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Hilton Garden Inn Birmingham Brindleyplace

Certificate of Excellence
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1 Brunswick Square | Brindley Place, Birmingham B1 2HW, England
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Hilton Garden Inn Birmingham Brindleyplace
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Hilton Garden Inn Birmingham Brindleyplace
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1,656 reviews from our community

Traveler rating
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    215
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    31
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
1 review
3 of 5 stars Reviewed yesterday NEW

I only had breakfast, but it was cold and very off putting. Hotel was nice enough, and location is good but the food was awful. I have stayed before, and unfortunately am booked to stay again. Hopefully my next breakfast will be better!

Review collected in partnership with Hilton Garden Inn

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Bath, United Kingdom
Top Contributor
254 reviews 254 reviews
56 hotel reviews
125 helpful votes 125 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

But the service lets them down, having just visited with a business group for 4 nights during which two days were spent using the Business meeting rooms, I am sorry but the service was not to the level normally gained from The Hilton Group, on the positive side the location is excellent with easy access to the NIA a great... More 

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Will M, General Manager at Hilton Garden Inn Birmingham Brindleyplace, responded to this review

Dear Seayeaitch, Many thanks for taking the time to review your recent stay with us at Hilton Garden Inn BrindleyPlace. I am very sorry to read that you did not receive the level of service that you or I expect from our hotel. I have sent you a direct message with my details as would be keen to discuss these... More 

Sheffield, United Kingdom
Contributor
16 reviews 16 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Have stayed at this hotel man times always good. Didn't have breakfast this time as we were going to gadget show. The only problem we had was now you can open the windows which great, the noise from the bar across way kept me awake. Our room was on front of building ,will ask not to be there in future,... More 

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Will M, General Manager at Hilton Garden Inn Birmingham Brindleyplace, responded to this review

Dear macsgirl1960, Thank you very much for taking the time to review your recent stay at the Hilton Garden Inn BrindleyPlace. I am delighted that on the whole you enjoyed your stay and it is great to hear such positive comments about the team which I will pass on. I am sorry to hear that you were disturbed by the... More 

Lincolnshure, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Very nice hotel, arrived early so couldn't check into rooms but were shown to the lobby where we could rest after travelling to Birmingham from my home a few hours away. Perfect location for us considering the barclayard arena is just over the road which we were attending that night. Hotel staff are very kind and helpful, and always happy... More 

Review collected in partnership with Hilton Garden Inn

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Will M, General Manager at Hilton Garden Inn Birmingham Brindleyplace, responded to this review

Dear Jack, Many thanks for taking the time to review your recent stay at Hilton Garden Inn BrindleyPlace. I am delighted to hear that you enjoyed your time here and it is great to read the comments about the team. I will take pleasure in feeding this back to the team at the hotel. Thank you again and I hope... More 

London, United Kingdom
Senior Contributor
41 reviews 41 reviews
10 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed in this location to go to the alexander theatre in Birmingham. The location was nice a minutes walk and in a nice open fountain area full of coffee shops to watch the world go by! Its a 20 min walk to the bull ring or the theatre we went to we went via normal black cab there was 6£... More 

Was this review helpful? Yes 1
Will M, General Manager at Hilton Garden Inn Birmingham Brindleyplace, responded to this review

Dear Lucy, Many thanks for taking the time to leave a review following your recent stay with us at Hilton Garden Inn BrindleyPlace. I will pass on your feedback on to the team to ensure we can address some of the areas you have mentioned. I hope that you come back to visit soon as we will be doing some... More 

Bedford, United Kingdom
Top Contributor
84 reviews 84 reviews
19 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I stayed the night over the easter weekend mainly as a base for an evening/night out in the city and it was ideal. We managed to get a space in the hotel car park underneath (£13.50 for the night the same as anywhere else in the city) and a room on the 5th floor which had a... More 

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Will M, General Manager at Hilton Garden Inn Birmingham Brindleyplace, responded to this review

Dear jw1983, Many thanks for taking the time to review your Easter break at Hilton Garden Inn Birmingham Brindleyplace. I am sorry that there were some aspects that did not allow you to award us a 5, I will pass this feedback on to the team to make sure we take action in these areas. I am very glad that... More 

Stafford
Top Contributor
176 reviews 176 reviews
38 hotel reviews
95 helpful votes 95 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My wife and I arrived early at the Garden Inn, and the very helpful member of staff allocated us a room that had already been made available. Our room was a decent size, clean and comfortable and well laid out. After attending a show, we returned to the hotel and after having a drink in the bar I requested additional... More 

Was this review helpful? Yes 1
Will M, General Manager at Hilton Garden Inn Birmingham Brindleyplace, responded to this review

Dear Michael, Thank you for taking the time to review your recent stay with us at Hilton Garden Inn Birmingham Brindleyplace. I am very sorry to hear about your breakfast experience with us, this is not the level of service we strive for. I will discuss this feedback with the team to ensure we improve our service levels in this... More 

Hurstpierpoint, null, United Kingdom
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed 2 nights on a business trip. Room small and functional, bathroom extremely small. Everything clean but surroundings felt very characterless and functional. Room service on first night (omelet and chips) was quick and tasty and fresh. Breakfast was better second morning when ironically hotel was busier. First morning coffee was so strong, tepid and bitter that it was undrinkable... More 

Was this review helpful? Yes 1
Will M, General Manager at Hilton Garden Inn Birmingham Brindleyplace, responded to this review

Dear Julia D, Thank you for taking the time to review your recent stay with us at Hilton Garden Inn Birmingham Brindleyplace. I am very sorry to read that you did not completely enjoy your entire experience with us. Please be assured this feedback will be shared with the team so we can work on these areas and do what... More 

St. Andrews, United Kingdom
1 review
4 of 5 stars Reviewed 2 weeks ago

The guest room and bathroom were super clean. Staff are generally friendly and helpful. I enjoyed my stay and would recommend the hotel to any body visiting Birmingham. More improvement needed in the bar and restaurant in terms of recipe variety and order punctuality.

Review collected in partnership with Hilton Garden Inn

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Will M, General Manager at Hilton Garden Inn Birmingham Brindleyplace, responded to this review

Dear Wilber S, Many thanks for taking the time to review your recent stay with us at Hilton Garden Inn Birmingham Brindleyplace. Thank you for your feedback with regards to City Café and The Brindley Lounge. This is an area which is a large focus for the team just now so we will be able to use your feedback to... More 

Portrush, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Small bed (standard double 4'6''), not what you would expect from a Hilton brand, small room, exacerbated when child bed used, very tight revolving door entrance, poor bathroom layout with little shelf space and no towel rail or hanger

Was this review helpful? Yes 1
Will M, General Manager at Hilton Garden Inn Birmingham Brindleyplace, responded to this review

Dear David 4524, Thank you for taking the time to review your recent stay at the Hilton Garden Inn Birmingham Brindleyplace. I am very sorry to read that the room did not meet your requirements for your stay. We have a small number of corner rooms that offer slightly larger floor space which may be more suitable. If you do... More 

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