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Hilton Leeds City


Hotel class 4.0 of 5
Neville Street, Leeds LS1 4BX, England
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Reviews you can trust

63% Recommend
3.0 of 5 stars 112 reviews
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By trip type
All (112)
[ Date ] [ Rating ]
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4 of 5 stars
Bourgas63   1 contribution
Sofia, Bulgaria
Nov 15, 2009 | Trip type: Couples

The hotel is well situated, near the centre and the railway station. The room was clean and regularly serviced. Foreign and European travelers, be sure to have UK power outlet adapters with you, the hotel does not provide ones, even for a fee. more

Management response from
Ian James, Hotel Manager

Dear Guest Thank you for your comments on this website. I wanted to personally reply to you and take your feedback to improve the services and products we offer. Please be assured that I have noted your comments in regard to the lack of a UK power outlet adapter. I have taken the liberty of speaking to my Front of...

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1 of 5 stars
Crocopotamus   1 contribution
London
Nov 12, 2009 | Trip type: Business, Solo travel

Poor signage to and from dimly lit and very cramped multi storey carpark. Room OK ~ clean linen and bathroom. 'High speed' in room internet IBahn connection never worked. Dinner service amateurish, slow and apallingly bad food ~ pretentious and inedible. Dinner menu totally overpriced ~ £17.95 for an 8ounce sirloin steak ~ in LEEDS?? Lobby bar area smelled of... more

Management response from
Ian James, Hotel Manager

Dear Guest Thank you for your comments on this website. I wanted to personally reply to you and take your feedback to improve the services and products we offer. Please be assured that I have noted your comments in regard to our hotel car park, and internet access. I am glad that you enjoyed your room. May I take this...

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4 of 5 stars
tailroader   1 contribution
the walled city Derry
Oct 30, 2009 | Trip type: Couples

we stayed four nights --helpful and friendly staff the hotel was central to the city shopping areas and transport. the room was clean and well provided for --ironing board and iron, tea and coffee, shower, shampoo, conditioner ect ect. the room could have done with a freshening. the breakfast was first rate,ignoring the slow toaster we had a good experience... more

Management response from
Ian James, Manager

Dear Guest Thank you for your comments on this website. I wanted to personally reply to you and take your feedback to improve the services and products we offer. Please be assured that I have noted your comments in regard to our drinks and food offerings in our Bar area. I am glad that you enjoyed your room and found...

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3 of 5 stars
UK_traveller1967   1 contribution
UK_traveller1967
Oct 26, 2009 | Trip type: Business, Solo travel

Not really up to Hilton standards. Late night male receptionist was rude, sarcastic and reluctant to help (although female staff in morning were lovely). Room was grubby and small; bad TV reception; broken remote; mildew on tiles, etc. Not awful, but there are much better hotels to stay in Leeds for the same price or cheaper. more

Management response from
Ian James, Manager

Dear Guest Thank you for your comments on this website. I wanted to personally reply to you and take your feedback to improve the services and products we offer. May I take this opportunity to confirm to you, that I have discussed your concerns at great length with my Front Office Manager to ensure that the appropriate corrective action is...

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3 of 5 stars
SMG701   4 contributions
SMG701
Oct 18, 2009 | Trip type: Couples

I spent a leisure visit on a Saturday night at the Leeds Hilton. On the plus side, the room was clean and had a good range of products - shampoo, iron etc. The shower was powerful and not one of those annoying weak ones. Breakfast was buffet style and so you were able to eat as much as you like.... more

Management response from
Ian James, Manager

Dear Guest Thank you for your comments on this website. I wanted to personally reply to you and take your feedback to improve the services and products we offer. I am glad that you enjoyed your stay with us, especially Breakfast in our City 3 Restaurant. Please be assured that I have passed on your kind comments to all of...

excellent
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5 of 5 stars
abbcccdddd   16 contributions
Mansfield, United Kingdom
Oct 8, 2009 | Trip type: Friends getaway

Had a fantastic night at the hilton. We had an executive room and it was lovely. We also had a very nice meal in the restaurant. I cant complain about anything with this hotel. It is also in a very good location for the night life. The spa facilities were good, but not the best I have ever been in. more

Management response from
Ian James, Manager

Dear Guest Thank you for your comments on this website. I wanted to personally reply to you and take your feedback to improve the services and products we offer. I have passed on your comments to the departments involved, especially my City 3 Restaurant Manager, Executive Chef, Living Well Health Club Manager and their teams, to ensure that your comments...

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3 of 5 stars
AnnieM1   41 contributions
Doncaster, United Kingdom
Oct 7, 2009 | Trip type: Business
1/1 found this review helpful

Stayed for one night in room 1202 (a suite) - a very comfortable room which was well equipped. Both service and breakfast are very good. The hotel is in a handy location for the station and city centre. My only criticism is the lack of reliable internet in the conference room on floor 5 and having to pay to connect... more

Management response from
Ian James, Manager

Dear Guest Thank you for your comments on this website. I wanted to personally reply to you and take your feedback to improve the services and products we offer. I have passed on your comments to the departments involved, especially my Housekeeping team and Executive Chef and his team, to ensure that your comments are shared with all team members....

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3 of 5 stars
2scots   4 contributions
Scotland
Oct 4, 2009 | Trip type: Business, Solo travel

A perfectly fine hotel for a short stay. A bit hard to find from the station as not signposted like some of the others - you can see it, but it's a bit awkward to get to though not far. Just be aware that if you are on a B and B package and decide to treat yourself to room... more

Management response from
Ian James, Manager

Dear Guest Thank you for your comments on this website. I wanted to personally reply to you and take your feedback to improve the services and products we offer. Thank you for your comments regarding directions to our hotel from the train station. We will always take guests comments on board and try to improve our services. Please be assured...

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3 of 5 stars
PrincessKittyKins   6 contributions
Oxfordshire
Sep 11, 2009 | Trip type: Business

Stayed in the Hilton for 2 nights on business. Hilton hotels are usually my first choice for business hence chosing to stay in this one whilst in Leeds. My room smelt very stale (almost smokey) although it was clearly a non-smoking room. The air conditioning was very noisy and not actually effective. Couldnt open the window though due to the... more

Management response from
Ian James, Manager

Dear Guest Thank you for your comments on this website. Please accept my sincere apologies for the delay in responding to you. I wanted to personally reply to you and take your feedback to improve the services and products we offer. I have passed on your comments to the departments involved, especially my Housekeeping and Reception teams. I am glad...

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4 of 5 stars
excraftybakers   28 contributions
Cumbria
Sep 8, 2009 | Trip type: Couples

Stayed here Saturday & Sunday night on the 2 for 1 special offer so we only paid £44 per night bed & breakfast for a double room. An absolute bargain. Very, very noisy guests on Saturday night until 5 am. Sunday was the opposite. Apparently they get a lot of hen parties etc. Wouldn't put us off going again though.... more

Management response from
Ian James, Manager

Dear Guest Thank you for your comments on this website. Please accept my sincere apologies for the delay in responding to you. I wanted to personally reply to you and take your feedback to improve the services and products we offer. I have passed on your comments to the departments involved, especially my Reception, Executive Head Chef and City 3...

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Hilton Leeds City Also Known As

  • Hilton International Leeds
  • Hilton Leeds
  • Leeds Hilton
Address: Neville Street, Leeds LS1 4BX, England
Leeds Hotels Hilton Leeds City
3.0/5.0
112