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Highclere Hotel

#3 of 6 Hotels in Ascot
Certificate of Excellence
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19 Kings Rd | Sunninghill, Ascot SL5 9AD, England
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1 room 1 adult
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Highclere Hotel
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122 Reviews from our TripAdvisor Community

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London, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Stayed on Saturday night for local birthday celebration. Checked in but had to leave for birthday celebration straight away. On returning room small, old and small double bed. This was a bit of a surprise as I had booked a "Superior " double room. At £90 room only this was, in my opinion, vastly overpriced. The reception is not manned... More 

Helpful?
Thank kevin l
Highclere_Hotel, Owner at Highclere Hotel, responded to this review

We sincerely regret that our hotel failed to meet your expectations; our rates are on par or better than other hotels in our area and the majority of our reviews report very satisfied customers. I must emphasis that our beds are not small; they are all superior quality 4'6" hotel range double beds with many guests commenting on their comfort.... More 

england
1 review
5 of 5 stars Reviewed 5 weeks ago

We were booked into another hotel close by but when we had stood there for 45 minutes without seeing a member of staff we decided we had to find somewhere else. Highclere was 2 minutes away and within minutes we were in our room having being made to feel very welcome at very short notice. The couple that manage the... More 

Helpful?
Thank qprash
Highclere_Hotel, Owner at Highclere Hotel, responded to this review

Hello QPRash, and thank you for staying with us. I had no idea you had such an ordeal at the other hotel, but I'm really pleased you we so well looked after by us. I'll pass your comments on to Tom & Sherrie, our new managers. They will be so pleased to hear of your experience. Kind regards, Phillip Curtis More 

Swansea, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 2, 2016

My wife and I decided to stay at this hotel to see 2016 in. We found the hotel and staff to be fantastic and very friendly. The hotel is within walking distance of the local high street which is full of excellent shops. We would highly recommend this hotel.

Helpful?
Thank Charles M
Highclere_Hotel, Owner at Highclere Hotel, responded to this review

Hello Charles M. Thank you very much for stating with us and for your glowing review. I am very pleased that you found our hotel to b fantastic and friendly and will pass on your praise to our staff; who will be encouraged to receive it. We look forward to welcoming you again soon. Kind regards, Phillip Curtis, Owner More 

Cardiff, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed December 30, 2015 via mobile

We visit the HighclereHotel Hotel a few times a year when we go racing at Ascot and it's a wonderful base, about a mile and a half down the main road through Ascot village and down to Sunninghill! Always very clean coupled with a warm, friendly welcome... We highly recommend staying here if you're planning a visit to this area!... More 

Helpful?
Thank Ty E
Highclere_Hotel, Owner at Highclere Hotel, responded to this review

Hello Ty E, and thank you for staying with us again. It's always a pleasure serving you and we are grateful you have taken the time again to share your appreciation with us. Our new managers will be blessed to hear how well they did. We look forward to seeing you again soon. Regards, Phillip Curtis, Owner. More 

London, United Kingdom
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed December 20, 2015

Room average (bathroom needs refurbishing and curtains washed) Reception staff rude and unhelpful. Offered breakfast at £7.50 per head upon arrival, following morning told continental only available. No offer of refund.

Helpful?
4 Thank CraigShipton
Highclere_Hotel, Owner at Highclere Hotel, responded to this review

Hello Mr. Shipton, and thank you for staying with us. I'm sorry your experience was less than good. I have looked into your experience as best I can, and apologise for the misunderstanding regarding your breakfast. We took on a temp. while one of our staff was on leave, and he did the best he could. While this doesn't help... More 

Falmouth, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed November 18, 2015

My Mother (disabled), partner and I booked the Highclere Hotel as somewhere to stay whilst we attended a 60th Birthday party in Camberley. Upon arrival we were awestruck by how pretty the Hotel is - picture perfect and in a wonderful area! It felt safe, the town (Sunninghill) was full of wonderful people and the hotel was around the corner... More 

Helpful?
Thank Kopi-Luika
Highclere_Hotel, Owner at Highclere Hotel, responded to this review

Hello Kopi-Luika, and thank you for staying with us and for your wonderful comments. Both Sherry & Tom are wonderful hosts with a warm and kind manner; which is probably why they did so well working for more than 30 years in customer service for a major UK airline. We also appreciate our wonderful staff and, while we tell them... More 

Downpatrick, United Kingdom
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed October 26, 2015

Arriv Flew in from Belfast to Heathrow and were met by our our prebooked taxi driver who drove us the 25 minute journey to the Highclere. Our friendly host Tom checked us in and showed us to our triple room.Room clean and decor good. Tea/coffee making tray (and Kitkats),wall mounted tv and settee Bathroom small but compact with good pressure... More 

Helpful?
Thank Angie O
Highclere_Hotel, Owner at Highclere Hotel, responded to this review

Hello Angie O, and thank you for staying with us. I glad you enjoyed your stay and will pass on your praise to Tom & Sherrie, our managers. Your in depth review is graciously received and much appreciated. Thank you for taking the time to share your experience with the world. we look forward to welcoming you again soon. Kind... More 

Leeds
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed October 22, 2015

Stayed here on business and found this to be one of the best hotels I have stayed in. The owners were friendly and looked after you the whole time you were there. The rooms are very clean, my only issue was that the shower door kept opening!! Location is easy to find and the staff were always on hand to... More 

Helpful?
Thank Anthony H
Highclere_Hotel, Owner at Highclere Hotel, responded to this review

Hello Anthony H, and thank you for staying with us and for your review. I'm very pleased that you were well looked after and that you will return, however I am concerned about the shower door. Please call: 01344625220 or email: me on: info@highclerehotel.com with your room number and I will get that sorted straight away. Kind regards,Phillip Curtis, Owner More 

Swindon, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 14, 2015 via mobile

Having looked around the area for a bed for the evening I was amazed at what great value this place is. I received a warm and friendly welcome upon arrival and was shown to my deluxe double. The room was well decorated and very clean. I would definitely stay here again

Helpful?
Thank 676matt
Highclere_Hotel, Owner at Highclere Hotel, responded to this review

Hello 676matt, thank you for staying with us. I'm glad we were able to accommodate you. Thank you for your kind comments. I hope you return again soon. Kind regards, Phillip Curtis, Owner More 

2 reviews
4 of 5 stars Reviewed October 13, 2015

Pros: Lovely hotel near Sunningdale Golf Club and train station. We stayed in a very clean and comfortable Family Room (sleeps 3) for 2 nights while enjoying golf, shopping, dining (within walking distance) in quaint Sunninghill. Plenty of great dining options nearby. Very friendly and helpful staff, comfortable beds, flat screen TV and WiFi in room. Modern, clean bathroom. Excellent... More 

Helpful?
Thank May F
Highclere_Hotel, Owner at Highclere Hotel, responded to this review

Hello May F, and thank you for staying with and for your review. I'm sorry you struggled with your luggage when checking in. Tom, our manager, must have been out because as an ex-professional caddie, he would happily have assisted with your clubs and bags; and you might even have received some excellent course advice from him as well. Thanks... More 

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