On arrival it all looked so promising! Beautiful setting, roaring fire on entry through the door, then I got to reception. When someone finally spoke to me (after about 10 minutes of waiting), they were over booked and panicking about finding rooms. Eventually (and it was definitely too much trouble), I was given a room key and found myself in... more

My wife and I stayed at Brandon Hall for a weekend away and were impressed. It's an elegant building, apparently once a shooting lodge for the nearby Brandon manor house and it's steeped in history with old family heraldry on display at front desk! The common parts, in places, could do with some modernisation as other reviews have alluded to,... more

we have stayed at this hotel 3 times before (i think it was previously in the macdonald chain) on this occasion it felt a bit tired and not quite as good as i remembered. the setting is beautiful and i would imagine would be fab for wedding photos. however the interior has worn threadbare carpets and the room was not... more

This hotel was a let down, it read well on paper and pictures looked good but in reality the hotel is tired, carpets thread bear and bed rooms very small. I requested an exec room but not sure I even got this. The hot breakfast was cold. They had already double booked and let us down last minute for a... more

There are two parts to this hotel. Some of my guests stayed in the older part and it is true that here the rooms are a little "dated".. However, the newer part of the hotel was absolutely fantastic with modern decor/fittings and a big walk in shower (with room for two!).. So the advise here is to ask to stay... more

Service was very warm and all the staff are trying their best. We forgot to mention that we needed an extra bed in the room - asked it at midnight and 2 very kind gentlemen came quickly in the room to help us with this. Breakfast Sunday was very busy but the french Maitre D was really working hard to... more

Cannot believe how this place has sunk in the ratings . Having had a break here 2 years ago when we had the best food - it used to be really different (mackerel ice cream starter as an example and yummy) , good quality and what a lovely bunch of on the ball staff. We loved it so we decided... more

I have to admit to feeling very dubious about staying here after reading the last few reviews - I just prayed that there wasn't a wedding on! Saturday, they had a wedding! Far from being a peaceful weekend retreat, the downstairs was packed with wedding guests who didn't want to dance the night away in the reception disco. Getting served... more

The staff at this hotel are appalling and my stay at this hotel was ruined by their complete lack of forsight. There was a wedding party at the hotel and i, and not one of the wedding guests , was given a room above the evening disco that ended at 1.30 am!!!! Ironically this hotel describes itself as an idyllic... more