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The Collection Hotel Birmingham

263 Hagley Road | Edgbaston, Birmingham B16 9NA, England (Formerly Clarion Collection Birmingham)
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The Collection Hotel Birmingham
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Ranked #80 of 137 Hotels in Birmingham
A recent review
4 of 5 stars reviewed 1 week ago
COLEEN B Shropshire
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275 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Shropshire
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here three times good for the money, clean rooms , wifi good, only complaint was lad on reception couldn't even smile and was not friendly maybe he's new but he's not a great front of house , no confidence in any thing he said either..

Was this review helpful? Yes
Y h, Front Office Manager at The Collection Hotel Birmingham, responded to this review

Dear Coleen, Thank you for your nice comment regarding The Collection Hotel. We are happy to hear that you enjoyed your stays at the hotel. Regarding the reception staff, we are making some changes in the team and will make sure to improve the training of the new receptionists. We are looking forward to welcoming you back, Best regards, More 

Leicestershire
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Either its recently changed its name or its just not well known, but 2 taxi drivers didn't have a clue where it was! Never mind. we found it OK, it has a big free car park (all good) the chap who was on the desk wasn't exactly enthusiastic (I'd have taken a smile), but he was knowledgeable about the buses... More 

Was this review helpful? Yes
Y h, Front Office Manager at The Collection Hotel Birmingham, responded to this review

Dear Madam, Thank you very much for taking the time to provide your feedback. We will certainly use your feedback to improve training of our reception staff and the waitress will be thrilled to hear that you were so pleased with her service. Thank you for staying at the Collection Hotel Birmingham and we do hope you will return in... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Stayed here for 4 nights while visiting Birmingham for the first time. When we arrived we were given a room on top floor with no lift. While entering the room it looked nice,however the bedroom was disapointing. My partner went to have a shower to find out there were no towels. The bed looked as though it was thrown together... More 

Was this review helpful? Yes 1
Y h, Front Office Manager at The Collection Hotel Birmingham, responded to this review

Dear Guest, Thank you for your comments, both positive and negative. I am of course disappointed to read that your stay did not met your expectations. However I hope that you enjoyed the free bottle of wine sent to your room by our manager to apology. I will make sure that the points you raise are attended with more care... More 

Gloucester, United Kingdom
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The Collection hotel Birmingham, we had a warm welcome even though we walked in on a customer complaint. The receptionist was very professional and calm, after a little hick up with our keycard we entered our room and ŵas pleasantly surprised, the only thing that let the hotel down was the lack of disabled access, steps into reception and down... More 

Was this review helpful? Yes 1
Y h, Front Office Manager at The Collection Hotel Birmingham, responded to this review

Dear Guest, Thank you for your comments, both positive and negative. Regarding the iPod dock, we keep them in reception and give them on demand. The reception is open 24hours; if you stay again at the hotel, please do not hesitate to call us if there is any issue in the room. We do not have family room at the... More 

Hereford, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Me and my wife have stayed here several times before and after renovation work. Reasons to pick this hotel, free onsite parking, close to citycenter with exellent bus service outside front door. Staff have always been friendly and polite. Food in has always been good although we have never attended breakfast. We have always found the beds in everyroom we... More 

Was this review helpful? Yes 1
Y h, Front Office Manager at The Collection Hotel Birmingham, responded to this review

Dear Paul, Thank you so much for your review ! We always use our guests' feedbacks to improve our service. We look forward to welcoming you back in the near future. With best regards, More 

Bristol, United Kingdom
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 5 weeks ago via mobile

We went to stay at this hotel overnight. We are 3 couples. The men went to a reunion at their old uni and we ladies visited the art gallery, the cAthedral and did a spot if shopping at the Bull Ring. Taxis are cheap and practical and the staff are happy to organise them. We had a room on the... More 

Was this review helpful? Yes
Y h, Front Office Manager at The Collection Hotel Birmingham, responded to this review

Dear Amanda, Thank you very much for taking the time to provide your feedback. I’m extremely sorry that your breakfast at the hotel was not satisfactory. We will certainly use your feedback to improve training of our kitchen staff and ensure that in future guests enjoy a high standard of cooking. Thank you for staying at the Collection Hotel Birmingham... More 

Shropshire, United Kingdom
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 5, 2015

Stayed here last weekend, room and bathroom was lovely. The bar was very expensive though for what it was! Friendly staff. Everything was near to walk, Hagley Road doesn't have the best of reputations but I had a great time! The pub "the duck" was only a couple of minutes away and was a lovely atmosphere

Was this review helpful? Yes
Y h, Front Office Manager at The Collection Hotel Birmingham, responded to this review

Dear Guest, Many thanks for taking your time to review our hotel. We are glad to learn that you had a comfortable stay, found our team friendly. May we look forward to welcome you back, we could recommend you very good restaurants in the area ! Sincerely, More 

Bournemouth, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 23, 2015

Upon arrival at the hotel the bed sheets were dirty, hairy and the room had not been hoovered and there was also hair in the bathroom. Upon phoning reception we were informed that we would have to wait until morning for this to be sorted, as the manager was not available and hotel was full. I then had to attend... More 

Was this review helpful? Yes 1
Y h, Front Office Manager at The Collection Hotel Birmingham, responded to this review

Dear Chris, Thank you for your comment; I am truly sorry for the inconveniences. I can only assure you that this is not indicative of our usual standard of service and attention to detail. The reception is opened 24h to be able to fix any problem at any time, and I admit that the employees did not assist you properly.... More 

Travelers are raving about these Birmingham hotels

Nottingham, United Kingdom
Level Contributor
53 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed May 23, 2015

This hotel is a real find. The staff are very friendly and helpful. The room was glorious and immaculately clean. The bathroom well equipped with soap/shower dispensers but shower gel/body lotion in the usual sized bottles. Tissue, hair dryer, tea/coffee making stuff also available.Also dressing gowns in the wardrobe, and an iron with board. The breakfast was excellent and I... More 

Was this review helpful? Yes
Y h, Front Office Manager at The Collection Hotel Birmingham, responded to this review

Dear Guest, On behalf of each and every member of the team - thank you for your wonderful review ! We hope to be able to welcome you back soon. Do not hesitate to contact us directly to enjoy the best rate ! Kind regards, More 

Wolverhampton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 22, 2015

Just stayed here 2 nights. I was a bit worried after reading some of the reviews and was thinking about cancelling but very glad we didn't. When you first see the hotel from outside, its not great looking but it gets a lot better when you get inside. The reception area is very posh looking and seems like its just... More 

Was this review helpful? Yes 1
Y h, Front Office Manager at The Collection Hotel Birmingham, responded to this review

Dear Andy, Thank you for taking the time to leave such wonderful feedback on your recent visit to The Collection Hotel. I am delighted to read how highly you valued the service from our teams, as well as the food at our restaurant. Your observations were shared with everyone here. I look forward to welcoming you back in the very... More 

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