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All 14 Windsor hotels

Mercure Windsor Castle Hotel

4.0 of 5 Hotel   |   18 High Street, Windsor SL4 1LJ, England
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Ranked #4 of 14 hotels in Windsor
A recent review
4 of 5 stars reviewed yesterday
traveldoll11 donegal
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931 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (168)
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donegal
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed here on our last night in Windsor. We booked late as had planned to return to another hotel but were disappointed with it so decided to try Mercure Castle Hotel instead. We got a room in the Mews, very spacious, loads of room, very clean. Bathroom was big with separate bath and a very powerful shower. Edyta on reception... More

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Bournemouth, United Kingdom
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Right in the centre of Windsor, with a secure car park! We were able to check-in early, lovely room on 3rd floor, we had made a point of asking for a quiet room being on the actual High Street. It wasn't too bad for noise, even though there was a pub opposite, you do have the option of keeping the... More

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GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Jackie O, Thank you for your recent review and positive comments about your experience with us. I was delighted to see you had a good stay with us and would recommend us as a place to stay. I will be certain to share your comments with the team who I know will be encouraged by this. I hope we... More

Contributor
15 reviews 15 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

I went for a night away and this hotel is perfectly located, really central practically opposite the castle, right next to the shops and castle. The room was nice and spacious and staff friendly. And breakfast was nice.

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GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Hanykha, Thank you for your recent review and feedback which I appreciate. I was pleased to read you had a good stay with us and hope we can welcome you back in the near future. Kind Regards, David Hayden General Manager More

Contributor
17 reviews 17 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a really nice hotel, great service and an amazing location to visit Windsor. Seriously, you can see the changing of the guard from inside the hotel! The only thing to consider is that it is a bit old and so the rooms are slightly smaller than they should be (but not so small that it was unbearable) and... More

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GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Ranatan, Thank you for your recent review and positive feedback about the hotel which I appreciate. Thank you for your recommendation and I hope we can welcome you back to Windsor in the near future. Kind Regards, David Hayden General Manager More

Houston, Texas
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

We enjoyed our stay 1 night British Isle Cruise. The hotel staff were totally accommodating and tried to find us a room that was a bit cooler but we stayed put and it did cool down in the evening. The room was very comfortable and we loved the location.

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GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Sue44044, Thank you for your recent review and positive feedback about your stay and the staff. I hope we can have the pleasure of welcoming you back to Windsor in the future. Kind Regards, David Hayden General Manager More

Vienna, Austria
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

Great location for an Hotel, closed to Windsor Castle, some very nices pubs and restaurants as well as shopping area. Rooms are good and clean - but it is not a modern hotel, but fit for purpose. Good english breakfast - and it not easy to get out of the bar in the evening, as relexing environment which invites you... More

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GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Erika L, Thank you for your recent review and feedback, thank you for your positive comments and I hope we can welcome you back to WIndsor in the near future. Kind Regards, David Hayden General Manager More

Dhahran
Contributor
16 reviews 16 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed at this hotel for a wedding anniversary . Nice staff but 'deluxe' room very disappointing very small room. Stifling hot but couldn't open either window. Shower over bathtub!! No help with luggage. There are better hotels in the area at same price range.

Was this review helpful? Yes 1
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Tracy701, Thank you for your comments and feedback which I value. Please could you drop me a note on which room you stayed in to david.hayden@accor.com as all of our windows should open to allow guests who prefer this option rather than using the air conditioning we offer in each of the rooms also. We do offer luggage assitance... More

Letchworth Garden City
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

Four of us again spent a night at this hotel while on our way to the horse racing at Windsor. The location is perfect for sight seeing. Rooms are good but, as like many hotels built in this era, the plumbing leaves lots to be desired. Shower power is very very weak, with barely a 'drizzle' coming through. At breakfast... More

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GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Terry H, Thank you for your recent review and feedback, please be assured I value this feedback and will incorporate this in to our forthcoming refurbishment of the hotel early next year. Thank you for your positive comments also and I hope we can welcome you back to Windsor in the near future. Kind Regards, David Hayden General Manager More

Dublin, Ireland
Senior Contributor
44 reviews 44 reviews
14 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My 9 year old daughter and I stayed here when we were visiting Legoland and London. From the moment we arrived the staff on reception made us feel very welcome. The room was perfect and breakfast each morning was a bargain at £10 with my daughter eating for free. We decided to have dinner in the restaurant the first night... More

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GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear RoryVegas, Thank you for your feedback in particular about Andi who I know will be delighted to read this. I hope we can welcome you back to Windsor again in the near future. Kind Regards, David Hayden General Manager More

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Additional Information about Mercure Windsor Castle Hotel

Address: 18 High Street, Windsor SL4 1LJ, England
Phone Number:
Location: United Kingdom > England > Berkshire > Windsor and Maidenhead > Windsor
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Windsor Castle Hotel 4*
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Also Known As:
Mercure Castle Windsor Hotel Windsor
Accor Castle Windsor
Mercure Windsor

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Amenities

Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#3 Romantic Hotel in Windsor #3 Luxury Hotel in Windsor #4 Family Hotel in Windsor #4 Business Hotel in Windsor
Hotel Class
Official Description (provided by the hotel)
Mercure Windsor Castle hotel is a 108 room, 4 star hotel located in Windsor, opposite the main gates of Windsor Castle. The Castle and grounds are just a few minute’s walk. Your hotel booking can include traditional or contemporary rooms, all with internet access and minibar. The Eighteen Restaurant has an award-winning a la carte menu, and Bar@18 is perfect for coffee or cocktails. There are 12 fully-equipped event spaces for weddings or presentations. ... more   less 
Number of rooms
108

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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