Service was very warm and all the staff are trying their best. We forgot to mention that we needed an extra bed in the room - asked it at midnight and 2 very kind gentlemen came quickly in the room to help us with this. Breakfast Sunday was very busy but the french Maitre D was really working hard to... more

Cannot believe how this place has sunk in the ratings . Having had a break here 2 years ago when we had the best food - it used to be really different (mackerel ice cream starter as an example and yummy) , good quality and what a lovely bunch of on the ball staff. We loved it so we decided... more

I have to admit to feeling very dubious about staying here after reading the last few reviews - I just prayed that there wasn't a wedding on! Saturday, they had a wedding! Far from being a peaceful weekend retreat, the downstairs was packed with wedding guests who didn't want to dance the night away in the reception disco. Getting served... more

The staff at this hotel are appalling and my stay at this hotel was ruined by their complete lack of forsight. There was a wedding party at the hotel and i, and not one of the wedding guests , was given a room above the evening disco that ended at 1.30 am!!!! Ironically this hotel describes itself as an idyllic... more

This is the first review I have written, having used the site to make some choices of where I have stayed in the last few years. I am compelled to write as I hope the management read this. You see, overall the hotel could have so much going for it. We stayed in interconnecting executive rooms, which we large, light... more

What can I say - everything about this hotel is rubbish: - big queue to check in - reception staff with a "couldn't care less" attitude - long walk to rooms & no disabled access (I had to personally help an elderly couple up a small flight of stairs with their wheelchair) - room still being cleaned when you get... more

Exceptionally busy with wedding guests spilling out of hotel into grounds, overwhelmed staff. Trouble finding resident parking Disastrous checking in/out experience, queued to check-in amongst party melee happening in reception area, wrong guest details. Room hot with no air conditioning and limited window movement, with heated towel rail on full. Staff need lessons on how to make up a bed... more

Superb park-like location, however the signage to the hotel is poor with one entrance/exit having no indicators at all. Once there however, this is a different world from your average hotel at these prices. The bedrooms are luxurious with good quality fittings and wonderfully comfortable mattresses. The hotel is quiet despite the gym/leisure centre next door, although the extra traffic... more

I stayed over on a Saturday night with friends after having used the Spa facilities that day. The food was just delicious and I don't think you could have gone wrong with any of the menu choices. The bedroom was clean, spacious and modern and the breakfast provided lots of choice. I really did feel like the staff made every... more