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Crowne Plaza Hotel Birmingham NEC

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Pendigo Way | National Exhibition Centre, Birmingham B40 1PS, England
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Crowne Plaza Hotel Birmingham NEC
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1,167 Reviews from our TripAdvisor Community

Traveler rating
    372
    488
    200
    69
    38
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125
387
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407
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Birmingham, UK
Contributor
11 reviews 11 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We came here for a long weekend. We were pleasantly surprised by how quiet the room was, and everything was of a high standard. What really stood out for us was the customer service which was excellent. All the staff were friendly and readily available. e.g. someone stole our newspaper in the morning from outside our room. When we asked... More 

Was this review helpful? Yes
David S, General Manager at Crowne Plaza Hotel Birmingham NEC, responded to this review

Dear BCells, Thank you for taking the time to review your most recent stay with us here at Crowne Plaza Birmingham NEC. I was delighted to hear that you found the hotel team to offer an excellent level of customer service and care. I hope to welcoming you again very soon. Kind Regards David Steel General Manager More 

Birmingham, United Kingdom
Contributor
20 reviews 20 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed for 1 night as a 'reccie' before booking for our airport parking hotel in the summer. Plenty of parking spaces. Courtesy shuttle runs frequently in the morning and afternoon and when requested during the day. Nice room with big Freeview TV. Little safe, nice bathroom, comfy bed and blackout blinds. Lavender relaxing spray for the pillow was a nice... More 

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David S, General Manager at Crowne Plaza Hotel Birmingham NEC, responded to this review

Dear Stephanie, Thank you for taking the time to offer a fantastic 4 star review following a recent stay with us. I am sorry to hear that you were disturbed by the team prior to your departure. All of our guest bedrooms come with 'Do Not Disturb' door hangers, please place this on next time you visit so that I... More 

Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The hotel itself & room was perfect I loved it. The bed was so comfy, very clean apart from some dirt/hair in the corners of the bathroom floor. I ordered room service which was very expensive for what you got but it was beautifully set out and the staff were so polite. I was in room 333 and the window... More 

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United Kingdom
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 5 days ago NEW

The Crowne Plaza is in a great location for the NEC and is what you would expect from the brand, rooms very comfortable, well maintained with very good staff. The breakfast was very good however the evening meal less so. My biggest issue relates to having to pay £10 per night for parking made even more gauling that my company... More 

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Lincoln, United Kingdom
Contributor
13 reviews 13 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Reversed parked here after a long flight, parking on arrival easy, shuttle to airport was very efficient. We stayed in the Bob Marley suite, which was lovely and well equipped , beds very comfy , will stay again if flying from Birmingham .

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Leeds, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I stayed here for a couple of days on business. Had two really good nights sleep - quiet and beds very comfortable. The room was clean and well maintained. Breakfast was good. The staff were very friendly and helpful. Good free wifi too. Will definitely be back!

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Henley-on-Thames, United Kingdom
Senior Contributor
25 reviews 25 reviews
21 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

A fast efficient reception. Room clean and tidy. As restaurant was v busy had supper in our room. Delicious it was too. Breakfast was v g and we had a delightful chat with the duty manager. Also staff were excellent there. It was our second visit in two years and both times we had excellent service. A hotel is a... More 

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Market Deeping, United Kingdom
Top Contributor
86 reviews 86 reviews
30 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed 1 week ago

Spent two days here on business, rooms and beds really comfy, and despite hotel being full, never heard anyone else, and slept like a log. we ate in the restaurant, food was bit expensive, and service was a bit hit and miss. we were offered our bill, when we had nt even finished our meal. (bit strange). that said waitresses... More 

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Dalkey, Ireland
Senior Contributor
36 reviews 36 reviews
24 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 1 week ago

Having survived a long coach journey to the magical Chelsea Flower Show, it was wonderful to break the return journey northwards with a stay at The Crown Plaza NEC Birmingham. A blissful sleep in a most comfortable bed with very good quality bedding was followed by a delicious breakfast - perfect.

Was this review helpful? Yes
David S, General Manager at Crowne Plaza Hotel Birmingham NEC, responded to this review

Dear Judith, Thank you for taking the time to reveiw your most recent of stays with us. I am delighted to hear that you thouroughly enjoyed your stop over on a trip northbound. I hope to be welcoming you again soon. Kind Regards David Steel General Manager More 

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