We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Mercure Windsor Castle Hotel

4.0 of 5
18 High Street, Windsor SL4 1LJ, England
Hotel amenities
Mercure Windsor Castle Hotel
Ranked #2 of 14 hotels in Windsor
Enter dates & see best prices*
Enter dates 1 night 2 nights
Show Prices
* We search the top travel sites for the best price
Booking.com Travelocity CheapTickets.com
and 9 more sites!
Traveler Reviews
Room Prices
Write a Review

613 reviews from our community

Traveler rating
    284
    207
    73
    26
    23
See reviews for
Families
131
 
Couples
283
 
Solo
27
 
Business
89
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Chorley, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 22, 2013 NEW

Nice rooms,excellent customer service and it is situated right in the center of town for easy access to all places of interest. The only reason I give 3 stars for sleep quality is that the bed was to hard for me. The only over very slight problem was that the dressing gowns where damp on arrival, other than that we... More

Was this review helpful? Yes

Review collected in partnership with Accorhotels.com

See 2 more reviews by MARK H for Windsor
Leicester, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 22, 2013 NEW

The location is superb virtually opposite the Castle. The hotel was easy to find with adequate carparking. We arrived early morning and didnt leave until early the following afternoon - no problem leaving the car in the hotel carpark. The room was small and overlooked the street but was quite adequate for our needs with plenty of towels, hot water... More

Was this review helpful? Yes
Norwich, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 21, 2013 NEW

We stayed for one night in a privilige room which overlooked Windsor High Street and had good views of the Castle.The room was spacious and very nicely set out. Hotel was nice and staff were very friendly and courteous. We did not dine in but the breakfast the next day was very nice with lots of choice. Bar staff were... More

Was this review helpful? Yes
See 4 more reviews by susanw1964 for Windsor
Southwell, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed May 19, 2013 NEW

My wife and I had a weekend stay fri 3rd to sun 5th May hotel ideally placed right opposite castle booked b&b wanted to try eating out at other places at night, room was disappointing solid brick wall outside the window but hay oh we was only sleeping there room clean and tidy with usual accessories although no bog brush... More

Was this review helpful? Yes
See 2 more reviews by stuart m for Windsor
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review
May 20, 2013

Dear stuart m, Thank you for your recent review. Please accept my apologies that we were unable to give you a room with a view on this occasion, predominantly our rooms with views are our upgraded rooms which do require a supplementary charge but when possible we will try to extend a complimentary upgrade to guests. As a group standard... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed May 16, 2013 NEW via mobile

Stayed here for two nights and had a lovely time. The staff were all very kind and helpful especially front desk staff- think Matthew and Louise/Louisa who worked hard to ensure our stay was perfect throughout. Rooms are lovely, we had an executive room which overlooked the high street and castle. Worth the extra money! We were also impressed with... More

Was this review helpful? Yes
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review
May 17, 2013

Dear Inspector1990, Thank you for your recent review. I was delighted to see you had a fantastic stay with us and will be pleased to share your feedback with Matthew and Louise who I know will be encouraged by this. We look forward to welcoming you back in the summer months. Kind Regards, David Hayden General Manager More

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 15, 2013

The location of this hotel is excellent, just a quick stroll to the castle, shops and many bars & restaurants. The room was a nice size, clean & quiet. The two best things about this hotel are the staff, and the food. The staff were extremely friendly and helpful at all the times. The food was really quite spectacular. We... More

Was this review helpful? Yes
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review
May 17, 2013

Dear Sarah G, Thank you for your recent review. I was delighted to see you had a excellent stay with us. I will ensure I share your feedback with the team who I know will be encouraged by this. On behalf of the team we hope we can welcome you back to the hotel in the near future. Kind Regards,... More

Newbury, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 15, 2013

The hotel is set in a wonderful location and the room we were finally allocated was nice except we were a couple and they first tried to put us in a twin room when the booking clearly said a double, and then for the rest of our stay we only had facilities in our room for one person,one glass, one... More

Was this review helpful? Yes

Review collected in partnership with clever-hotels.com

GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review
May 17, 2013

Dear tony f, Thank you for your recent review of the hotel. Please accept my apologies that on this occasion we did not deliver the level of service and give you the experience that I know we are capable of and to which many reviews testify. Please be assured I will discuss your feedback with the relevant members of the... More

BRISTOL
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 14, 2013

Weekend away at the Windsor Horse Show with friends. Quiet room overlooking main road with 4 poster bed, fabulous! Great staff, and relaxing bar lounge for the evening, leisurely breakfast with all you can eat buffet.

Was this review helpful? Yes 1
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review
May 15, 2013

Dear Melanie H, Thank you for your review following your recent stay with us. Thank you for the feedback and I hope we can welcome you back to the hotel in the near future. Kind Regards, David Hayden General Manager More

nottingham england
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 13, 2013

We booked the Mercure in Stains, but do to a power cut when we arrived, we could not book in, we asked to move elsewhere and Windsor was suggested. All was re arranged without any fuss or inconvience. On arrival in Windsor all was ready for us, the car park attendant was very good as we were in a large... More

Was this review helpful? Yes 1
See 2 more reviews by 50something18 for Windsor
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review
May 14, 2013

Dear 50something18, Thank you for your review and I am pleased that the electrical issue at our sister property in Staines did not prevent you from having an enjoyable stay in the area. We look forward to welcoming you back to the hotel in the near future. Kind Regards, David Hayden General Manager More

London
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed May 9, 2013

As with other guests, there was a mix up with the booking. It was dealt with in a friendly way at the time but the follow-up was poor: my letter seeking clarification went unanswered - always a disappointment. We made the mistake of not checking disabled/baby-buggy access so ended up in a tricky situation, with far too much lifting and... More

Was this review helpful? Yes
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review
May 14, 2013

Dear VFLondon, Thank you for your recent review. Please accept my apologies for the mix up with your booking and then the lack of response from ourselves in relation to your follow up. I have followed up with the team about this and ensuring an appropriate response is always undertaken by ourselves. We have fixed the automatic door and I... More

 
 
Mercure Windsor Castle Hotel
Enter dates 1 night 2 nights
 
BEST WESTERN Royal Adelaide
Great value on a similar hotel
Windsor, Windsor and Maidenhead
3.5 of 5 stars 175 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in or near Windsor
Trendy
the runnymede-on-thames
the runnymede-on-thames 4.5 of 5 stars 451 reviews
Luxury
Royal Berkshire Hotel
Royal Berkshire Hotel 4.0 of 5 stars 164 reviews
Good for business
Walton Cottage Hotel & Suites
Walton Cottage Hotel & Suites 4.5 of 5 stars 157 reviews
Near the beach
Premier Inn Slough
Premier Inn Slough 4.0 of 5 stars 348 reviews
Show Prices ABS:HotelCheckRates-d193477?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d192601?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d1110312?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d283380?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Also consider these accommodations in or near Windsor
Macdonald Windsor Hotel 4.5 of 5 stars 643 reviews The Oakley Court 4.0 of 5 stars 694 reviews Harte & Garter Hotel 3.5 of 5 stars 469 reviews LEGOLAND Resort Hotel 4.0 of 5 stars 474 reviews
Show Prices ABS:HotelCheckRates-d1803763?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d192493?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d313467?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d2572356?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
View all 14 hotels in Windsor, ranked by popularity

Been to Mercure Windsor Castle Hotel? Share your experiences!

Write a Review Add Photos Add Videos

Hotel Summarization (Beta)

What travelers say

  • Car park(40)
  • Very good(39)
  • High Street(30)
  • Great location(18)
  • FREE parking(14)
  • Staff were friendly(6)
  • Afternoon tea(6)
  • Great Place(4)
  • Dining room(3)
  • Flat screen TV(3)

Additional Information about Mercure Windsor Castle Hotel

Address: 18 High Street, Windsor SL4 1LJ, England
Region: United Kingdom > England > South East England > Berkshire > Windsor and Maidenhead > Windsor
Amenities:
Free High-Speed Internet Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotels in Windsor
#2 Business Hotels in Windsor
#4 Family Hotels in Windsor
#5 Romantic Hotels in Windsor
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Mercure Windsor Castle hotel is a 108 room, 4 star hotel located in Windsor, opposite the main gates of Windsor Castle. The Castle and grounds are just a few minute’s walk. Your hotel booking can include traditional or contemporary rooms, all with internet access and minibar. The Eighteen Restaurant has an award-winning a la carte menu, and Bar@18 is perfect for coffee or cocktails. There are 12 fully-equipped event spaces for weddings or presentations. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Cheap Tickets, ACCOR, Olotels, Otel, Expedia, Priceline, Venere, Hotels.com, HotelsClick and Tingo so you can book your Mercure Windsor Castle Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Castle Windsor Hotel Windsor
Mercure Castle Windsor Hotel
Accor Castle Windsor
Mercure Windsor

Owners: What's your side of the story?

If you own or manage Mercure Windsor Castle Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Mercure Windsor Castle Hotel
Enter dates & see best prices*
Enter dates 1 night 2 nights
Show Prices