Reception staff are lovely and helpful, it all went wrong in the breakfast room (which is in TJI Fridays' next door)
The waitress was just not interested, surly and curt at best. I ordered 'soft scrambled eggs and two sausages' which turned out as hard cold scrambled eggs and sausages that had been cooked several hours ago, totally inedible..
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Thank you for taking the time to review your stay at our hotel.
We are very pleased that our team at the hotel ensured that you were well looked after. We sincerely apologise that on this occasion our breakfast service did not meet your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please be...
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