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We used this Premier Inn as a base to visit the Christmas Markets and Cadbury World with our children. The room was clean and comfortable (though the bed was too firm for our tastes) and the staff were friendly and helpful providing maps to get us to where we wanted to go by car etc. Bad points - we were... more
Thank you for your review. At Premier Inn we endeavour to give all our guest a first class level of customer service, I do apologise for the problems you had locating our hotel and the time you had to wait to speak to a team member for directions this has been noted at both Head Office and with our Hotel...
...found all the staff there on 11th (PM) and 12th (AM) to be extremely helpful, went out of their way for me! Rooms were ok, a little grubby but food was nice. more
Rooms were just like all other Premier Inns - fine. Staff friendly. Heating did not work in my room so it was freezing. Food was poor - had a gammon steak and it, plus the egg that came with it were covered in little black bits. Disgusting. There's not a lot else around there so you may have to eat... more
We have stayed in a few Premier Inn's and this has to be the best by far. The staff were extremely helpful and friendly and went out of their way on afew occations to help us. It has to be the quietest stay we've had (and that goes for road noise), the room we had was right next to a... more
We have premier inn now as a business account so it's a easy choice. I've spent 2 weeks at this particular one. Great for getting onto the M6 or into central Birmingham. Breakfast is nice, staff are friendly and enough of them. Place is clean. The Family rooms are bigger and more modern than the doubles here. more
Staff lied about breakfast options. Then charged for breakfast I didn't have and wouldn't give a refund. They were very rude. I have travelled extensively for both business and pleasure and the staff at this hotel are just about the worst I have ever encountered, anywhere. more
stayed in this hotel a couple of times. rooms are fair size, staff are friendly. Accidently left my wallet on my bed my last stay, containing cash, cards driving licence etc. Sadly my wallet disappeared and was never found. Police said that they had delt with this problem at this hotel before!!! so beware.... more
I have just spent 1 night at the Travel Inn Birmingham (well half a night really because we came home at 1am). Location is great with loads of bars and restaurants and its really convienient for the Indoor Arena, the Bull Ring is a 10 minute walk aswell. DO NOT stay at this hotel on a saturday night as you... more
I have just spent one night at this hotel. The staff are very helpful. It is in a great location as it is in the outer edge of the town but, it is easy walking distance to everything that you may need to get to. My one comment could be that there is not alot of parking paces so get... more
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