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Holiday Inn Express Birmingham - Star City

3.0 of 5
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Cuckoo Road, Heartlands Parkway Nechells, Birmingham B7 5SB, England (Formerly Hampton by Hilton Birmingham Star City)
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1 room 1 adult
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Holiday Inn Express Birmingham - Star City
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361 Reviews from our TripAdvisor Community

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Level Contributor
37 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I think there are people who nit pick and raise daft issues when perhaps their own homes may raise equal comment. The fact is that this is a hotel and as such has to withstand use by hundreds of punters. Do not let this put you off though. The free car park felt safe to leave the car - it... More 

Helpful?
Thank Peter W
Copenhagen, Denmark
Level Contributor
82 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

It's Holiday Inn Express, Cheap business hotel so expectations were not too high. Hotel itself and room were OK. Breakfast is a shame. Very limited choice, of extremely poor quality. Fresh fruits had been in the bowl for weeks probably (no one apple was fine), the rest of food as well. Location is good if you work in the area.

Helpful?
Thank AndreCdC
United Kingdom
Level Contributor
1,346 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 2,005 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed at a Premier Inn in Birmingham on our trip to the south west coast. On our return we stopped at the Holiday Inn Express at Star City. It is easy to get there from the motorway and it would only be for a night, as we knew we would arrive in the evening it would also be convenient... More 

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Thank PrestonGuild
London, United Kingdom
Level Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I stay in Holiday Inn's quite frequently as I travel with work up and down the country and after a 4 hour drive to Birmingham I was quite excited to just have a shower and get into bed! I was excited to see I had a lovely big room which looked very smart, I immediately took a picture as i... More 

Helpful?
Thank L1220
IHGService, Guest Relations Manager at Holiday Inn Express Birmingham - Star City, responded to this review

Dear L1220, Thank you very much for taking the time to share your thoughts and comments about your stay with us. We strive very hard to make each and every guest's stay perfect, however, it appears we fell short of our goal on this occasion. We would like to apologize for falling short of your expectations regarding our room cleanliness... More 

Chesterfield, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Value for money hotel, get what you pay for. Clean and warm with friendly helpful staff, they couldn't do enough for us. Brill location next to star city and only a short drive to city centre and nightlife. Would definitely stay here should I visit Birmingham again.

Helpful?
Thank DoodsT
Manchester, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed December 15, 2015

I stayed here for one night and was suitably impressed. The night staff were especially friendly ( the day staff were very pleasant but spent more time in the hotel in the evening ), nothing was too much trouble and happy to just have a chat with you. I called reception as my Iron wasn't working and within five minutes... More 

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Thank joanne d
Chelmsford, United Kingdom
Level Contributor
157 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
2 of 5 stars Reviewed December 14, 2015

Stay here frequently due to business and only stay here because of its location. Given there are many other Holiday inn places in Birmingham I would advise you to go there if you can as this one is very old and decrepit. The staff are welcoming and friendly and the rooms are clean, however the following issues are persistent; hairdryers... More 

Helpful?
Thank CityGuy1973
IHGCare, Guest Relations Manager at Holiday Inn Express Birmingham - Star City, responded to this review

Dear CityGuy1973, Thank you for writing a review on our hotel. Our goal is to deliver exceptional service and superior accommodation to all of our guests and we appreciate your business with us. It is nice to read your positive remarks about our welcoming and friendly staff, and regarded the cleanliness of the rooms. However, it is regrettable that the... More 

Barnstoneworth
Level Contributor
69 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed November 30, 2015

Was a tad concerned about visiting this hotel due to the less than glowing reviews it has received. However, we booked three rooms, and apart from a couple of television issues, I really cannot fault the place for the money. The rooms are large and warm, and the bathrooms are of a decent size and clean. I was also happy... More 

Helpful?
1 Thank EricOttershaw
Glasgow, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 29, 2015

I booked this room on a points deal and didn't expect luxury. From check in to check out the experience was very good. Both members of staff very helpful. I asked the young lady on the desk for an ice bucket which it turns out they don't do. Rather than a curt we don't have any she improvised with something... More 

Helpful?
1 Thank Paulki2015
Cambridge, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 21, 2015 via mobile

Front door jammed open entire stay breakfast very cold. TV - colour went on and off. Hairdryer inoperative - broken switch on wall, same for kettle. Tiles in bathroom broken. Dressing table seat too low and would not adjust. Not what you would expect from a Holiday Inn franchise!!

Helpful?
Thank 744Anita58
IHGCare, Guest Relations Manager at Holiday Inn Express Birmingham - Star City, responded to this review

Dear 744Anita58, Thank you for taking the time to write a review about your stay with us. We would like to apologize for the less than satisfactory breakfast experience you had and for falling short of your expectations regarding our room amenities and bathrooms. We give the utmost importance to our guest comments as they help us improve and continually... More 

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