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Crowne Plaza Leeds

#12 of 89 Hotels in Leeds
Certificate of Excellence
4.0 of 5
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Wellington St., Leeds LS1 4DL, England
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Crowne Plaza Leeds
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Ranked #12 of 89 Hotels in Leeds
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
Jlum87 Sunderland, United Kingdom
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993 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sunderland, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

My daughters wedding was held here on 28th March and the service we all received was amazing. I would especially like to thank all of the staff especially Adrianna & Florence. Would recommend to anyone! Many Thanks

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Fraserburgh
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We visited here as a large group for a hen party. Some hotels can be a little funny with such large numbers but the Crowne Plaza were very accommodating. We shared three ladies to a room and the hotel provided ample towels, bathrobes etc for us all. The spa facilities were brilliant. They have great offers on pampering packages also.... More 

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louisest, General Manager at Crowne Plaza Leeds, responded to this review

Dear Guest Thank you for taking the time to provide us with some excellent customer feedback. I am delighted to read that you enjoyed your stay with us. Please be assured I have passed on your kind comments to all of my team, as they serve as a great motivator. Thank you for choosing Crowne Plaza Leeds as your preferred... More 

Nottm
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Just wanted to write to praise ALL the hotel staff who were not only polite but extremely friendly and warm, making it an enjoyable experience. Came with my mum for one night and booked an executive twin which was very comfortable and included a bottle of wine. We used the spa which was pleasant although the steam room was not... More 

Was this review helpful? Yes
louisest, General Manager at Crowne Plaza Leeds, responded to this review

Dear Guest Thank you for taking the time to provide us with some excellent customer feedback. I am delighted to read that you enjoyed your stay with us. Please be assured I have passed on your kind comments to all of my team, as they serve as a great motivator. Thank you for choosing Crowne Plaza Leeds as your preferred... More 

Preston, United Kingdom
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed here as an overnight stay,because i was too ill to stay when id originally booked they allowed me to fill the booking another time,rather than lose my money,which ,although it seems good of them,under the circumstances they COULD have refunded,its not like i CHOSE to be ill,however,we arrived,place looks great,but was told couldnt use the spa as it was... More 

Was this review helpful? Yes 1
louisest, General Manager at Crowne Plaza Leeds, responded to this review

Dear Guest Thank you for taking the time to provide us with some feedback regarding your recent stay. Here at the Crowne Plaza Leeds we strive to provide each of our guests with the highest level of service and customer care and I deeply regret that on this occasion, we have failed to deliver this. The feedback we receive from... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

The crowne plaza in Leeds was a brilliant hotel, really good location for the shops, cinemas and bowling. Its 10 minutes walk from train station. The hotel its self is lovely, has a swimming pool and gym and the rooms are clean and nice. The breakfast is lovely wide range and the pancakes and syrup is beautiful. All in all... More 

Was this review helpful? Yes
louisest, General Manager at Crowne Plaza Leeds, responded to this review

Dear Guest Thank you for taking the time to provide us with some excellent customer feedback. I am delighted to read that you enjoyed your stay with us. Please be assured I have passed on your kind comments to all of my team, as they serve as a great motivator. Thank you for choosing Crowne Plaza Leeds as your preferred... More 

Stoke-on-Trent, United Kingdom
Top Contributor
52 reviews 52 reviews
7 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

15 of us stayed at the Crowne Plaza in Leeds for 2 nights for a hen weekend. For this purpose, it was absolutely ideal! Location-wise, it's a little out of the centre but you can walk into the town in around 20 minutes no problem. It's actually preferable as at least you get a good nights sleep away from loud... More 

Was this review helpful? Yes 1
louisest, General Manager at Crowne Plaza Leeds, responded to this review

Dear Guest Thank you for taking the time to provide us with some excellent customer feedback. I am delighted to read that you enjoyed your stay with us. Please be assured I have passed on your kind comments to all of my team, as they serve as a great motivator. Thank you for choosing Crowne Plaza Leeds as your preferred... More 

London, United Kingdom
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

Stayed weekend here , and the staff were very friendly and welcoming. Only problem was the heating. Was with a party of 33 and we all had to put air conditioning on in rooms as they were so hot - and this was April, The Restaurant at breakfast was scorching. Do get your thermostat sorted! Apart from that I'd recommend... More 

Was this review helpful? Yes
louisest, General Manager at Crowne Plaza Leeds, responded to this review

Dear Guest Thank you for taking the time to provide us with some excellent customer feedback. I am delighted to read that you enjoyed your stay with us and I will take on board your comments with regards to the heating. Please be assured I have passed on your kind comments to all of my team, as they serve as... More 

London, England, United Kingdom
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

I stay almost every week, and normally always pleased. But when you are running a 4 star hotel you need to keep up with the maintenance. Bed wasn't made properly. Iron had a broken plug. The study desk is worn out. Executive rooms come with complimentary wine / drink which was missing. Not impressed sorry. What I find a little... More 

Was this review helpful? Yes
louisest, General Manager at Crowne Plaza Leeds, responded to this review

Dear Guest Thank you for taking the time to provide us with some feedback regarding your recent stay. Here at the Crowne Plaza Leeds we strive to provide each of our guests with the highest level of service and customer care and I deeply regret that on this occasion, we have failed to deliver this. The feedback we receive from... More 

Hong Kong, China
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Pros: -Good locations to city centre -Fine as a base for work -Fine for a base for leisure if you have your expectations of it been like a Premier Inn or similar. - They have nice biscuits in the hotel ro which is always good right? Cons -If you imagine this to be like other four star hotels you'll be... More 

Was this review helpful? Yes
louisest, General Manager at Crowne Plaza Leeds, responded to this review

Dear Guest Thank you for taking the time to provide us with some feedback regarding your recent stay. Here at the Crowne Plaza Leeds we strive to provide each of our guests with the highest level of service and customer care and I deeply regret that on this occasion, we have failed to deliver this. The feedback we receive from... More 

Newcastle
Top Contributor
65 reviews 65 reviews
43 hotel reviews
148 helpful votes 148 helpful votes
5 of 5 stars Reviewed 1 week ago

We were briefly visiting Leeds for a one nigh stay as we had tickets for a concert at the town hall. We travel around the UK on business quite often, so we were expecting the same basic level of service we usually get, not bad but not great. But the atmosphere here and genuine sense of wanting to welcome visitors... More 

Was this review helpful? Yes
louisest, General Manager at Crowne Plaza Leeds, responded to this review

Dear Guest Thank you for taking the time to provide us with some excellent customer feedback. I am delighted to read that you enjoyed your stay with us. Please be assured I have passed on your kind comments to all of my team, as they serve as a great motivator. Thank you for choosing Crowne Plaza Leeds as your preferred... More 

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