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Macdonald Burlington Hotel

Certificate of Excellence
Burlington Arcade | 126 New Street, Birmingham B2 4JQ, England
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Macdonald Burlington Hotel
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Ranked #27 of 137 Hotels in Birmingham
Certificate of Excellence
A recent review
4 of 5 stars reviewed 2 days ago
Nat P London, United Kingdom
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1,633 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
4 of 5 stars Reviewed 2 days ago NEW

Enjoyed the weekend here. The room and its bathroom was spacious, and even though the hotel is right in the centre of the city, the room was quiet, with no disturbance by weekend revellers. It was right at the end of a heatwave so the air-con was a bit fierce. The staff were very helpful in getting the room warm... More 

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Dorset, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed here for one night and had two rooms. Our room was very nice with complimentary sparkling water and tea and coffee making facilities. There was an iron and ironing board and a good hairdryer in the wardrobe. No satellite channels in the rooms but lots of free view channels. On booking the hotel I did ask for a... More 

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Cardiff, United Kingdom
Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

A 30 second walk from Birmingham New Street train station this hotel is located in a beautiful building which leads out onto New Street which is filled with a large variety of shops including a huge Tesco and a 24-Hour Starbucks. Check-In was quick and easy and the staff were really friendly. My room was very clean and modern and... More 

Was this review helpful? Yes 1
Edinburgh, United Kingdom
1 review
5 of 5 stars Reviewed 4 days ago NEW

A nice hotel, excellent staff and good quality food. Close to New St station and city centre. Reception staff very polite and keen to exceed your expectations. This was a business stay and booked centrally but I'd happily stay again!

Review collected in partnership with this hotel

Was this review helpful? Yes
James B, General Manager at Macdonald Burlington Hotel, responded to this review

Dear Brian F Thank you for your review following your stay. Your feedback is appreciated and I will be sure to share it with the team as I know they will be encouraged by it! Kindest regards James James Bee Hotel Manager More 

Birmingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

This is my absolute favourite hotel in Birmingham! It is an elegant and beautiful building, with a calm and refined, yet friendly, atmosphere. My husband and I stayed overnight on 17th July, and have eaten here many times over the last 3 years. The staff are consistently helpful, polite, efficient and friendly. Our room was very comfortable and spotlessly clean.... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
James B, General Manager at Macdonald Burlington Hotel, responded to this review

Dear catherinecZ7680RO I am really pleased you enjoyed your stay with us and in particular your room and the service you received from the team. Thank you so much for sharing your experience and writing such a positive review! We appreciate the recommendation and look forward to welcoming you back! Warmest regards James James Bee Hotel Manager More 

Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Visited when on a business trip. A vey nice hotel with a good size nicely decorated room with good quality toiletries. Good full English breakfast. Located in the centre of Birmingham within easy walking distance from New Street Station.

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James B, General Manager at Macdonald Burlington Hotel, responded to this review

Dear Mark W Thank you for your review following your stay. Your feedback is appreciated and I will be sure to share it with the team as I know they will be encouraged by it! Kindest regards James James Bee Hotel Manager More 

Trowbridge
5 of 5 stars Reviewed 6 days ago NEW

Pleasant greeting, prompt check in and clean comfortable room. Very good evening meal. Helpful friendly service. Ideally just across the road from New Street Station. Good value for money. Will stay again.

Review collected in partnership with this hotel

Was this review helpful? Yes
James B, General Manager at Macdonald Burlington Hotel, responded to this review

Dear chrise745 Thank you for taking the time to write your review. Your kind comments are really appreciated and I will be sure to pass them on to my team! Kindest regards James James Bee Hotel Manager More 

Surrey
Level Contributor
85 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotels is in a great location if you are looking for city centre places to stay, but dont expect any great views or surroundings, thats what you get being in a city. Theres a feel of old leather worn leather and gentlemen cigar rooms feel, its quite quaint. I was upgraded to an Executive suite, the room was so... More 

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James B, General Manager at Macdonald Burlington Hotel, responded to this review

Dear KacjSurrey Thanks for your review. I am glad you enjoyed your stay overall and appreciate your constructive feedback. I will share your comments with the team as I know they will be motivated by it. I appreciate the recommendation and hope we will have the opportunity of welcoming you back to the hotel. Kind regards James James Bee Hotel... More 

A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago

My husband and I stayed at this hotel for one night, we found the staff to be very polite and efficient. We should have checked in at two but our room was ready at twelve. The hairdryer in the room over heated after a couple of minutes use, but I rang down to reception who sent another one up straight... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
James B, General Manager at Macdonald Burlington Hotel, responded to this review

Dear Guest I am really pleased you enjoyed your stay with us and in particular the service you received. Thank you so much for sharing your experience and writing such a positive review! We appreciate the recommendation and look forward to welcoming you back! Warmest regards James James Bee Hotel Manager More 

midlands
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here recently for one night to celebrate our Wedding Anniversary and what a disappointment! Wonderfully situated hotel and in the past must have been a very elegant hotel, but now it badly needs a makeover...... Our room was depressing and not how it was described online. We informed reception who moved us to another better room, but this... More 

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