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Mercure Salisbury White Hart Hotel

4.0 of 5
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St John Street | Wiltshire, Salisbury SP1 2SD, England
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Mercure Salisbury White Hart Hotel
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Ranked #8 of 15 Hotels in Salisbury
A recent review
3 of 5 stars reviewed 4 days ago
61ThomasP64 Chesterfield, United Kingdom
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576 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chesterfield, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Stayed 3 Nights(Friday To Monday).Staff were efficient polite and friendly.Breakfasts were good . Bed was very comfortable.Bedroom was very small only one chair until I complained and a second chair was supplied.Carpet in bedroom was threadbare in places.The bedroom failed to meet my expectations and left me feeling a little disappointed.I would not go back

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WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review

Dear 61ThomasP64 Thank you for choosing the Mercure Salisbury, White Hart Hotel and for giving me the opportunity to respond to your concerns. First of all I was pleased that although there were some concerns that you praised the team for their efficient and polite nature and providing you with the necessary comforts requested. I was further pleased to note... More 

High Wycombe, United Kingdom
Top Contributor
208 reviews 208 reviews
18 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

the outside look like another part of history but inside it is modern clean and well run. the staff are very friendly and helpful, the breakfast is really good, the buffet is constantly replenished not left to get nasty. Rooms are clean and well looked after. In a very central position to see all of Salisbury. Lots of little areas... More 

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WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review

Dear lynden33 Thank you so much for letting us know about your recent stay with friends at the Mercure Salisbury, White Hart Hotel. I was pleased to read that we delivered in all aspects of your stay from the pleasing arrival and appeal of the Georgian Main House, and the tastefully decorated public areas keeping the feel of the original... More 

Ottery St. Mary, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The Mecure Salisbury is ideally suited for visiting the town and the cathedral. The hotel is not 'modern' but the rooms are very comfortable, the breakfast is very good, make sure you haven't eaten too much the night before! The staff were friendly and helpful and even though you have to pay for it the carpark is a boon. The... More 

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WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review

Dear Sue R Thank you so much for taking the opportunity to post your review following your recent stay with us at the Mercure Salisbury, White Hart Hotel. I was pleased that the hotel's location was ideal for you and allows our guest to explore the historical landmarks in the city as well as the city centre, with on site... More 

2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Good hotel but understaffed on the weekend of our visit. Unless we missed something the only entrance from the main street was from small revolving door and would be difficult for the disabled to access. There is no lift either. Breakfast was tasty and plentiful and busy staff members were very helpful

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WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review

Dear Dave C First of all we appreciate the accolade, as well as the time taken to write your review. Thank you for your kind words about the team following your recent visit, I have personally shared your kind words with them and I am proud that even when busy that they remain helpful at all times. In regards the... More 

Leeds, United Kingdom
2 reviews
4 of 5 stars Reviewed 1 week ago

Not the standard business traveller hotel so it had its own pictures and individual furnishings. Very friendly and professional staff. Some areas looking a bit tired (carpets worn on stairs) but some areas were being painted whilst we were there.

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WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review

Dear Colin C Thank you for taking the time to post your review following your recent stay with us at the Mercure, White Hart Hotel. I was pleased to read your review and rest assured I have shared your kind words with all of the team concerned and I am sure this will be appreciated by them all. I am... More 

Reviewer
4 reviews 4 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here the night before our sunrise Stonehenge tour with Pat Shelley and had a very nice stay. The hotel is very close to the cathedral and to the center of town, and the staff was incredibly friendly and helpful.

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WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review

Dear NJLovesIceland Thank you so much for your kind words about the hotel team and I was extremely pleased that you enjoyed your stay with us. We appreciate your appreciation of both the hotel location and especially the hotel staff who can make such a difference to anyone's stay. I hope that the Stonehenge tour was as good as your... More 

Romsey, United Kingdom
Contributor
15 reviews 15 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Salisbury is not the easiest city to find a parking place but the White Hart has an excellent one for residents only at the back of the hotel and easily found. The food and service was excellent and our group of 13 had the benefit of a private room. Price for a three course meal with coffee and chocolates was... More 

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WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review

Dear David L It was very pleasing to read your recent review following your stay with us a the Mercure Salisbury, White Hart Hotel. The car parking facility is a huge benefit for the hotel and as you mentioned parking in Salisbury can prove difficult at times so I was pleased to note that this was appreciated for both you... More 

Dana Point, California
Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

As far as I'm concerned, this is the nicest place to stay in Salisbury. I've stayed there twice and both times were excellent. Their restaurant has great food too that is served in the classic British tradition. The location couldn't be more centrally located and is an easy walking distance to the cathedral and Salisbury's "downtown" area.

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WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review

Dear jharris586 Thank you for taking the time in letting us know about your second stay with us and I was so pleased to read that both times were excellent. I really appreciate all of your kind words about the hotel and service received and I have shared your comments with the entire team, more specifically the Restaurant and Kitchen... More 

Bristol, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is the simply the best hotel in Salisbury. Delightful staff, comfortably appointed rooms and a very convenient location. I always look forward to coming back to this hotel and seeing a friendly face behind the reception. Well done Mercure White Hart!

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WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review

Dear Western 1947 Many thanks for taking the time to post your review following your most recent business trip to Salisbury and for once again choosing the White Hart as the convenient base for your business needs. I am so pleased to read that you always look forward to returning to the hotel and that the staff are one of... More 

London
Senior Contributor
26 reviews 26 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The first impression as you walk into this beautiful old hotel is excellent. It is bright and warm - and the staff are friendly and courteous. No lift - but you don't mind. You DO start to mind, though, as the walk to your room becomes colder and colder - and when you enter the room, colder still. No central... More 

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WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review

Dear Stewart T Let me start by apologising for any inconvenience caused to your stay due to the issues relating to the warmth of the hotel upon arrival, I have asked the housekeeping team to ensure that the manual radiators are turned up according to the weather conditions and that the curtains are pulled back to allow the heat to... More 

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