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Chevin Country Park Hotel & Spa


Chevin Country Park Hotel & Spa
Hotel class 4 of 5
Yorkgate, Leeds LS21 3NU, England
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Traveler Reviews

60% Recommend
3.5 of 5 stars 81 reviews
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By trip type
All (81)
[ Date ] [ Rating ]
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4 of 5 stars
fsharpminor 2 contributions
wirral
Jul 8, 2009 | Trip type: Business, Solo travel New

I have been staying here for some years on a regular basis, and will continue to do so. Some of the issues raised by other reviewers have now been taken on board, and refurbishment of some of the lodges is now complete. The restaurant is very much better than has been a year or so ago, and the extension built... more

Management response from
chevingm, General Manager

Many thanks for taking the time to place a review on this site, your feedback is appreciated and valued. It is good to note that the changes being undertaken by the hotel are being noticed and we will continue to look at ways of improving our offering. More refurbishment is planned beginning in September for the log rooms and further...

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4 of 5 stars
little_m0nkey 21 contributions
Yorkshire
Jun 30, 2009 | Trip type: Couples

I have been to this hotel several times and have experience of weddings, dining and the hotel rooms. My first and most important tip would be to make sure you get one of the newly refurbished rooms. These rooms tend to be the ones in the main building as they wont be renovating the outside lodges until later this year.... more

Management response from
chevingm, General Manager

Many thanks for taking the time to review the hotel, you are obviously well familiar with the hotel and you honest appraisal is most welcome. As you suggets the rooms in the main building have been refurbished with the lodge rooms scheduled for later this year, this will give a more standard style of room. We are addressing the areas...

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5 of 5 stars
oldebellEastSussex 1 contribution
east sussex
Jun 30, 2009 | Trip type: Friends getaway

what can i say we had a great stay,the food was out of this world and the service was excellent,breakfast was a little slow but the resturant was very busy,so we understood why.As for the room it was very clean with french doors to open and sit outside by the lake.We had a great stay and will be coming back... more

Management response from
chevingm, General Manager

Many thanks for taking the time to review the hotel on Tripadvisor. We take on board all comments and look forward to hearing what our customers have to say. I am glad you enjoyed your visit to our unique hotel and that the food and service were to your liking and look forward to welcoming you again soon.

Wedding
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2 of 5 stars
doogler 1 contribution
shefield
Jun 29, 2009

We recently attendended a family wedding at the Chevin Park Hotel. We were dissapointed with the attitude of the staff when it came to resolving catering and accomodation issues with a number the guests. other guest rooms similar. There is a very nice Premier Inn a couple of miles down the road.I am sure it 's a lot cheaper and... more

Management response from
chevingm, General Manager

Firstly I must thank you for taking the time to post a review on Tripadvisor, we do value all feedback and endeavour to correct any shortcomings. The hotel is an amazing venue to celebrate a wedding and is choosen by couples for this reason. All couples visit the hotel for showrounds to help assure them of our commitment to the...

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2 of 5 stars
courtyardTeesside 1 contribution
teesside
Jun 28, 2009 | Trip type: Family

Terrible tv reception, complained, nothing happened. No iron in room, requested, after two requests eventually turned up. So called lodge was out dated, old fashioned and dirty, oven was greased up,cobwebs throughout, bathroom was a disgrace, Bar staff in main bar kept dissapearing, poor service,no chardonay! fridge not cold, not even 4 matching cups or glasses, place was covered in... more

Management response from
chevingm, General Manager

It goes without saying that I am dissappointed that the reviewer has not enjoyed their visit to the Chevin Country Park Hotel & Spa, and I appreciate that they have taken the time to review the hotel and do hope that they are happy with their review. We do try to present all areas of the hotel to the highest...

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2 of 5 stars
scottparker2 1 contribution
Sheffield
Jun 22, 2009 | Trip type: Business

To be quite honest I very rarely complain about anything, however it has to be said that this Hotel was a mojor disappointment after viewing the images on the internet i had high expectations. In all the Hotel was on first appearence very nice, Warm and welcoming. There were so many factor adding to my disappointment and my work colleague... more

Management response from
chevingm, General Manager

Many thanks for taking the time to review our hotel here on Tripadvisor, I am sorry that your overall experience was not to our usual standard. The allocated room in one of the log cabins is scheduled for refurbishment in our next phase which begins in September. We do display pictures of all room types on the booking pages of...

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2 of 5 stars
LeedsHoppies 1 contribution
leeds
Jun 14, 2009 | Trip type: Family

Found the new entrance impossible to negotiate with a wheelchair. Disabled toilet in main area is inaccessible with a towel rail instead of grab rails. Staff unaware that steps made the lodges no go areas for wheelchairs. Food on the first night was tough , embarassing as we had guests but meals on other nights were good, however the buffet... more

Management response from
chevingm, General Manager

Many thanks for your ecent review, I am sorry that your recent experiences at the hotel fell short of your own personal standards. As a previous guest I am amazed that you did not see the benefits of the recent additions to the hotel particularly the front entrance which has made entering the building far easier that previously as well...

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2 of 5 stars
Mallogal 7 contributions
May 25, 2009 | Trip type: Couples

This has to be the most disappointed I have ever been in a hotel! The reception area looks great and the restaurant is nice, but the quality of the room was awful. It was extremely tiny, very bland an old fashioned, and the heating didn't work! How they can claim that this place is a spa is beyond me. There... more

Management response from
chevingm, General Manager

Thank you for taking the time to review the hotel on here on Tripadvisor. I am sorry that you were disappointed by the size of the room, this is an unique building and our aim is to offer comfortable levels of accommodation whichever room type you choose. Our rooms in the main building have all been refurbished to a high...

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4 of 5 stars
abarthman 8 contributions
Edinburgh, United Kingdom
May 20, 2009 | Trip type: Couples

We stayed at the Chevin Country Park Hotel and Spa after finding it on the Easy Breaks website. It's a good base for exploring the Yorkshire Dales, York, Otley, Harrogate, Leeds, etc. The village of Esholt, where Emmerdale was filmed for about 20 years, is only a few miles away and worth a visit for a pint in the Woolpack.... more

Management response from
chevingm, General Manager

Many thanks for taking the time to review the hotel here on Tripadvisor, we do take on board all comments and respond in a way that we are sure will make a difference for future guests. I am sorry that some of the lighting in your room appeared faulty and rest assured that a full investigation will take place to...

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2 of 5 stars
Tingledick 1 contribution
Suffolk
May 11, 2009

We were told that that we had booked a refurbished room!! The room was dark & gloomy & very, very small. The tiles over the bath were grubby, water leaked onto the floor from the shower, the bath panel was hanging away from the bath. The basin had no finishing surround at all & the wood was rotting. The bed... more

Management response from
chevingm, General Manager

Thank you for taking the time to post a review here on Tripadvisor. I am sorry that you were disappointed with the quality of accommodation offered at the hotel, our aim is to make all guests as comfortable as possible. We are to relook at the maintenance program for the bedrooms so that we can address any shortcomings that arise,...

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Chevin Country Park Hotel & Spa Also Known As

Address: Yorkgate, Leeds LS21 3NU, England