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Holiday Inn Express Birmingham NEC

3.0 of 5 Bickenhill Parkway, Birmingham B40 1QA, England
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Holiday Inn Express Birmingham NEC
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Holiday Inn Express Birmingham NEC
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492 reviews from our community

Traveler rating
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    119
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    36
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Manchester, United Kingdom
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
39 helpful votes 39 helpful votes
1 of 5 stars Reviewed yesterday NEW

The worst Holiday Inn I have ever stayed in. Travelled down for a show at the NEC after booking through my IHG gold card at my favourite chain of hotels. I stay in Holiday Inns all over the world and at least once a week. Looked ok from the outside but suspicions were aroused when we were checked in my... More

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High Wycombe, United Kingdom
Senior Contributor
35 reviews 35 reviews
22 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

After reading various comments on Trip advisor I was somewhat concerned having booked a stay here for a show to see Il Divo at the LG Arena. I need not have worried. From the moment we walked in we were welcomed by the friendly reception staff. We did not know the area and they immediately offered their assistance on how... More

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JCH1709, Guest Service Manager at Holiday Inn Express Birmingham NEC, responded to this review

Dear Guest Thank you for your recent correspondence regarding Holiday Inn Express NEC. We appreciate you taking the time to make us aware of your delightful experience during your recent stay. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Thank you for choosing IHG. More

Frome, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

We stayed one night last week for an event, with my 12 yr old son. Positives was that the room was clean and bed was comfortable, hotel was also reasonably quiet. Now for the negatives: Food - the breakfast was quite simply the most bland cooked breakfast I've ever had in any hotel in the UK. Only cardboard scrambled eggs... More

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JCH1709, General Manager at Holiday Inn Express Birmingham NEC, responded to this review

Dear Carol G, Thank you for taking the time to review our hotel I am sorry that on this occasion the breakfast did not live up to your expectations. As part of the Holiday Inn Express experience we include breakfast with all bookings and do not charge extra for it. This is not offered as a "full English breakfast" but... More

N. Ireland
Top Contributor
133 reviews 133 reviews
43 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stay in this area regularly, and would be a regular at the the Hilton up the road (as you would know Daph). But recently the Hilton is full and I need to find an alternative. So this was my first stay here for several years, and after reading the reviews from others I was concerned about what I may... More

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JCH1709, General Manager at Holiday Inn Express Birmingham NEC, responded to this review

Dear Beckinhill, Thank you for your review I am pleased on this occasion we exceeded your expectations and there was many elements of your stay which you enjoyed. We always like feedback so it gives us a chance to improve. We will investigate the problem with the fans in the bedroom. Our included breakfast is always something we are reviewing... More

Harrogate, United Kingdom
Top Contributor
98 reviews 98 reviews
51 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

What a nice change to have staff that actually care about customer service. Young chap on reception, Samir, could not do enough to help me and my colleague whist staying here. This young man is a true asset to this hotel Although seemed to be always on duty his professional manner is seldom found in hotels nowadays.

Was this review helpful? Yes
JCH1709, General Manager at Holiday Inn Express Birmingham NEC, responded to this review

Dear Chris J, Thank you for taking the time to write a review. I am pleased you found our customer service excellent and that Samir particularly shone! We hope to welcome you back again soon. Regards Fiona General Manager More

London, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Booked well in advance so got a good deal. Usual standards of room. Clean and tidy. Good house keeping. Samir on reception very helpful with regards to parking and taxis. Went out of his way to help, always pleasant and smiling. Will stay again on my next NEC trip.

Was this review helpful? Yes 1
JCH1709, General Manager at Holiday Inn Express Birmingham NEC, responded to this review

Dear Guest, Thank you for your nice review we are pleased you enjoyed your stay. It is great to hear that Samir was helpful during your stay. Regards Fiona General Manager More

Notts
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

If you have to stay in Birmingham for the NEC, book in advance it will be cheaper. Car park is a rip off. Breakfast is a joke, tired rooms almost back to the 80's backs over priced. Basic stuff like tea's and coffee you only get one tea bag and two milks, and smoke alarms flashing light did not help... More

Was this review helpful? Yes
JCH1709, General Manager at Holiday Inn Express Birmingham NEC, responded to this review

Dear Guest, I am sorry that your stay was not as good as you would have wanted. Our rates do vary depending on the events at the NEC and advance purchase rates do offer savings we do also offer rates that include parking so that is paid in advance. Extra tea and coffee is always on offer complimentary from reception... More

Cambridge
Top Contributor
59 reviews 59 reviews
17 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

Everything acceptable and clean, the front desk staff checked us in early with no fuss. Very clean rooms, comfy bed and excellent shower. Breakfast not too bad, eggs, fresh toast, cereals etc. Parking £7 a day. Taxi £7 to the NEC.

Was this review helpful? Yes
JCH1709, General Manager at Holiday Inn Express Birmingham NEC, responded to this review

Thank you for your review it is great to hear that you enjoyed your stay. We hope to see you again the next time you visit the NEC. Regards Fiona General Manager More

Mansfield, United Kingdom
Contributor
16 reviews 16 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed here for one night on business, 13th October 2014. Found the room incredibly warm and comfy which made it easier to be away from home. Shower didn't drain and the tray overflowed a little bit but it didn't really have a negative impact on my stay. Was thankful for the drinks tray and also the complimentary toothbrush from reception... More

Was this review helpful? Yes
JCH1709, General Manager at Holiday Inn Express Birmingham NEC, responded to this review

Dear CarlyM666, Thank you for your review I am pleased that you enjoyed your stay with us. I will pass your comments regarding the shower to our maintenance team so that they can check drainage in all the showers. We hope to welcome you back soon. Regards Fiona General Manager More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Overpriced for what it is, foods so dear and has no taste! Didn't have most of the food wanted, massively disappointed! Most of the staff are unfriendly and are not willing to say morning or hello, expected a lot better for the price!!! Wouldn't stay there again!

Was this review helpful? Yes 1
JCH1709, General Manager at Holiday Inn Express Birmingham NEC, responded to this review

Dear Dani S, I am sorry that you did not enjoy a recent stay with ourselves. I would welcome the opportunity to discuss your feedback please call me on 0121 782 3222. Many thanks Fiona General Manager More

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Additional Information about Holiday Inn Express Birmingham NEC

Address: Bickenhill Parkway, Birmingham B40 1QA, England
Phone Number:
Location: United Kingdom > England > West Midlands > Birmingham
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Birmingham NEC 3*
Number of rooms: 179
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Also Known As:
Holiday Inn Express Birmingham Nec Hotel Birmingham
Birmingham Holiday Inn

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