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Holiday Inn Maidenhead / Windsor

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Manor Lane, Maidenhead SL6 2RA, England
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Holiday Inn Maidenhead / Windsor
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Holiday Inn Maidenhead / Windsor
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691 Reviews from our TripAdvisor Community

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Traveler rating
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    284
    165
    53
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (116)
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  • Japanese first
  • Russian first
  • Spanish first
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English first
  • All months
    (691)
  • Mar-May only
    (201)
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    (223)
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Bedford, United Kingdom
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We did some research before booking a trip to LegoLand with our 3 and 6 year old boys. As you may have seen there are some dreadful options out there. The hotel is ideally located for Legoland and geared up for families. We didn't queue on the way to or from LegoLand Pleasant staff efficient check in offered the kids... More 

Was this review helpful? Yes
WayneMBowring, General Manager at Holiday Inn Maidenhead / Windsor, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Wayne Bowring - General Manager More 

London, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

I stayed for one night with my husband and I will not go back. Not one person from Reception gave us a pleasant service not to mention a smile. No free wifi unless you're a member ( which seems to be their favourite phrase). No toiletries apart from soap and shampoo ( for one person). I did called to ask... More 

Was this review helpful? Yes
WayneMBowring, General Manager at Holiday Inn Maidenhead / Windsor, responded to this review

Thank you for your candid review. We apologise that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Wayne... More 

Manchester, United Kingdom
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

After staying a few night's at the Premier Inn then going 1 night here, I was exspecting luxury considering the price difference between the two hotel chains.....I was disappointed???? No welcome / info at reception they didn't even tell us breakfast times? No directions to room no offer of taking bags for us. Prices in hotel bar were ridiculous....room was... More 

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England
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 1 week ago

I did my research online and found this place for a legoland break. I am an ihg customer through my Rac membership. We booked this for a family of four for two nights. Room had two double beds in it and that is the only reason it doesn't get a five star rating. Not ideal for my 8/11 year old... More 

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Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Checked into quite a small room that was very cold but within minutes of mentioning issues to reception the air con was turned off and I had a heater. The staff here are fantastic, really have a true understanding of good customer service. Ordered room service and in most hotels the food is cold by the time it arrives...not here...hot... More 

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York, England, United Kingdom
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

In the past this has never disappointed as a family hotel - close to many of the attractions (Windsor/Legoland/Heathrow and even Central London) but this time things have slipped. Check-in/check-out were chaotic with an argumentative wedding party dominating the area leaving a long queue waiting for the single member of staff. Whilst the pool area and kids area remain great... More 

Was this review helpful? Yes 1
Amsterdam, The Netherlands
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed 1 week ago

The people at the main desk were reasonably friendly but the building is more like a second world war hospital than like a hotel. The room I had was built from low quality materials ad had started to wear considerably and there was a stench in the room.The bed was reasonably though and as soon as I turned off the... More 

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WayneMBowring, General Manager at Holiday Inn Maidenhead / Windsor, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,... More 

Cheltenham, United Kingdom
Level Contributor
49 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 1 week ago

This a corporate hotel. The staff were efficient rather than friendly. We booked an accessible room because my husband is disabled. We got two nights for a good price but be aware that they demand a £50 deposit per person when you check in. You do get this back but it must have been in the very small print. The... More 

Was this review helpful? Yes
WayneMBowring, General Manager at Holiday Inn Maidenhead / Windsor, responded to this review

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Wayne Bowring - General Manager More 

Nantwich
Level Contributor
34 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago

I used to use this place as an example of great customer service but for whatever reason standards and service are slipping. Check in has become confused with mistakes being made including my room rate, free wifi access and the inclusion (or not) of breakfast which left me with the decision to either pay again or go without. I chose... More 

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Maidenhead, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Holiday inn Maidenhead has now become a family meeting spot for coffee and a catch up. Located 5 minutes away from us, it's a perfect spot to meet up , kick back and unwind. Lovely friendly staff in the coffee shop, always made to feel welcome - especially by Paul - nothing is too much trouble, genuine friendly guy. Our... More 

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