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The Collection Hotel Birmingham

263 Hagley Road | Edgbaston, Birmingham B16 9NA, England (Formerly Clarion Collection Birmingham)
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The Collection Hotel Birmingham
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Ranked #81 of 137 Hotels in Birmingham
A recent review
3 of 5 stars reviewed 2 days ago
1978hercules Worcester
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254 reviews from our community

Traveler rating
    55
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    62
    40
    29
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11
98
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57
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
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  • All months
    (254)
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    (90)
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1 review
2 of 5 stars Reviewed yesterday NEW via mobile

Polite and friendly staff. Room was very nice and the bed was comfortable although there were stains on the quilt and on the mattress protector. The cost of the room I felt was over priced for what it was and would rate it 3* and not 4*. Free parking and wifi which was a bonus. The breakfast was also costly... More 

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Worcester
Contributor
16 reviews 16 reviews
13 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The hotel is trying to be something it is not. First impressions were good, it appears modern, bright and airy. Scratch the surface and all is not as it seems. Fittings in the room are loose or broken, towel rails handing off, door handles loose, skirting board missing and the basics not even covered, one bath towel for a double... More 

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Felixstowe, United Kingdom
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This is a budget hotel on one of the busy main routes into Birmingham city centre. It is clean, comfortable and convenient. There is secure car-parking at the rear. My room was very well furnished although it had no window, only a skylight - but then, I only wanted to sleep in it. Sadly I didn't. The bed was comfortable... More 

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Y h, Responsable réception at The Collection Hotel Birmingham, responded to this review

Dear Bob, Thank you very much for taking the time to write a review. Do not hesitate to book directly with us if you come back to Birmingham to have a room more adapted to your needs. Best regards, More 

Croydon, United Kingdom
1 review
2 of 5 stars Reviewed 1 week ago

Bright & welcoming reception. Clean & tidy rooms spoilt by lack of attention to detail. No remote for TV, no bath plug, hairdryer missing although accessories provided. Heated towel rail & electric radiator not working. Same with one bedside lamp. Signs of damp & mould on bathroom ceiling. Wi-fi not working. Staff indifferent. Experience made worse by wedding revellers' 4... More 

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Y h, Responsable réception at The Collection Hotel Birmingham, responded to this review

Dear Owen, Thank you for taking the time to give us some detailed feedback on your recent stay - our guests views are so important in helping us to maintain and improve our standards. I am really sorry that some items was missing in the room. Our reception is open 24 hours to fix these issues and there are no... More 

Reading
Contributor
12 reviews 12 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here over the Easter bank holiday as needed somewhere for a night due to attending a wedding. We booked a premier room, (these are on the ground floor) with the window overlooking the car park. Not great but I wasn't expecting much to begin with. Room still wasn't ready when we arrived at 6 pm, not ideal but didn't... More 

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Y h, Responsable réception at The Collection Hotel Birmingham, responded to this review

Dear Holly, Thank you very much for taking the time to provide your feedback. I’m extremely sorry that you did not receive your room when you arrived. We will certainly use your feedback to improve training of our housekeeping staff. I do hope you will return and allow us to demonstrate our true hospitality on your next visit. Kind regards, More 

2 reviews
1 of 5 stars Reviewed 2 weeks ago

Firstly the reviews on TripAdvisor which led me to book with this hotel are misleading. Although check in was fast what we experienced thereafter was disgusting. The bathrooms I have to say weren't shabby at all but I question the hotels housekeeping and its level of hygiene. Long story short...we arrived and the first room had a bed with linen... More 

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Y h, Responsable réception at The Collection Hotel Birmingham, responded to this review

Dear Sanjesh, Thank you for taking your time to review our resort. May we take this opportunity to apologize for not being able to reach your expectations. Your comments are certainly not indicative of the level of service we strive to provide. Since your stay we engaged new housekeepers and they all had a training to improve our service. I... More 

Dubai, United Arab Emirates
1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed here over Easter Weekend attending a friends wedding in the banquetting hall at the hotel. The rooms were of a good standard but it was the outstanding service I recieved from all the staff that made me write this review. They were always very polite and the speed of response to any issues was exceptional. A special mention... More 

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Cheltenham, United Kingdom
Contributor
18 reviews 18 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Having arrived at the hotel from Cheltenham, we were pleased to find parking spaces and attentive staff. The room was clean and nicely laid out, fabulous value for money! We had two double rooms which the hotel had arranged to our next to each other which was a nice surprise. Even little extras were added like a mini fridge, tea... More 

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Y h, Responsable réception at The Collection Hotel Birmingham, responded to this review

Dear Rebecca, Thank you for taking the time to leave such wonderful feedback on your recent visit to the Collection Hotel. I am delighted to read how highly you valued the service from our teams. Your observations were shared with everyone here. I look forward to welcoming you back in the very near future. Do not hesitate to contact us... More 

Doncaster, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This hotel is really nice, really good price, rooms were spot on, to be honest, these are better than premier inn!! Good reception service, very friendly people, would recommend to anybody and would defiantly stay again

Was this review helpful? Yes
Y h, Responsable réception at The Collection Hotel Birmingham, responded to this review

Dear Levi, Thank you for your delightful review of the Collection Hotel and for awarding us your top score of five stars! I am thrilled that we met your expectations and that we provided you with comfortable accommodation. Best regards, Mathilde More 

Warwickshire, England
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Booked a Queen Room for one night for myself and my husband because I wanted a hotel near to Birmingham University where I was on a course. My husband checked in at 5pm and they had run out of Queen Rooms so we were given a room with a King sized bed at no extra cost. The hotel is very... More 

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Y h, Responsable réception at The Collection Hotel Birmingham, responded to this review

Dear Guest, Thank you for taking the time to leave such wonderful feedback on your recent visit to The Collection Hotel. We also have to thank you for your good comments about our employees, they will be thrilled to hear that you were so pleased with their service. Indeed we organize weddings during the weekends but we have a big... More 

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