Grat location next to the NEC for a conference we were attending. Lovely location, you wouldn't think you were on the motorway with all the water, greenery and wildlife that was there.
Very friendly and attentive staff from the moment you got there, nothing was too much trouble. My only negative comments are.....room air on not great, yes we arrived...
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A good quality hotel and very close to the NEC and LG arena - a couple of minutes walk. The weather was hot and the room was very warm, even with the aircon working. This wasn't too much of a problem as we were only staying 1 night. I felt the room could have done with a refresh in terms...
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Dear Guest
Many thanks for your review.
I am glad to see that you had good stay with us, we are an ideal location for those visiting the NEC and LG arena. It is good to hear that our staff are providing good customer service levels -being very friendly and helpful.
I am sorry to hear about the air conditioning...
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I spend four days on business at the Birmingham NEC, so picked the Crowne Plaza as it was one of the nearby hotels.
I was really impressed with this hotel. There is not a single thing that I could find fault with - I was very pleased with everything! The staff was extremely nice and helpful - the reception staff,...
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Dear Guest
Many Thanks for such a positive review on our hotel.
I am delighted that you had a enjoyable experience with us and found our facilities and services to your liking.
It is our aim to meet our guest expectations and this feedback will be relayed to the management team.
It is lovely to see our staff doing such...
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Stayed here whilst on conference at NEC. It's a smart looking hotel that is in the NEC grounds, so it's handy to get to the exhibition car parks. The room was well appointed with all the usual inc tea/coffee making facilities and complimentary water. Wifi is £5 for 24 hrs car park £10 overnight.
Dear Guest
Many Thanks for your review
I am glad you had an pleasant service experience with us and hope you use us again when in the area.
The hotel is in an ideal location for those visiting the NEC and LG arena as we are literally a 5 minute walk away.
Kind Regards
Clare
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Quick overnighter having flown into Birmingham en route to Devon. I'll always remember this hotel if only for it was the night Chelsea won the Champions League final!
Mystery hotel so it cost £50 for the night, so suits the hotel for occupancy and me for price! Great for the airport & NEC, Only one MAJOR gripe, that they charge...
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Dear Guest
Many Thanks for your review - I am glad to hear that you had a good stay with us.
I am sorry to hear you found the wifi expensive - although I understand your views the prices are very competitive with 4 star hotel brands, but I will pass this feedback on to our General Manager.
Hopefully you...
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I stayed here for a conference, dinner and overnight stay. The staff are very professional and helpful. My room was very modern, clean and comfortable. The only downside was that the breakfast was poor.
Dear Guest
Many Thanks for writing your review hear on Trip Advisor.
I am so pleased that you had a good stay with us and found our rooms to your liking. It is very positive to hear our staff doing such a good job.
I am sorry to hear you did not enjoy the breakfast as this is normally praised...
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Fantastic experience, lovely room, excellent service from staff, yummy breakfast. Cant recommend this hotel enough!!!!!!! Can't wait for my next visit It is expensive - cost me ££200 plus for one night on a weekday but it is very close to NEC and on a downside they also charge guests to park
Dear Guest
Thank-you for writing such a positive review.
I is lovely to hear what good staff we have and that you had a lovely room and fantastic experience with us.
I will ensure all departments receive this great feedback.
Looking forward to seeing you soon.
Kind Regards
Clare
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We only spent one night there as we were delayed on a flight from east midland airport. they took us there late on a saturday night. The staff soon sorted out a coach full of people very well. The rooms were 1st rate i would think 5 star. Ther was nothing you wanted for. The breakfast was the best i...
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Dear Guest
Many Thanks for review.
I am delighted that you enjoyed your recent stay with us, and it is encouraging to see you compare us to a 5 star hotel.
I will pass your compliments on the Head Chef regarding the breakfast and to the restaurant staff.
I do hope you use us again when in the Birmingham area....
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This is a hotel located close to the National Exhibition Centre of Birmingham. It is a big hotel, modern and well furnished. The rooms are very confortable and spatious. The bathroom is well equipped. There are gardens surrounding the hotel and a river, whose turn the hotel very beautiful. The staff is very friendly and ready to help us in...
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Dear Guest
Many Thanks for your review
I am delighted you enjoyed your recent stay with us and that you found the hotel facilities and location to your liking.
I will ensure that I pass your compliments on to the Head Chef.
Kind Regards
Clare
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Great hotel excellent location, some real ale at the would be good! Great breakfast an extra teabag in the pot would be good! A bit picky but apart from all good. Would highly recommend if attending an event at the nec.
Dear Guest
Many Thanks for your comments.
I am glad you had a pleasant with us and found the hotel to your liking.
I will ensure I will pass you comments on about the tea bags.
Looking forward to welcoming you back.
Kind Regards
Clare
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