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BEST WESTERN Westley Hotel

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Westley Road | Acocks Green, Birmingham B27 7UJ, England
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Best prices for: 1 room 1 guest
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BEST WESTERN Westley Hotel
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173 Reviews from our TripAdvisor Community

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Traveler rating
    50
    72
    28
    13
    10
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28
54
7
53
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • Italian first
  • Polish first
  • Any
English first
  • All months
    (173)
  • Mar-May only
    (40)
  • Jun-Aug only
    (33)
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    (54)
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There are newer reviews for BEST WESTERN Westley Hotel
See the most recent reviews
Bathgate, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 1, 2015

After a long drive down from Scotland, I was pleased to find a clean modern, well appointed room, with a comfy bed which I made immediate use of. Dinner was lovely, though, I would have appreciated the offer of a roll with my garlic mushrooms', and the roast beef was very good. If you stay at this hotel, insist on... More 

Was this review helpful? Yes
david g, Owner at BEST WESTERN Westley Hotel, responded to this review

Dear Ian, Thank you for your review and I am very pleased that you enjoyed the bedroom, comfy bed and lovely dinner. You should not have been allocated a bedroom above the bar on a Sunday night and I will address this matter. We look forward to seeing you again soon. Kind regards, David. More 

Birmingham, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 25, 2015

Held my daughters wedding reception at the Westley Hotel. Throughout the year the organisers were really helpful and nothing was too much trouble. The day came and the room was lovely, the food was in abundance and nicely presented, the only thing that spoiled our experience was the person in charge who was curt, unfriendly and slow to oblige, I... More 

Was this review helpful? Yes 1
david g, Owner at BEST WESTERN Westley Hotel, responded to this review

Dear Maxine, Thank you for your review. I am pleased that the organisation of your daughter's wedding was very good, that the room looked lovely and the food was very good. The Westley Suite is a fantastic room and we have ample car parking, with the convenience of bedrooms for guests visiting from outside the area. We will look into... More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 21, 2015

We stayed here last night for a friends wedding. We could not fault the hotel or its staff. The day ran really smoothly and the staff were really helpful. Helped to make a wonderful day very special. We stayed in the hotel over night and would definitely recommend the hotel to anyone staying in the area. The hotel room we... More 

Was this review helpful? Yes 1
david g, Owner at BEST WESTERN Westley Hotel, responded to this review

Dear Kayleigh-Ann, Many thanks for your kind review and for your praise of both the staff and the hotel, much appreciated by all of us. In particular, it is great when the staff are recognised as being lovely and helpful as they do give 100% effort to deliver exceptional customer service and to ensure that all our guests have a... More 

London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 18, 2015

Very impressed with this hotel, we couldn't believe the friendliness and helpfulness of the staff ,we stayed in many hotels in 2014 and this was by far the best.The Breakfast was fabulous and i have to add that Kathy who was in the restaurant for breakfast was brilliant,kept checking to see if we wanted more tea or coffee and toast... More 

Was this review helpful? Yes 1
david g, Owner at BEST WESTERN Westley Hotel, responded to this review

Dear Heleni, Many thanks for your kind review and for recommending us as the best hotel you stayed at in 2014. The staff really do try 100% to deliver exceptional customer service and Kathy is a great example to everyone and thank you for the special mention. We hope you can stay again soon. Kind regards, David. More 

Manchester, United Kingdom
Top Contributor
153 reviews 153 reviews
69 hotel reviews
110 helpful votes 110 helpful votes
3 of 5 stars Reviewed February 14, 2015 via mobile

Hotel always appears to be to a good standard on each visit , staff are always on hand to help. The only thing I believe that needs to be brought into the modern age is breakfast, has a business man I most morning ( like many others) have to be up and out and would like to have a quick... More 

Was this review helpful? Yes
david g, Owner at BEST WESTERN Westley Hotel, responded to this review

Dear B Morriss, Thank you for your review and for praising the standards of The Westley and the helpfulness of the staff. Regarding breakfast, as you have noticed everything is in place and ready for service by 7am but we always try to accommodate guest requests so please ask reception on your next visit for access to the restaurant by... More 

1 review
5 of 5 stars Reviewed February 9, 2015

Just to say a big thank you to all the staff including reception staff who were the most friendliest and accommodating to our families needs. The conservatory was just perfect for a family celebratory meal and I would recommend it. Everyone who came had a wonderful time. The meal was excellent. Thank you so much for a wonderful experience for... More 

Was this review helpful? Yes
david g, Owner at BEST WESTERN Westley Hotel, responded to this review

Dear Joan, Many thanks for your kind and complimentary review, it is much appreciated by the team. I am pleased that you chose the conservatory for your family celebratory meal and that you had a wonderful time. We look forward to your next visit. kind regards, David. More 

Plymouth, United Kingdom
1 review
3 of 5 stars Reviewed February 8, 2015

Hotel was overbooked when we arrived. Was sent to an alternative hotel for 1st night, but compensated with complementary dinner and an upgraded room for our second night. Reception staff pretty disorganised & short on arrival, but assistant manager Gemma was very helpful & polite.

Review collected in partnership with Best Western GB

Was this review helpful? Yes
david g, Owner at BEST WESTERN Westley Hotel, responded to this review

Dear Mike, Really sorry about the overbooking, we will investigate how this happened. I'm really pleased that Gemma partly saved the situation. Kind regards, David. More 

Birmingham, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed February 2, 2015

Great value business hotel with a 1st class breakfast. Onsite pub and great value restaurant - what more could you ask for. Ample free onsite parking. 15 minutes from the NEC so ideal for events on there. Close to a number of other restaurants should you want to venture out. Free WiFi is a bonus.

Review collected in partnership with Best Western GB

Was this review helpful? Yes
david g, Owner at BEST WESTERN Westley Hotel, responded to this review

Dear John, Thank you for an excellent review, which is very motivational for the whole team. Pleased you enjoyed your stay and thank you for pointing out some of the great features at The Westley. We look forward to seeing you again soon. Kind regards, David. More 

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