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Mercure Windsor Castle Hotel

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18 High Street, Windsor SL4 1LJ, England
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Mercure Windsor Castle Hotel
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1,099 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
1 review
3 of 5 stars Reviewed 2 days ago NEW

Very convenient - near to castle, shops etc. we use mercure quite often and they are reliable as was this, but really it's nothing special. In this particular hotel the staff also seemed a bit stuffy. But the hotel isn't sufficiently grand to be stuffy about! And I don't like paying £12 a night parking. So, not much wrong but... More 

Was this review helpful? Yes
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Paul F, Thank you for your recent review and feedback please accept my apologies for any shortcomings during your experience with ourselves. I will certainly follow up with the team in relation to your comments about our service as this is something we pride ourselves upon and many reviews do reflect the welcoming and attentive team we have at... More 

Bath, United Kingdom
Level Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

What can I say. It's the first time we've ever simply asked for our money back and left a hotel. The reason? The room we were allocated (and in fact the whole wing where we stayed) was unbearably hot. This was not the hottest day of the year but simply a sunny day in July. We arrived at 8pm put... More 

Was this review helpful? Yes
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear mike789, Firstly please accept my apologies that our AC was not working on the day of your stay and which I can guarantee is something we have been working with our provider on addressing as quickly as possible and I am pleased to be able to inform you that from Sunday the system has now been repaired and in... More 

Datchet, England, United Kingdom
Level Contributor
146 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Well worth the extra expense for staying in best location in central Windsor. Just across from the Guildhall, the ancient cobbled street area with loads of restaurants and two minute walk to Windsor Castle. The hotel offers a very comfortable stay with elegant surroundings. During mid-summer you get the daily spectacle of the royal Guards & band marching past your... More 

Was this review helpful? Yes
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear ArtRamirez, Thank you for your recent review and feedback which I appreciate. I hope we can welcome you back again soon to the hotel. Kind Regards, David Hayden General Manager More 

Datchet, United Kingdom
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Recently spent the night here after attending an event nearby. Very pleasant check in and the room was to the back of the hotel, but nicely appointed. The location is right in the middle of Windsor with parking if needed. Friendly staff who managed well even when it did get very busy as we were checking out. Great rooms to... More 

Was this review helpful? Yes
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear lo79140, Thank you for your recent review and positive comments. I'm delighted you had a good experience whilst with us and will certainly share your comments with the team. I hope we can welcome you back to Windsor in the near future. Kind Regards, David Hayden General Manager More 

Harrah, Oklahoma
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I stayed in the Mercure Windsor Castle Hotel in May of this year, and had a wonderful experience. The location of the hotel is close to everything! The castle gate is just up the street and the shopping venues are just steps from the front door. The rooms are small as most European hotels, but very clean and we were... More 

Was this review helpful? Yes 1
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear nanalynn5, Thank you for your feedback review and comments. I am delighted you had such an enjoyable stay with ourselves and will gladly share your feedback with the team who I know will be encouraged by this. I hope we can welcome you back in the near. Kind Regards, David Hayden General Manager More 

Swansea, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

This hotel has good reviews but personally I can't see it. Staid here on July 1st for a trip to legoland .The room did not have aircon working which for a £200 a night hotel is not on. We baked all night . Do yourself a favour and stay in the macdonald hotel next door we did. We are pretty... More 

Was this review helpful? Yes
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear jasondorian, Thank you for your feedback please accept my apologies for the failure of our AC system earlier this week. I can assure you we are working on this as swiftly as we can and I am confident this will be restored in the affected areas very shortly. I appreciate that the lack of AC this week given the... More 

Reading, United Kingdom
Level Contributor
83 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed overnight for a work event and had a private dining room. I was in room 420 which was recently refurbished, and apart from a couple of little finishing off elements, it was a very nice room. Note of caution if you book a room with a balcony, check what it overlooks as mine was the car park, not a... More 

Was this review helpful? Yes
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Tracey E, Thank you for your review and feedback which is appreciated. I'm delighted you had a good experience with us and would stay with us again in the future. I hope we can welcome you back shortly. Kind Regards, David Hayden General Manager More 

Liverpool, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

I felt like go back to the Victoria time when I enter to the hotel and my room. The decoration and the Gallery are beautiful like I stayed in time of 200 years ago. Breakfast was fine but the special set menu for lunch were great. The hotel is just close to the Winsor castle. Convenient place to stay. Shopping... More 

Was this review helpful? Yes
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Aspd A, Thank you for your recent review and feedback which I was delighted to read. I hope we can welcome you back to Windsor in the near future. Kind Regards, David Hayden General Manager More 

Cambridge, United Kingdom
Level Contributor
5 reviews
4 of 5 stars Reviewed 1 week ago NEW

This hotel has great location just opposite of Windsor Castle. We got room upgrade without any extra charge because hotel did not had a time so many visitors. Not every time happening even hotel has empty rooms. I have stayed at this hotel several times and like it. Its is at English standards good even cannot compare to really high... More 

Was this review helpful? Yes
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Tupla, Thank you very much for your feedback following your recent stay with ourselves. I delighted you had an enjoyable stay with us and found the team be really helpful. I hope we can welcome you back to Windsor in the near future. Kind Regards, David Hayden General Manager More 

Derby, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We have just come back from a lovely holiday at the Castle Hotel, High Street, Windsor, right in the heart of Windsor opposite the Guildhall and Castle. All the hotel has just been beautifully upgraded, all the staff are to be commended for their attentiveness to the residents needs, they anticipate your requirements the new food menu and the quality... More 

Was this review helpful? Yes
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Thorpefamily, Thank you very much for you review and positive comments and praise for the team. I will be delighted to share this with everybody as I know they will be encouraged by this. I and the team look forward to welcoming you back in the near future. Kind Regards, David Hayden General Manager More 

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