I booked a twin room for three nights and paid in full more than two months in advance. The room was guaranteed for late arrival. After a hard days work setting up a stand at the NEC we arrived at the hotel at about 11.30pm only to be told that they had assumed that we would not be coming and... more

We have stayed in many 4 star hotels and this does not meet the grade. Room was okay except on arrival bathroom lights were not working. Coffee and tea-making supplies need to be improved. Facilities in hotel generally - average. Pity cooks employed in the bar restaurant and not chefs as food bland, tasteless and luke warm. When I refused... more

I booked into the Hilton online earlier in the year as I was visiting Birmingham NEC. I found booking very easy and for a twin executive room (one above standard class) it cost me £86.00, which was very reasonable. When arriving at the hotel the NEC is next door, which was very useful. We checked in at 2.30pm and our... more

Stayed in the Hilton while at a show at the NEC with my father. We were initially delighted with the hotel which although very big and busy with guests, provided excellent dinner and facilities. The hotel let itself down with no shower caps (apparently a budget cut) and then the shower gels were not replaced on second day so only... more

I stayed at thev hotel because a business function was being held at the hotel. The money was not my money but nevertheless I expect value for it. £139 for B&B I expect a reasonable standard of room. The hotel is in urgent need of renovation, the bathroom shows ground in dirty in the grouting, the curtains would not shut... more

This hotel is well located for the National Exhibition Centre, Airport and rail links. It is absolutely enormous and because of that the staff are simply unable to offer any sort of service really. They are pleasant enough, just under resourced. I rang down to room service because my kettle was broken and the iron was missing. 55 minutes later... more

With this short note I hope that a) somebody of the hotel management reads it and changes it for the better and b) my experience can save other travellers from such a bad experience and better let them chose a different location Upon arrival: My first mistake: I booked and paid in advance with an internet agency. While the description... more

This is the third year that I've stayed in hotel on a business trip with colleagues and this is the second year that several of us discovered additional unknown items charged to our room bills on departure e.g bar meals, drinks and bottled water from bedroom. It seems to happen to those who charge items to their room and not... more

My daughter and I stayed here as we were attending the autum fair, we were very impressed with the hotel and found it good value for money. Our room was quite adequate for our needs and we found all the staff very friendly, especially the guys driving the courtesy bus who took pity on me because I had a broken... more