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All 140 Birmingham hotels

Holiday Inn Express Birmingham - Star City

3.0 of 5 Hotel   |   Cuckoo Road, Heartlands Parkway Nechells, Birmingham B7 5SB, England (Formerly Hampton by Hilton Birmingham Star City)
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Holiday Inn Express Birmingham - Star City
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Ranked #53 of 140 Hotels in Birmingham
A recent review
5 of 5 stars reviewed 3 weeks ago
Fazal A
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261 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Southampton, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

It was a big mistake to choose this place to spend two nights. First impression from the reception staff itself is poor. They says that the lift is out of order. But when I says that I'm with kids and heavy bags the lift became operative. Enjoy the Half English breakfast , luckily they had cornflakes so you wouldn't go... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Birmingham - Star City, responded to this review

Dear MSPR75, Thank you very much for your recent stay with us. Our hotel is very proud of its level of service, cleanliness and quality of product and for this reason your comments are very troubling and will certainly be looked into. Please accept our sincere apologies for any inconvenience the hotel service and amenities may have caused you. We’d... More

1 review
5 of 5 stars Reviewed 3 weeks ago

Fantastic service specially from a very warm and friendly receptionist Nadine who had beautiful smile. Nice clean rooms and good service. Restaurant at walking distance. Keep up the good will recommend it to all

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Leeds, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed August 23, 2014

I've stayed at the Star City Holiday Inn Express most weeks through this summer and so have had experience of at least a dozen rooms and can categorically state that the quality of the rooms, beds and housekeeping is high and very consistent. Its also one of those unusual hotels where there isn't a particular floor or view to request... More

Was this review helpful? Yes 1
Plymouth, United Kingdom
Contributor
19 reviews 19 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed August 18, 2014

Stayed for one night for a family occasion, check in was quick and staff very pleasant. The mirror in room could do with a good clean as could the whole hotel, stayed in another express the following night different city and it was really noticeable how poor the star city was in comparison.

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IHGCare, Guest Relations Manager at Holiday Inn Express Birmingham - Star City, responded to this review

Dear oggyoggy, Thank you for taking the time to share your comments with us. I am glad that you had a smooth check-in experience. I regret however if the cleanliness of the room was sub par. I have taken note of your valuable comments and these shall be addressed with management to consider for improvements. I am hoping that the... More

Birmingham
1 review
5 of 5 stars Reviewed August 18, 2014

the hotel was very clean, staff very polite and helpful the rooms were comfortable, clean and everything you could need. breakfast was great just ideal with the best mini butter croissants, reading reviews we thought twice about going but will be going again

Review collected in partnership with Galahotels.com

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2 reviews
5 of 5 stars Reviewed August 13, 2014 via mobile

Hi had to stay here for 5 days whilst training next door to the hotel. The staff bent over backwards to help me and even moved me to a room on the first floor as I was afraid to use a lift.They are really friendly and approachable. The room is clean and tidy and cleaned everyday. The bed is so... More

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Sheffield, United Kingdom
Contributor
18 reviews 18 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed August 13, 2014

Arrived very pleasent receptionist , room no air con was warm ! But offered free drinks ! Seamed a bit run down , lift also out of order for a short period , room wasn't up to usual standard pillows tired ! Dirt on walls , the receptionist made it though she was friendly ? Sophie ? , on busy... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Birmingham - Star City, responded to this review

Dear 312orange, Thank you so much for taking the time to leave us your feedback. Your review is vital for improving the service and quality we offer to our valued guest. I am pleased to know that you found our receptionist pleasant. On the other hand, I apologize for the inconvenience our air conditioning system may have caused you. It... More

Oxford, United Kingdom
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed August 12, 2014

I was on a business trip in Birmingham and spent altogether 7 nights in the hotel on 4 seperate occasions. Check in was easy and pleasant, thanks for the helpful staff. I was always given a friendly smile even when checking in after midnight. The rooms are pretty much the same, ironing board, coffee/tea facilities, TV, aircon, and a nice... More

Was this review helpful? Yes 4
IHGCare, Guest Relations Manager at Holiday Inn Express Birmingham - Star City, responded to this review

Dear Attis1, Thank you for taking time out of your busy day to write a review of our hotel. We are delighted you enjoyed your overall experience with us. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel. We look forward to welcoming you... More

Edinburgh
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed August 9, 2014

I feel that the organisation is letting itself down with this hotel and indeed to the staff that work there. The staff appear very open, welcoming and provided us with information. However they are working in conditions that require improvement so that they can provide the best service possible. Our overnight stay consisted of: being informed the air con is... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Birmingham - Star City, responded to this review

Dear SharonDEdinburgh, Thank you for taking the time to write your comments. Our goal is to ensure you feel valued and appreciated and I am happy to hear you found the level of staff service commendable. However, I am sorry our amenities did exceed your expectations and apologize for any inconvenience this may have caused you. The appropriate management has... More

Top Contributor
60 reviews 60 reviews
22 hotel reviews
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed July 31, 2014

Just had a weekend at this lovely hotel. The receptionist Sophie was so helpful. Room was lovely. Air-conditioning was brilliant especially in this heat. Just a short stroll to Star City with a choice of at least 10 restaurants suitable for all tastes. Breakfast was lovely. We even took the lounge furniture into the garden at the back to enjoy... More

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Additional Information about Holiday Inn Express Birmingham - Star City

Address: Cuckoo Road, Heartlands Parkway Nechells, Birmingham B7 5SB, England (Formerly Hampton by Hilton Birmingham Star City)
Phone Number:
Location: United Kingdom > England > West Midlands > Birmingham
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Birmingham - Star City 3*
Number of rooms: 90
Reservation Options:
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Also Known As:
Hampton By Hilton Birmingham Star City Hotel Birmingham
Birmingham Blueberry Hotel

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