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Holiday Inn Birmingham Airport

3.0 of 5
Coventry Road, Birmingham B26 3QW , England
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Ranked #70 of 140 hotels in Birmingham
3.0 of 5 stars 180 Reviews
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180 reviews from our community

What travelers say about this hotel
  • Shuttle buses(8)
  • Train station(6)
  • Very good(6)
  • Swimming pool(4)
  • Car park(4)
  • Building site(3)
  • False alarm(3)
  • Football club(3)
  • Polite and helpful(3)
  • Overnight stay(3)
Traveler rating
    19
    46
    53
    34
    28
Only show reviews for Family (20) | Couples (50) | Business (67)
Date Rating
AshJUJ
Oxford, United Kingdom
1 review
2 of 5 stars Reviewed February 9, 2012 NEW

When we checked in we were served by a trainee, which was fine, although given that we had to ask for our room number and the vague direction it was in made us think that perhaps the poor girl could have done with a mentor - not having to rely on asking her colleagues questions when they were also serving... More

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magw78
Poznan, Poland
Contributor
17 reviews
1 helpful vote
4 of 5 stars Reviewed February 9, 2012 NEW

Birmingham Airport Holiday Inn hotel is very good place for travelling early morning from Birmingam Intl. Smart and very clean rooms, good ane professional stuff big tasty breakfast. Very modern and comfort bar. No WiFi in rooms. Some noice form airport may by disadventege. More

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mj19791979
Bolton, United Kingdom
1 review
5 of 5 stars Reviewed February 1, 2012

I stayed here last weekend for an event at the NEC, on arrival the front desk team were very friendly and welcoming, i enquired about the complimentary shuttle to be told it runs to the station but is only a short walk through to the NEC which wasn't a problem. the receptionist then booked me in and asked all the... More

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Ryan Yallop, Guest Experience Champion at Holiday Inn Birmingham Airport, responded to this review
February 2, 2012

Dear mj19791979, Thank you for your review of your recent stay with us at Holiday Inn Birmingham Airport. I was pleased to read at your delight with the high level of service provided by the staff during your stay. Your feedback has been passed forward onto all departments you have mentioned so we are able to recognise the teams involved... More

busyroaming
Truro, UK
Reviewer
4 reviews
2 helpful votes
5 of 5 stars Reviewed January 30, 2012
1
person found this review helpful

I cannot stress enough how good the staff were when we found ourselves in the middle of a serious crisis. I was meeting my daughter at the hotel for the Clothes Show in early December 2011 - I travelled up from Cornwall with my youngest daughter and she was travelling from London. It was to be a long planned girly... More

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Ryan Yallop, Guest Experience Champion at Holiday Inn Birmingham Airport, responded to this review
February 2, 2012

Dear busyroaming, Thank you for your review of your stay with us in December 2011. I am firstly sorry to hear of your daughters’ illness during your trip and hope it didn’t affect your stay too much! And i hope your daughter is feeling much better now!! I am also happy to hear of your delight with the high level... More

stevemhall
Rhoose, United Kingdom
Senior Contributor
33 reviews
10 helpful votes
3 of 5 stars Reviewed January 26, 2012

A big sign outside this hotel advertises a ‘makeover’ coming soon! …. In 2010! The front end of the hotel is OK and the bar is all very modern with comfy sofas and modern open fires. I didn’t quite get the loud music coming out of the flowerbeds? The staff were friendly and helpful. However, my room (203) was in... More

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Ryan Yallop, Guest Experience Champion at Holiday Inn Birmingham Airport, responded to this review
February 2, 2012

Dear stevenhall, Thank you for your recent review of your stay with us at Holiday Inn Birmingham Airport. The board at the front of hotel is used for advertising purposes and in awaiting a new banner to be placed up. I am pleased to hear of your satisfaction with the public areas of the hotel; however i was disappointed in... More

Evanses12
Reviewer
5 reviews
2 of 5 stars Reviewed January 24, 2012

After a long train journey greeted by an argumentative receptionist who insisted I pay again after already paying online! He eventually found my previous payment. In restaurant credit card machine not working so spent nearly twenty minutes trying to pay! Eventually settled. The room was half the size of a holiday inn express but twice the cost and a tenth... More

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Andrew Goode, Front Office Manager at Holiday Inn Birmingham Airport, responded to this review
January 26, 2012

Dear Evanses12, Thank you for your feedback on your recent stay here with us at Holiday Inn Birmingham Airport. I am very sorry to read that you were not 100% satisfied with your stay with us however. We are using you feedback regarding both the restaurant and front desk to re evaluate the price of the menu and also retrain... More

welshandproud039
worcestershire
Senior Reviewer
10 reviews
10 helpful votes
4 of 5 stars Reviewed January 20, 2012

I attended this Hotel as part of a busines lunch (Chamber of Commerce). I have visited a number of Holiday Inn's and whilst this one does not look particularly exciting from outside, inside I found it to be clean and tidy and the staff helpful and responsive. The lunch was extremely good and waiting staff were very pleasant and polite.... More

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Andrew Goode, Front Office Manager at Holiday Inn Birmingham Airport, responded to this review
January 23, 2012

Dear welshandproud039, Thank you for you compliments regarding your recent business lunch. It is always welcoming to receive feedback, whether positive or negative. I have passed your kind words on to all the members of the conference team and management looking after you and your colleagues. We hope to welcome you back to the hotel in the near future! Kind... More

radiodave102FM
ipswich,
Senior Reviewer
7 reviews
4 helpful votes
2 of 5 stars Reviewed January 16, 2012

The best thing about this hotel is its location, its perfect for the NEC or the airpport. The reception, bar area, and restaurant are nice and welcome. Unfortunately, the queue at check in was long and very slow moving, though the lady who eventually checked us in was very smart and friendly. The corridors in the hotel can only be... More

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Ryan Yallop, Guest Experience Champion at Holiday Inn Birmingham Airport, responded to this review
January 17, 2012

Dear radiodave102FM, Thank you for your review of your recent stay with us. Here at the hotel we are constantly using all guest feedback to ensure that we offer the very best service and stay experience. I was sorry to hear that this was not the case during your stay. All of your comments have been passed forward to the... More

MichelleJoanne
Leamington Spa, United Kingdom
Contributor
18 reviews
12 helpful votes
4 of 5 stars Reviewed January 16, 2012

We stayed here for one night before the Autosport Show at the NEC. Booked via the hotel website about a week before for an advance rate of £49.00 which included breakfast. The room was on the ground floor away from the main road. Plenty of space, tea and coffee and very clean. The hotel is near the Cargo Terminal but... More

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Ryan Yallop, Guest Experience Champion at Holiday Inn Birmingham Airport, responded to this review
January 17, 2012

Dear MichelleJoanne, Thank you for your review of your recent stay with us. At the hotel we use all feedback from guests and act upon this to ensure that we are constantly striving to offer the best service and experience. I was pleased to hear you were satisfied with your stay. The specific comments you have raised have been passed... More

frequentflyerboy
Manchester, United Kingdom
Senior Contributor
30 reviews
10 helpful votes
3 of 5 stars Reviewed January 13, 2012

Stayed here for a business trip and was impressed with the room size, cleanliness and decor of the hotel. It felt so busy though - bar over crowded and reception really busy. Also, its really expensice - £150 a night when better chain hotels are cheaper. The staff were really helpful though and tried their best at clearly a really... More

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Ryan Yallop, Guest Experience Champion at Holiday Inn Birmingham Airport, responded to this review
January 16, 2012

Dear frequentflyerboy, Thank you for your review of your recent stay with us at Holiday Inn Birmingham Airport. I was pleased to hear of your satisfaction with the size of your room, the cleanliness and décor of the hotel. I also would like to apologize you felt the bar was overcrowded. The hotel is often very busy due to events... More

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Holiday Inn Birmingham Airport Also Known As

  • Holiday Inn Birmingham
  • Birmingham Holiday Inn
Address: Coventry Road, Birmingham B26 3QW , England

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Holiday Inn Birmingham Airport
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