The Crowne Plaza at the NEC is really a business hotel, and to that end, it ticks the boxes. The rooms are not overly large but comfortable, the bathroom was well appointed and everything was very clean - although we did have to ask for the bed linen to be changed after our fifth night of staying there. The highlight,...
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Just what you would expect from the Crowne Plaza hotels. Rooms nicely appointed with good bathrooms and plenty of room to move around. Reception areas very good - lots of space / light and airy. I had a snack in the bar and was pleased with the food. Good choice of food at breakfast
However, I do have 2 gripes....
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Dear Guest
Thankyou for your recent feedback it is really appreciated.
I am glad that you found the hotel to you liking and I will pass on your compliments to the housekeeping and food and beverage departments.
I will take on board your comments about the parking and wi -fi, although we do feel the pricing structure is competitive.
We...
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Me and 5 of my friends stayed at the Crowne Plaza NEC to go to UFC 138. We got the flight from glasgow to birmingham and was great, Staff were great even i must stay after the event I got bit too wild the staff had a good laugh, when we checked out they like "should have seen the state...
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Dear Guest
Many thanks for spending the time to write a review.
It is lovely to see that you had such a great stay at the hotel. Its nice to hear that our staff looked after you and your needs and expectations were met.
I will pass your compliments on the breakfast to our head chef - it is frequently...
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Stayed here for Crufts, with our dog (booked for us by the Kennel club!) and he was allowed to stay in our room due to the special policy at the time.
Nice place, spacious room and clean as well which is important. Nice views over the lake from our room as well.
We stayed here over 2 nights and really...
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Dear Guest
Many thanks for spending the time to write a review.
It is so nice to hear your positive feedback and I will pass your compliments on to the rest of the management team.
I do hope we will see you again for Crufts next month.
Kind Regards
Clare
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On arrival to the NEC Crown Plaza greeted with a barrier and ticket, advising of a £10 parking charge in the middle of the largest free car parking area in the UK (NEC furniture show event), naturally assumed this was just to keep the unwanted out! But to be on the safe side on checking in I asked for confirmation,...
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Dear Guest
Thankyou very much for your review - we do value any feedback positive or negative as its very valuable.
I am glad you enjoyed the hotel, the food and the superb rooms - I will pass on your compliments to relevant departments.
With Regards to car parking - our prices are quite competitive to that of other hotels...
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We stayed one night prior to visiting a motorshow at the NEC. On arrival we noticed the hotel car park entrance and exit barriers were permanently in the up position. The friendly helpful reception staff informed us the barriers were broken and advised us to just drive in and out as we pleased. We found this odd as we had...
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Dear Guest
Firstly thankyou for spending time to write this review. It is extremely valued as security is of high importance to us. I will ensure that the maintenance department are made aware about the hotel barriers.
As Front Office Manager - I am concerned that you were checked into another guests room. I do assure you that this is...
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Firstly I have to point out that I am not fussy at all, I really hate people who moan about the slightest thing at a hotel! But I personally wouldn’t be staying here again or at any of their hotels…..
The reason why we went with this hotel compared to other ones was because this one was bit more expensive...
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Dear Guest
First of all accept my sincere apologies about the poor stay and service experience that you have experienced at our hotel.
I assure you that the cleanliness of our guest rooms is of high importance to us and what you experienced is not to our brand standard and this will be communicated to the Housekeeping Manager.
I am...
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Booked through a third party, the hotel didnt have record of our booking. they contacted the other company to resolve and upgraded us to lakeview room to compensate... not expected but gratefully received. Comfortable bed, great shower, very helpful staff. would stay again. 20mins by car to NIA, walking distance to NEC.
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Dear Guest
Thankyou so much for such a positive review and spending the time to write a review.
We truly appreciate and value the feedback given, I will pass on your compliments.
We will look forward to welcoming you back.
Kind Regards
Clare
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Clean
Organised
Good people
Nice rooms
Modern
WiFi works well when paid for....
Good breakfast
Very comfy bed
Clean bathrooms
Adjacent to NEC, Business park, M42/6
Would recommend it.
Also actually very good value at £90 considering my last holiday Inn was £10 cheaper and grot pit. I guess prices vary to align with events going on at the NEC...
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Dear Guest
Many Thanks for spending the time to write such a positive review.
It great to see that all departments have met your needs and expectations and we aim to deliver great hotels that guest love.
I am delighted to see that you were recognised as priority member as this is one of my aims for 2012 to improve...
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This Hotel is well situated beside the National Exhibition Centre and Birmingham Airport. It is a well run Hotel with friendly and professional staff. There is nothing within walking distance of the Hotel save for the NEC. The bedrooms and very comfortable, they and the bathrooms are well equiped and clean. The only negative comment that I would make is...
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Dear Guest,
Thankyou so much for you review and positive comments about of staff and proffessional service that you experienced. Its is great to see that we are delivering great customer service.
I am sorry to hear that you find the car parking charges expensive - we find our pricing structure very competive with other hotels in the area. The...
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