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All 14 Windsor hotels

Mercure Windsor Castle Hotel

4.0 of 5 Hotel   |   18 High Street, Windsor SL4 1LJ, England
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78%
Ranked #4 of 14 hotels in Windsor
A recent review
3 of 5 stars reviewed 6 days ago
Heidi C Walton-On-Thames, United Kingdom
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896 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (158)
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English first
Walton-On-Thames, United Kingdom
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The one absolutely amazing thing about this hotel is the location! You step out the front door and Windsor is right there on your doorstep with the High Street, Windsor Castle and Windsor Riverside all within a few minutes walk but in my opinion that's the only thing it really has going for it! We checked in at about 1pm... More

Was this review helpful? Yes 1
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Heidi C, Thank you for your comments and review which I will discuss with the team and ensure we action any of the appropriate points you raise especially some of the service points you raise. Kind Regards, David Hayden General Manager More

Ellesmere Port, United Kingdom
Contributor
15 reviews 15 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

We stay more or less at the same time each visit early July. We think that what makes this hotel click is the excellent staff both front of house and office based, nothing seems to much trouble. I would recommend contacting a lady called Gloria if you need any questions answering. also make sure you have a drink in the... More

Was this review helpful? Yes 1
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear storton, Thank you for your recent review and thank you for returning to us again. I will be delighted to share your positive feedback with the team who I know will be encouraged by this. We look forward to welcoming you back in the near fututre. Kind Regards, David Hayden General Manager More

Hong Kong
Top Contributor
160 reviews 160 reviews
51 hotel reviews
137 helpful votes 137 helpful votes
3 of 5 stars Reviewed 1 week ago

Location across the road from Windsor castle. A 2 min walk. There are also restaurants right in front and coffee shops beside it. Large parking space if you are driving for 12 pounds overnight. We were out in the building in the back across the parking lot connected to the main building. It has two floors with a long corridor... More

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GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear DDCHK, Thank you for your recent review and comments about your experience at the hotel. Please be assured I value your comments, will discuss them with the team and take any appropriate action. I hope we can welcome you back to Windsor in the near future. Kind Regards, David Hayden General Manager More

Manchester, United Kingdom
Contributor
14 reviews 14 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Just got back from a nights stay at this lovely little hotel. I was on a business trip with work and had a really nice time. The hotel is literally in the middle of Windsor Town Centre opposite the castle grounds. You couldn't get much closer if you tried. You can walk to the shops, bars and restaurants within minutes.... More

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GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear LucyHutch, Thank you for your review and feedback. I'm pleased you and your party had an enjoyable time with us and hope we can welcome you back in the near future. Kind Regards, David Hayden General Manager More

Fife, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Spent 2 nights here, Thursday and Friday. Staff excellent especially Aaron, he was a joy. Well done had a fab time. Food lovely, our room and bathroom small, but very clean and as surrounding area so beautiful you are not in your room very much. Would recommend.

Was this review helpful? Yes
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear P M, Thank you for your recent review, I was delighted to see you had a excellent stay with us. I will make sure I share your feedback with Aaron who I know will be pleased to receive this. I hope we can welcome you back to the hotel in the near future. Kind Regards, David Hayden General Manager More

Perth, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

The location of this hotel is excellent, just across the road from Windsor Castle and a short walk to the shops. The staff were very helpful and pleasant. I think the rooms could do with an update, especially the carpet and bathrooms. It was a pleasant stay, but for the money it is a little run down.

Was this review helpful? Yes
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Jill295, Thank you for your recent review and feedback, especially your comments about the team. We are planning a refurbishment of the hotel from January next year which will address some of the concerns you raise over the bedrooms. I hope we can welcome you back to Windsor in the near future. Kind Regards, David Hayden General Manager More

hampshire
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Situated approximately 100 yards from the Windsor Castle main visitors entrance, Mercure Windsor Castle is a superb location for a sightseeing trip. Occupying a much larger facade than a rival hotel chain mere doors away Mercure enjoy a far better position in my opinion. Enjoy the guards procession from your dining table at the front of the hotel or wander... More

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GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear 40somethingHampshire, Thank you very much for your kind review. I am delighted you had an excellent stay with us and really appreciate your feedback. I hope we can have the pleasure of welcoming you back in the near future. Kind Regards, David Hayden General Manager More

AndySCFC
Contributor
20 reviews 20 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Booked a superior room for the weekend to celebrate my wives birthday. Arrived just after lunch and our room was ready for us upon entering the room hotel had left a birthday card and a box of truffles, very nice touch. Hotel bar was excellent and the bar manager (I think) a tall scottish gentleman was an absolute star very... More

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GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear AndySCFC, Thank you very much for your review following your stay with us. I was delighted to read that you enjoyed the weekend with ourselves for your wifes birthday and will make sure I share your positive comments with the team and Andi our bar manager who you mention. I hope we can welcome you back in the near... More

Crawley, United Kingdom
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We went to look around this hotel in view of a function next year. Very attentive staff, all rooms have had a recent refit, suites and upgraded rooms are marvellous. On-site car park. Just on Windsor high st opposite the castle, plenty of shops, pubs & eateries.

Was this review helpful? Yes
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Me_Again79, Thank you for your recent review and positive comments which I will be delighted to share with the team. We look forward to welcoming you next year for your function. Kind Regards, David Hayden General Manager More

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Additional Information about Mercure Windsor Castle Hotel

Address: 18 High Street, Windsor SL4 1LJ, England
Location: United Kingdom > England > Berkshire > Windsor and Maidenhead > Windsor
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Windsor Castle Hotel 4*
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Also Known As:
Mercure Castle Windsor Hotel Windsor
Accor Castle Windsor
Mercure Windsor

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Amenities

Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#3 Romantic Hotel in Windsor #3 Luxury Hotel in Windsor #4 Family Hotel in Windsor #4 Business Hotel in Windsor
Hotel Class
Official Description (provided by the hotel)
Mercure Windsor Castle hotel is a 108 room, 4 star hotel located in Windsor, opposite the main gates of Windsor Castle. The Castle and grounds are just a few minute’s walk. Your hotel booking can include traditional or contemporary rooms, all with internet access and minibar. The Eighteen Restaurant has an award-winning a la carte menu, and Bar@18 is perfect for coffee or cocktails. There are 12 fully-equipped event spaces for weddings or presentations. ... more   less 
Number of rooms
108

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