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Macdonald Burlington Hotel

Burlington Arcade | 126 New Street, Birmingham B2 4JQ, England
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Macdonald Burlington Hotel
Best prices for: 1 room 1 guest
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Ranked #27 of 136 Hotels in Birmingham
A recent review
3 of 5 stars Reviewed September 22, 2014
Vance F Derby, United Kingdom
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1,444 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Macdonald Burlington Hotel
See the most recent reviews
Derby, United Kingdom
Senior Contributor
45 reviews 45 reviews
12 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed September 22, 2014

We booked a refurbished Exec room for special occasion that looks modern and fresh on the web, but the room we got allocated was dark, small and not in best repair with a nice wet patch on the celing .. the bed was small and all round disapointing on top of that to add salt to wound we knew other... More 

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James B, Manager at Macdonald Burlington Hotel, responded to this review

Dear Vance F I am very sorry to learn we did not meet your expectations. Being a Victorian Hotel, our rooms do vary considerably in size and décor. We believe this adds character to our product which is sadly lacking in many of today’s newly built hotels and chains; however, I take on board your comments and have asked our... More 

Coventry, United Kingdom
Senior Contributor
40 reviews 40 reviews
26 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed September 22, 2014

Spent one night here having just returned home felt I must write and say what a lovely stay that we had. Check in was very smooth,found we had been upgraded to a suite which was indeed amazing, Breakfast was good quality and tasty,very helpful on reception when checking out,nothing was to much trouble for her thank you again. Just like... More 

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James B, Manager at Macdonald Burlington Hotel, responded to this review

Dear Patriciaobrien Thank you for taking the time to write your review and for your kind comments about my team! I am pleased that you especially enjoyed your suite, breakfast and the service you received from reception. Your constructive feedback has been taken on board. We look forward to welcoming you back again soon! Kindest regards James James Bee Hotel... More 

Windsor
1 review
1 of 5 stars Reviewed September 22, 2014

Had a tiny room like "student digs" which smelt faintly of smoke. Company had pre paid the room but this was not recorded so ended up double paying. Have stayed at lots of MacDonalds but will not go to this one again.

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James B, Manager at Macdonald Burlington Hotel, responded to this review

Dear Kim W I am very disappointed to learn we did not meet with your expectations on this particular visit. As you can see from other reviews on trip adviser, the vast majority of our guests leave the Burlington more than satisfied with their stay and I am very sorry to hear on this occasion this was not the case... More 

Llandudno, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 22, 2014

We stayed in the lovely Hotel (19th September,2014) and from the minute that we walked into this gracious hotel we fell in love with it, it is just a short walk from the railway station (New Street) it is also close to the town. When we arrived we were given a warm and friendly welcome from the young man behind... More 

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James B, Manager at Macdonald Burlington Hotel, responded to this review

Dear sian111 I am really pleased you chose to stay with us and thank you so much for your lovely comments about the service delivered by my team! I will be sure to pass your praise on to Jason and Sarah personally, as I know they will be encouraged by it. We hope to welcome you back soon! Warmest regards... More 

Chippenham, Uk
Contributor
11 reviews 11 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 22, 2014

Very nice hotel. Staff professional and welcoming. Hotel bar drinks prices a bit steep, but that's to be expected. Booked a standard room but they were full so got a free upgrade to a suite. Room very nice, shower fantastic.

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James B, Manager at Macdonald Burlington Hotel, responded to this review

Dear lordbuckethead Thank you for taking the time to write your review. Your kind comments are really appreciated and I will be sure to pass them on to my team! I am really pleased you particularly enjoyed your suite and the shower. We hope to welcome you back soon! Kindest regards James James Bee Hotel Manager More 

Birmingham, United Kingdom
1 review
5 of 5 stars Reviewed September 22, 2014

We stayed at the Burlington Hotel to celebrate my birthday and wow what an experience. We originally booked a classic double however, was upgrated to one of their feature rooms. All I can say is WOW!! Beautiful and clean room with plenty of space with a luxurious bathroom. The staff were extremely attentive and friendly. Kirsty Evans (Sales Manager) is... More 

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James B, Manager at Macdonald Burlington Hotel, responded to this review

Dear Joanne A I am really pleased you enjoyed your stay with us and in particular your room and the service you received from Kirsty. Thank you so much for sharing your experience and writing such a positive review! We appreciate the recommendation and look forward to welcoming you back! Warmest regards James James Bee Hotel Manager More 

bob3147
Senior Reviewer
9 reviews 9 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 21, 2014

Good hotel, rooms nice & very clean, breakfast good and staff friendly. But due to roadworks difficult to get to by car and the lack of knowing where concession parking is turned out to be expensive phone before you go. Concession parking 5 minute walk for disabled and parking is FREE for blue badge holders which was not known after... More 

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James B, Manager at Macdonald Burlington Hotel, responded to this review

Dear bob3147 I am pleased that you enjoyed your stay with us overall; however, I am extremely sorry to learn of your disappointment with your arrival due to the roadworks which resulted in you paying for parking when you could have used your blue badge. I hope despite this matter you will allow us the opportunity of welcoming you back... More 

Tamworth
1 review
4 of 5 stars Reviewed September 19, 2014

Great hotel in birmingham city centre. Excellent room we booked for 1 night in an execitive room but when we got their ended up with a free upgrade to one of their hotel suites. Overall a great experience just wish we was their longer. Helpful staff. Well presented and clean suite. Good quality and presented breakfast.

Review collected in partnership with this hotel

Was this review helpful? Yes
James B, Manager at Macdonald Burlington Hotel, responded to this review

Dear Jared M Thank you for taking the time to write your review and for your kind comments about my team! I am pleased that you particularly enjoyed your upgrade to a suite and breakfast experience. We look forward to welcoming you back again soon! Kindest regards James James Bee Hotel Manager More 

Pontypridd, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 19, 2014

Great location car park only 5 mins away with discount for overnight stay, second time we've stayed here so the car park was easier to find. Clean tidy bedroom huge comfortable bed nice size tv. Great price offered for B&B through their loyalty card it was well worth registering

Review collected in partnership with this hotel

Was this review helpful? Yes
James B, Manager at Macdonald Burlington Hotel, responded to this review

Dear Jon E Thank you for taking the time to write your review. Your kind comments are really appreciated and I will be sure to pass them on to my team! Kindest regards James James Bee Hotel Manager More 

Swansea
1 review
5 of 5 stars Reviewed September 19, 2014

Really pleased with the hotel and facilities. Ideal central location to New St station. Reception staff in particular were excellent. Needed ro change a room on my second visit to hotel due to air con unit outside window. No fuss and resolved efficiently

Review collected in partnership with this hotel

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James B, Manager at Macdonald Burlington Hotel, responded to this review

Dear Simon B I am delighted you enjoyed your stay with us and thank you for taking the time to post your review! We agree that our location could not be any better; with world-class shopping and entertainment just a short walk from the hotel. If you have the opportunity, I would personally recommend a re-visit towards the end of... More 

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