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All 140 Birmingham hotels

Macdonald Burlington Hotel

4.0 of 5 Hotel   |   126 New Street | 6 Burlington Arcade, Birmingham B2 4JQ, England (Ladywood)
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Macdonald Burlington Hotel
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Ranked #37 of 140 Hotels in Birmingham
A recent review
5 of 5 stars reviewed 3 days ago
karmalama Dinas Powys, United Kingdom
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921 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dinas Powys, United Kingdom
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Excellent location, service, rooms and food!!! We managed to check in early with no fuss, We booked and executive room (very good size). One of the best nights sleep I've had in a hotel. The breakfast is amazing, well worth booking on B&B basis. When booking, Book direct with them online you save money. Excellent free Wi-Fi The location can... More

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Derek M, Manager at Macdonald Burlington Hotel, responded to this review

Dear karmalama I am delighted to learn once again you enjoyed your stay with us and thank you for your continued loyalty! We also believe our location could not be any better; located in the very heart of Birmingham, with world-class shopping and entertainment just a short walk from the hotel. If you have the opportunity, I would personally recommend... More

Chester, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

Stayed for a 2 night break with my wife on a Bed and Breakfast Basis. Have stayed on 4 previous occasions and always been drawn back to the amazing charm of the building and it`s central location but always felt the staff service has let it down at times. However, what a pleasure it was to visit at the end... More

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Derek M, Manager at Macdonald Burlington Hotel, responded to this review

Dear AndyJane72 Thank you for once again choosing to stay with us and for posting such a positive review! I am very disappointed to note in the past the service you have received has not live up to your expectations and the high standards we set ourselves; however, I am delighted to learn my team excelled on this occasion and... More

Glasgow, United Kingdom
Top Contributor
229 reviews 229 reviews
109 hotel reviews
224 helpful votes 224 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I stayed here 2 nights on business, the property is very elegant with its fine period features, its location is good, very central for the city centre and a stone throw from the main railway station. Staff are helpful and pleasant, my room I guess was a refurbished room as it was clean, spacious and modern but in keeping with... More

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Derek M, Manager at Macdonald Burlington Hotel, responded to this review

Dear jimbo367 I am delighted overall you enjoyed your stay with us; however, I am disappointed to learn some of the toiletries were not replenished for your 2nd night. I would like to assure you the shortfalls you experienced are in no way reflective of our usual standards and I have discussed your feedback with our Housekeeping Manager to assist... More

Gloucester, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

Yes, some of the rooms are as Byron W says, tired, but the hotel is massive and refurbishment is taking place. Some of the rooms are ultra modern, with new fittings and furnishings, but to be honest the room we had which had not yet been refurbished had far more character. The general feel about our room and bathroom was... More

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Derek M, Manager at Macdonald Burlington Hotel, responded to this review

Dear June C Thank you for taking the time to right your review and for your kind comments about my team! I am pleased overall you liked the character of the room you were allocated on this occasion. Our rooms do vary considerably in size and décor and many people do specifically ask to be allocated bedrooms with an older... More

Flintshire
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel surrounds the Burlington Arcade and is located just a few yards from New Street railway station. To access the hotel entrance from the New Street side, there is a flight of steps to negotiate (about 12?) via the arcade entrance. However, the alternate is a short walk around to the other side of the building to enter the... More

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Derek M, Manager at Macdonald Burlington Hotel, responded to this review

Dear Yvonne W I am delighted you chose to stay with us again and enjoyed another great stay! I am very proud of my team and the service they consistently deliver to our customers and thank you for your kind comments! I will be sure to personally pass your feedback on to them. Access to the hotel from the New... More

Birmingham, England, United Kingdom
Senior Contributor
35 reviews 35 reviews
22 hotel reviews
34 helpful votes 34 helpful votes
1 of 5 stars Reviewed 1 week ago

We stayed in the same room as LBMounty below (329) and I’m shocked they mentioned the room in such high regard. Heavy marks in the walls, tired furniture and this room was meant to be an ‘executive’ double – Although I’m not convinced it was! Let’s start with the positives – The location is great and the manager James who... More

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Derek M, Manager at Macdonald Burlington Hotel, responded to this review

Dear Byron W I am very sorry to learn we did not meet your expectations on this particular visit. I believe you stayed in room 339 and not 329 as you intimate in your review. I assure you room 339 is an executive double, equipped with a standard sized double bed. Being a Victorian Hotel, our rooms do vary considerably... More

Great Malvern, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

We would like to thank you for helping make our Golden Wedding Celebration on Saturday 30th August such a success for our party of 15. We chose the Burlington very carefully from a number of alternatives and it certainly lived up to all our expectations. The private room which we were allocated was perfect, the food was excellent and the... More

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Derek M, Manager at Macdonald Burlington Hotel, responded to this review

Dear David J I am really pleased you chose us to host your Golden Wedding Celebration and thank you so much for your lovely comments about the food and the service delivered by my team! I will be sure to pass your praise on to them all personally, as I know they will be encouraged by it. Congratulations on your... More

Nottingham, United Kingdom
Top Contributor
56 reviews 56 reviews
30 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed her after a with a Deal from Secret Escapes, and has a fantastic stay. i have walked past this hotel many times on trips to Birmingham but never really noticed it before due to its position in the Burlington Arcade, but I will definitely stay here next time I stay in Birmingham. the hotel is on New Street within... More

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Derek M, Manager at Macdonald Burlington Hotel, responded to this review

Dear LBMounty I am delighted to learn my staff were able to accommodate your friends request at breakfast and thank you for your kind comment about the hotel and my team! We hope to welcome you back again soon! Kindest regards Derek McDonagh Managing Director More

Top Contributor
93 reviews 93 reviews
31 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The position of the Burlington could not be better - directly opposite New Street station. This was a major factor in my third visit to this hotel. Stayed for 3 nights on business and like this hotel because it offers all the facilities of a modern 4 star hotel but with some character. The fascinating history has been well preserved... More

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Derek M, Manager at Macdonald Burlington Hotel, responded to this review

Dear Yorkshirecritic Thank you so much for your loyalty and for posting such kind comments about our hotel! I am sorry to learn you experienced problems with the hot water supply on one of the mornings; however, I am glad this did not negatively impact on your overall stay with us. The Burlington Hotel certainly is steeped in History and... More

Mansfield, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Booked this hotel with laterooms.com for a night in Birmingham to see some bands at the O2. The entrance and reception is fancy with marble pillars and beautiful decor. The staff were fantastic and paid attention to detail such as pointing to our room number instead of saying it aloud. As two young girls traveling on their own i found... More

Was this review helpful? Yes
Derek M, Manager at Macdonald Burlington Hotel, responded to this review

Dear plummiexd I am delighted overall you enjoyed your stay and thank you for your kind comments about my team! Next time you wish to stay, please do not hesitate contact me directly and I will endeavour to allocate you one of our more newly refurbished bedrooms. I can be contacted on Derek.McDonagh@Macdonald-hotels.co.uk. Kindest regards Derek McDonagh Managing Director More

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Additional Information about Macdonald Burlington Hotel

Address: 126 New Street | 6 Burlington Arcade, Birmingham B2 4JQ, England
Location: United Kingdom > England > West Midlands > Birmingham > Ladywood
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Macdonald Burlington Hotel 4*
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Also Known As:
Macdonald Burlington Birmingham
Hotel Macdonald Burlington

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