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Crowne Plaza Hotel Birmingham NEC

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Pendigo Way | National Exhibition Centre, Birmingham B40 1PS, England
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1 room 1 guest
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Crowne Plaza Hotel Birmingham NEC
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1,250 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cambridge, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed today NEW

We stayed in The Crowne Plaza at the NEC for one night and were pleasently surprised after reading some of the reviews that had been posted before. Travelling with twin toddlers is not always easy so having a twin room, with two double beds worked well and also had enough room for a travel cot. The room was clean and... More 

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Walsall
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed yesterday NEW

We have used this hotel quite a few times over the years and although its is a nice clean hotel with good staff the rooms are now starting to look dated with worn furniture and carpets and is starting to look in need of a refurb, also although they state that there is a free airport transfer bus this never... More 

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Edinburgh, Scotland, United Kingdom
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I really enjoyed my stay here! Felt welcomed by a lovely reception team who checked me in efficiently and informatively. The food in the restaurant was amazing and room service attendant was just lovely. Always willing to give good recommendations and go above and beyond. The location was ideal and the rooms were clean and perfectly laid out, and the... More 

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Bristol
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We were also at this hotel 20-23 August for a conference at NEC. However, our experience was excellent. We found the staff consistently helpful and pleasant. Because we hadn't been given a lakeview room as booked, the charming Chloe upgraded us to a Suite Room, which was beautiful. We found everything to be spotlessly clean and comfortable. Because of the... More 

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Birmingham, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago

Staff on check in we're not very helpful neither were they pleasant. A smile goes a long way............. Breakfasts were fine but evening meals were appaling. They were more like cafe meals than hotel meals. On the Thursday night they actually ran out of deserts (or so we were told) but once a few of us started complaining some more... More 

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Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here with 3 friends. We had 2 double double adjoining rooms and they were brilliant We paid £40 each and it was well worth the money Rooms large and spacious. Very clean and loved the fact we had to adjoining rooms so we were able to see everyone get ready have a few drinks and chat Staff were very... More 

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Brighton and Hove, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

One night stay on business. Room was a bit smelly on entry but a few hours with window open sorted that out. Or maybe I got used to it. Room service menu was very good. Lots of choice and although the usual suspects were on there (burger, tikka masala, fish and chips) there was a good selection of slightly unusual... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel Birmingham NEC, responded to this review

Dear GoutyToeMan, Thank you for posting an honest review for our hotel. It is great to know that you appreciated our room service menu and the service provided by Philippa during your meeting the next morning. We always welcome all opportunities for improvement and your review is no exception. Rest assured, we will take note of your comments regarding the... More 

Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Absolutely brilliant. Loved it wanted to stay longer!! Staff great, room great, bar & restaurant great, small gym but an outside running circuit which yes was great!! Would definitely want to stay there again. Oh and a Starbucks in hotel love it!

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Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was a last minute booking and airport hotel with free parking for up to 15 days. The parking would have been £65 and the hotel with free parking was £100 But saves driving in the morning so thought was a good idea Comfy bed Quiet rooms All in all seems good Then I went to the bar £10 for... More 

Was this review helpful? Yes 1
London,UK
Level Contributor
60 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is a short walk from Birmingham International station and NEC arena and is located in a nice surroundings overlooking the lake. It is quite isolated though, no cafes, bars or restaurants nearby (not counting the one inside the hotel) Staff are rude, uninformative and frankly clueless and this goes both to reception staff who never smiled, looked bored... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel Birmingham NEC, responded to this review

Dear Neideen, We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. However, we are truly sorry for the inconvenience you may have experienced with the noise challenges, condition of the needed amenities... More 

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