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Holiday Inn Maidenhead / Windsor

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Manor Lane, Maidenhead SL6 2RA, England
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Holiday Inn Maidenhead \/ Windsor
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793 Reviews from our TripAdvisor Community

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London, United Kingdom
Level Contributor
67 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed here late January for a work Christmas party. Second time staying here and as before the rooms were clean and spacious. Maybe could do with a fresh lick of paint but does the job nonetheless and for me it being clean is the main thing! Staff were very courteous! Room was spacious, shower was lovely and the beds comfy.... More 

Helpful?
Thank paulageorge92
California
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

The hotel facilities are what scrape this review up to a 3 star for me. The rooms are tiny and not great in my humble opinion. I found the restaurant and lounge area to be fine and well managed but the rooms are pretty depressing. Were it not for the convenience of location, facilities and friendly staff I don't think... More 

Helpful?
Thank grant_allan
Robert H, Manager at Holiday Inn Maidenhead / Windsor, responded to this review

Dear grant_allan, Thank you for taking the time review our hotel following your recent stay. I was pleased to see you enjoyed the facilities throughout the hotel and will review your comments about the room with my Head Housekeeper. We are currently carrying out some internal maintenance to ensure all rooms are of a high standard, my apologies on this... More 

Maidenhead, United Kingdom
Level Contributor
125 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Sort of up market Travelodge. Restaurant food is very average, with hugely inflated prices. Very bog standard, and extremely expensive - must be the most expensive Holiday Inn outside London. So good luck with that.

Helpful?
Thank armanleg
Robert H, Manager at Holiday Inn Maidenhead / Windsor, responded to this review

Dear armanleg, I was sorry to read that the hotel did not live up to your expectations, our room rates and food and beverage prices are regularly reviewed with the local market place and as such I am confident we offer our services at the right price. We strive to ensure all guests have a pleasant stay, I'm sorry that... More 

Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

Not a great hotel. Its convenient just off the M4. There are plenty of big companies near so always busy. I think this hotel just manages to keep its head above the water but does not have to do much to attract customers. Some staff very helpful but very dated hotel. Should be better.

Helpful?
Thank David T
Robert H, Manager at Holiday Inn Maidenhead / Windsor, responded to this review

Dear David T, Thank you for your review, our public areas were refurbished in 2008 and have been maintained to a high standard, I'm sorry you feel the hotel was dated, I would be more than happy to discuss your stay further should you wish to contact me at robert.head@himaidenhead.co.uk We are continuously working towards driving the hotels condition and... More 

Manila, Philippines
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

It's a decent hotel though some of the cons I've experienced during my stay: - Bathroom has disgusting grout/mildew on the tiles. Eww! :( Please redo the grout. - Water heater is inconsistent. One minute the water is scalding hot (I nearly burned my back) and the next it is just fine. - No bars or towel racks by the... More 

Helpful?
Thank 17Reese
Robert H, Manager at Holiday Inn Maidenhead / Windsor, responded to this review

Dear 17Reese, Thank you for taking the time to leave us some feedback, please accept my sincere apologise for the shortfalls you encountered. I have personally been to the room you occupied and instructed the maintenance team to rectify this immediately, I can only apologise that this was overlooked when our housekeeping team attended to the room. I am confident... More 

Level Contributor
3 reviews
2 of 5 stars Reviewed 5 days ago NEW via mobile

From the outside its pretty depressing. It looks a bit like a 60's block of flats and when I arrived through a storm in the pouring rain I didn't exactly jump for joy. It's convenient though. Food has been ok and staff have been polite and helpful. Room is very small but clean. Shame they don't provide any water in... More 

Helpful?
Thank Scoredo
Robert H, Manager at Holiday Inn Maidenhead / Windsor, responded to this review

Dear Scoredo, Thank you for your candid review following your stay, I was sorry to learn of the difficulties you experienced with our Wi-Fi, it is not something we have had commented on before so I will be sure to look into this so it does not affect any future travelers. We are currently carrying out extensive work with our... More 

Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed here last night as we were guests at a wedding reception at Fredrick's spa and hotel only a few minutes up the road. It is quite a large hotel so could've done with a sat nav to find the room as seems like endless winding corridors and was even harder to find after a few drinks. The room... More 

Helpful?
Thank wickedwayne1973
Robert H, Manager at Holiday Inn Maidenhead / Windsor, responded to this review

Dear Wickedwayne1973, Great to see you enjoyed your stay, I will certainly look into the grouting and can only apologise this was not picked up prior to your arrival. A perfect nights sleep is just what we recommend after a celebration at a wedding! Hope to see you again soon. Kind regards Robert Head Operations Manager More 

Milton Keynes, United Kingdom
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed here once in October, some staff weren't friendly but it was a good location so I stayed once again. Slight mishap with checkin but management got involved and the situation was resolved with a personal email to apologise which was a lovely touch which they didn't have to do. I got put in a junior suite which is lovely.... More 

Helpful?
Thank laurenmoore1993
Robert H, Manager at Holiday Inn Maidenhead / Windsor, responded to this review

Dear laurenmoore1993, Thank you for taking the time out to leave a review following your recent stay. I was pleased to read that you enjoyed your stay and it was vastly improved from your previous visit. We are dedicated to delivering great customer service and whilst sometimes problems do arise, it is our goal to make it right and personally... More 

Nottingham, United Kingdom
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Have stayed here before. The standard of the hotel is good. Breakfast was very good with a wonderful choice. Good space in the lounge area to meet up with friends. The location is good for exploring the area. Would recommend joining the reward scheme which is free. Staff were very professional and friendly.

Helpful?
Thank seedsue
Robert H, Manager at Holiday Inn Maidenhead / Windsor, responded to this review

Dear seedsue, Thank you for your review, great to see you enjoyed your stay and took advantage of our rewards program. Look forward to welcoming you back in the future. Kind regards Robert Head Operations Manager More 

Macclesfield, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed for just the one night in a Deluxe Room with Breakfast included. On arrival we were greeted by receptionists who smiled and were friendly and helpful. We were at a party that night (Not at this Hotel) so we did not need the Restaurant but we did have a Bar snack. It was very nice served quickly and efficiently... More 

Helpful?
2 Thank P46
Robert H, Manager at Holiday Inn Maidenhead / Windsor, responded to this review

Dear P46, Thank you for taking the time to leave a review following your stay, the comments you shared make for great reading and I know the team were delighted you enjoyed your stay. We often pre heat the rooms during the colder months to ensure on arrival you are greeted with a warm room, I will review the temperature... More 

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