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Mercure Salisbury White Hart Hotel

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St John Street | Wiltshire, Salisbury SP1 2SD, England
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Mercure Salisbury White Hart Hotel
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Ranked #8 of 15 Hotels in Salisbury
A recent review
5 of 5 stars reviewed 5 days ago
Western1947 Bristol, United Kingdom
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565 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bristol, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is the simply the best hotel in Salisbury. Delightful staff, comfortably appointed rooms and a very convenient location. I always look forward to coming back to this hotel and seeing a friendly face behind the reception. Well done Mercure White Hart!

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WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review

Dear Western 1947 Many thanks for taking the time to post your review following your most recent business trip to Salisbury and for once again choosing the White Hart as the convenient base for your business needs. I am so pleased to read that you always look forward to returning to the hotel and that the staff are one of... More 

London
Senior Contributor
25 reviews 25 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

The first impression as you walk into this beautiful old hotel is excellent. It is bright and warm - and the staff are friendly and courteous. No lift - but you don't mind. You DO start to mind, though, as the walk to your room becomes colder and colder - and when you enter the room, colder still. No central... More 

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WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review

Dear Stewart T Let me start by apologising for any inconvenience caused to your stay due to the issues relating to the warmth of the hotel upon arrival, I have asked the housekeeping team to ensure that the manual radiators are turned up according to the weather conditions and that the curtains are pulled back to allow the heat to... More 

wiltshire uk
Reviewer
4 reviews 4 reviews
4 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Myself and my family took my mummy here for afternoon Tea today 15/03/2015. How lovely it was, the staff were very attentive. They showed us to our table which was reserved with our names and gifts for my mummy and myself. The sandwiches were so full of flavor. along with the cakes. My Mummy broke down as it was so... More 

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WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review

Dear funkydiva Thank you for choosing the White Hart as the venue for your Mother's Day afternoon tea. I was very happy to read that the whole experience was lovely from the decoration, welcome and service, and looking at the photographs everyone enjoyed the day. The team wanted to make sure that the day was a special one for the... More 

Bournemouth, United Kingdom
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Well done The White Hart - you did us proud - my daughter was married on Saturday 28th Feb 2015 and you could not have done any better. Sarah - you rock - our headache was your headache - not that there was one!. The compliments keep on flowing from the venue/rooms/ ceremony/ decorations and of course the chef (who... More 

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WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review

Dear Janet D Wow, where do I begin, thank you so much for your warm words not only for the hotel but for Sarah who is an important member of our team. I was so happy to read that your daughter's wedding was a great success and you can be assured that I have shared your comments with the entire... More 

2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed in this hotel on 4th March and found it to be satisfactory except for the service at dinner. The restaurant was not busy but we had to wait a long time between courses. At one point we thought they had forgotten about us. Admittedly, we had a table of 14 but the wait between courses was unusually long. Food... More 

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WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review

Dear Richard K Thank you so much for letting us know of your recent experience whilst staying with us at the White Hart in Salisbury. I was very pleased to read that although there was a delay between courses that the food was worth waiting for and lovingly prepared by our kitchen brigade, I was further pleased that the team... More 

Newbury, United Kingdom
Top Contributor
148 reviews 148 reviews
32 hotel reviews
124 helpful votes 124 helpful votes
4 of 5 stars Reviewed 4 weeks ago

A recent prolonged stay for work placed me in the White Hart in the centre of Salisbury. Comfortable spacious room and although was facing out into main street was very quiet. Hotel benefits from car parking on site and complimentary wifi which always goes down well with the business traveller. The highlight was the excellent breakfast which I could not... More 

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WhiteHartManager, Manager at Mercure Salisbury White Hart Hotel, responded to this review

Dear Biriyaniboy B, Thank you for taking the time to let us know about your recent stay at the Mercure Salisbury, White Hart Hotel. I was pleased to read you had an enjoyable stay with us and that the accommodation provided was comfortable, spacious and quiet and that you found the benefits of the on site car parking and complimentary... More 

London, England, United Kingdom
Contributor
15 reviews 15 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed at the White Hart in between two days business near Salisbury. Having had a terrible day at work on the first day, I was looking forward to hiding away for the evening in comfort. I arrived a little before check in time, but needn't had worried. The receptionist was fun, friendly and efficent, providing a great welcome. The... More 

Was this review helpful? Yes 1
WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review

Dear Kev F Thank you for choosing the Mercure Salisbury, White Hart Hotel for your recent business trip to the area. I was very pleased to read that you were given a warm and friendly welcome by the reception team and that the accommodation provided met with your expectations with a welcoming homely feel. Although you have no immediate plans... More 

winchester
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My husband and I met up with some friends for dinner last week. The meals were so delicious and excellent value for money. The waiter and waitress serving that evening were so polite and helpful. Can highly recommend and will be returning soon.

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WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review

Dear Skyspotty Thank you for taking the time to post your remarks following your recent dining experience with us at the Mercure Salisbury, White Hart Hotel. We appreciate your comments and I was pleased to read that you had an excellent dining experience which was value for money, served by our polite and helpful team, you have my assurances that... More 

Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 5 weeks ago via mobile

Stayed for a weekend with my husband and daughter to see Salisbury and surrounding area. My husband who is a Platinum card holder choose the hotel for the benefits offered. Well, the room we had was very small with the extra bed for our daughter, the bathroom tiny, but did have a big bed, at most Accor hotels we get... More 

Was this review helpful? Yes 1
WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review

Dear Arminta Thank you for taking the opportunity of letting us know of your recent experience staying with us last weekend. Firstly I wish to apologise for any shortcomings and for any inconveneience caused to your stay due to the dining facilities and services offered. Due to the weddings, the dining room for evening meals was in our St John... More 

Frome, Somerset
2 reviews
4 of 5 stars Reviewed February 19, 2015

Enjoyed a delicious mid week lunch here with elderly parents. Patient staff and exceptionally good value for the quality of food. However do ensure you collect a ticket to get out of the car park before you leave the hotel!

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WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review

Dear Magpiejane Thank you for letting us know of your recent lunch experience with your parents at the Mercure Salisbury, White Hart Hotel. I was pleased to read that you had a delicious lunch with us and that the good food quality was matched by the good value and patient service provided by the team, I have thanked both the... More 

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