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Mercure Windsor Castle Hotel

4.0 of 5 18 High Street, Windsor SL4 1LJ, England
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Mercure Windsor Castle Hotel
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Mercure Windsor Castle Hotel
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1,005 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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london
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our company has used this hotel over 10-20 times over the last 5 years from training to entertaining using all facilities including overnight stays. We have got to know many of the staff including the resultant and Bar Manager “Andy” who provides excellent service and advice on selections of wines and liquors. Situation almost opposite Windsor Castle itself and in... More 

Was this review helpful? Yes
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear happyholidayman, Thank you for your recent review and positive comments particularly about Andi which I will be delighted to share with him. I hope we can continue to host your training and entertaining needs during 2015 and look forward to welcoming you back to the hotel in the near future. Kind Regards, David Hayden General Manager More 

Bracknell, United Kingdom
2 reviews
2 of 5 stars Reviewed 2 weeks ago

I had booked to go to Windsor with a colleague that was here from Penang, We went to the castle hotel for afternoon tea, although the staff were very friendly, I thought the afternoon tea was the worst one that I had ever had. No choice of tea, the bread was not fresh, and not a huge choice of cakes,... More 

Was this review helpful? Yes
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Teresa, Thank you for your recent review which I was dissappointed to read. Please be assured I will follow up the points you raise with the team as clearly you have not had the experience I know we can deliver. I'm disappointed you were not offered a selection of teas as this is our standard and we should have... More 

Top Contributor
54 reviews 54 reviews
11 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

A lovely central hotel, directly over looking the castle.The parking is limited, but the lovely parking attendant was very helpful and ensured that the car was parked in a a very accessible space. The check in staff were very friendly and efficient. Being a Club member , the executive double room 302 was fantastic. It directly overlooked the castle and... More 

Was this review helpful? Yes
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Mel N, Thank you for your recent review of your experience following your stay with us. I'm delighted you enjoyed your time with us finding the bedroom to be fantastic, the additional amenities provided a lovely touch and that the staff were friendly and helpful. I hope we can welcome you back in the near future. Kind Regards, David... More 

Reading
Top Contributor
353 reviews 353 reviews
84 hotel reviews
130 helpful votes 130 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We visited having received a voucher present for afternoon tea and it was a real delight. The staff were very friendly and helpful. Located directly opposite the castle and no more than 5 mins walk from the station it is a perfect setting to gave afternoon tea it a relaxing setting opposite the castle. We had two large pots of... More 

Was this review helpful? Yes
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Stumpy12345, Thank you for your review following your afternoon tea experience with ourselves. I'm delighted you enjoyed your time with us and will be pleased to share your positive comments with the team. I hope we can welcome you back in the near future. Kind Regards, David Hayden General Manager More 

Cardiff
Top Contributor
60 reviews 60 reviews
20 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Travelled with friends for 2 night stay over New Year. On arrival we were met by a friendly car park attendant who was most helpful, as were the staff on check in. However, on entering our bedroom we discovered the heating was not working and the room was very cold. On contacting reception we were told no other rooms were... More 

Was this review helpful? Yes
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear CAE56, Thank you for your recent review and feedback. Please accept my apologies for the shortcomings with the room you were allocated I will follow this up with my team and ensure we action the points you raise. May I also thank you for the positive comments and was pleased to read you thoroughly enjoyed the New Year celebrations... More 

Southampton, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Two night break for Christmas, staying Christmas eve through to boxing day. On entering the reception we were greeted by very friendly staff / management and a drinks reception. Our room was lovely and clean, and a bottle of chilled champagne was promptly brought to our room (part of our Christmas package). The food was fantastic, the atmosphere amazing and... More 

Was this review helpful? Yes
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Cat_tuck, Thank you for your recent review and wonderful feedback. I'm delighted you had a brilliant stay with ourselves and found many positive to your experience which I will ensure I share with the team as I know they will be encouraged by this. I'm sure once we have agreed what our Christmas package for 2015 will be we'll... More 

London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here over the weekend as we were attending a wedding . Reception staff were busy but welcoming. Allocated room 310 which I would recommend. It's a decent size and very comfortable. The on-suite was also larger than normal and spotless. The only negative is the lack of views but as we were only in the room to sleep ,... More 

Was this review helpful? Yes 1
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Tina A, Thank you for your recent feedback and positive comments which I will be delighted to share with the team. I hope we can welcome you back for that afternoon tea in the near future. Kind Regards, David Hayden General Manager More 

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Additional Information about Mercure Windsor Castle Hotel

Address: 18 High Street, Windsor SL4 1LJ, England
Phone Number:
Location: United Kingdom > England > Berkshire > Windsor and Maidenhead > Windsor
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Windsor Castle Hotel 4*
Number of rooms: 108
Reservation Options:
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Also Known As:
Mercure Castle Windsor Hotel Windsor
Accor Castle Windsor
Mercure Windsor
Hotel Style:
#3 Romantic Hotel in Windsor
#3 Luxury Hotel in Windsor
#3 Business Hotel in Windsor
#6 Family Hotel in Windsor

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