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Park Plaza Leeds

#34 of 89 Hotels in Leeds
Certificate of Excellence
GreenLeadersBronze level
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Boar Lane | City Square, Leeds LS1 5NS, England
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Park Plaza Leeds
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Park Plaza Leeds
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1,531 reviews from our community

Traveler rating
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    435
    249
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    71
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

Visited this Hotel for the first and last time. A couple of the staff were very friendly, but in general I was not made to feel at all welcome. Drinks prices VERY expensive as is the room service menu. The room was basic however I am not sure when the carpet had last been vacuumed. The bed creaked and was... More 

Was this review helpful? Yes
Park_Plaza_LeedsCity, General Manager at Park Plaza Leeds, responded to this review

Dear Guest, Thank you for taking the time to write about your experience. We apologize for the concerns you shared about your experience, and your comments will be shared with the team. I assure you we will work diligently to ensure a friendly welcome to all our guests, of which the team often receive positive comments. Whilst we do provide... More 

2 reviews
1 of 5 stars Reviewed 4 days ago NEW via mobile

last visited this hotel 11 years ago. Wow how the mighty has fallen!! Tired, dirty public areas, ripped carpets etc. Rooms on par with travel lodge. Very small , clean enough. But certainly not worth the extra money to stay here. The meal was very sub standard. And the bar prices.... Absolutely ridiculous £7.50 for an average glass of wine!!... More 

Was this review helpful? Yes
Park_Plaza_LeedsCity, General Manager at Park Plaza Leeds, responded to this review

Dear Guest, We apologize you were not satisfied with the condition of the hotel during your stay, and appreciate you taking the time share your experience. Superior, Executive and Suites are available ranging in size from 23 sq/m up to 100 sq/m. We are pleased to announce that we are currently addressing areas of concern to improve the guest areas... More 

Contributor
16 reviews 16 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I stayed at this hotel recently and was really impressed by the great location as well as the friendly staff who I checked in with. The location was ideal for a night out in Leeds City Centre with the bars being only a short walk away. However, having returned from said night out I went to get into bed and... More 

Was this review helpful? Yes
Park_Plaza_LeedsCity, General Manager at Park Plaza Leeds, responded to this review

Dear Guest, Thank you for taking the time to write your review. We appreciate you bringing this matter to our attention, and will work diligently to ensure your feedback is fully investigated. We will be contacting you separately to discuss your stay further. Kind Regards, More 

Senior Contributor
30 reviews 30 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I don't know is it because you have so many floors that you can't keep up with maintenance in that case don't have so many floors!! We were on the 16th floor, now I will give credit where credit is due the hotel itself looks great, staff are pleasant. Didn't like the printed out signs outside please fix your doors... More 

Was this review helpful? Yes
Park_Plaza_LeedsCity, General Manager at Park Plaza Leeds, responded to this review

Dear Guest, Thank you for your candid review of your recent stay. Your feedback is extremely valuable to us, and we are disappointed that your expectations were not met on this occasion. For the benefit of future guests, limited parking spaces are available and must be reserved by contacting us directly. Alternatively, our preferred car park is provided at Q-Park... More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

Visiting Leeds for the weekend with my wife I picked this hotel because if it's location and star ratings (I.E 4 star hotel). Having stayed in lots of hotels for work I expected more when charged £92 for a room for the night, plus £15 for breakfast and another £20 for parking. The room is comfy and you have decent... More 

Was this review helpful? Yes
ParkPlazaOps, General Manager at Park Plaza Leeds, responded to this review

Dear Guest, Thank you for taking the time to share your recent experience. Whilst we are pleased that you did enjoy aspects of your stay, in particular our location and friendly staff; it seems that your overall experience has fallen short of expectation. I would like to understand and investigate your feedback further, and I will contact you privately in... More 

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Had a great stay here with my mate. My friend had booked the hotel and we were arriving from different locations. I got to Leeds earlier than him but the hotel allowed me to check in even though he wasn't there. Room was massive with a great view of Leeds City. Beds comfortable shower was awesome ! Love the heated... More 

Was this review helpful? Yes
ParkPlazaOps, General Manager at Park Plaza Leeds, responded to this review

Dear Guest, Thank you for taking the time to write about your experience. It is always a delight to read positive feedback from our guests. We are delighted that you enjoyed your accommodation, especially the views over Leeds City Centre. We are pleased that we were able to meet your expectations and look forward to welcoming you back in the... More 

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