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All 14 Windsor hotels

Mercure Windsor Castle Hotel

4.0 of 5 Hotel   |   18 High Street, Windsor SL4 1LJ, England
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78%
Ranked #4 of 14 hotels in Windsor
A recent review
4 of 5 stars reviewed yesterday
lorrierya Paisley, United Kingdom
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901 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (160)
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English first
Paisley, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Stayed here for two nights as a stop off, and a visit to Legoland..the hotels location is perfect, on the main street and close to all shops and restaurants with easy access parking£12 per night, but that's reasonable. our first room was verydisapointing,it was small with two single beds and a tiny pull out sofa bed , the room had... More

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2 reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Stayed at the hotel recently. Location is excellent and our room looked directly over the High street and the Guildhall opposite. Staff very helpful, food excellent and there is plenty of parking, however would recommend you contact the hotel to check prior to staying. Would definitely stay here again.

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Brecon Beacons National Park, United Kingdom
Contributor
14 reviews 14 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Previously stayed at the Windsor MacDonald Hotel just up the road so a little unsure what to expect of this hotel. However as with most Mercure Hotels, this hotel is excellent. Did not eat at the hotel so only met one member of staff at check-in, however if they are all of the same standard of friendliness and efficiency, you... More

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Den Bosch, The Netherlands
Top Contributor
122 reviews 122 reviews
25 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel is located in some ancient buildings in Windsor so the charm is great. The rooms are spotted amongst old stairwells and hallways if you're in the main part of the building. There are also rooms in a separate building in the back that seem to be more 'traditional' hotel rooms. The breakfast is FANTASTIC and it was complimentary... More

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GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Lindsay B, Thank you for your recent review and positive feedback about your experience with us. Please could you drop me a note with your room number on to david.hayden@accor.com so we can check the mattress in this room and if necessary have it replaced. I hope we can have the pleasure of welcoming you back to Windsor again... More

Brisbane, Australia
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We have to agree with some of the previous comments - both positives and negatives. The hotel's location in the heart of the High Street, literally across the road from the Castle, combined with the friendly, helpful staff, are the best things about the Mercure Windsor Castle Hotel. Our check-in was smooth and efficient and the staff made sure we... More

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GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Traveltarts1, Thank you for your recent review and positive comments about the service received. Please be assured I will personally follow up on your comments in relation to the beds and the AC in the bedroom and address these as soon as possible as although we do have a full refurbishment planned for the near future these are items... More

Walton-On-Thames, United Kingdom
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

The one absolutely amazing thing about this hotel is the location! You step out the front door and Windsor is right there on your doorstep with the High Street, Windsor Castle and Windsor Riverside all within a few minutes walk but in my opinion that's the only thing it really has going for it! We checked in at about 1pm... More

Was this review helpful? Yes 2
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Heidi C, Thank you for your comments and review which I will discuss with the team and ensure we action any of the appropriate points you raise especially some of the service points you raise. Kind Regards, David Hayden General Manager More

Ellesmere Port, United Kingdom
Contributor
15 reviews 15 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stay more or less at the same time each visit early July. We think that what makes this hotel click is the excellent staff both front of house and office based, nothing seems to much trouble. I would recommend contacting a lady called Gloria if you need any questions answering. also make sure you have a drink in the... More

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GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear storton, Thank you for your recent review and thank you for returning to us again. I will be delighted to share your positive feedback with the team who I know will be encouraged by this. We look forward to welcoming you back in the near fututre. Kind Regards, David Hayden General Manager More

Hong Kong
Top Contributor
166 reviews 166 reviews
53 hotel reviews
141 helpful votes 141 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Location across the road from Windsor castle. A 2 min walk. There are also restaurants right in front and coffee shops beside it. Large parking space if you are driving for 12 pounds overnight. We were out in the building in the back across the parking lot connected to the main building. It has two floors with a long corridor... More

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GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear DDCHK, Thank you for your recent review and comments about your experience at the hotel. Please be assured I value your comments, will discuss them with the team and take any appropriate action. I hope we can welcome you back to Windsor in the near future. Kind Regards, David Hayden General Manager More

Manchester, United Kingdom
Contributor
14 reviews 14 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just got back from a nights stay at this lovely little hotel. I was on a business trip with work and had a really nice time. The hotel is literally in the middle of Windsor Town Centre opposite the castle grounds. You couldn't get much closer if you tried. You can walk to the shops, bars and restaurants within minutes.... More

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GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear LucyHutch, Thank you for your review and feedback. I'm pleased you and your party had an enjoyable time with us and hope we can welcome you back in the near future. Kind Regards, David Hayden General Manager More

Fife, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

Spent 2 nights here, Thursday and Friday. Staff excellent especially Aaron, he was a joy. Well done had a fab time. Food lovely, our room and bathroom small, but very clean and as surrounding area so beautiful you are not in your room very much. Would recommend.

Was this review helpful? Yes
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear P M, Thank you for your recent review, I was delighted to see you had a excellent stay with us. I will make sure I share your feedback with Aaron who I know will be pleased to receive this. I hope we can welcome you back to the hotel in the near future. Kind Regards, David Hayden General Manager More

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Additional Information about Mercure Windsor Castle Hotel

Address: 18 High Street, Windsor SL4 1LJ, England
Phone Number:
Location: United Kingdom > England > Berkshire > Windsor and Maidenhead > Windsor
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Windsor Castle Hotel 4*
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Also Known As:
Mercure Castle Windsor Hotel Windsor
Accor Castle Windsor
Mercure Windsor

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Amenities

Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#3 Luxury Hotel in Windsor #3 Romantic Hotel in Windsor #4 Family Hotel in Windsor #4 Business Hotel in Windsor
Hotel Class
Official Description (provided by the hotel)
Mercure Windsor Castle hotel is a 108 room, 4 star hotel located in Windsor, opposite the main gates of Windsor Castle. The Castle and grounds are just a few minute’s walk. Your hotel booking can include traditional or contemporary rooms, all with internet access and minibar. The Eighteen Restaurant has an award-winning a la carte menu, and Bar@18 is perfect for coffee or cocktails. There are 12 fully-equipped event spaces for weddings or presentations. ... more   less 
Number of rooms
108

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