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Mercure Windsor Castle Hotel

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18 High Street, Windsor SL4 1LJ, England
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What travelers say:
Very good
(22)
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(15)
High Street
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Mercure Windsor Castle Hotel
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Mercure Windsor Castle Hotel
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1,052 reviews from our community

Traveler rating
    449
    360
    152
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    32
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (200)
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London, United Kingdom
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

Lovely rooms. Ideal central location in Windsor, especially if you're a first time visitor. Food excellent but breakfast pricey. Staff friendly and helpful. The only down side was the expensive charge for car parking.

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Loughborough, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We had booked for afternoon tea after our visit Windsor Castle. When we got there, they looked extremely busy but we were shown to a reserved table. Unfortunately after this we were left waiting. As we were parked in a public carpark, time was of the essence. I spoke to a gentleman waitor ( Zaffir) who very kindly told me... More 

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GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Gabriel D, Thank you for your review and positive feedback about your experience here at the hotel. I will be delighted to share your feedback with Zaffar who looked after you. I hope we can welcome you back to the hotel in the near future. Kind Regards, David Hayden General Manager More 

Bristol, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago NEW

This is our first time staying at the hotel. The location is great with just a short walk to Windsor Castle and the Shopping Centre. We arrived at the hotel a little before 12noon. Check in was simple although our room wasn't available til 2pm. Didn't bother us as we were going to see the Castle first anyway. We could... More 

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GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear JHale86 Thank you for your comprehensive review following your recent stay with us.I am delighted you had a memorable time at our hotel and will ensure I share your feedback with the team. I hope we can have the pleasure of welcoming you back to Windsor in the near future Kind Regards, David Hayden General Manager More 

London, England, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago NEW via mobile

Stayed in the castle hotel for 1 night in an executive room it was great and the food was amazing!!! The only negative was £12 for parking when I have just payed £220 for the room and the extra £5 for parking after checkout. Other than that would highly recommend

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GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Robert P Thank you for your review and feedback following your recent stay with us. I am delighted you had a wonderfull time at our hotel and will ensure your feedback is shared with the team. We very much hope to have the opportunity to welcome you back in the future Kind Regards, David Hayden General Manager More 

Norfolk, United Kingdom
Contributor
14 reviews 14 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Stayed here for a night with my wife as it is close to Heathrow. Great location, good staff. But they had to be as the new rooms they put us had problems, no towel rail heaters, the room was cold and could not be made warm. On a Saturday afternoon there was still drilling and hammering.....! Anyway the staff changed... More 

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GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Baggywrinkle75 Thank you for your review and comments following your stay with us. I'm delighted you had a good stay at our hotel and thank you for the feedback you gave us in relation to the service attributes of the team. We appreciate your comments regarding the bedroom and we look forward to welcoming you back in the near future.... More 

Welwyn Garden City, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

Called in for a drink and a bite to eat on Saturday 18th April at 2pm and met two of the nicest bar staff ever. I emphasis the date and time because, if they read these posts, I hope the management of the Windsor Castle Hotel will pass on my thanks to these two lovely ladies for making us feel... More 

Was this review helpful? Yes
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear SueBazO Thank you for your review and feedback following your recent visit to the Mercure Castle Hotel Windsor. I am delighted to read that you were very well looked after and your visit to our hotel was a memorable one. I have shared your comments with the team and we hope to have the opportunity to welcome you back... More 

Windsor, United Kingdom
Top Contributor
109 reviews 109 reviews
18 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Good Comfortable large Lounge area Fast friendly service Tea / Coffee and sandwiches all available Full Bar facilities Parking at rear expensive and not always open for non residents Also area at front entrance in addition to the adjacent Lounge

Was this review helpful? Yes
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear ken L Thank you for your review and feedback from your recent experience with us. I'm delighted you had a pleasant stay at our hotel and will ensure I share your feedback with the team. We hope that we can have the pleasure of welcoming you back to Windsor in the near future. Kind Regards, David Hayden General Manager More 

London, United Kingdom
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was my first time staying in Windsor and with the Mecure hotel group. I had stayed previously at other Accor Hotels in which Mecure is a member which is what tempted me to stay here. The hotel also has a car park with ample room which was something quite important to me. I stayed for a couple of nights... More 

Was this review helpful? Yes 2
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear KP_SP_Review, Thank you for your very comprehensive review and feedback from your recent experience with us. I'm delighted you had a wonderful stay with us and will ensure I share your feedback with the team in particular with Aaron and Gabriella who you mention by name. I hope we can have the pleasure of welcoming you back to Windsor... More 

Burlington, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

we stayed at this hotel for two nights at the end of a two week trip to Europe. we stayed at 4 different hotels in \London Rome and Malta, all 4 star and above. the mercure in Windsor we booked months in advance. imagine our horror when we arrived to find ourselves in a dark, damp, dingy annex. access to... More 

Was this review helpful? Yes 1
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear andrea l, Thank you for your review and feedback. I'm disappointed to read you did not have the experience you deserved, please accept my apologies for this and as such please can I ask you to contact me directly on david.hayden@accor.com so that I can contact you personally to discuss this with you. Kind Regards, David Hayden General Manager More 

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