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All 14 Windsor hotels »

Mercure Castle Windsor

4.0 of 5
18 High Street, Windsor SL4 1LJ, England
Hotel amenities
Mercure Castle Windsor
Ranked #2 of 14 hotels in Windsor
4.0 of 5 stars 428 Reviews
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428 reviews from our community

What travelers say about this hotel
  • Car park(26)
  • Very good(22)
  • High Street(19)
  • Great location(8)
  • Staff were friendly(8)
  • Great Place(7)
  • FREE parking(6)
  • Main building(5)
  • Afternoon tea(4)
  • Flat screen TV(3)
Traveler rating
    203
    145
    45
    15
    20
Only show reviews for Family (92) | Couples (195) | Business (69)
Date Rating
Wellington, FL
Contributor
13 reviews 13 reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 31, 2012 NEW

We were only here one night, but the service was very good and the room spacious with a very comfortable bed. The location is excellent, particularly for visiting the castle.

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2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 30, 2012 NEW via mobile

The hotel bar is welcoming with sofas and upholstered chairs and view of High Street. Andi, bar manager, was especially hospitable with new suggestions of British cocktails and weaves a great tale. He is a wonderful example of the friendly staff of the hotel.

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Dubai
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 29, 2012 NEW

We really liked this hotel, all the staff were friendly and helpful. Room was big with great bathroom, shower, air conditioning and very quiet at night. I d left a jacket in the wardrobe after check out and it was packaged and returned to me within 48 hours. Highly recommended.

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Moira, null, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 29, 2012 NEW
1
person found this review helpful

we have just returned home from here and I can say it was a great place to stay, staff where always very nice and polite. It was at a great location and the weather was fantasic aswell, I would recommend this hotel to my family and friends.we got a taxi from airport with British Airport Transfers and would NOT recommend... More

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EDINBURGH
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 24, 2012
1
person found this review helpful

Just went in to the hotel for a drink with friends, it was warm out and we wanted to cool down and take a seat - take care of the barman - he knows his stuff! We were welcomed and given complimentary nuts and olives even before we ordered. We thought we knew what we wanted but after talking to... More

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high wycombe
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 20, 2012
1
person found this review helpful

I have just stopped at the mecure with my friend. We required a twin room, which was in the new annex, The room was adequate enough for our needs. There were tea & coffee facilities, free wi fi if required. All the staff were very helpful. Breakfast consisted of a cold buffet and hot buffet, nothing were to much trouble... More

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David Hayden, General Manager at Mercure Castle Windsor, responded to this review
May 22, 2012

Dear icylight, Thank you for taking the time and trouble to submit such a positive review following your stay at the Mercure Castle Hotel. Please be assured that I will share your review with all the team as it acts as encouragement to us all. We look forward to welcoming you back to the hotel in the near future. Kindest... More

London, United Kingdom
1 review
4 of 5 stars Reviewed May 14, 2012

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David Hayden, General Manager at Mercure Castle Windsor, responded to this review
May 22, 2012

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London, United Kingdom
Contributor
14 reviews 14 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed May 10, 2012
2
people found this review helpful

Usually stay at this hotel but on this occassion just popped in for a quiet drink, dont bother if that is your plan! The Bar Manager decends on you like a hawk and tries to guess what you want to drink then go's on to tell you his knowledge of that drink in a loud booming voice, quite unappropriate for... More

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See 2 more reviews by holidays072 for Windsor
David Hayden, General Manager at Mercure Castle Windsor, responded to this review
May 22, 2012

Dear holidays072, Thank you for taking the time and trouble to submit a review following your visit to the Mercure Castle Hotel. I'm disappointed that on this occasion you felt the service was not up to our usual standard. I have spoken with the bar manager and he and I would like to personally apologise. We receive many positive recommendations... More

Paris, France
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 9, 2012

If you may want to visit the charming city of Windsor UK , you must go to the Mercure Castle Windsor !! Only 2 minutes walking from the Royal castle , surrounded by good restaurants and pubs , you'll enjoy your stay However rooms are a little bit small and bathrooms could be refurbished .great breakfast and nice staff

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David Hayden, General Manager at Mercure Castle Windsor, responded to this review
May 10, 2012

Dear Panhard35, Thank you for taking the time and trouble to submit such a positive review following your stay at the Mercure Castle Hotel. Please be assured that I will share your review with all the team as it acts as encouragement to us all. We look forward to welcoming you back to the hotel in the near future. Kindest... More

Wellington
Contributor
17 reviews 17 reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed April 30, 2012

Firstly the reception staff are just fabulous Kaylee is really lovely welcoming and very attentive. Very impressed with reception. Room was good Free wifi worked well Free parking excellent with fantastic attendant ....he was very helpful Albert and the food service team were aweful. Second days breakfast had blond hair stuck to my toast which ended up in my mouth.... More

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David Hayden, General Manager at Mercure Castle Windsor, responded to this review
May 4, 2012

Dear andmarWellington, Thank you for taking the time and trouble to submit a review following your stay at the Mercure Castle Hotel. Please accept my sincere apologies for the shortcoming experienced during your breakfast and subsequently how you felt the team responded to you. Please rest assured I have spoken to the individual concerned and was disappointed that you felt... More

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Additional Information about Mercure Castle Windsor

  • Accor Castle Windsor
  • Mercure Windsor
Address: 18 High Street, Windsor SL4 1LJ, England
Price Range: PLN: $$$

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Mercure Castle Windsor
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