We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 137 Birmingham hotels

Norfolk Hotel

3.0 of 5 Hotel   |   267 Hagley Road, Birmingham B16 9NA, England (Formerly Comfort Inn Edgbaston)
Hotel amenities
Save Saved
You added Norfolk Hotel to your Saves list
Norfolk Hotel
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
11%
Ranked #118 of 137 hotels in Birmingham
Write a Review

267 people have reviewed this hotel

Traveler rating
    8
    14
    20
    26
    199
See reviews for
37
48
25
52
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    1.5 of 5 stars
  • Rooms
    1.5 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    1.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Bristol
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I booked a single room for 1 night to allow me to have a few drinks after a football match. The hotel proved more than adequate for my purposes, it was clean, the single bed was comfortable and ensuite facilities fine. The staff were businesslike and friendly- there was no problem in storing my bag for a few hours after... More

Was this review helpful? Yes 1
Norfolkinnhotel, Manager at Norfolk Hotel, responded to this review

Thank you for submitting such a kind and honest review. We are glad you enjoyed your stay, and look forward to seeing you again in the future. We have recently refurbished and we are very happy that our guests are now reaping the rewards. All the best, and we hopefully will see each other in the near future. More

Boston, United Kingdom
1 review
1 of 5 stars Reviewed 3 weeks ago

Me and my friend spent 1 night in this hotel, we chose it for the location and price. It was absolutly freezing in the room to which i had to wear my hoody to bed and we had to get another blanket! Also when we walked out of the lift there was dirty cutlery on the floor! The mirror in... More

Was this review helpful? Yes
Cancun, Mexico
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel initially due to the price. Didn't expect much. However I must admit that the hotel was actually really nice. Everything was new and we must of stayed in the new refurbished area. I would definitely stay here again.

Was this review helpful? Yes 2
Norfolkinnhotel, Manager at Norfolk Hotel, responded to this review

Thank you for submitting such a kind and honest review. We are glad you enjoyed your stay, and look forward to seeing you again in the future. We have recently refurbished and we are very happy that our guests are now reaping the rewards. All the best, and we hopefully will see each other in the near future. More

Doncaster, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 13, 2014

My visit to the Norfolk hotel was excellent, the hotel itself was well maintained, the rooms was clean with fresh bedsheets everyday, the bed was comfy and the location was good, i would stay here again plus ignore the other comments as the hotel is not as bad as other people put on, it is rather clean.

Was this review helpful? Yes 2
Norfolkinnhotel, Manager at Norfolk Hotel, responded to this review

Thank you for submitting such a kind and honest review. We are glad you enjoyed your stay, and look forward to seeing you again in the future. We have recently refurbished and we are very happy that our guests are now reaping the rewards. All the best, and we hopefully will see each other in the near future. More

Birmingham, United Kingdom
Top Contributor
66 reviews 66 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed March 10, 2014

I stayed here once and would be reluctant to go back, the best thing was the price but if it was expensive i'd of really complained. As you go in the corridors stink of smoke. My wheelchair accessible room (only one) never even had a curtain or blind and so people from st could see in room so they nailed... More

Was this review helpful? Yes
Luton, United Kingdom
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 10, 2014

This really is a very poor hotel. Filthy hallways, potty mouthed residents swearing at reception and windows that would not lock. When I checked in, the staff were unaware that I had paid a £5 deposit online and tried to make me pay the full rate. Whilst I was discussing this, a woman holding a baby was swearing and blinding... More

Review collected in partnership with BudgetPlaces

Was this review helpful? Yes 3
Swindon
Top Contributor
77 reviews 77 reviews
30 hotel reviews
128 helpful votes 128 helpful votes
3 of 5 stars Reviewed March 2, 2014

I know there are an awful lot of negative reviews here for this hotel. But we stayed here recently with four friends and found our room to be of an acceptable standard for what we paid, £33 for us both for the night. We had a single bed and wardrobe with tea and coffee facilities in one room, then another... More

Was this review helpful? Yes 1
Norfolkinnhotel, Manager at Norfolk Hotel, responded to this review

Thank you for submitting such a kind and honest review. We are glad you enjoyed your stay, and look forward to seeing you again in the future. We have recently refurbished and we are very happy that our guests are now reaping the rewards. All the best, and we hopefully will see each other in the near future. More

Sheffield, United Kingdom
1 review
1 of 5 stars Reviewed February 24, 2014 via mobile

the hotel and it's manager are an absolute joke, the hotel smells of stale cigarettes and dirty food, the hall ways of the hotel clearly haven't seen a hoover in all their life, and the rooms smelt sickening, the manager and it's staff have the worse attitude in the world but apparently they don't care about what people think of... More

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 17, 2014 via mobile

We booked a one night stay due to an interview the next day at the university. This hotel is horrific!! Upon arrival we were greeted by a group of drunks binging by the entrance hall talking of how they were going to get smashed, trash their room and shread their bed sheets - this explains how the rooms look the... More

Was this review helpful? Yes 1
Birmingham, United Kingdom
1 review
5 of 5 stars Reviewed February 13, 2014

Excellent service very helpful clear n tidy room clear beds wonderful place to stay I would come again ? Clear showers and bath room ? Room at heaters ?parking space available ?......................................

Was this review helpful? Yes
Norfolkinnhotel, Manager at Norfolk Hotel, responded to this review

Thank you for submitting such a kind and honest review. We are glad you enjoyed your stay, and look forward to seeing you again in the future. We have recently refurbished and we are very happy that our guests are now reaping the rewards. All the best, and we hopefully will see each other in the near future. More

Been to Norfolk Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Norfolk Hotel

Also Known As:
Comfort Inn Birmingham
Norfolk Hotel Birmingham
Address: 267 Hagley Road, Birmingham B16 9NA, England (Formerly Comfort Inn Edgbaston)
Location: United Kingdom > England > West Midlands > Birmingham
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #118 of 137 hotels in Birmingham
Price Range (Based on Average Rates): $
Hotel Class:3 star — Norfolk Hotel 3*
Official Description (provided by the hotel):
With over 100 en suite bedrooms, the 3-star Norfolk Hotel is situated on the A456 in Edgbaston, less than 10 minutes' drive from Birmingham city centre. It offers Wi-Fi access and free parking.Located next door to the hotel, the Headingley Restaurant offers international dishes for breakfast and dinner.Tea and coffee making facilities, Freeview TVs and a private bathroom feature in each modern room.The hotel is completely non-smoking, and has a stylish reception area and a well-stocked modern bar, which serves drinks until late and has Sky Sports channels.In large, peaceful gardens, the hotel is down the road from lively Broad Street, 2.5 miles from Edgbaston Cricket Ground and 1.5 miles from Birmingham New Street Station. The NIA and the ICC-Birmingham convention centre are a 10-minute drive away, with the M5 motorway less than 4 miles away and there are regular buses to the city centre. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Otel, Orbitz, TripOnline SA, Priceline and HotelsClick so you can book your Norfolk Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Norfolk Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.