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All 140 Birmingham hotels

BEST WESTERN Westley Hotel

3.0 of 5 Hotel   |   Westley Road | Acocks Green, Birmingham B27 7UJ, England
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Ranked #57 of 140 hotels in Birmingham
A recent review
3 of 5 stars reviewed yesterday
Alwaysway51 southport
  • Reviews (129)
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129 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Italian first
  • Polish first
  • Any
English first
Top Contributor
132 reviews 132 reviews
53 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

Got an excellent deal with Great little Breaks which included a visit to Cadbury World. The food was very good and the staff were great. The bedroom was quite shabby and the beds really uncomfortable. A refurb would see this hotel achieving a better rating.

Was this review helpful? Yes
Wolverhampton, United Kingdom
Top Contributor
84 reviews 84 reviews
21 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

After a family celebration needed a hotel for a night. Having previously stayed at a Travelodge in the area wanted something more suitable. So glad we found this hotel it is great. Good car park, staff are amazing so helpful and polite. Lovely room spacious big bathroom quite and clean. The bed was king size and comfortable. Breakfast was buffet... More

Was this review helpful? Yes 1
Swindon, United Kingdom
4 reviews 4 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

My husband and I stayed at this hotel recently on a lovely Sunday evening (10/08/14) and were disappointed with the experience we received. We arrived at the hotel late in the evening and whilst waiting at reception we observed a drunken teenaged girl being propped up by another guest shouting in a drunken manor at the receptionist that the DJ... More

Was this review helpful? Yes 2
Salisbury, United Kingdom
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

All in all a lovely stay at the Westley. Our room was really nice and we had a good night sleep. All the staff we met seemed really happy and helpful. The breakfast was good too. My children could not get up for the buffet breakfast (lazy things, anyone would have thought they had driven up from Salisbury) so I... More

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Darlington, United Kingdom
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

lovely hotel, we stayed in the annex bit, room 80, room had the wow factor as soon as you opened the door, nice furniture, lovely decorated, toiletries. tv worked, with all channels, food was lovely, evening meal and breakfast, staff very helpful and friendly, even though there was a wedding and an 80th going on, staff had time for you,... More

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sheffield, england
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We went here with kgb deals with a trip included to cadburys world, unfortunately on arrival at the hotel they had no record of our booking from kgb. Thankfully the lady on reception was very helpful sorting us a family room and then next morning getting us our tour at cadburys despite them being fully booked, full marks for customer... More

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London, United Kingdom
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Again, the chain hotels are keeping standards above independent B&Bs. Modern room, modern shower/bathroom, restaurant that caters for all tastes. And it was combined with a deal for Cadbury World tickets, so it worked out even better value. On the downside, we booked a family for 2 adults and a small child, but all they did was put in a... More

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13 reviews 13 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This is classed as a hotel but the general layout is that of a local "pub".The rooms were clean but very old fashoned and bathroom nice with toiletries. The lounge was dull and dreary and uncomfortableEvening meal not too bad but I can say that there was a good choice for breakfast. There was a local DJ playing music that... More

Was this review helpful? Yes 2
Birmingham, United Kingdom
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago

This hotel has got to be the worst hotel we have ever stayed in! Firstly do not believe you will be placed in one of the refurbished rooms! There are still many rooms that haven't been refurbished and look like something out of a haunted house!!! The customer service was dreadful, staff have no idea how to talk to customers.... More

Was this review helpful? Yes 1
Phil R, General Manager at BEST WESTERN Westley Hotel, responded to this review

I note with concern that you have chosen to review our hotel from a visit here some 9 months ago We have no recollection of your stay or your observations which clearly give me no opportunity to attempt to appease you due to the length of time that has lapsed If you would like to contact me directly, I would... More

Newport, United Kingdom
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 17, 2014

lovely professional reception, good food and comfortable rooms. Bar staff were unfriendly and miserable though so didn't have a great experience. I enjoy a good customer experience however if youre not fussy about it then you'd enjoy your stay her

Review collected in partnership with Best Western GB

Was this review helpful? Yes 2
Phil R, General Manager at BEST WESTERN Westley Hotel, responded to this review

Thank you for your review I am delighted to read that you had a comfortable stay and enjoyed your meals here I am however sorry to read that you felt the bar staff were unfriendly Please be assured I will look into your comments with a view to rectify this going forward I do hope that this does not deter... More

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Additional Information about BEST WESTERN Westley Hotel

Address: Westley Road | Acocks Green, Birmingham B27 7UJ, England
Phone Number:
Location: United Kingdom > England > West Midlands > Birmingham
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Westley Hotel 3*
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Also Known As:
Best Western Birmingham
Birmingham Best Western

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Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style
#38 Family Hotel in Birmingham #39 Business Hotel in Birmingham
Hotel Class
Official Description (provided by the hotel)
This is one of the leading independently-owned hotels in the Birmingham area, ideally appointed just 15-20 minutes from central Birmingham, the ICC, NEC and Birmingham Airport. The Best Western Westley Hotel is just a 15-minute drive from all major motorway, rail and air links. The accommodation is well-furnished, spacious and all en suite, to make your stay as comfortable as possible and includes free Internet access in all bedrooms and Free Wifi in Public areas. Our Grill Restaurant which offers the finest food sourced through local produce where possible to uphold our corporate social responsibility. The Grill Restaurant is open Monday - Saturday 6.00pm - 9.30pm and also on Sunday from 6.00pm - 8:30pm.Traditional carvery dining is available Saturday Evening and Sunday 12-4pm from as little as £8.95 main course. ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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