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Mercure Windsor Castle Hotel

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18 High Street, Windsor SL4 1LJ, England
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1 room 1 guest
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Mercure Windsor Castle Hotel
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1,153 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (226)
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Hackensack, New Jersey
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

rooms were not ready. and when they were available they were dirty and the people In the room before us ,apparently were sick and it was not cleaned properly. Doorknob fell off door, air conditioning didn't work. no help with your luggage. only thing good I could say about the hotel is , great location !

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Cudahy, Wisconsin
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed here as part of a tour group. The hotel is located just down the street from Windsor Castle. The room was clean, but we need to ask for an extra towel each day. They only gave us one for the two of us. While we were there, the hotel experienced trouble with a water heater, so we had no... More 

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Warrington, United Kingdom
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Hotel in an excellent location, across the road from Windsor Castle. Room clean but not serviced after the day we arrived - it would appear the hotel have constant staff shortages. Excessive delays to checking in procedure reception tried their best to accommodate Ana was excelant. Noisey neighbours - Heathrow airport , hotel over direct flight line. All in all... More 

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Windsor, United Kingdom
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Lovely hotel but they forgot to clean our room then we had to go out whilst they did it when we were hoping to relax after a long day and go out in the evening. They also never gave us a car park ticket to get out so we had to go back and ask twice whilst hovering by the... More 

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London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Great hotel, quick check-in, arrived at 2pm room was ready, lovely large quiet prestige room (recommend 308) with view over to the castle, free mini-bar, great breakfast, friendly helpful staff, couldn't fault our stay, will definitely return.

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CARMARTHEN
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Arrived at the hotel at 1.15 to be told our rooms wouldn't be ready til 2pm which is fair enough as check in isn't til 2pm - came back at 2.30 to check in, waited 30 minutes only to be told only one of our two rooms were ready! So we went to one of our rooms to wait -... More 

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Birmingham, United Kingdom
1 review
5 of 5 stars Reviewed 5 days ago NEW

Excellent meal serve by fantastic pretty lady (Martha) who made me smile after long day - great sense of humour. Definitely I will back to this Hotel. I wish to have same staff in my company - honest, positive staff.

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Surrey, England
Level Contributor
141 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

LOCATION - bang on the middle of High Street, which I thought would mean noise at night (and under the Heathrow flight path). In practice I didn’t hear a thing at night and slept like a log. PARKING - large car park at the back (entrance through a small archway of the high street. It was packed but they have... More 

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Warrington, United Kingdom
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed for two nights with a 7 year old. The hotel has a traditional feel with modern decor and was being updated with new furnishings and signage.On arrival shown to our room by a member of staff it was a twin but had no other bed and we booked a room for triple occupancy. Had to ask at reception and... More 

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1 review
5 of 5 stars Reviewed 1 week ago

We stayed for 1 night before visiting Legoland the following day. We booked a twin room for 2 adults and one child as this was the only room available within our budget for 3 people. When we are arrived a lovely Irish chap (who did not have his name on his badge) knew who we were and he was expecting... More 

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Hotel Review Summarization

What travelers say

  • Very good(22)
  • High Street(15)
  • Car park(15)
  • Great location(13)
  • FREE parking(11)
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183 photos of this hotel

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Hotel & grounds (5)
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