We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Collection Hotel Birmingham

263 Hagley Road | Edgbaston, Birmingham B16 9NA, England (Formerly Clarion Collection Birmingham)
Hotel amenities
The Collection Hotel Birmingham
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Ranked #81 of 137 Hotels in Birmingham
A recent review
3 of 5 stars reviewed 1 week ago
tuppencejim Newcastle upon Tyne, United Kingdom
Write a Review

244 reviews from our community

Traveler rating
    52
    67
    59
    38
    28
See reviews for
11
92
12
56
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
  • All months
    (244)
  • Mar-May only
    (80)
  • Jun-Aug only
    (30)
  • Sep-Nov only
    (73)
  • Dec-Feb only
    (61)
All months
Hampshire, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago

After a long journey we finally arrived to find no car parking space, eventually was told to park at the hotel next door. We booked a twin room but when my Son went to get into bed we found the sheets had several - very noticeable - stains on them. We also had no remote control for the TV and... More 

Was this review helpful? Yes
Y h, Responsable réception at The Collection Hotel Birmingham, responded to this review

Dear Guest, Thank you for your comments. I am of course disappointed to read that you did not enjoy your stay in our hotel. I can only assure you that this is not indicative of our usual high standard of service and attention to detail. I will make sure that the points you raise are attended with more care amongst... More 

Newcastle upon Tyne, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

This is only a 3 star hotel needs a major refurbishment. Room was large but not clean or well maintained. Breakfast £10 on top of room price not worth it. Place was hard to find as on main road with no right hand turns. Parking terrible. Staff ok but not very friendly. Big problem no lifts in hotel so had... More 

Was this review helpful? Yes
Y h, Responsable réception at The Collection Hotel Birmingham, responded to this review

Dear Jim, Thank you for taking the time to review our property. We truly value the opinions of our customers and we apologize that we did not meet your expectations. We have addressed the cleanliness issue, and spoken with the employees in question, in reception and housekeeping. Also, we do have a lift, which is at the end of the... More 

Stow, United Kingdom
Contributor
14 reviews 14 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The front of house is clean and tidy. Ample car parking The rooms are not so clean.Mine had rubbish left in the bin, sweetie rappers in the wardrobe, mold around the bath, the shower was extremely slow, the remote was missing ( although they did replace it...the following day). The chair in the room sticky to touch.There was no manager... More 

Was this review helpful? Yes 1
Y h, Front Office Manager at The Collection Hotel Birmingham, responded to this review

Dear Ernest, I am truly sorry to read you were disappointed with your stay and your review will be shared with the housekeeper team in order to improve our service. I invite you to contact the manager by email through info@bwbirmingham.co.uk to give him your feedback about your stay. Best regards, More 

Crymych
Contributor
11 reviews 11 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The breakfast was a complete shambles. My daughter with 2 young children had to wait 45 mins to be sat down. There was only one high chair. The staff did not ask what you wanted but just brought a plated meal. If you wanted something different you had to be very forceful., and then get something different. Several of our... More 

Was this review helpful? Yes 1
Y h, Front Office Manager at The Collection Hotel Birmingham, responded to this review

Dear Brian, Our breakfast area is in refurbishment and that is why it was so busy last weekend, and I am really sorry for the inconvenience. It is now finish and much bigger, so we can welcome all our guests at the same time. I remember that I did charge your room twice and I am sorry for that, it... More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

I work in a hotel myself, the exterior is tidy and well kept i then entered the public areas which were clean they just needed maintainence. We checked into our room straight away, first impressions were clean but I looked closer and there is mould on the ceiling and cobwebs in the rooms. Our tv remote didn't work so I... More 

Was this review helpful? Yes 2
Birmingham, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Stayed here with my boyfriend when visiting friends in Birmingham for the weekend. The hotel generally met my expectations for the price paid. Modern reception and bedroom with a large comfy double, plenty of wardrobe space, and a handy mini fridge. The room was very clean aside from a large amount of mould around the window. Our tea and coffee... More 

Was this review helpful? Yes
Y h, Front Office Manager at The Collection Hotel Birmingham, responded to this review

Dear Meghan, Thank you for your feedback regarding your stay at The Collection Hotel Birmingham. I just want to let you know that we have a new Chef since one week and his breakfast is very good ! Do not hesitate to contact us directly if you want to stay again at the hotel, to have a better price. Regards, More 

Bradford, United Kingdom
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 5 weeks ago via mobile

Booked for a great price however let down my the overall appearance of the hotel. The hotel needed a good clean, the carpets were filthy and mold was growing around the windows in the room. Our sink was also filled up with gunk when running the tap. The fridge in our room was not working. The outside of the hotel... More 

Was this review helpful? Yes 2
Y h, Front Office Manager at The Collection Hotel Birmingham, responded to this review

Thank you for sharing your feedback. We strive to provide great accommodations for all of our guests and I can only assure you that this is not indicative of our usual high standard of service. You can be sure that we will have a meeting with the general manager and housekeepers to sort out the problem. Regards, Mathilde More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 24, 2015

Arrived at the hotel to a lovely entrance/lobby, very modern and a joy to see. I wasn't bothered by the non-tarmac'd carpark, it was just nice to see a hotel that actually has a carpark included in the price. The reception staff, although efficient during the time I checked in (around half 6) were no where to be seen later... More 

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 16, 2015

Room stank of rain and damp, I still feel itchy days later thinking about the place, I would not recommend this hotel, unless you have a blocked nose and a tight budget, reception staff were friendly and the free car park was a bonus but not enough to make me want to stay there again :(

Was this review helpful? Yes 1
London
Contributor
20 reviews 20 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed February 14, 2015

I chose this hotel for cheap price and location, was worried when I arrived to see a lot of white vans in the un tarmac'd car park. The elevator carpet has not been hoovered in ages! Leaves and glitter on it. In my first room the TV didn't work, staff member came to my room and moved me to another... More 

Was this review helpful? Yes 1
Questions? Get answers from hotel staff and past guests. Ask a question

54 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (36)
Viewed
Room/suite (10)
Viewed
Bathroom (3)
Viewed
Hotel & grounds (4)
Viewed
Dining (3)
Viewed
Other (16)

Management photos: Courtesy of the property manager

Viewed
All management photos (18)
Viewed
Hotel & grounds (5)
Viewed
Room/suite (8)
Viewed
Dining (2)
Viewed
Bathroom (1)
Viewed
Other (2)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question