with a lot... More

Was this review helpful? Yes
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear bgnmc13, Thank you for your recent review following your stay with us. I was delighted to read some of your positive comments in relation to the staff, the breakfast and an enjoyable way to relax before returning home. I hope we can welcome you back to Windsor in the near future. Kind Regards, David Hayden General Manager More

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Additional Information about Mercure Windsor Castle Hotel

Address: 18 High Street, Windsor SL4 1LJ, England
Phone Number:
Location: United Kingdom > England > Berkshire > Windsor and Maidenhead > Windsor
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Windsor Castle Hotel 4*
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Also Known As:
Mercure Castle Windsor Hotel Windsor
Accor Castle Windsor
Mercure Windsor

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Amenities

Business Center with Internet Access Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#3 Romantic Hotel in Windsor #3 Luxury Hotel in Windsor #4 Family Hotel in Windsor #4 Business Hotel in Windsor
Hotel Class
Official Description (provided by the hotel)
Mercure Windsor Castle hotel is a 108 room, 4 star hotel located in Windsor, opposite the main gates of Windsor Castle. The Castle and grounds are just a few minute’s walk. Your hotel booking can include traditional or contemporary rooms, all with internet access and minibar. The Eighteen Restaurant has an award-winning a la carte menu, and Bar@18 is perfect for coffee or cocktails. There are 12 fully-equipped event spaces for weddings or presentations. ... more   less 
Number of rooms
108

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Gloucester, United Kingdom

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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