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Mercure Salisbury White Hart Hotel

4.0 of 5
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St John Street | Wiltshire, Salisbury SP1 2SD, England
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Mercure Salisbury White Hart Hotel
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Ranked #9 of 15 Hotels in Salisbury
A recent review
4 of 5 stars reviewed 4 days ago
Fuzzeeone Perth, Australia
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622 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Washington DC, District of Columbia
1 review
1 of 5 stars Reviewed 2 days ago NEW

It is one of the worst hotel I have ever seen. The management of the hotel is terrible. They change the price every day without telling you. I booked the hotel with government rate a month before I checked in. When I checked out, they only granted the first night for government rate and increased price for rest of days.... More 

Was this review helpful? Yes 1
Perth, Australia
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Great place, friendly and helpful staff, big rooms, 3 storeys (no lift), let them know well in advance if you cannot negotiate stairs to obtain a ground floor room. Has its own restaurant and lovely garden courtyard.

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WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review

Dear Fuzzeeone Thank you for choosing the Mercure Salisbury, White Hart Hotel and for letting us know about your stay. I was so pleased to read your review and that you had an enjoyable stay with us in the heart of Salisbury, I was especially pleased to read that you were looked after by the friendly and helpful team and... More 

london
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 1 week ago

Despite ringing in advance to arrange early check in, if possible, we were greeted by the words "you are too early, check in isn't till 2". She then told us we had to complete all the paperwork and provide our card details, again, before she would check to see if there was a room available. There was actually. A more... More 

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WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review

Dear hjmarriage Firstly thank you for choosing the Mercure, White Hart Hotel recently for your stay in Salisbury. However I was very disappointed to read that the warmth of welcome was lacking upon your arrival at the hotel and as you may have read on previous reviews the service provided by the team is something we are all proud of... More 

Nashville, Tennessee
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Almost directly across the street from the Salisbury Cathedral, this hotel has the feel of a country inn in the middle of the city. Very easy parking for those with a car, and a very helpful staff. It's also an very easy walk into the city center and to good restaurants. Highly recommend!

Was this review helpful? Yes 1
WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review

Dear gaffnee2015 Thank you for taking the time to let us know of your enjoyable experience at the Mercure Salisbury, White Hart Hotel. I was so pleased to read that you had such a good stay with us recently with the team being very helpful during your stay, and that the hotel gives a traditional feel in the centre of... More 

suffolk
Level Contributor
84 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A lovely stay in this old hotel with friendly staff. Needs a bit of TLC in places and with a few new carpets and some new furnishings it would be excellent.Pity more investment not made in such an excellently located hotel on the edge of the cathedral close. Could be more highly rated. I think the food could taste better... More 

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WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review

Dear SuffolkMobo Thank you for choosing the Mercure, White Hart Hotel when recently visiting the historic city of Salisbury. I was pleased to read that you had an enjoyable stay with us, with the team providing you with friendly service, and providing you with an excellent location to explore the city and surrounding attractions, rest assured that I have shared... More 

Lincoln
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I had a conference near Salisbury and my work colleagues recommended the White Hart Hotel. I've previously stayed in Mercure Hotels across Europe and have never had an issue with them. The White Hart had the benefit of private parking behind the hotel - so it fit all my requirements. It's easy to find and has a superbly helpful desk... More 

Was this review helpful? Yes 1
WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review

Dear markbrammer Thank you so much for taking the time to let us know about your recent business trip to the Mercure Salisbury, White Hart Hotel. I appreciate the time taken to give your thoughts on the hotel and services provided especially when praising the team, specifically the Front Desk team on this occasion, I have shared your comments with... More 

Washington, DC
Level Contributor
27 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed 2 weeks ago

So overall this was a nice hotel - and I hate to give it a bad review because the people were so nice and the service was good to a little better than good. I just did not like the hotel. First , the check in was quick and the desk staff quick, efficient, helpful and nice. The hotel is... More 

Was this review helpful? Yes 1
WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review

Dear doggo148 We appreciate you taking the opportunity in letting us know of your experience recently at the Mercure Salisbury, White Hart Hotel. Let me start by thanking you for your kind words about the team along with the service and welcome provided by them, I was also pleased to read that the hotel and accommodation provided was clean and... More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Stayed for a few days in Salisbury at Mercure hotel. If you like character hotels with good food and attentive restaurant service this is the one for you. Beds clean and comfortable Extremely enjoyable stay.

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WhiteHartManager, Manager at Mercure Salisbury White Hart Hotel, responded to this review

Dear Well987654321, Thank you for taking the time in posting your review about your recent stay with us at the Mercure Salisbury, White Hart Hotel. I really appreciate your kind words about the character of hotel, good food and attentive service received and I have shared your comments with the entire team, more specifically the Restaurant and Kitchen teams who... More 

North Rocks, Australia
Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Totally deserves it's ranking. Stayed there days ago. Terrific central location, a short stroll to the Cathedral or the City centre. Although it is on a minor city road it is quiet. Very comfortable room. Bathroom is actually a shower room. Unlike many very old coaching inns the plumbing and electrics were not quirky. Staff were very friendly and helpful... More 

Was this review helpful? Yes 1
WhiteHartManager, Manager at Mercure Salisbury White Hart Hotel, responded to this review

Dear Gerry M, Thank you for choosing the Mercure Salisbury, White Hart Hotel and for taking the opportunity in posting your review. I was pleased to read that you had an enjoyable stay with us and that we were able to provide a comfortable, clean environment allowing you to explore our wonderful historic city in the countryside. The hotels location... More 

Didcot, United Kingdom
Level Contributor
73 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here for one night whilst attending a large car show at the nearby Wilton House. There was a good, enclosed car park with an entrance directly into the hotel. Check-in was prompt and friendly. My room was lovely - nicely decorated, well-appointed and clean. The bathroom was larger than average but I deduced from looking at the fire... More 

Was this review helpful? Yes
WhiteHartManager, Manager at Mercure Salisbury White Hart Hotel, responded to this review

Dear Figbat, Thank you for choosing the Mercure Salisbury, White Hart Hotel and for taking the opportunity in posting your review. I was pleased to read that you had an enjoyable stay with us while attending the car show at Wilton House. I will share your comments with the team regarding the prompt and friendly check in and the great... More 

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