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Mercure Windsor Castle Hotel

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18 High Street, Windsor SL4 1LJ, England
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Mercure Windsor Castle Hotel
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Mercure Windsor Castle Hotel
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1,068 reviews from our community

Traveler rating
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    366
    152
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    34
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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England, United Kingdom
Top Contributor
95 reviews 95 reviews
33 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Hotel was smart, clean, fresh and looks nice, Easy to find from the station and in a great location for getting around the area. Check in was simple, made better by being allocated a room despite being early, we were in the extension part which has been refurbished. Our room was a good size, nicely done out, with plenty of... More 

Was this review helpful? Yes
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear JAX1206, Thank you for your recent review and positive feedback about our recently refurbished bedrooms. I hope we can welcome you back to Windsor in the near future. Kind Regards, David Hayden General Manager More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Undergoing refurb, our room had been refurbished and was extremely comfortable. The staff were extremely agreeable, the breakfasts freshly cooked and very good. Within metres of Windsor Castle, restaurants, bars and shops we thought this was one of the better hotel experiences we have had for some time. Highly recommended.

Was this review helpful? Yes
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Keith L, Thank you for you recent review and recommendation. I'm delighted you enjoyed your stay with us and hope we can welcome you back to Windsor in the near future. Kind Regards, David Hayden General Manager More 

Horley, United Kingdom
Contributor
14 reviews 14 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here as part of an organised weekend event. Hotel beautifully presented, clean and all members of staff could not have been more helpful. Only gripe is price of the drinks but then being in a good hotel in windsor it's probably the norm. Thoroughly recommended.

Was this review helpful? Yes
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Kim H, Thank you for your review and recommendation. I'm delighted you enjoyed your organised weekend event with ourselves and hope we can welcome you back in the near future. Kind Regards, David Hayden General Manager More 

Burnley, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for 2 nights. Such a lovely hotel. Staff are jolly, warm and welcoming. The room was modern, spotlessly clean and very comfortable. Breakfast is delicious and although parking is limited, you can double park and staff will accommodate you. The hotel is just on the high street so a short walk to the castle, shops, many restaurants and... More 

Was this review helpful? Yes
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Catherine R, Thank you for your recent review and positive feedback about your experience and in particular your comments about the team which I will be delighted to share with them. I hope we can welcome you back to Windsor in the near future. Kind Regards, David Hayden General Manager More 

Aberdeen
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for a long weekend. A mix up at check-in was cleared up in no time by Aaron, he could not have been more helpful. We stayed in two (adjoining) rooms that had just been refurbished (I think we were first to stay in them) a few small niggles but otherwise room were great (and niggles were resolved as soon... More 

Was this review helpful? Yes
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear fusseyfemale, Thank you for your review and feedback about your experience with us. I was delighted to read that you had a nice stay and would stay again with us, I will follow up your feedback on your breakfast experience with the Operations manager to ensure we address the points you raise. I hope we can welcome you back... More 

Horley, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Great hotel for a weekend visit to Windsor. Excellent central location to all attractions and restaurants. Rooms recently refurbished and very clean, breakfast offered a good buffet choice and staff very welcoming.

Was this review helpful? Yes
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Amanda S, Thank you for your recent review and positive comments. I was delighted to read you enjoyed our newly refurbished bedroom and found the team very welcoming which I will I ensure I share this feeback with them. I hope we can welcome you back to Windsor in the near future. Kind Regards, David Hayden General Manager More 

Plano, Texas
Contributor
12 reviews 12 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

After hearing my wife rave of this hotel during a visit to the London area five years prior with her mother the Windsor Castle Mercure was my choice for "sandwich" weekend following a trip to India and the Continent. I received an upgrade to a superior refurbished room in the Mews annex and was pleasantly surprised by the quality of... More 

Was this review helpful? Yes
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear CorpGypsy, Thank you for your recent review and feedback. I was delighted to read you had a good stay with us, enjoyed one of newly modernised rooms in the Mews and found that the staff went out of their way to assist you with information. I hope we can welcome you back to Windsor a little sooner than in... More 

Brighton, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for the weekend with my wife . Great for a short stay . Rooms are comfortable with a nice bar and food . Great location opposite the castle , bars and restaurants . Would stay again if I visit the area . You can park at the hotel which is very handy in the busy summer months .... More 

Was this review helpful? Yes
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Paul S, Thank you for your recent review and positive comments about your great short stay with ourselves. I hope we can welcome you back to Windsor in the near future. Kind Regards, David Hayden General Manager More 

Saint Albans, England, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I should have realised this booking was a mistake when I called them on the Monday before to ask for a taxi to take us to Ascot on the Saturday and they said I had cancelled my booking! They asked me to call on the Tuesday when Reservations told me my card had been refused by my bank (untrue). I... More 

Was this review helpful? Yes
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Karen P, Please accept my apologies for the experience your party had at the hotel this weekend. We have undertaken a full investigation in to what took place and would like to speak with you directly to discuss this with you and will continue to attempt to contact you personally today. Kind Regards, David Hayden General Manager More 

Letchworth, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I must say i have stayed in a lot of hotels (cheap chains included) but I have NEVER been treated as dreadfully as I did at this hotel. We went for a friends hen do and dropped off our bags to the hotel at 10am before heading off to ascot races for the day. The reception staff made me check... More 

Was this review helpful? Yes
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review

Dear Abbyloupatt, Please accept my apologies for the experience your party had at the hotel this weekend. We have undertaken a full investigation in to what took place and would like to speak with you directly to discuss this with you and will continue to attempt to contact you personally today. Kind Regards, David Hayden General Manager More 

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