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Holiday Inn Express Birmingham - Star City

3.0 of 5
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Cuckoo Road, Heartlands Parkway Nechells, Birmingham B7 5SB, England (Formerly Hampton by Hilton Birmingham Star City)
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1 room 1 guest
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Holiday Inn Express Birmingham - Star City
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329 Reviews from our TripAdvisor Community

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Traveler rating
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    122
    60
    21
    16
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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    (80)
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Sunderland, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

On arrival, check in was quick and reception staff very friendly and helpful. Bed comfortable and nice stay until breakfast.......after reading poor reviews on trip advisor previously about breakfast we thought we would give it benefit of the doubt.....HOWEVER the reviews werent wrong. Breakfast was very poor; ONLY 4 hot food options, sausages were burnt, scrambled egg was grey. My... More 

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Kettering, United Kingdom
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I am a disabled traveller and need oxygen to be delivered for my stay. This is handled with courtesy and efficiency. The rooms are spacious for ease of wheelchair use.The cleanliness both in the rooms and hotel is great. The staff are friendly and helpful, nothing is too much trouble. Breakfast is fantastic, great choice and lots of it. My... More 

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london
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW

I can honestly say this is the WORST hotel I have EVER stayed in. I would not even recommend it to someone I did not like. From when I arrived the staff acted like I was DISTURBING their conversation, then..... I checked into my room and within less that 1 hour had to be moved due to a MASSIVE spider... More 

Was this review helpful? Yes 1
Edinburgh, Scotland, United Kingdom
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

I will do this in bullet points then you can make up your own minds: ~ Receptionists busy chatting to each other for 5 minutes before realising I was even standing at the desk to check in. ~ Room smelled of smoke. ~ Dirty child's sock covering the smoke detector. ~ Had to order food 3 times as every time... More 

Was this review helpful? Yes 1
Cardiff, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I recommend this hotel the service we received was great, there is parking which is free, the family room was nice and big and above all very clean. The beds were comfortable. The breakfast was lovely the only thing is maybe invest in a good tasting sausage. I would definitely stay there again 👍🏿👍🏿

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Ashford, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Booked for Saturday 22nd August, arrived at 22:00, receptionist was polite and efficient. Booked in in seconds, explained about parking, wi fi and breakfast times. Room was great, spotless and incredibly comfortable bed. Wi fi was powerful enough to stream movies. Overall great value for money and location, will be staying here again when in Birmingham. Well done to the... More 

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Manchester, United Kingdom
1 review
1 of 5 stars Reviewed 2 weeks ago

I arrived at 14:00 to check in and upon arrival I was met by the receptionist who was engaging in a call on her iPhone via FaceTime. When I eventually checked in and made my way to room 313, I opened the door upon entry I was greeted with the smell of cigarettes, which was not a good thing as... More 

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Leeds, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

When arriving at the hotel and checking in we were greeted by a friendly member of staff. Our room was nice and spacious and clean. Great lighting too as most hotels we've been to have poor lighting in the room. Drink facilities - would've been great if there was more than 2 teabags in the room. With a 8 month... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Birmingham - Star City, responded to this review

Dear Binasirha84, Thank you so much for your review of our hotel. We work hard to make your your stay comfortable and pleasant so we are pleased to note that you were satisfied with the friendly staff members, nice, spacious and clean room accommodations. We work hard to make your your stay comfortable and pleasant so we are pleased to... More 

Oxfordshire
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed July 24, 2015

We stayed in room 112 for two nights in July with our two children of 12 and 4. The room was spacious and comfortable. The bathroom was very clean and the shower was great. The air con worked a treat and kept our room lovely and cool. We have stayed in a few hotels around the world from 2* to... More 

Was this review helpful? Yes 3
Harrogate, United Kingdom
Level Contributor
102 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed July 2, 2015

The staff were very helpful and courteous. The bedrooms were excellent, the bathrooms had fabulous powerful showers. We had a meal across the road then returned to the hotel bar. The bar/dining room was not very intimate and the breakfast was poor. The hotel however, is fairly near the airport and they serve breakfast early even on a weekend. Improve... More 

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