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The Chapter House

Hotel website
9-13 St. Johns St, Salisbury SP1 2SB, England (Formerly The Lazy Cow)
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The Chapter House
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The Chapter House
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356 reviews from our community

Traveler rating
    139
    87
    52
    44
    34
See reviews for
37
191
5
24
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW

We have just returned from a wonderful stay at this hotel. The room was cosy & the bed was so comfy. The food was to a very high standard. The service & hospitality at this hotel was outstanding we look forward to returning & recommending you to our family & friends.

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Lyon, France
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This hotel is apparently a VERY old house: the floors are uneven and the ceiling is very low so you feel like you're in a medieval wooden three-story house. The staff was very nice and friendly. The food and wine at the hotel restaurant was excellent. It is extremely close to the beautiful Salisbury Cathedral. So unless you get the... More 

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Unfortunately my fiancée and I did not enjoy our food here at all. My partner had hairs in her food (just revolting!) I ordered ribs which were so greasy and tasteless I did not eat them. I would not recommend this place. There are far nicer places near by!!

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ThanasiL, Manager at The Chapter House, responded to this review

Dear James W I am shocked to read your most recent review about our establishment especially that you found a hair in your fiancé's food. I am regretful that you didn't raise any of these issues to us at the time, and that you did not enjoy your food at all, which we could have resolved but felt the need... More 

Woking, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed 2 weeks ago

We booked The Chapter House for my wife's birthday and a short city break to Salisbury, Our experience was pleasant and there is nothing really to knock about the place. It is a beautiful quirky old building that has been renovated recently and they have made the bar and restaurant area, a nice place to rest for a pint or... More 

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Ely, United Kingdom
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The bed and linen were lovely. Breakfast good . The room was very poor. Two ceiling lights had bulbs that needed changing , the standard lamp had no bulb at all. Only a midget could stand under the shower and the water dribbled out. Cracked floor tiles in the bathroom and dirty taps and grouting, plus a broken toilet seat,... More 

Was this review helpful? Yes 3
Basel, Switzerland
1 review
5 of 5 stars Reviewed 2 weeks ago

We`ve been there as a Famely (Switzerland) and we had a good time in this creativ and charming hotel. The hotel is run with passion and attention to detail. An old story refreshed with new and innovative ideas. The bedrooms are a joyful surprise and the food is excelent in a fresh and creativ style. Being there is an experience... More 

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Oxford, United Kingdom
Contributor
17 reviews 17 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We have just returned home having had two wonderful nights at this beautiful quirky inn. From the moment we checked in until the moment we checked out everything was superb. The staff were extremely friendly and attentive and nothing was too much trouble. The decor throughout was a mix of original and contemporary and looked great! The food was very... More 

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Salisbury, United Kingdom
Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We had dinner there last week. It was not busy but the service was incredibly slow! Our drinks took 20 mins to arrive. Tongues hanging! I ordered the veggie hulumi & burger. When it arrived there was no burger just cheese! The chips were not cooked either. They could have done with another 5 mins in the fryer. They were... More 

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JanineDubai, Owner at The Chapter House, responded to this review

Dear Clare A Thank you for your constructive feedback - always appreciated so that we can improve on what we do. Sorry that you were disappointed with your meal - or more specifically the speed of the service on this occasion - we are recruiting more waiting staff and chefs at present. I just need to point out though that... More 

London, United Kingdom
2 reviews
5 of 5 stars Reviewed 3 weeks ago

The hotel is lovely. All the rooms are individual and have some sort of twist. My favourite had wall to wall oak panelling, a grand fireplace and a secret bathroom. All rooms have been well maintained, with original features and are spacious and clean with large, comfortable beds and bathroom facilities. I am a light sleeper, but the beds here... More 

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Orpington, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

Salisbury is a delicious place and The Chapter house was the perfect finessing touch for us. All the guys there were engaging and approachable, the rooms were fetching and idiosyncratic and the food was exceptional. We were particularly impressed that all three meals of the day exhibited the same quality and skill. If many of Salisbury's visitors are letting this... More 

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