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BEST WESTERN Westley Hotel

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Westley Road | Acocks Green, Birmingham B27 7UJ, England
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BEST WESTERN Westley Hotel
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175 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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    (54)
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Birmingham, United Kingdom
1 review
5 of 5 stars Reviewed 4 weeks ago

I booked a surprise birthday party for my father and had a great time, my family and friends enjoyed the evening. I would like to thank the hotel staff for making the evening a night to remember and without them this evening would not have been possible. Thanks again and I will recommend you to my friends and family.

Was this review helpful? Yes
Anne-Marie M, General Manager at BEST WESTERN Westley Hotel, responded to this review

Thank you for the lovely review of your experience at the hotel. I am pleased that the surprise went well for your father. We hope that we can help you surprise more members of your family in the future! More 

Birmingham, United Kingdom
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We booked our entire wedding ceremony and wedding breakfast at the Westley. We had a really special day and the staff from Julie (initially) to Christine who we liased with for all our requirements for the big day, to Ann-Marie the hotel manager, Gail who made sure my entrance went without a hitch, to the lovely receptionist who misheard and... More 

Was this review helpful? Yes
Anne-Marie M, General Manager at BEST WESTERN Westley Hotel, responded to this review

Thank you so much for the lovely review. Your wedding was such a happy occasion, we really did enjoy making it perfect for you. We hope you are enjoying the weather in Torquay, and having a glass of wine for us! More 

Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 25, 2015

All the basic requirements met all the staff where very polite and helpful food was ok bit pricey but that's to be expected would stay again but no for a longer period of times it's good for an overnight stay or two if you need to be in Birmingham but other than that all good

Was this review helpful? Yes
Anne-Marie M, General Manager at BEST WESTERN Westley Hotel, responded to this review

Dear David, Thank you for your review of the BEST WESTERN Westley Hotel. I was really pleased to hear that you experienced the excellent, friendly service that our staff are know for. We are currently in the process of rewriting the menu's, and are including more items at a lower price point, please do let me know what you think... More 

1 review
3 of 5 stars Reviewed April 27, 2015 via mobile

We stayed in the family suit for a wedding, first problem was that the family room is at the far end of the hotel past three lots of stairs with no lift for the pram, getting in and out each day was difficult to say the least! Second problem is that the family room is directly above the bar so... More 

Was this review helpful? Yes
Anne-Marie M, Manager at BEST WESTERN Westley Hotel, responded to this review

Thank you for your feedback following your stay in the hotel for the wedding last weekend, having spoken to you and your party a number of times over the weekend. I had ensured to especially be present at the Wedding as, as the new GM I wanted to see how they work in this property. Following your feedback, I will... More 

Farnborough, United Kingdom
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 22, 2015

We stayed at this hotel as convenient for attending two days at the NEC, and a little bit of sightseeing in Birmingham itself. Plenty of free parking, with a bus stop directly outside the front door, 45 mins to the Bull Ring, so no city centre driving and parking hassle. We were given the very spacious Executive suite, TV in... More 

Was this review helpful? Yes
Anne-Marie M, General Manager at BEST WESTERN Westley Hotel, responded to this review

Good Afternoon Sir, thank you for your wonderful feedback. We all very much enjoyed speaking to you and learning about genealogy from you both. Next time you will have to stay for a few more days so that you can enjoy some of the other delights that Birmingham has to offer, starting with the Jewellery Quarter! Thanks again, Anne-Marie, Hotel... More 

Ulverston, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 29, 2015

Here for a meet. Middle of Birmingham so don't expect a scenic location :) + Good comfortable room, great service, very friendly staff. Highly accommodating of our group with the conference room and restaurant. Whatever they can do for you just ask. Superb breakfast and meals. Wifi points in every room, which is great (most other hotels I've been to... More 

Was this review helpful? Yes 2
david g, Owner at BEST WESTERN Westley Hotel, responded to this review

Dear Lakes G, Many thanks for your kind review and for awarding us top marks. This is very much appreciated by the team. In particular, thanks for commenting on the great service and friendly staff. They do give 100% effort to deliver excellent customer service. I am also pleased that you enjoyed our superb food offer, which as well as... More 

England, United Kingdom
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed March 28, 2015

Stayed here for three nights and whilst there was nothing terribly wrong with the place there was nothing to recommend it. Location is nothing special. Reception took an age and was not very warm or welcoming. I was handed the key with no direction as to how to find the room, I had to ask where it was and was... More 

Was this review helpful? Yes 1
david g, Owner at BEST WESTERN Westley Hotel, responded to this review

Dear Roadie, Thank you for your feedback. I am sorry for the very poor customer service you received at reception and we will address these points. Kind regards, David. More 

Plymouth, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 22, 2015

Stayed here one night prior to going on a steam train excursion from Tyseley. Very comfortable, well-equipped room, excellent staff and service - readily provided me with breakfast at 05.30 and great value. Large car park, easy to reach from M42 and a short drive to Tyseley. Would definitely stay again.

Review collected in partnership with Best Western GB

Was this review helpful? Yes 1
david g, Owner at BEST WESTERN Westley Hotel, responded to this review

Dear Tim, Many thanks for your kind review and for awarding us full marks, greatly appreciated by the team. In particular I am delighted that you found the staff and service to be excellent as they do give 100% effort to try to ensure that guests enjoy their stay at The Westley. We hope you can visit again soon. Kind... More 

Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 16, 2015

I stayed here for 1 night and although there were a couple of very minor points, I would most definately stay here again if I was in the area. The staff are very friendly and helpful and nothing is too much trouble. Room 80 (in the annexe) is very spacious and comfortable. All clean, airy and light. Having a room... More 

Review collected in partnership with Best Western GB

Was this review helpful? Yes 1
david g, Owner at BEST WESTERN Westley Hotel, responded to this review

Dear Tim, Many thanks for your kind and complimentary review, which is very much appreciated. In particular, thanks for praising the staff. We have a team which is dedicated to delivering exceptional customer service and the staff really want guests to enjoy their visit to The Westley. We look forward to seeing you again soon. Kind regards, David. More 

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