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BEST WESTERN Westley Hotel

Westley Road | Acocks Green, Birmingham B27 7UJ, England
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1 room 1 adult
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BEST WESTERN Westley Hotel
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211 Reviews from our TripAdvisor Community

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Cambridge, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Abundant off-road safe parking for Birmingham and NEC. Great wifi. Excellent updated bathroom in comfortable room with comfortable bed, TV and tea-tray. Clean and no noise from traffic, full cover curtains. Service not special, some noise from bar in evening, main through carpet somewhat tired, no lift noted (and not offered). Not the best but comfortable, good-value-for-money in great location... More 

Review collected in partnership with Best Western GB

Helpful?
Thank Anndi100
dublin
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Stayed here for one night and was very impressed from start to finish.2 girls on reception very welcoming and friendly.Room was excellent and spotless clean and a very modern bathroom. The 2 girls working in the restaurant where as friendly as the reception staff and provided us with an excellent meal.Try the Chicken Tikka Masala if you go in. Great... More 

Helpful?
Thank pabk
Sean R, Manager at BEST WESTERN Westley Hotel, responded to this review

Hi Pabk Many thanks for the great review, I am glad that you enjoyed your stay with us here at the BEST WESTERN Westley hotel. My team will get a real sense of satisfaction knowing that they are getting comment like this from customers. Our corridors are the next on the list to be looked into, we have just completed... More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

My family and I (party of around 13) attended here for our Christmas day dinner. It's the first time we've ever ate out at christmas before and it's the best decision we've made. We'll definitely be doing it again this year. The meal was as perfect as a home cooked meal, the staff was fantastic especially our waiter (Aaron), and... More 

Helpful?
Thank Mrsball15
Sean R, Manager at BEST WESTERN Westley Hotel, responded to this review

Hi MrsBall Many thanks for the great review, I am thrilled that we were the first restaurant you ate out to for Christmas dinner and even happier that you enjoyed it. I will pass your comment onto Aaron, he is a great lad and a real pleasure to work with. I look forward to welcoming you back to the Westley... More 

Isle Of Wight, United Kingdom
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed December 15, 2015

Lovely place ideal for visiting the City. Hotel clean and tidy. Excellent rooms. Bar on site as well. Good parking. Had a room at the front but didn't hear any traffic noise. Would stay again. Reasonable prices.

Helpful?
Thank Roger G
Sean R, Manager at BEST WESTERN Westley Hotel, responded to this review

Hi Roger, Many thanks for your kinds words, they really do mean a lot to myself and the team here at the Westley Hotel. I wish you and your family a very merry Christmas and prosperous new year. I look forward to welcoming you back in the new year Many Thanks Sean Ryan Operations Manager More 

Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed December 14, 2015

we had a lovely time at the Christmas party the carvery was lovely and the staff we decided to make a nice night of it and stayed over at the end of the night we were going to finish off with a drink in the bar before going upstairs to bed but that's where our nice night finished we got... More 

Helpful?
1 Thank Ogrady29
Sean R, Manager at BEST WESTERN Westley Hotel, responded to this review

Hi Ogrady, Thanks for the review, I am pleased that you had an enjoyable evening at your Christmas party with us and that breakfast was enjoyable for you. I never usually do this however, I must point out that Lucy has been here for over 30 years and is a very well respected member of my management team, I shall... More 

birmingham
2 reviews
3 of 5 stars Reviewed December 13, 2015

attended christmas party night and stayed at the hotel overnight, hotel was lovely and the food was wonderful and the overall party night was amazing , UNTIL!!!!!! as residents we wanted to go into the residents bar and the gestapo!! Lucy made us sit outside the door for 20 minutes!!!! and was then told you only have half hour!!! I... More 

Helpful?
Thank trishbirmingham
Sean R, General Manager at BEST WESTERN Westley Hotel, responded to this review

Hi Trish, Many thanks for the review, I am delighted that you had a wonderful experience with us for your Christmas Party, this was my 1st Christmas at this hotel and I have to say that its been a very enjoyable month for us, all of our parties went down superb. I want you to accept my apologies for the... More 

Birmingham, United Kingdom
Level Contributor
215 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 stars Reviewed December 12, 2015

A group of friends and I went to this hotel for lunch. We all enjoyed the food. The staff were helpful and courteous and the menu offered enough choice for all of us. Free parking is available on siteI will visit again.

Helpful?
Thank multi v
Sean R, Manager at BEST WESTERN Westley Hotel, responded to this review

Hi, Many thanks for the review, i am thrilled that you and your friends enjoyed the lunch at the hotel. I shall pass your comments onto the restaurant team, they will get a real sense of satisfaction from reading it. Have a fantastic Christmas Sean Ryan Operations Manager More 

Level Contributor
29 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed December 8, 2015 via mobile

Arrived at the hotel to have an error in our reservation. We booked through booking.com two double rooms which had been processed. Unfortunately the best western had only allocated us two single bedrooms. This was resolved however the staff service wasn't very professional. I felt like we were to blame for their mistake. We then felt guilt as we had... More 

Helpful?
Thank ajm93
Sean R, Manager at BEST WESTERN Westley Hotel, responded to this review

Hi Amjm93 Many thanks for the review, I am disappointed that we have let you down on this occasion, I will be speaking to the Front of House team regarding your reservation, I will also be speaking to the Front of House Manager Emma to discuss with her how the receptionist dealt with you at the reception desk. I am... More 

Yorkshire, United Kingdom
1 review
4 of 5 stars Reviewed November 29, 2015

clean hotel, nicely decorated and appointed rooms, great shower, friendly efficient reception.. The restaurant was a bit 80s, every main course had a sugary sauce/chutney or coating. Steaks were good. Didn't try the breakfasts. Loads of parking

Review collected in partnership with Amoma.com

Helpful?
Thank christinemC5678TD
Sean R, Manager at BEST WESTERN Westley Hotel, responded to this review

Hi Christine, Thanks for the review. I am thrilled you had an enjoyable stay with us here at the BEST WESTERN Westley Hotel. The rooms are fantastic and our showed even better so I am glad you commented on those features. Our new head chef has just started with us and new menus are already in place so when you... More 

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