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Hampton by Hilton Birmingham Broad Street

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3.0 of 5
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200 Broad Street, Birmingham B15 1SU, England
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1 room 1 guest
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Hampton by Hilton Birmingham Broad Street
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1,786 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Stoke-on-Trent, United Kingdom
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed yesterday NEW

Hotel security is very good, you cannot get in without a key (a challenge when checking in) you also cannot get to any floor without a valid key to room on that floor. All this is great if everything works..my room key didn't.! I appreciate this can happen in any hotel with "electronic" entry systems but the problem here is... More 

Was this review helpful? Yes
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed yesterday NEW

The room was nice and modern, it had everything- the duvet isn't fantastic but for that price what do you expect. The staff is very nice and helpful- can't complain with the service. The only down side is the breakfast buffet - the only good thing is the waffle maker. The rest is not good (canned fruits, powdered eggs, some... More 

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Oxford, United Kingdom
Level Contributor
244 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
2 of 5 stars Reviewed yesterday NEW

Indistinguishable from any other chain hotel. It has slightly nicer décor than the Travelodge up the street, but the quality of the bed and sleep is basically the same (and doesn't justify the increased cost). The breakfast was dire. Excessively greasy and tasteless (and I've stayed in many Holiday Inn Expresses) with nowhere near enough space to deal with the... More 

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1 review
1 of 5 stars Reviewed 3 days ago NEW

Hotel was fine but they charged twice for the car park. I tried to get a refund but failed after waiting more than 20 minutes on the telephone three time. Reception staff also gave a wrong room number of 1230 instead of 1203 at the checking.

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England, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Upon arrival, we were asked to wait in the seated area and somebody would call us over in a few minutes to let us know our room was ready. After 20 mins of waiting I went over to the desk to speak to someone. Other guests were checking in so I waited in the queue. They tried to call house... More 

Was this review helpful? Yes 3
Matt H, General Manager at Hampton by Hilton Birmingham Broad Street, responded to this review

Dear R1410, Thank you for taking the time to complete a review. Please accept my apologies for the issues that you experienced during your stay. I have addressed your feedback with my senior team to understand what went wrong on this particular occasion and to ensure that this is rectified and does not happen again. We hope seeing you again... More 

Swindon
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Area a little iffy, it's manic at night for us older people. Check in was slow due to issue with our booking, once sorted we were in our room on the 17th floor. Room was clean and bright, beds were really comfy, towels were nice, big let down air con not working. We reported the issue to reception, who confirmed... More 

Was this review helpful? Yes 1
Matt H, General Manager at Hampton by Hilton Birmingham Broad Street, responded to this review

Dear Kim G, Thank you for taking the time to write a review about your recent stay with us. Please do accept my apologies for the inconveniences you experienced, we will use your feedback at our next senior meeting to understand any improvements that may need to be made. More 

telford
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here in a Saturday night. The girls went to watch the bodyguard and we went to the hotel to check in. The parking is excellent at the hotel. The hotel is very nice although the lifts take forever to come. The staff seemed friendly enough. The check in was straight forward. Our room was very nice on floor... More 

Was this review helpful? Yes
Matt H, General Manager at Hampton by Hilton Birmingham Broad Street, responded to this review

Dear ph1165, Thank you for your great feedback. I am really happy to see that you felt welcome to our hotel, we look forward to seeing you again in the future. More 

Keighley, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Stayed one night,check in quick,great friendly receptionist.Room clean,modern,very comfortable,everything you need for a city break.Plentiful free breakfast, earlier is quieter . Must mention Kevin the maintenance man who went out of his way to get me fresh milk for my room,give him a rise he deserves it! Will be visiting again.Thank you.

Was this review helpful? Yes 1
England
Level Contributor
123 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 stars Reviewed 1 week ago

Room was clean as expected and had a comfortable bed. Good bathroom and shower with selection of toiletries. Only downsides were location amongst a row of lap dancing bars and the breakfast although good was very busy.

Was this review helpful? Yes 1
Matt H, General Manager at Hampton by Hilton Birmingham Broad Street, responded to this review

Dear davehelen1709, Thank you for taking the time to tell us about your enjoyable stay. We are delighted that we had the opportunity to look after you and we look forward to seeing you again in the future. More 

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