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Crowne Plaza Leeds

#12 of 87 Hotels in Leeds
Certificate of Excellence
4.0 of 5
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Wellington Street, Leeds LS1 4DL, England
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Crowne Plaza Leeds
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1,273 Reviews from our TripAdvisor Community

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW via mobile

Great sized rooms. Nicely decorated really comfy beds exceptionally clean. The most amazing thick soft and fluffy towels All public areas clean and with quality carpeting and decor The lifts were efficient and minimal waiting Disabled parking under ground with easy access to the lift to gain entry to the hotel Charging parking a fee was a bit of a... More 

Helpful?
1 Thank Jo-Anne B
Kingston-upon-Hull, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a bit of a problem booking in but was soon sorted, the room was very nice, we went for a swim and relaxed by the pool. The breakfast was very nice, plenty of choices, I had a full English which was very nice. I enjoyed my stay at the hotel and with a great bunch of friends completed... More 

Helpful?
1 Thank Janet R
louisest, General Manager at Crowne Plaza Leeds, responded to this review

Dear Guest Thank you for taking the time to provide us with some excellent customer feedback. I am delighted to read that in you enjoyed your stay with us. Please be assured I have passed on your kind comments to all of my team, as they serve as a great motivator. Thank you for choosing Crowne Plaza Leeds as your... More 

Leeds, United Kingdom
Level Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I only stayed one night here when attending a function nearby in Leeds and was grateful not to have a second. As someone who travels in the USA a lot, the first thing I noticed was a familiar smell of US cleaning products! I don't know why, but all US chain hotels must use exactly the same stuff and it's... More 

Helpful?
2 Thank Anthony_from_DCR
louisest, General Manager at Crowne Plaza Leeds, responded to this review

Dear "Anthony", Thank you for taking the time in sharing your experience with reference to your recent stay at the Crowne Plaza Leeds with us as we highly appreciate direct feedback from our guest to see if our services and standards are appreciated accordingly. Firstly I would like to apologise for any inconvenience we may have caused you during your... More 

Hexham, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed January 2, 2016

We stayed here for a weekend in early December having had very good experiences previously in a number of other hotels in the Crowne Plaza chain and because of its alleged proximity to the First Direct Arena. Despite booking a twin room we were allocated a double; we were told that Hotels.com do not pass on information regarding room preference.... More 

Helpful?
2 Thank Debs2612
louisest, General Manager at Crowne Plaza Leeds, responded to this review

Dear Guest Thank you for taking the time to provide us with some feedback regarding your recent stay. Here at the Crowne Plaza Leeds we strive to provide each of our guests with the highest level of service and customer care and I deeply regret that on this occasion, we have failed to deliver this. The feedback we receive from... More 

Newcastle upon Tyne, United Kingdom
Level Contributor
83 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed January 2, 2016

First time at this hotel we had problems with noise, this time we didn't and it was a great stay. Could probably do with some work but all in all fine for a couple of nights nice breakfast and easy access to the centre. Used the pool a reason for coming back not as warm this time so would possibly... More 

Helpful?
Thank Genna40
louisest, General Manager at Crowne Plaza Leeds, responded to this review

Dear Guest Thank you for taking the time to provide us with some excellent customer feedback. I am delighted to read that in the main you enjoyed your Christmas Party with us. Please be assured I have passed on your kind comments to all of my team, as they serve as a great motivator. Thank you for choosing Crowne Plaza... More 

Newcastle upon Tyne, United Kingdom
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed December 28, 2015 via mobile

We went there on a Saturday night for a concert at first direct arena. Location was great, walking was easy to the shops and restaurants, and was a cheap uber ride to the concert, could of maybe walked but we chose not to. The hotel is clean and tidy, staff were great, could maybe do with a little update on... More 

Helpful?
Thank Mrbrightside13
louisest, General Manager at Crowne Plaza Leeds, responded to this review

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Oldham, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 28, 2015 via mobile

A group of 9 family members aging between 16 and 72 stayed from Christmas Eve for 3 days. Staff, food and accommodation excellent, all our age groups and dietary needs were catered for without a issue. Staff warm and friendly couldn't do enough for guests. A 5 minute walk into Leeds centre with shops bars restaurants museums galore something for... More 

Helpful?
1 Thank kgf19
louisest, General Manager at Crowne Plaza Leeds, responded to this review

Dear Guest Thank you for taking the time to provide us with some excellent customer feedback. I am delighted to read that you enjoyed your Christmas Party with us. Please be assured I have passed on your kind comments to all of my team, as they serve as a great motivator. Thank you for choosing Crowne Plaza Leeds as your... More 

North East England, United Kingdom
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed December 23, 2015

This hotel offers ideal on site parking at a fair price which is a big plus point for me. The staff on reception were very friendly and helpful. We stayed the Saturday night and were allowed full use of the spa on the sunday afternoon and were also told we could leave our car in the car park free of... More 

Helpful?
1 Thank BR4D123
louisest, General Manager at Crowne Plaza Leeds, responded to this review

Dear Guest Thank you for taking the time to provide us with some excellent customer feedback. I am delighted to read that you enjoyed your Christmas Party with us. Please be assured I have passed on your kind comments to all of my team, as they serve as a great motivator. Thank you for choosing Crowne Plaza Leeds as your... More 

Bradford, United Kingdom
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed December 23, 2015 via mobile

We had our work's Christmas do at the Crowne Plaza last Friday. The party was in the Roundhay Room. The room was set out nicely & we filled 2 tables. The meal was served promptly, starters were ok but the main was atrocious. Half of the party couldn't cut the beef, never mind chew it. When someone asked for a... More 

Helpful?
Thank Moneypenny2304
louisest, General Manager at Crowne Plaza Leeds, responded to this review

Dear Guest Thank you for taking the time to provide us with some feedback regarding your recent stay. Here at the Crowne Plaza Leeds we strive to provide each of our guests with the highest level of service and customer care and I deeply regret that on this occasion, we have failed to deliver this. The feedback we receive from... More 

York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 23, 2015 via mobile

We brought our 4 year old daughter to stay at the Crowne Plaza for one night. Our room on the 3rd floor was clean, spacious, quiet and really comfortable with two double beds. Every single member of staff were polite and friendly - from the really helpful reception staff who made a fuss of our little girl, to housekeeping and... More 

Helpful?
Thank Jeremy198076
louisest, General Manager at Crowne Plaza Leeds, responded to this review

Dear Guest Thank you for taking the time to provide us with some excellent customer feedback. I am delighted to read that you enjoyed your stay with us. Please be assured I have passed on your kind comments to all of my team, as they serve as a great motivator. Thank you for choosing Crowne Plaza Leeds as your preferred... More 

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