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All 14 Windsor hotels

Mercure Windsor Castle Hotel

4.0 of 5 Hotel   |   18 High Street, Windsor SL4 1LJ, England
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Ranked #4 of 14 Hotels in Windsor
A recent review
4 of 5 stars reviewed today
Angela H Ashford, United Kingdom
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959 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ashford, United Kingdom
1 review
4 of 5 stars Reviewed today NEW

The service we received at this hotel was excellent - it was my friend's birthday and the Hotel's little touches made our stay exceptional. The staff were nothing but helpful and we received the 'personal' touch

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Lincolnshire
Top Contributor
75 reviews 75 reviews
22 hotel reviews
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed here in July when visiting Windsor. Hotel is a perfect location - very central, and very easy to get to. The hotel offers parking at the rear which was (I believe) £10 per full day. It isn't cheap but compared to the rest of Windsor it is a bargain. The room was lovely! We chose the executive double room... More

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GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear LincolnshireFoodie, Thank you for your recent reveiw and positive comments following your stay with us in July this year. I appreciate your feedback and will be delighted to share this with the team. Thank you for your recommendation and I hope we can welcome you back in the near future. Kind Regards, David Hayden General Manager More

essex
Contributor
13 reviews 13 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed one night (20/9), to attend a function at the Hotel. Great location as it right next to the castle. Rooms very good and the service excellent. Breakfast was very varied and enjoyable. Very clean in all areas and staff very helpful. Would stay again when visiting Windsor as location is excellent. Good point was it has a good Car... More

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GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear EssexAmber, Thank you for your recent review and feedback about your experience with us. Thank you for your comments in particular about the excellent service which I will be delighted to share with the team. We do normally charge for car parking but as I believe you were with a group booked in advance of car parking charges being... More

Mitchellville, Maryland
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Ideally located to visit Windsor Castle. Close to restaurants and cafes. Breakfast was very good and the service was excellent. I would stay there again if and when I return to Windsor. Free parking in the rear of the hotel. Car park is narrow and difficult to negotiate.

Was this review helpful? Yes 2
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear MJS658, Thank you for your recent feedback and review of your stay, I was delighted you found breakfast good and our service excellent. I hope we can have the pleasure of welcoming you back to the hotel in the near future. Kind Regards, David Hayden General Manager More

St. John's, Canada
Contributor
12 reviews 12 reviews
12 hotel reviews
3 of 5 stars Reviewed 2 days ago NEW

Pleasant hotel but very pricey but with windsor castle across the road it's all about location. Our Room was very tired looking, the couch was dreadful. However the bathroom was good and The bed comfortable. Wifi was good but had to call reception to turn on the tv - who knew you Had to press 1 , no instructions in... More

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GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear southwestgal85, Thank you for your recent review and feedback which I appreciate, please be assured we do try very hard to maintain the hotel and deliver exceptional service to our guests many of which testify to this. We will of course discuss and action your comments and I hope we can welcome you back to the hotel in the... More

ridgefield ct
Contributor
19 reviews 19 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Recently spent one night in Windsor enroute to a painting workshop in North Yorkshire .Windsor is a wonderful alternative to London! We arrived shortly after 10am and were so surprised( and grateful) that our rooms were ready.We freshened up and went out for a most delightful day. The weather was superb and the hotel was perfect in every way.Staff was... More

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GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear FXD, Thank you for your recent review and positive comments. I'm delighted you enjoyed your stay with us and are looking to come back for a longer stay with ourselves. Kind Regards, David Hayden General Manager More

London, United Kingdom
Contributor
12 reviews 12 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I arrived quite late at night but received a warm welcome. The hotel is of a good quality although it is a bit of a maze finding your room. Unfortunately there was a slight misunderstanding about our room, we were expcting a double and we got a twin, they were not able to rectify this, but offered us breakfast gratis... More

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GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Miller_CC2012, Thank you for your recent review following your stay with us. I was pleased to read that you received excellent service from the team but please accept my apologies for the misunderstanding on the room type booked. Please be assured I will follow this up with the team to ensure we always try to meet our guest expectations.... More

Montreal, Canada
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here in SEP2014 and the hotel staff is super friendly, the location is right at High Street. If you walk out the front door, you can see the changing of the guards. Windsor has this special old British atmosphere, which you will feel in the hotel too. Breakfast and its service is just excellent. There are some nice pubs... More

Was this review helpful? Yes 1
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Soepkip, Thank you for your recent review and in particular the comments you gave about the excellent service you recieved. I'm delighted you had an enjoyable stay with us and hope that we can welcome you back to the hotel in the near future. Kind Regards, David Hayden General Manager More

Mooloolaba, Australia
Top Contributor
73 reviews 73 reviews
45 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed 1 week ago

Just returned from three nights staying in the hotel and it did not meet expectations and not worth the cost which was very expensive to us visiting from Australia, The room was a privilidged room but we didn't feel privilidged at all. The capsules for the nespresso machine were not supplied on our second day. We did get them after... More

Was this review helpful? Yes 2
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear BrisbaneCazza, Thank you for your recent review and feedback. Please be assured I will share and discuss your feedback with the team so we can take the appropriate action. We do charge in line with the market rates for central Windsor and I'm sorry if you felt that this was not value for money. I hope we can welcome... More

Cheltenham, United Kingdom
1 review
2 of 5 stars Reviewed 2 weeks ago

We have just returned from spending a disappointing two nights at the Hotel and this is the first time I have felt it necessary to post a view on a hotel. The room was small, dark, had a horrible smell and is in desperate need of refurbishment (not reflective of the photo on the website). Some rooms in the same... More

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GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Nicky P, Thank you for your review, I was disappointed to read that you chose this experience to post your first review rather than discuss with us the shortcomings you experience to give us a chance to try and address them at the time. Please accept my apologies for you experience and for the distrubance caused by some refurbishment... More

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Additional Information about Mercure Windsor Castle Hotel

Address: 18 High Street, Windsor SL4 1LJ, England
Phone Number:
Location: United Kingdom > England > Berkshire > Windsor and Maidenhead > Windsor
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Windsor Castle Hotel 4*
Number of rooms: 108
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Also Known As:
Mercure Castle Windsor Hotel Windsor
Accor Castle Windsor
Mercure Windsor

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