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Hilton Coventry Hotel

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(M6-J2) Paradise Way | Walsgrave Triangle, Coventry CV2 2ST, England
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Hilton Coventry Hotel
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Hilton Coventry Hotel
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602 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Leeds
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

There was no customer service, either from the book in desks or the breakfast staff. Staff were unhelpful, they didn't care that the room wasn't ready when we requested an early book in and they they moved us around the hotel so both parties were not together. I WOULD NOT RECOMMEND THIS HOTEL

Review collected in partnership with Hilton Hotels & Resorts

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Westcliff-on-Sea, United Kingdom
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

The Hotel itself is fine, it was just let down by a few issues. We arrived and check in was fine, fast and efficient with polite check in staff. The room decor and carpets were a little tired with marks on the carpet where furnishings had been recently removed or moved. The bed however was the most uncomfortable I and... More 

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DepManager_Coventry, Manager at Hilton Coventry Hotel, responded to this review

Dear Gary B, Thank you for sharing your experience with us following your recent stay, allowing us the opportunity to review with our team. I am sorry that the service you experienced in the Bar was not to the usual high standard that we strive to deliver and we will certainly investigate this further. I would also like to apologise... More 

1 review
1 of 5 stars Reviewed 1 week ago

Stayed here on business for one night. Hotel was poor compared to the premier inn across the road. Sort of place older folks would stay. Didn't get a good nights sleep as duvet was so thin I wouldn't give it to my dog to sleep on! All in all a really bad experience, won't be staying here again or recommending... More 

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DepManager_Coventry, Manager at Hilton Coventry Hotel, responded to this review

Dear JennyT, I am sorry that you did not have a good nights sleep on your stay and that you felt the duvet was too thin. The duvet we use is a standard used throughout Hilton Hotels, please just ask on your next stay to any of us and we will be more than happy to offer you an alternative... More 

Melbourn, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This was a one night stop over for a family event close by in coventry. Very good welcome when we arrived, friendly, professional staff with good knowledge of the local area. The bedroom was a very good standard and spacious, situated on the top floor. Fast lift access to ground floor. We decided to have room service before going out... More 

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DepManager_Coventry, Manager at Hilton Coventry Hotel, responded to this review

Dear GavKate2013, It was great to read that you enjoyed your stay and you will be visiting us again! Thank you for sharing your feedback. Kind Regards, More 

Southport
Senior Contributor
48 reviews 48 reviews
16 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 1 week ago

stayed one night, the bedroom was clean and well appointed. Had a drink in the bar which was ok but the bar was too quiet. The breakfast was 1st class, staff lovely and helpful. Used the hotel for visiting NEC, perfect location

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DepManager_Coventry, Manager at Hilton Coventry Hotel, responded to this review

Dear ange137, Thank you for your feedback, I am glad to read that you enjoyed your stay on this occasion. Kind Regards, More 

New Delhi, Delhi, India
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Though the hotel was good, it wasn't of Hilton Category. They allotted a handicap room which was big, clean and had a nice bed. Breakfast was good & service was nice. The only issue for me was it was away from city centre.

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DepManager_Coventry, Manager at Hilton Coventry Hotel, responded to this review

Dear khandelwalmanu11, Thank you for your comments following your stay, I was glad to read that you enjoyed your room and breakfast during this stay. I am sorry that we were further away from the city centre than you had anticipated, it does take approximately 20 minutes by car to get into the centre, however we do have a good... More 

Top Contributor
94 reviews 94 reviews
36 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Last time here I got a nasty early morning surprise with a fire alarm going off, however that was a good while ago and I am pleased to say nothing like that this time. Nice and close to the M6 junction so very easy to find. Plenty of parking spaces close to reception so no long walks with bags. I... More 

Was this review helpful? Yes
DepManager_Coventry, Manager at Hilton Coventry Hotel, responded to this review

Dear Davejstorer, Thank you for taking the time to share your feedback with us. I was really happy to read that you had an enjoyable stay and breakfast. We look forward to welcoming you back soon. Kind Regards, More 

Coventry, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

Really pleasant stay, from checking in to checking out. Beverley - the receptionist made us very welcome. Food excellent. Bar reasonably priced. Staff excellent. Used the leisure facilities - these were good but I think need a refurb. Plenty of parking.

Review collected in partnership with Hilton Hotels & Resorts

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DepManager_Coventry, Manager at Hilton Coventry Hotel, responded to this review

Dear Colette T, It was great to read your comments, thank you for sharing these with us. I will also ensure that Beverley is recognised through our internal recognition programme following your feedback. Kind Regards, More 

Plymouth, England, United Kingdom
Contributor
17 reviews 17 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Found this hotel on the web and it was convenient for a meeting the following day. Whilst it may not be the newest Hilton hotel, the staff were very friendly and made up for the dated decor with their professional and friendly service. Bedroom was functional and the chef cooked me a coup le of superb poached eggs for breakfast... More 

Was this review helpful? Yes
DepManager_Coventry, Manager at Hilton Coventry Hotel, responded to this review

Dear NickKenworthy, Thank you for your comments regarding the team here at the Hilton Coventry, it is always fabulous to read that our guests have enjoyed the service during their stay. We look forward to welcoming you back when you are next in the area. Kind Regards, More 

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed overnight. On arrival looked pretty standard and nice enough. Soon began to be really impressed with this hotel and particularly the staff. From receptionist, to waiter for my evening meal, onto the bar staff for a late coffee and then the following morning for breakfast. My evening meal was delicious and beautifully presented - compliments to the chef. Mushroom... More 

Was this review helpful? Yes
DepManager_Coventry, Manager at Hilton Coventry Hotel, responded to this review

Dear Sarah W, Thank you for your recommendation, it was great to read that you had an enjoyable stay! We look forward to welcoming you back soon. Kind Regards, More 

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