first class from when we checked in to when we checked out. idea situation for the nec, the staff where very friendly from the reception to the bar staff.the rooms were first class food was faultless bar staff very friendly.we would defenitly recomend this hotel to anyone ideal situation for events and just from the motorway, would defenitly go back. more

On arrival felt comfortable and safe. Room located close to reception. Usely have room service being a lone female but i decide to try the restaurant it was great. descreet table and the manager made me feel comfotable. The room was well furnished and had a hair dryer and an iron!!!! I have never stayed here before but the location... more

This hotel is a perfectly adequate hotel as a business stop over, right in the middle of the motorway network and only a ten minute walk to the Ricoh Arena. The good points were the large rooms which were comfortable, if basic, a decent enough breakfast, acceptable bar, attentive staff (the cleaner went out of his way to say good... more

On arrival, staff pleasant and gave children a cuddley toy. Rooms ok although bathroom could have done with a good clean. Had dinner - was ok if a bit overpriced. Room was very hot at night - needed a fan. Breakfast good in the morning although put off scrambled egg by finding vomit in ladies toilet from ropey wedding the... more

Booked this hotel for going to cruft 2009 i had a lot of people from Ireland and England and Scotland i booked a dinner bed and breakfast package for the group they were very helpful in my needs and this was my first time doing a group booking i hadnt stayed here before and didnt know what to expect i... more

Stayed with some friends to go the Take that concert at the ricoh arena, the hotel was fantatstic ideal location for the ricoh arena a few minutes walk. Service from check in, in the restaurant or even late in bar was just outstanding, how the staff and manager do coop with such level of business always amaze me. The place... more

We had the misfortune to stay in this hotel on the weekend the Crufts Dog Show was being held at the NEC.... We were staying on the third floor and about 4/5 rooms away a guest was staying there with three Irish Wolfhound type dogs being kept in the room with them . Apart from the disturbance of these dogs... more

We booked our two night stay for two adults and a baby through Superbreak and got an incredible two nights for the price of one with breakfast for £53! So upon arrival didn't have very high expectations as the accommodation was so cheap. But we were pleasantly surprised with what awaited us. Ok, the location is not the prettiest but... more

The check-in went without a htich. The room was basic. Despite the national no smoking policy we would smell cigarette smoke it was coming in through the bathroom and separate toliet air vents - incidentally the separate toliet was a plus. Breakfast (currently £12 and self service) Eggs were rubbery and the bacon tough.. My kids would not eat them.... more