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Hilton Leeds City

Hotel website
Neville Street, Leeds LS1 4BX, England
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Hilton Leeds City
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Hilton Leeds City
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1,153 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Leeds, United Kingdom
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed yesterday NEW

Room: 924 Check-in and staff were all professional and courteous. For deluxe double the bed was so uncomfortable, it was as if it was broken. It did not appear to be a deluxe double room as there were no robes or slippers - this was only discovered the following morning. The bathroom door surround requires more cleaning attention. I was... More 

Was this review helpful? Yes
Janet M, PA to the General Manager at Hilton Leeds City, responded to this review

Dear jamlaw22 Thank you for taking the time to place your detailed feedback online via Tripadvisor, in regard to your recent visit to the Hilton Leeds City. I am sorry to read of your disappointment with your room allocation of Room 924 and the unacceptable level of housekeeping standards offered to you. Your feedback has been shared with our Head... More 

Senior Contributor
36 reviews 36 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Visited here as part of the National Flu Fighter Awards held by NHS England. Nice venue with very helpful and pleasant staff. The meal we were served was not very hot and the soup was very bland. A shame as it let the other wise excellent venue down.

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Janet M, PA to the General Manager at Hilton Leeds City, responded to this review

Dear Stu Y Thank you for taking the time to place your feedback online via Tripadvisor, in regard to your recent visit to the Hilton Leeds City. Please be assured that all your feedback has been noted. I am sorry to read of your disappointment in regards to the meal offered to you, whilst attending the National Flu Fighter Awards... More 

Hull
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

The hotel is in a prime location for the night life of Leeds and seems a popular place to stay. But it's a bit tired and dull inside. There is a multi level car park below the hotel but unless you drive a Smart car you are going to have fun manoveuring around it! We stayed in a suite and... More 

Was this review helpful? Yes 2
Janet M, PA to the General Manager at Hilton Leeds City, responded to this review

Dear Steve124213 Thank you for taking the time to place your feedback online via Tripadvisor, in regard to your recent visit to the Hilton Leeds City. Please be assured that all your feedback has been noted. Thank you once again for your valued feedback. Kind regards Steven J Hall General Manager Hilton Leeds City More 

Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The best Hilton Hotel we've stayed in to date, really friendly atmosphere nicely decorated throughout and rooms very spacious and clean. The breakfast has lots of variety from cold to hot selection. We would definitely use this hotel again.

Was this review helpful? Yes
Janet M, PA to the General Manager at Hilton Leeds City, responded to this review

Dear Kezmac1 Thank you for taking the time to place your kind comments online via Tripadvisor, in regard to your recent visit to the Hilton Leeds City. Delighted to read that you thoroughly enjoyed your stay with us. I have taken the liberty of sharing your kind feedback with all my team, as it acts as a great motivator. Thank... More 

Oldham, lancashire
Senior Contributor
37 reviews 37 reviews
25 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 1 week ago

My partner and I have just returned from a lovely nights stay at the Hilton Hotel in Leeds. From when we stepped into the hotel, we were really pleased that we had chosen the Hilton. The young man on reception who checked us in was very polite and pleasant, and check-in was really quick and easy. We were allocated a... More 

Was this review helpful? Yes
Janet M, PA to the General Manager at Hilton Leeds City, responded to this review

Dear annahughes Thank you for taking the time to place your detailed kind feedback online via Tripadvisor, in regard to your recent visit to the Hilton Leeds City. Delighted to read that you thoroughly enjoyed your stay with us. Please be assured that all your kind comments have been shared with all my team at the Hilton Leeds City, as... More 

London, England, United Kingdom
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Upgraded to a suite which was clean, capacious and comfortable. Staff very pleasant. Breakfast offering was very poor - quality suffers from the cheapest of ingredients being used. Breakfast tray charges were misleading, and despite my room being cleaned, the breakfast tray itself was left all day in the room all day until I returned late evening.

Was this review helpful? Yes
Janet M, PA to the General Manager at Hilton Leeds City, responded to this review

Dear Gary B Thank you for taking the time to place your feedback online via Tripadvisor, in regard to your recent visit to the Hilton Leeds City. Delighted to read that we were able to offer you a Complimentary Upgrade to a Suite upon arrival, and you found my team hospitable. I am sorry to read of your disappointment with... More 

Manchester, United Kingdom
2 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed here with my partner for our anniversary we have stayed I many hiltons and this has to be one of the worst to start with if you drive a 4x4 don't be thinking you can park in the car park it's very tight once checking in we booked a suite which only had one robe and I clearly... More 

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Janet M, PA to the General Manager at Hilton Leeds City, responded to this review

Dear Ian W Thank you for taking the time to place your feedback online via Tripadvisor, in regard to your recent visit to the Hilton Leeds City. Please be assured all your comments have been noted. Sincere apologies for the disappointment caused to you. Thank you once again for your valued feedback. Kind regards Steven J Hall General Manager Hilton... More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Hotel was pleasant enough - perfect for business, wouldn't stay for a romantic getaway. Short walk from train station and shops/ bars. Hotel drinks prices ridiculous - paid over £7 for two soft drinks and wine very over priced. Food was good enough and included as part of our conference so can't comment on prices with that. Staff friendly and... More 

Was this review helpful? Yes
Janet M, PA to the General Manager at Hilton Leeds City, responded to this review

Dear Gooool Thank you for taking the time to place your feedback online via Tripadvisor, in regard to your recent visit to the Hilton Leeds City. Please be assured all your comments have been noted. Thank you once again for your valued feedback. We look forward to welcoming you back very soon. Kind regards Steven J Hall General Manager Hilton... More 

Sunderland, United Kingdom
Top Contributor
138 reviews 138 reviews
29 hotel reviews
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here back in August with some friends so this is my second review.Once again great stay at this hotel, The first time we stayed we had 3 rooms and we did get free upgrades which was lovely, not so lucky this time round but the rooms were still lovely.Stayed here with a friend for a gig at the nearby... More 

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Janet M, PA to the General Manager at Hilton Leeds City, responded to this review

Dear Vixyc88 Thank you for taking the time to place your detailed kind feedback online via Tripadvisor, in regard to your visit to the Hilton Leeds City, last August. Delighted to read that you enjoyed your stay with us and found my team accommodating to your personal needs. Great to hear that you thoroughly enjoyed your Hilton Breakfast, especially the... More 

Haywards Heath, United Kingdom
Top Contributor
54 reviews 54 reviews
24 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 1 week ago

We were combining a visit to family with business hence having our hound with us. I was surprised that the Hilton allowed dogs, but delighted on the service. The staff were great, talking us through the required forms. Even nicer was that we weren't shoved into a dingy room but a room of good quality as you'd expect without a... More 

Was this review helpful? Yes
Janet M, PA to the General Manager at Hilton Leeds City, responded to this review

Dear LP29 Thank you for taking the time to place your kind comments online via Tripadvisor, in regard to your recent visit to the Hilton Leeds City. Great to hear that you enjoyed your stay with us, and we were able to accommodate your needs, ensuring that your dog was catered for. You are very welcome. Delighted to read that... More 

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