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All 13 Salisbury hotels

Mercure Salisbury White Hart Hotel

4.0 of 5 Hotel   |   St John Street | Wiltshire, Salisbury SP1 2SD, England
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Ranked #8 of 13 hotels in Salisbury
A recent review
3 of 5 stars reviewed 2 days ago
Kerra C Bristol, United Kingdom
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472 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
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English first
Bristol, United Kingdom
Contributor
17 reviews 17 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The hotel itself does look very nice, and is definitely presented nicely. I just can't believe this is a 5 star hotel. Anyone who has ever stayed in the Dorchester or Savoy in London, know that these are the real 5 star hotels. A basic thing that is required of 5 star hotels is that the staff are excellent servers,... More

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WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review

Dear Kerra C Thank you for letting us know about your recent stay at the Mercure Salisbury, White Hart Hotel. Firstly I would like to clarify that we are a 4 star not a 5 star hotel, however we pride ourselves on great customer service and was concerned to read your comments relating to the team and service recieved during... More

London, United Kingdom
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Despite a very large and comfortable bed, I felt that the room overall was quite small and unclean, particularly the bathroom. The thing that stuck for me was being told that I was being charged £20 for late check out (approx. 22 mins later than 1200) without any warning. I have stayed in many hotels around the world, and this... More

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WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review

Dear R_M_A_afc Thank you for letting us know about your recent stay at the Mercure Salisbury, White Hart Hotel. Firstly allow me to apologise for any inconvenience caused to your stay due to the late check out charge upon your departure over the weekend and feel assured that I am investigating these comments with the Reception team. In the meantime... More

York, United Kingdom
Top Contributor
69 reviews 69 reviews
36 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The Mercure chain has kept a historic coaching inn alive, and for this, much thanks. The bed and bath were great, as usual. We returned at about 9:15 from a terrific tour of Stonehenge and were cheered to be able to order food and drink in the bar. The staff were friendly and helpful, and the breakfast was great.

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WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review

Dear Ispahan1 Thank you for choosing the Mercure Salisbury, White Hart Hotel and for taking the time to let us know about your stay. I was pleased to read that you enjoyed your stay finding the staff to be both friendly and helpful and enjoyed a great breakfast with us. Once again thank you for your review and I hope... More

Salisbury
1 review
5 of 5 stars Reviewed 1 week ago

The hotel has a wonderful aspect it is very cleaned, the room are lovely and quiet the beds are confortale for good sleep the breackfast is full of everythings and you can eat what you like the people that work in this hotel are professional

Review collected in partnership with Easytobook.com

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WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review

Dear Michi M Thank you for choosing the Mercure Salisbury, White Hart Hotel and for taking the time to let us know about your recent stay. I was pleased to read that you enjoyed your stay at the hotel and that the accommodation provided was clean, quiet and comfortable and that you were able to enjoy a good breakfast served... More

Portadown, United Kingdom
Top Contributor
76 reviews 76 reviews
28 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed 1 week ago

Daughter lives in Salisbury so familiar with the town. First time staying here though. Upon entering the room, it felt stifling so we had to open the windows. We were on the second floor, looking out on a busy street so could not even think of leaving windows open during the night due to traffic noise. There was a fan... More

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WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review

Dear Debs B Thank you for taking the time in letting us know about your recent stay at the Mercure Salisbury, White Hart Hotel. Firstly allow me to apologise for any inconvenience caused to your stay and can assure you that we are in the process reviewing the air conditioning, as you mentioned not all bedrooms currently have in place.... More

Leeds
Contributor
11 reviews 11 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed for one night on the 13th August. The parking is now well signposted however after missing the sign i arrived rather grumpy. Luckily the hotel receptionist ( I can't remember her name) was exceptional, friendly, efficient and gave us lots of reccommendations as to what to see, where to eat, places for a drink. If it hadn't been... More

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WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review

Dear Kazw2_11 Thank you for choosing the Mercure Salisbury, White Hart Hotel and for taking the time to let us know about your stay. I was pleased to read that even though you arrived rather unhappy that the receptionist upon arrival was able to improve your spirits with her exceptional, friendly and efficient behaviour in welcoming you to the hotel.... More

Senior Contributor
24 reviews 24 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed on a sat night with six other work colleagues for the Wilton Super Car show. Very disappointed. First problem was no parking had to badly park the car. There was a wedding in which we hadn't been told about which explained the parking. Second must have had the short straw on rooms. Mine was clean but tiny, more of... More

Was this review helpful? Yes 2
WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review

Dear helenloveshotels Thank you for choosing the Mercure Salisbury, White Hart Hotel when visiting the Wilton Super Car Show recently and for taking the time to let us know of your experience. Firstly please accept my apologies for not meeting your expectations on this occasion and feel assured that we have addressed the take away breakfast standard with all parties... More

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

I really do not write negative reviews as I can usually find something that would negate any negativity but............. this hotel other than the staff is tired, claustrophobic, and lacking any redeeming qualities. Sorry, the breakfast was good. The room oversaw the top of the hotel roof( and that was on the first floor). Stuffy, and it does not have... More

Was this review helpful? Yes 2
WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review

Dear Plumptiousones Thank you for taking the time to post your remarks following your recent stay with us. I was concerned to read your comments regarding the hotel in particular relating to the building and lift facility, and can only apologise for any inconvenience caused and to confirm that assistance with luggage is offered to our guests. In relation to... More

Heathfield
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I had booked this in May for my husbands birthday in August. In the meantime, I broke my leg. I did ring the hotel the week before to tell them. On arrival Hannah was so helpful. My sons ( 18 and 16) were also staying. I had put them in a double bed so she changed it all so that... More

Was this review helpful? Yes 1
WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review

Dear AmandawHeathfield Thank you for choosing the Mercure Salisbury, White Hart and for taking the time in letting us know about your stay. I was very pleased to read that so many of the team were worthy of mention covering all areas of the business including reception and the restaurant. You have my assurances that I will personally thank Emma,... More

Dundas, Canada
Senior Contributor
41 reviews 41 reviews
38 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I stayed in the Mercure Salisbury for one night while driving from Gatwick Airport to Dartmoor. After surviving the horrendous traffic on the M25 we found the hotel restful and really enjoyed both the location (and easy after dinner stroll to the Cathedral and the centre of the city) and the restaurant meal which we found very... More

Was this review helpful? Yes 1
WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review

Dear david42 Thank you for choosing the Mercure Salisbury, White Hart and for taking the time to give your feedback. I was pleased to read that you found your stay to be restful following your journey from Gatwick and finding both excellent quality food and service in the restaurant for both dinner and at breakfast. Following recent comments we have... More

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Additional Information about Mercure Salisbury White Hart Hotel

Address: St John Street | Wiltshire, Salisbury SP1 2SD, England
Phone Number:
Location: United Kingdom > England > Wiltshire > Salisbury
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Salisbury White Hart Hotel 4*
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Also Known As:
Mercure White Hart Salisbury Hotel Salisbury
Accor White Hart Salisbury
Mercure Salisbury

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Hotel Style
#4 Luxury Hotel in Salisbury
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Official Description (provided by the hotel)
This 17th century 3 star hotel with 68 en suite rooms stands in the centre of Salisbury overlooking the famous Cathedral. Ideal base to visit Stonehenge and the New Forest. 25 miles from Southampton Airport, 1 mile from Salisbury railway and coach station. The hotel features the award winning Squires Restaurant and Bar, a lounge, 3 conference suites and a free car park. Nearby local leisure facilities just a short walk away include swimming, sauna, squash, tennis, snooker, horse riding and golf. ... more   less 
Number of rooms
68

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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