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Mercure Windsor Castle Hotel

4.0 of 5 18 High Street, Windsor SL4 1LJ, England
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Mercure Windsor Castle Hotel
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Mercure Windsor Castle Hotel
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967 reviews from our community

Traveler rating
    417
    331
    138
    50
    31
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (178)
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nireland
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
108 helpful votes 108 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed 18th October after ascot races. Reception staff welcoming and helpful. Bar lounges are very nice and clean. Staff are good there also . Bedrooms are shabby . although beds are comfortable. Bathroom needs major overhaul as does the corridors etc. Breakfast good. All in all good . but needs a major TLC to bring it up to the mark... More

Was this review helpful? Yes 1
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear johnturnerNireland, Thank you for your recent review and positive comments about the service you encountered in all areas of the hotel. I appreciate your feedback in relation to the product at the hotel and I will visit the room personally to see what we can immediately to improve this before our refurbishment takes place next year. Please accept my... More

Woodbridge, United Kingdom
Senior Contributor
39 reviews 39 reviews
21 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here on business, last minute booking so a little short of choice. Had to book a twin room, which was ok in the end, bed was really comfortable, however rest of room was a bit drab, an overdose of brown... bathroom was a bit tired, nothing wrong with it, but could do with some update - the shower was... More

Was this review helpful? Yes
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Jtravel1907, Thank you for your recent review and feedback. I was pleased you had a perfectly acceptable stay with us and found the service to be good, we are currently finalising our refurbishment plans for 2015 which will address the areas you highlight. I hope we can have the pleasure of welcoming you back in the future to see... More

Sheffield, United Kingdom
Contributor
16 reviews 16 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Lovely feel throughout the hotel. Staff were friendly, room was nice with a small balcony, and free WIFI!! Easy walks to the shops, hotel is located right outside the castle, and easy to walk to any number of restaurants. Stayed as a business trip, but happy to return on a small leisure break.

Was this review helpful? Yes
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear VEG_12, Thanks for your recent review following your recent stay with us. I'm pleased you found the hotel to have a lovely feel about it and that the staff were all friendly. I hope we can welcome you back to Windsor in the near future on a small leisure break. Kind Regards, David Hayden General Manager More

Berkshire
Top Contributor
103 reviews 103 reviews
16 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Having booked a special bi-annual lunch in London in January imagine the disappointment to get to the station and find no trains running due to signalling damage. We tried desperately to get to the Lancaster Hotel even driving as far as West London to try and hop on the tube but it was not to be. Seeking to cheer ourselves... More

Was this review helpful? Yes 1
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear AnthonyandAna, Thank you for your recent review of your restaurant experience I was delighted to read this feedback. I wil ensure I share your positive comments about the food and service with the team in particular Sarah who looked after you. I hope we can welcome you back to the hotel in the near future. Kind Regards, David Hayden... More

Cardiff, United Kingdom
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Staff were friendly and accommodating. Hotel was comfortable and clean with a good bar and restaurant. The Hotel has a car park accessed from the side and is useful as the a Hotel is in the centre of Windsor, convenient for the Castle and the shopping areas.

Was this review helpful? Yes
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Jeff690_12, Thank you for your review and feedback following your recent stay with ourselves. I hope we can welcome you back to Windsor in the near future. Kind Regards, David Hayden General Manager More

Maidenhead, United Kingdom
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We have just returned home from having our daughters wedding reception at this lovely hotel. The marriage ceremony was across the road at the Guildhall and this was the no1 choice after visiting other Windsor Hotels. We were so pleased with our choice, the staff through out the hotel were professional, polite and friendly and absolutely nothing was too much... More

Was this review helpful? Yes
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Barabra B, Thank you for your recent review and I was delighted to read that everything went well with the wedding celebrations you enjoyed at the hotel. I will be pleased to pass on your positive and encouraging comments to the team who I know will be proud to receive them. I hope we can welcome you back to... More

Maidenhead, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

Just had a wonderful 2 night stay for a friends wedding. I can not praise the staff highly enough. Front reception...excellent bar staff....excellent food delicious and plentiful. The hotel is very homely I can't wait to return!

Was this review helpful? Yes
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Janet F, Thank you for your glowing review which I will be delighted to share with the team. We look forward to welcoming you back in the near future hopefully. Kind Regards, David Hayden General Manager More

Zurich, Switzerland
Senior Contributor
46 reviews 46 reviews
19 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Perfect breakfast and dinner. Don't miss it. Staff still very friendly and helpful. Location could not be better. In case you can't walk well, there are a lot of stairs depending where in the hotel you are. Cleaning issues still there, complain at the front desk if you disagree with the status of your room!

Was this review helpful? Yes
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Sumdari, Thank you for your recent review and feedback which I am aware has also been discussed directly with my operations manager also. Please be assured I appreciate your positive comments and also the areas you feel we need to focus on and improve. I can assure you we are following up with the relevant departments to address these... More

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Myself and my friend stayed here on 26th September and as it was my birthday the hotel upgraded us to a suite, supplied us with a free mini bar, chocolates, a birthday card and a fruit bowl all compliments of the staff. This was absolutely above and beyond what they needed to do and made the stay very special indeed.... More

Was this review helpful? Yes
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Lisa E, I was delighted to read you had a excellent stay with us on your birthday and will make sure I share your positive feedback with the team. I hope we can welcome you back to Windsor in the near future and thank you for your recommendation for the hotel. Kind Regards, David Hayden General Manager More

Ashford, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

The service we received at this hotel was excellent - it was my friend's birthday and the Hotel's little touches made our stay exceptional. The staff were nothing but helpful and we received the 'personal' touch

Was this review helpful? Yes 1
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Angela H, Thank you for your recent review and feedback. I was delighted to read that you found the service excellent and that the little touches the team did made your stay exceptional. I hope we can have the pleasure of welcoming you back to Windsor in the near future. Kind Regards, David Hayden General Manager More

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Additional Information about Mercure Windsor Castle Hotel

Address: 18 High Street, Windsor SL4 1LJ, England
Phone Number:
Location: United Kingdom > England > Berkshire > Windsor and Maidenhead > Windsor
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Windsor Castle Hotel 4*
Number of rooms: 108
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Also Known As:
Mercure Castle Windsor Hotel Windsor
Accor Castle Windsor
Mercure Windsor

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