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BEST WESTERN Westley Hotel

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Westley Road | Acocks Green, Birmingham B27 7UJ, England
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BEST WESTERN Westley Hotel
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BEST WESTERN Westley Hotel
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179 Reviews from our TripAdvisor Community

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Traveler rating
    53
    75
    28
    13
    10
See reviews for
30
57
7
54
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • Italian first
  • Polish first
  • Any
English first
  • All months
    (179)
  • Mar-May only
    (40)
  • Jun-Aug only
    (39)
  • Sep-Nov only
    (46)
  • Dec-Feb only
    (54)
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Newtown, United Kingdom
5 of 5 stars Reviewed 1 week ago

This hotel was absolutely outstanding, from the moment we arrived greeted by friendly, helpful staff, the room was spotless with all we needed in it, the catering was top notch proper food and my sons glutton free diet was catered for with out limiting his choice. If this hotel is 3star who needs 4star ? As we had all we... More 

Was this review helpful? Yes
Anne-Marie M, General Manager at BEST WESTERN Westley Hotel, responded to this review

Hi Hayley F, Thanks so much for your great review. We understand how difficult it can be for people with food intolerance to eat out, so we have worked very hard to ensure that everyone can have the same great experience with us. I am so pleased that our hard work has paid off and you enjoyed the stay. Hopefully... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

We decided to head to Birmingham for a last minute weekend away bit didn't want to any the price of being in the very centre . As a member of best westerns rewards scheme we decided to look for a hotel affiliated with them in the area . The hotel was easy to find using sat nav had a large... More 

Was this review helpful? Yes 3
Anne-Marie M, General Manager at BEST WESTERN Westley Hotel, responded to this review

Thank you for your lovely review of the hotel. It is always good to hear that people have had a good time in the hotel. I hope you also enjoyed Birmingham, it is a really vibrant city with so much to do, you will have to come back again soon! More 

Stockport, United Kingdom
Level Contributor
39 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Plus points: a comfortable hotel. My single room was a good size and had a bath as well as a shower. Staff were all very helpful and friendly. Plentiful parking. Very quick reaction when the hairdryer in my room cut out - I had a replacement within five minutes. Very good value for money. I shall stay again if working... More 

Was this review helpful? Yes
Anne-Marie M, General Manager at BEST WESTERN Westley Hotel, responded to this review

Hello RJB65, Thank you for your lovely review of the hotel. I will certainly pass on your points about the end of the carvery to the restaurant supervisor and head chef. We have a new team so they are constantly improving our offering. We look forward to having you stay with us again soon. Anne-Marie More 

1 review
4 of 5 stars Reviewed 3 weeks ago

A great hotel, our room was large and modern. Great for the price. A decent bar and we'll looked after. We would use this hotel again if we needed to be near to that area. More pubs and restaurants just down the road also.

Was this review helpful? Yes
Anne-Marie M, General Manager at BEST WESTERN Westley Hotel, responded to this review

Hello Paul T. Thanks for your glowing recommendation! We certainly hope to see you again soon. Sincerely, Anne-Marie More 

Birmingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 8, 2015

I booked a surprise birthday party for my father and had a great time, my family and friends enjoyed the evening. I would like to thank the hotel staff for making the evening a night to remember and without them this evening would not have been possible. Thanks again and I will recommend you to my friends and family.

Was this review helpful? Yes 1
Anne-Marie M, General Manager at BEST WESTERN Westley Hotel, responded to this review

Thank you for the lovely review of your experience at the hotel. I am pleased that the surprise went well for your father. We hope that we can help you surprise more members of your family in the future! More 

Birmingham, United Kingdom
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed June 7, 2015

We booked our entire wedding ceremony and wedding breakfast at the Westley. We had a really special day and the staff from Julie (initially) to Christine who we liased with for all our requirements for the big day, to Ann-Marie the hotel manager, Gail who made sure my entrance went without a hitch, to the lovely receptionist who misheard and... More 

Was this review helpful? Yes
Anne-Marie M, General Manager at BEST WESTERN Westley Hotel, responded to this review

Thank you so much for the lovely review. Your wedding was such a happy occasion, we really did enjoy making it perfect for you. We hope you are enjoying the weather in Torquay, and having a glass of wine for us! More 

Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed May 25, 2015

All the basic requirements met all the staff where very polite and helpful food was ok bit pricey but that's to be expected would stay again but no for a longer period of times it's good for an overnight stay or two if you need to be in Birmingham but other than that all good

Was this review helpful? Yes
Anne-Marie M, General Manager at BEST WESTERN Westley Hotel, responded to this review

Dear David, Thank you for your review of the BEST WESTERN Westley Hotel. I was really pleased to hear that you experienced the excellent, friendly service that our staff are know for. We are currently in the process of rewriting the menu's, and are including more items at a lower price point, please do let me know what you think... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed April 27, 2015 via mobile

We stayed in the family suit for a wedding, first problem was that the family room is at the far end of the hotel past three lots of stairs with no lift for the pram, getting in and out each day was difficult to say the least! Second problem is that the family room is directly above the bar so... More 

Was this review helpful? Yes 1
Anne-Marie M, Manager at BEST WESTERN Westley Hotel, responded to this review

Thank you for your feedback following your stay in the hotel for the wedding last weekend, having spoken to you and your party a number of times over the weekend. I had ensured to especially be present at the Wedding as, as the new GM I wanted to see how they work in this property. Following your feedback, I will... More 

Farnborough, United Kingdom
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 22, 2015

We stayed at this hotel as convenient for attending two days at the NEC, and a little bit of sightseeing in Birmingham itself. Plenty of free parking, with a bus stop directly outside the front door, 45 mins to the Bull Ring, so no city centre driving and parking hassle. We were given the very spacious Executive suite, TV in... More 

Was this review helpful? Yes
Anne-Marie M, General Manager at BEST WESTERN Westley Hotel, responded to this review

Good Afternoon Sir, thank you for your wonderful feedback. We all very much enjoyed speaking to you and learning about genealogy from you both. Next time you will have to stay for a few more days so that you can enjoy some of the other delights that Birmingham has to offer, starting with the Jewellery Quarter! Thanks again, Anne-Marie, Hotel... More 

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