Very impressive and huge hotel, very expensive and huge hotel too though. Glad it was just one night as we attended a function. Will remember to get a second mortage to cover food and drinks costs next time. Rooms are looking a bit dated but everywhere else is very clean looking. Overall perfect for location at the nec but thats... More

I recently attended a conference here and I was very impressed by the excellent customer service and attention to detail. I had an executive bedroom, which was clean, spacious and had all the amenities I'd expect at a Hilton, including some complimentary snacks and wine waiting for me in my room on arrival. I'd be happy to return here for... More

I stayed here for two nights during a major exhibition. It is a great location if you want to visit the NEC without having a major walk. Not so good are the prices for food and drink - they definitely have you at their mercy, as there is nowhere else to go.They have three restaurants on site - The Boulevard... More

My family and I stayed at this hotel as we were going to see the wrestling at the LG arena. The hotel couldn't have been in a better location, the arena was a 10 minute walk away, through really lovely grounds and past a lake. We were very lucky with the weather, which probably made the area look even nicer.... More

This was my second annual conference at the Hilton and I certainly hope to return next year. I really could find no fault. All the staff were friendly, efficient and helpful, not least when I had to arrange the train journey home. I agree whole-heartedly with the positive comments others have posted about the leisure facilities and the walk round... More

Myself and my hubby stayed 1 night in a queen room last night. The entrance and decor were superb, with good and polite customer service. We asked for a free upgrade but were declined! Only if we payed the extra!! Our room was on the 3rd floor with views over the lake, BUT oh so noisy!! The planes from the... More

Lets start with the good bits, reception staff very helpful, room was clean, food for conference meal was good for mass catering. Overall service was very efficient. Ok, so this was balanced by very expensive wifi ( seriously is £15 for 24 hrs when many hotels now provide it for free justified???) and expensive parking ( again this should be... More

This was a conference weekend. The rooms, seating, comfort etc.were very good. The meals were varied, most enjoyable and served by very friendly staff. Swimming pool, sauna, walk around the lake were all part of useful exercise after some long sessions. The hotel does need a few more TVs showing sport, if not in public areas then in the rooms....I... More

I was staying at the Hilton Metropole to attend a weekend dance workshop being hosted at the hotel. The hotel is modern with good facilities, although somewhat ‘soul-less’. The bedroom was fairly contemporary with comfortable beds, plus clean and comfortable. All the staff I met at the hotel were friendly and professional, including the receptionists, bar staff, and housekeeping. The... More