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Mercure Salisbury White Hart Hotel

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St John Street | Wiltshire, Salisbury SP1 2SD, England
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1 room 1 adult
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Mercure Salisbury White Hart Hotel
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712 Reviews from our TripAdvisor Community

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Farnham, United Kingdom
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We spent just 1 night in this Hotel. it was impressive from the onset. The reception was informative and very friendly. There is no lift, but not a problem to us and we were on the 2nd floor, but it was quiet and the room was restful and nicely decorated, bed comfortable and warm, tea making facilities, television, lovely bathroom,... More 

Helpful?
Thank willy099
Shrewsbury, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Madam and self needed to be in Salisbury for one night and selected the White Hart on the basis that most of our experiences with hotels in the Accor group have been good. We opted for bed and breakfast and a 'Privilege' room, the latter offering free Wi-Fi, soft drinks, a hot drinks machine, bathrobe and slippers, newspaper and some... More 

Helpful?
Thank Segillum
WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review

Dear Segillum Thank you for taking the opportunity in letting us know about your recent stay at the Mercure, White Hart Hotel in Salisbury. I was so pleased to read that you had an enjoyable experience with us following recent stays in other hotels in the Accor brand. The hotel offers free WIFI throughout, in all public areas and bedrooms... More 

Greater London, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

Perfectly placed for all amenities in Salisbury, this grade 2 listed building is a good as it gets. Service excellent from caring staff. Disabled do need to be aware that there are no lifts due to Grade 2 status and should consequently request the best option of a room on the 1st floor

Review collected in partnership with Accorhotels.com

Helpful?
Thank rayg826
WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review

Dear rayg826 Thank you for choosing the Mercure, White Hart Hotel in the heart of the city of Salisbury and for taking the time in letting us know about your stay. I was so pleased to read that you were looked after by the caring team who ensured excellent service throughout, rest assured I will share your comments with them.... More 

Steeple Claydon
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

A very warm welcome, a well-appointed and clean standard twin room. We had breakfast on all of the three days and it was to a high standard with plenty of choice and very attentive and friendly staff. In spite of the hotel hosting two of the evenings with parties, we were almost unaware of this. Our room was in the... More 

Helpful?
Thank Chrisatxoloj
WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review

Dear Chrisatxoloj Thank you for choosing the Mercure, White Hart Hotel for your recent 3 night stay in the historic city of Salisbury. The hotel benefits from a great central location in the heart of the city, and close to the famous Salisbury Cathedral, with an extensive on site car park to the rear of the property allowing guests to... More 

Sussex
Level Contributor
116 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Beware if you visit coincides with a conference you will be directed to an alcove in the reception/lounge area where you will dine under the gaze of guests arriving or assembling prior to eating out (THE sensible option). Sitting alongside a defunct hearth or sofa despite a candle lit table does not make for an enjoyable cosy dining experience. Pre-dinner... More 

Helpful?
Thank SunbeamSussex
WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review

Dear SunbeamSussex Thank you for taking the time to post your review following your recent stay with us in Salisbury. I was disappointed to read of your concerns regarding the evening dining arrangements as well as the administration procedures, and wish to apologise for any inconvenience this may have caused. We endeavour to provide the services expected, and appreciate any... More 

East Anglia, UK
Level Contributor
345 reviews
124 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Comfortable quiet rooms. Exceptionally good service at front desk - friendly, efficient and speedy . Our group was served a high quality and very tasty dinner. Breakfast was fine. No complaints at all

Helpful?
Thank davidh of england
WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review

Dear davidh of England It was very pleasing to read your review following your recent business stay with us at the Mercure Salisbury, White Hart Hotel. You have my assurances that I will share your comments with the entire team as I am sure this will serve as great motivation for them all. I hope we can be of service... More 

Hampshire, United Kingdom
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My partner and I decided to take a last minute break. We stopped at the White Hart Hotel and were offered one of the privilege rooms with breakfast. The original receptionist was both helpful and very pleasant. Our room was compact but nicely decorated and the extra touches - coffee machine, luxury toiletries etc.were a nice touch. After shopping for... More 

Helpful?
Thank Steve F
WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review

Dear Steve F Thank you for choosing the Mercure Salisbury, White Hart Hotel for your last minute break and upgrading to one of our Privilege rooms. I was pleased to read that the extra touches were appreciated with the complimentary mini bar, coffee machine and luxury toiletries etc.. available in the Privilege Room. Even though your initial room was cold... More 

St John-in-Cornwall, United Kingdom
Level Contributor
188 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for two nights on a weekend getaway. This is a beautiful historical hotel located equidistant between the Cathedral and the City Centre, a 5 minute walk to each. Hotel does have car parking at the rear, but like all City Centre hotels, it is limited. As a historical building, this hotel is set out over 3 floors... More 

Helpful?
Thank johnny-glen
WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review

Dear johnny-glen Thank you for taking the time to let us know of your recent 2 night stay at the Mercure Salisbury, White Hart Hotel. I was so pleased to read that the team looked after you throughout your stay and that not only did they ensure the service levels were delivered that both the accommodation and breakfast came in... More 

London, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Check in was so slow.Jodie the receptionist was not efficient.We were traveling with 2 small dogs as advised to you yet we were allocated a second floor room with no lift facility in the hotel. The room was changed to one on the first floor,adjacent to the venting outlets for the kitchens and air conditioning!!We were unable to sleep a... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank Fredbertie1
WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review

Dear Fredbertie1 Firstly I wish to apologise for not meeting your expectations on this occasion. We take your review and feedback seriously and thank you for the opportunity to discuss further, to enable me to do so please contact me at h6616-gm@accor.com or by calling the hotel direct so that we can arrange at your convenience. Once again thank you... More 

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