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Holiday Inn Express Birmingham - Star City

3.0 of 5
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Cuckoo Road, Heartlands Parkway Nechells, Birmingham B7 5SB, England (Formerly Hampton by Hilton Birmingham Star City)
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Holiday Inn Express Birmingham - Star City
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Ranked #56 of 136 Hotels in Birmingham
A recent review
4 of 5 stars reviewed 1 week ago
RedHillian UK
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311 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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UK
Top Contributor
75 reviews 75 reviews
47 hotel reviews
132 helpful votes 132 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for a single night, ready for a work commitment. The rooms are relatively modern, and in line with the rest of the styling of the chain - the twin room was spacious enough for us. The first room we were assigned had a broken bed, leading to inadvertent physical comedy when we sat on it, but reception... More 

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Waterford
Senior Contributor
49 reviews 49 reviews
42 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed 3 nights on business trip. Good HIE standard, Wi-Fi excellent room clean and tidy, well equipped with desk, chair, Wi-Fi multi station TV. Staff pleasant and very helpful, would stay here again.

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IHGCare, Guest Relations Manager at Holiday Inn Express Birmingham - Star City, responded to this review

Dear Alan Doheny, Thank you for taking the time to review our property. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of service, room accommodation and amenities at the hotel. It encourages our team members to work even harder and consistently delight... More 

Southampton, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I stayed here due to a close by meeting the next morning. To be honest I don't like to be negaitve however I need to be honest! The location is ideal for local business i.e Land Rover/Jaguar however it looks and feels tired, a good make over would be useful. My room had stains on the carpet and walls also... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Birmingham - Star City, responded to this review

Dear Andy C, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient. However, we’re sorry we fell below your expectation regarding the room cleanliness and food selection. We will address these concerns. I assure you that the feedback... More 

Cuddington, United Kingdom
Top Contributor
84 reviews 84 reviews
30 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My 3rd stay here, excellent value @£64 inc breakfast. Nice big room, nice bathroom, no issues with cleanliness as others report. Room was very warm though, even when I had the air con on at its minimum temp all night.

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Cardiff-by-the-Sea, California
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

My room smelled of smoke very strongly. No surprise to find ash covered windowsill and the smoke detector covered with an Asda carrier bag. Food was worst ever. Ovenchips finished off under a grill - burnt, peas like bullets and the fish was grey and cold. Never again would I stay here. Don't waste your money.

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IHGCare, Guest Relations Manager at Holiday Inn Express Birmingham - Star City, responded to this review

Dear Alison H, Thank you for taking the time to post a review of our hotel. I regret that you did not enjoy the food selection offered and if the maintenance levels in the room you were provided were below par. We have sent you a private message in order to obtain more details about your stay. We are looking... More 

London, United Kingdom
Top Contributor
57 reviews 57 reviews
12 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed March 30, 2015

Booked this last minute and was not disappointed. Location is just of the M6. Star city complex is round the corner. I booked on the day and it cost £59 for the night including breakfast for a family of 3. Staff were extremely friendly

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London, United Kingdom
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 27, 2015

only stay here 1 day and it was great, close to motorway and nice bog rooms. breakfast was nice too. you can easily walk to star city entertainment complex. there they have cinema, casino, bowling, restaurants, takeaways and cafes.

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Birmingham, United Kingdom
1 review
2 of 5 stars Reviewed March 26, 2015

Poor housekeeping replensiment standard, poor food choices and restaurant area, staff friendly but cover all areas, reducing the customer focus. Awkward to access noisy rooms due to poor glazing although next to busy road.

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IHGCare, Guest Relations Manager at Holiday Inn Express Birmingham - Star City, responded to this review

Dear fred s, Thank you very much for sharing your experience with us. I am happy you found our staff to be friendly. However, I am sorry to hear about your experience at our property. I hope you can believe me when I say that your experience is not the norm for our property. We take great pride in keeping... More 

Birmingham, United Kingdom
1 review
5 of 5 stars Reviewed March 15, 2015

Recently stayed with my partner and 2 children, the room was nice and spacious and the sofa bed was great for the kids. The showers are just fab, breakfast in the morning was good plenty of choice considering its free and for dinner we walked over to Starcity which is literally 5 mins over the road which has plenty to... More 

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Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 13, 2015

A decent hotel with a very nice spacious comfortable room, huge bed, containing a really big clean bathroom wuth a great shower , Star city is only a stones throw away, only negative i can find is the bar is a little pricey and quite limited but all in all very decent experience

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