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Mercure Windsor Castle Hotel

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18 High Street, Windsor SL4 1LJ, England
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UK SUMMER SALE
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Mercure Windsor Castle Hotel
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1,116 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (214)
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English first
  • All months
    (1116)
  • Mar-May only
    (291)
  • Jun-Aug only
    (356)
  • Sep-Nov only
    (256)
  • Dec-Feb only
    (213)
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Hornchurch, United Kingdom
Level Contributor
156 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed today NEW

Stayed here when visiting Windsor, very central hotel opposite the entrance to the Castle. Large comfortable room, good sized bathroom, very clean. All hotel staff were very helpful and polite. Did not eat in the hotel so cannot comment on the Restaurant.

Was this review helpful? Yes
Kemijarvi, Finland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We stayed for 1 night in superior room on third floor, and really loved it! It was very clean and the beds were one of the best beds we´ve ever had when travelling around UK! There was complimentary wine in the fridge, and other juices as well. Nespresso was also a very nice thing to have. There was a Villeroy... More 

Was this review helpful? Yes
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Birkitta, Thank you for your review and feedback. I'm delighted you had a wonderful stay with us and hope we can welcome you back to the hotel soon for those extra few days you would have liked with us. Kind Regards, David Hayden General Manager More 

Saltash, United Kingdom
Level Contributor
35 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed at this hotel from 13th to 16th July. We had a superb time. The staff were very helpful, the food was excellent, wonderful breakfasts each day and on our last night we had dinner in the restaurant, which was delicious and good value for money. The service in all areas was perfect and the staff looking after the... More 

Was this review helpful? Yes
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Susan D, Thank you for your recent review and feedback. I am delighted you had such an enjoyable stay with us and will take pleasure in sharing your feedback with the team. I hope we can welcome you back to the hotel in the near future. Kind Regards, David Hayden General Manager More 

Andover, United Kingdom
Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Following a most enjoyable "experience" visit to Windsor Castle, we had been given a voucher for afternoon tea for two at Windsor Castle Hotel. At a hotel, one normally would head for Reception - the signs took one to an area where it was not; during refurbishment work it had been moved! Eventually finding it, we were escorted to the... More 

Was this review helpful? Yes
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear DraigGoch51, Thank you for your recent feedback. Please accept my apologies that the final stages of our enhancements impacted upon your experience with ourselves due to the relocation of some our services during this period. I hope we can welcome you back in the future to give you the experience and atmosphere I know the hotel does have. Kind... More 

common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We arrived in Windsor late afternoon with no accommodation booked. Staff were very helpful and friendly. We were given a free upgrade to the prestige room over looking Windsor castle, given complementary drinks, amenities and parking. Aaron was particularly accommodating and made our stay very enjoyable. The bar man, Andy nailed our drinks! Would recommend to anyone looking for a... More 

Was this review helpful? Yes 1
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear belinda m, Thank you for your recent review and feedback. I'm delighted you felt well looked after and enjoyed your stay with us. I will be happy to share your comments with the team in particular Aaron and Andi who you highlight as looking after you. I hope we can welcome you back to Windsor in the near future.... More 

Manchester, England, United Kingdom
Level Contributor
86 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is beautiful inside, very clean and very well dressed. We had the Privilege Room which includes free drinks and snacks in the room. The bed was massive and very comfortable, and the shower was great although a bath would have been nice after a 200 mile drive. The staff were nice and very helpful. The only things I... More 

Was this review helpful? Yes
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Steve P, Thank you for your recent review and feedback. Thank you for your positive comments about our newly refurbished hotel and also about the team. Please accept my apologies if we promised to do something for your birthday and failed to do this please be assured I will follow this up with the team. We do advertise that... More 

London, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We needed a last minute place to stay on a Saturday night ahead of a flight from Heathrow. As I wanted to book the same day, I thought over the phone was best - 15 minutes and being passed to at least 3 people I was given the option of a call back. I was called back within 30 mins... More 

Was this review helpful? Yes
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear London2NewYork, Thank you for your feedback following your recent stay with ourselves. As a group we have recently launched an on-line rate only available if booked on line as you highlight in your feedback which has certain terms and conditions attached which is why it is only available in this way. Thank you for your feedback about the team... More 

Vale of Glamorgan, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Fabulous location and very comfortable rooms. The hotel is so convenient I stayed the one night as had a christening to attend to in Harrow on the hill. However it will not be the last time I will use this hotel. It is undergoing some refurbishment at the moment but even that did not distract from the fabulous location opposite... More 

Was this review helpful? Yes
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Meryltrueblue, Thank you for your recent review and comments, I was delighted to read you had a good stay with us and will be looking do so again in the future. We look forward to welcoming you back to the hotel hopefully not in the to distant future. Kind Regards, David Hayden General Manager More 

Hong Kong, China
Level Contributor
408 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 361 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel has one of the best locations in Windsor - opposite the castle and it is an ideal location. Car parking can be challenging and the hotel has its own car park but expect to pay about 10 GBP a day. When we visited the Hotel was undergoing some renovation so there was some dislocation. We arrived and were... More 

Was this review helpful? Yes
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear ESVincent, Thank you for your review, feedback and constructive comments about your experience during your stay with us. Please be assured we will discuss these as a management team and ensure we address the points you raise. I hope we can welcome you back in the near future. Kind Regards, David Hayden General Manager More 

havana
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

Just returned from a one night stay at castle hotel couldn't have had a better time staff lovely and attentive. Room very clean and tidy. The location couldn't have been better nearly opposite castle and short walk from River Thames where we had a short river trip. Evening meal veryt good.

Was this review helpful? Yes
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear barabra00, Thank you for your recent review and feedback. I'm delighted you had a lovely stay with us and hope we can welcome you back to Windsor in the near future. Kind Regards, David Hayden General Manager More 

Hotel Review Summarization

What travelers say

  • Very good(22)
  • High Street(15)
  • Car park(15)
  • Great location(13)
  • FREE parking(11)
Questions? Get answers from hotel staff and past guests. Ask a question

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Bathroom (8)
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Room/suite (8)
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Business center/function rooms (3)
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Dining (4)
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Hotel & grounds (5)
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