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BEST WESTERN Westley Hotel

3.0 of 5 Westley Road | Acocks Green, Birmingham B27 7UJ, England
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BEST WESTERN Westley Hotel
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BEST WESTERN Westley Hotel
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162 reviews from our community

Traveler rating
    45
    72
    23
    12
    10
See reviews for
27
51
6
50
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • Italian first
  • Polish first
  • Any
English first
  • All months
    (162)
  • Mar-May only
    (29)
  • Jun-Aug only
    (33)
  • Sep-Nov only
    (46)
  • Dec-Feb only
    (54)
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Birmingham, United Kingdom
1 review
4 of 5 stars NEW

Held my daughters wedding reception at the Westley Hotel. Throughout the year the organisers were really helpful and nothing was too much trouble. The day came and the room was lovely, the food was in abundance and nicely presented, the only thing that spoiled our experience was the person in charge who was curt, unfriendly and slow to oblige, I... More 

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

We stayed here last night for a friends wedding. We could not fault the hotel or its staff. The day ran really smoothly and the staff were really helpful. Helped to make a wonderful day very special. We stayed in the hotel over night and would definitely recommend the hotel to anyone staying in the area. The hotel room we... More 

Was this review helpful? Yes
david g, Owner at BEST WESTERN Westley Hotel, responded to this review

Dear Kayleigh-Ann, Many thanks for your kind review and for your praise of both the staff and the hotel, much appreciated by all of us. In particular, it is great when the staff are recognised as being lovely and helpful as they do give 100% effort to deliver exceptional customer service and to ensure that all our guests have a... More 

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Very impressed with this hotel, we couldn't believe the friendliness and helpfulness of the staff ,we stayed in many hotels in 2014 and this was by far the best.The Breakfast was fabulous and i have to add that Kathy who was in the restaurant for breakfast was brilliant,kept checking to see if we wanted more tea or coffee and toast... More 

Was this review helpful? Yes
david g, Owner at BEST WESTERN Westley Hotel, responded to this review

Dear Heleni, Many thanks for your kind review and for recommending us as the best hotel you stayed at in 2014. The staff really do try 100% to deliver exceptional customer service and Kathy is a great example to everyone and thank you for the special mention. We hope you can stay again soon. Kind regards, David. More 

Manchester, United Kingdom
Top Contributor
128 reviews 128 reviews
61 hotel reviews
87 helpful votes 87 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Hotel always appears to be to a good standard on each visit , staff are always on hand to help. The only thing I believe that needs to be brought into the modern age is breakfast, has a business man I most morning ( like many others) have to be up and out and would like to have a quick... More 

Was this review helpful? Yes
david g, Owner at BEST WESTERN Westley Hotel, responded to this review

Dear B Morriss, Thank you for your review and for praising the standards of The Westley and the helpfulness of the staff. Regarding breakfast, as you have noticed everything is in place and ready for service by 7am but we always try to accommodate guest requests so please ask reception on your next visit for access to the restaurant by... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Just to say a big thank you to all the staff including reception staff who were the most friendliest and accommodating to our families needs. The conservatory was just perfect for a family celebratory meal and I would recommend it. Everyone who came had a wonderful time. The meal was excellent. Thank you so much for a wonderful experience for... More 

Was this review helpful? Yes
david g, Owner at BEST WESTERN Westley Hotel, responded to this review

Dear Joan, Many thanks for your kind and complimentary review, it is much appreciated by the team. I am pleased that you chose the conservatory for your family celebratory meal and that you had a wonderful time. We look forward to your next visit. kind regards, David. More 

Plymouth, United Kingdom
1 review
3 of 5 stars Reviewed 2 weeks ago

Hotel was overbooked when we arrived. Was sent to an alternative hotel for 1st night, but compensated with complementary dinner and an upgraded room for our second night. Reception staff pretty disorganised & short on arrival, but assistant manager Gemma was very helpful & polite.

Review collected in partnership with Best Western GB

Was this review helpful? Yes
david g, Owner at BEST WESTERN Westley Hotel, responded to this review

Dear Mike, Really sorry about the overbooking, we will investigate how this happened. I'm really pleased that Gemma partly saved the situation. Kind regards, David. More 

Birmingham, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

Great value business hotel with a 1st class breakfast. Onsite pub and great value restaurant - what more could you ask for. Ample free onsite parking. 15 minutes from the NEC so ideal for events on there. Close to a number of other restaurants should you want to venture out. Free WiFi is a bonus.

Review collected in partnership with Best Western GB

Was this review helpful? Yes
david g, Owner at BEST WESTERN Westley Hotel, responded to this review

Dear John, Thank you for an excellent review, which is very motivational for the whole team. Pleased you enjoyed your stay and thank you for pointing out some of the great features at The Westley. We look forward to seeing you again soon. Kind regards, David. More 

Contributor
12 reviews 12 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Just a quick review to say how good the Christmas Party Night was on Friday 12th Dec that I attended with work colleagues. Everything was great - food was aplenty and nice, the DJ was brilliant. I hope my work place books here again, thank you!!

Was this review helpful? Yes
david g, Owner at BEST WESTERN Westley Hotel, responded to this review

Dear Jobbo, Thank you for an excellent review. It is much appreciated by the whole team. We, like you, hope your company book again next year. Kind regards, David. More 

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Additional Information about BEST WESTERN Westley Hotel

Address: Westley Road | Acocks Green, Birmingham B27 7UJ, England
Phone Number:
Location: United Kingdom > England > West Midlands > Birmingham
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Westley Hotel 3*
Number of rooms: 36
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Also Known As:
Best Western Birmingham
Birmingham Best Western

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