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Holiday Inn Express Birmingham - Star City

3.0 of 5
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Cuckoo Road, Heartlands Parkway Nechells, Birmingham B7 5SB, England (Formerly Hampton by Hilton Birmingham Star City)
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Holiday Inn Express Birmingham - Star City
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Ranked #60 of 137 Hotels in Birmingham
A recent review
4 of 5 stars reviewed 1 week ago
traveller-1503 York, Yorkshire
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319 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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York, Yorkshire
Level Contributor
93 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 1 week ago

It's a holiday inn express. The rooms are standard, the service is okay friendly and efficient. Pretty much what you expect. It's opposite the massive star city so plenty of kids nets, not much of your on business. Room was the standard box you would expect

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Manchester, United Kingdom
Level Contributor
30 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Very average holiday inn express, the rooms are great, but like all holiday inn express hotels. The food is a definite no no, There's a shopping outlet across the road. And a chineese restaraunt over the road, that's worth trying. Good location for commute into birmingham

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London, United Kingdom
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Very Rude personal, communication=0! Breakfast terrible, I never seen so bad breakfast, no taste, no food. Unhelpful personal. There is just one plus - rooms are big, clean, comfortable bed, iron in the room, just bathroom need be clean more properly, hair on the floor and soap everywhere around the sink.

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IHGCare, Guest Relations Manager at Holiday Inn Express Birmingham - Star City, responded to this review

Dear AlexandrStrecha, Thank you for taking the time to leave your feedback regarding your recent stay with us. I am glad that you found our bedrooms comfortable. I sincerely apologize for any inconvenience you may have experienced with the level of service you have received. Let us assure you that this is not the daily norm at our hotel as... More 

Cornwall
Level Contributor
66 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Have stayed once before so nothing was a surprise. All the staff are really helpful and friendly. Rooms are basic but clean and comfortable, shower nice and powerful and good quality linen throughout. Bed offered a good nights sleep. Minimal tea and coffee etc. provided for the morning. Good for a one night stay but beware of the breakfast as... More 

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Glenrothes, United Kingdom
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Holiday Inn Express is never renowned for its food but some are fighting back. Take Preston South, for example, where every other day they have a steak on the menu. Nothing to put Beefeater out of business but acceptable for a budget meal. The same cannot be said for this place, where I found my chicken burger to be dripping... More 

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Swindon, United Kingdom
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I stayed here with my team from work, we stayed overnight and had a meeting in the conference room the next day. The staff were really helpful, everything was exactly as we'd asked. Free parking and wifi was great, my only reservation is that it felt like a cheap hotel, and it's not. The rate we paid was only £15... More 

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Leicestershire, United Kingdom
1 review
3 of 5 stars Reviewed May 23, 2015

First ever stay in a Holiday Inn. Room was very spacious, clean & modern. Had a good night's comfortable sleep. However, breakfast was a disappointment. Only two items for the cooked breakfast!!! I would always try and stay in a travelodge or a premier inn for better value for money. However, location on this occasion to Star City was the... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Birmingham - Star City, responded to this review

Dear Holland70, Thank you very much for choosing our hotel for your lodging needs and for posting a review during your recent stay. It is nice to know that you had a good night's sleep and you liked our room setup. However, we apologize if you found our breakfast to be sub par. Rest assured that your comments will be... More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 14, 2015

Between price and services. The rooms are big and very comfortable. The bathroom is also very functional and with new vessel. The only "bad point" is the breakfast: it is just the minimum acceptable for me. Too few choice and not very "restaurant like". But it is anyway a good place to stay.

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IHGCare, Guest Relations Manager at Holiday Inn Express Birmingham - Star City, responded to this review

Dear Joseph B, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about customer service. However, we’re sorry we fell below your expectation regarding the breakfast quality and food selection from the restaurant. We will address these concerns. I assure you that the... More 

UK
Level Contributor
81 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
4 of 5 stars Reviewed April 23, 2015

We stayed here for a single night, ready for a work commitment. The rooms are relatively modern, and in line with the rest of the styling of the chain - the twin room was spacious enough for us. The first room we were assigned had a broken bed, leading to inadvertent physical comedy when we sat on it, but reception... More 

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Waterford
Level Contributor
52 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 stars Reviewed April 15, 2015

Stayed 3 nights on business trip. Good HIE standard, Wi-Fi excellent room clean and tidy, well equipped with desk, chair, Wi-Fi multi station TV. Staff pleasant and very helpful, would stay here again.

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IHGCare, Guest Relations Manager at Holiday Inn Express Birmingham - Star City, responded to this review

Dear Alan Doheny, Thank you for taking the time to review our property. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of service, room accommodation and amenities at the hotel. It encourages our team members to work even harder and consistently delight... More 

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