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All 137 Birmingham hotels

Macdonald Burlington Hotel

4.0 of 5 Hotel   |   126 New Street | 6 Burlington Arcade, Birmingham B2 4JQ, England
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Ranked #37 of 137 hotels in Birmingham
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed yesterday
RonnieandMark England
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843 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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England
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

I stayed at the Burlington for two nights with my husband in an executive double room. The room was on the fifth floor and was wonderful, comfy bed, lovely big bathroom and plenty of space. The hotel is a beautiful old building right in the centre of Birmingham, only a very short walk from new street train station. I was... More

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Glasgow
Senior Contributor
33 reviews 33 reviews
24 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I stayed here in Feb for a business trip. The location to New street station is excellent (right in front!) The receptionist (Cheryl I think) was lovely! Full of information & gave me a warm welcome. My hotel room was lovely, very spacious with a huge comfortable bed & small seating area. The bathroom was also a decent size with... More

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Derek M, General Manager at Macdonald Burlington Hotel, responded to this review

Dear Alan M Thank you so much for taking the time to post your review and for your very kind comments about Cheryl! I will be certain to personally pass on your feedback to her, as I know she will be encouraged by it. I am very sorry to learn of the noise disturbances you experienced and the challenges you... More

Liverpool, United Kingdom
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This 4 star hotel located in th heart of Birmingham City centre on New St has to be the best hotel location in town for shopping. This Victorian hotel formally "midland hotel" was built to service the New st station opposite. In the past, top stars would stay in this prestigious hotel, however these days the building has seen its... More

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Derek M, General Manager at Macdonald Burlington Hotel, responded to this review

Dear a drian3694 I am pleased overall you enjoyed your stay with us and in particular thank you for your kind comments about my team, which I will be sure to personally pass on to them! I really appreciate you taking the time to post such constructive comments and will be reviewing them in more detail with my management team.... More

Contributor
15 reviews 15 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Booked to stay for a night here and catch Gary Barlow at the lg arena - having read some of the previous reviews was a bit reticent in advance but upon arrival was pleasantly surprised. The check in with Sarah was smooth, she was bubbly and welcoming offering us bag storage and maps of the city. The hotel is two... More

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Derek M, General Manager at Macdonald Burlington Hotel, responded to this review

Dear Kirstendoidge I am delighted you enjoyed your stay with us and thank you so much for your kind comments about Sarah! I will be sure to pass on you feedback to her, as I know she will be encouraged by it. We hope to see you again soon! Kindest regards Derek McDonagh General Manager More

Nottingham, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I stayed there shortly last week and met a colleague, unfortunately the bar was under refurb so missed an opportunity there, very grand, articulately clean hotel, room was upgraded on arrival so pleased, the best pillows ever, would recommend if travelling into new street train station as its literally built into it, the trams are being built around it at... More

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Derek M, General Manager at Macdonald Burlington Hotel, responded to this review

Dear Belinda A Thank you so much for taking the time to post such a positive review. We look forward to welcoming you back again soon! Kindest regards Derek McDonagh General Manager More

1 review
5 of 5 stars Reviewed 5 days ago NEW

I have recently stayed for business several times at this hotel. I have to say that the staff there have given me the best service I have experienced in a hotel. I ate alone in the restaurant and was made to feel extremely welcome by the staff here. I was away from my young baby for the first time and... More

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Derek M, General Manager at Macdonald Burlington Hotel, responded to this review

Dear BethanyF Thank you for taking the time to post such a positive review and for your very kind comments about my team! I am delighted to learn and I am very proud they delivered the best service you have ever experienced in a hotel. I will be sure to pass on your comments as I know how much it... More

London, United Kingdom
1 review
3 of 5 stars Reviewed 1 week ago NEW

I stay in this hotel regularly as it is located close to conference facilities used by my company. I had problems in October last year whilst the hotel was refurbishing the kitchen as their food service and standard was dire. I complained and the Manager said he would upgrade me on my next stay. When I returned recently he did... More

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Derek M, General Manager at Macdonald Burlington Hotel, responded to this review

Dear Mena999 Thank you for taking the time to post your review. I am sorry to learn of your previous experience in October; however, I am pleased my team upgraded your bedroom on this occasion and that you noted a significant improvement in the quality of our food offering. We do listen to customer feedback and through such strive to... More

Scotland
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

I usually stay in the indigo hotel birmingham but decided to give the burlington a try not because of the price which was not worth it but because of the mc donald name hotel rooms badly need refurbishment walls peeling and cracking floors not even. Also air con non existent I would not consider staying again until hotel was refurbished... More

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Derek M, General Manager at Macdonald Burlington Hotel, responded to this review

Dear maxwellScotland Thank you for taking the time to write your review. I am very disappointed to hear the Macdonald Burlington Hotel did not meet with your expectations on this particular visit. As you can see from other reviews on trip adviser, the vast majority of our guests leave the Burlington more than satisfied with their stay. I am very... More

Frankfurt, Germany
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

Stayed here for one night when in Birmingham for work. Was deeply impressed given some of the reviews indicated this may be a disappointment. Had a single Executive Room and although "single" was literal, the room was small, it was extremely comfortable and immaculately clean. Room service took a little while and meal was lukewarm on arrival, however, all that... More

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Derek M, General Manager at Macdonald Burlington Hotel, responded to this review

Dear Glo S Thank you so much for taking the time to post your review. I am delighted to learn overall you enjoyed your stay with us! Please do not hesitate to contact me directly next time you wish to book and I will ensure you are allocated a larger room. I can be contacted on gm.19@macdonald-hotels.co.uk. We look forward... More

Leicester, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

Although we did only stay here one night, the service we received was very good. The hotel staff were extremely helpful, the room was very clean and comfortable. The hotel was situated just across the road from the train station, which was ideal for us as my husband cannot walk too far. The shops were also just outside the hotel.... More

Was this review helpful? Yes
Derek M, General Manager at Macdonald Burlington Hotel, responded to this review

Dear Helensbid I am pleased overall you enjoyed your stay with us and in particular I was delighted to note you found all my staff very helpful and received good service throughout your stay. Thank you so much for your kind comments, which I will be sure to share with them! I am sorry to hear the bacon you were... More

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Additional Information about Macdonald Burlington Hotel

Also Known As:
Macdonald Burlington Birmingham
Hotel Macdonald Burlington
Address: 126 New Street | 6 Burlington Arcade, Birmingham B2 4JQ, England
Location: United Kingdom > England > West Midlands > Birmingham
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#11 Luxury Hotel in Birmingham
#29 Romantic Hotel in Birmingham
#37 Business Hotel in Birmingham
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Macdonald Burlington Hotel 4*
Reservation Options:
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