This is an excellent hotel with matching facilities. Good food available all day with very good service from very pleasant staff. more

Lovely hotel, dinner and breakfast buffet fantastic. Leisure facilities good more

I stayed for two nights at this hotel and would highly recommend it to anyone visiting Birmingham. Not only is it a little piece of luxury the food is excellent and the staff extremely helpful. Myself and my friend enjoyed the spa and being pampered for the short period of time we where there. Look forward to returning next year. more

Very nice rooms, excellent breakfast and very good customer service. I have stayed there now at 6 nights on separate occasions and it has been very consistent. more

This was actually the worst hilton we've ever been to in my life. We gathered that it was probably not the same calibre as the others we'd been to as we walked in and there were drunk teenagers spilling over into the lobby area but we definately didn't expect to see faecal matter in our room toilet and didn't think... more

stayed at this hotel for 3 nights in may, it is a lovely hotel and has a lot of facilitiies, the room was clean and had tv, iron etc , it is a bit out of the way from the town centre so i would only recommend staying here if you will be going to the NEC for an occasion.... more

booked this hotel as a treat for myself and daughter .because we were going to the nia .my mistake thinking it was at the nec. anyway back to the hotel. as a h/honors member i have stayed in many hilton hotel this one must be the worse one .on checking in we were giving a room about 10 mins walk... more

Hilton claim this hotel is "newly refurbished" which it clearly isnt. Some of the rooms have been refurbished but that is where the refurbishment ended. The exterior, lobby, restaurants and communal areas are all looking very tired. The general level of cleanliness and maintenance is below acceptable standards. Communal areas are not much better showing signs of significant wear and... more

I stayed here whilst working at an exhibition at the NEC, so the location was great. However, the hotel was poor, and not the usual standard I would expect from the Hilton. I was initially given a single room, despite booking a double and had to ask twice to be moved. The new room had some lights not working and... more