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BEST WESTERN Westley Hotel

Westley Road | Acocks Green, Birmingham B27 7UJ, England
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1 room 1 guest
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BEST WESTERN Westley Hotel
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185 Reviews from our TripAdvisor Community

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Traveler rating
    53
    81
    28
    13
    10
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33
59
7
55
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • Italian first
  • Polish first
  • Any
English first
  • All months
    (185)
  • Mar-May only
    (40)
  • Jun-Aug only
    (45)
  • Sep-Nov only
    (46)
  • Dec-Feb only
    (54)
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Wigan, United Kingdom
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Four off us stayed at the westley for 3 nights last week and we had a great time we ate in the restaurant and had a bar snack all very good breakfast was very good kathy couldn't do enough for you every hotel should have a kathy.we even did the quiz on Thursday night good fun even if we didnt... More 

Was this review helpful? Yes
Sean R, Manager at BEST WESTERN Westley Hotel, responded to this review

Hi Plum67 Thanks for the review for the BEST WESTERN Westley Hotel. I am thrilled you enjoyed your stay with us and that you tried some of our facilities such as the bar and the restaurant Kathy is an absolute delight to work with, Kathy has been with us for over 15 years now and knows how to look after... More 

Sheffield, United Kingdom
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

I don't like to write bad reviews I look for the positives and this hotels have a lot of positives, we were booked in with smiles, the room and bathroom was very clean, good size room with the nice little touches. free wi fi. the location is near a shopping precinct and lots of restaurant nearby. short bus ride into... More 

Was this review helpful? Yes
Sean R, Manager at BEST WESTERN Westley Hotel, responded to this review

Hi Beverley, Thank you for the review for the Westley Hotel. I am glad you noticed a lot of positives, our housekeeping staff take pride in all areas of the hotel, and they really do get a sense of satisfaction when its noticed, they also like to leave there little personal touches around. Our location as you say is fantastic... More 

Solihull, United Kingdom
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a lovely family meal on Sunday. You can't beat a nice carvery, good meat, fresh veg and great puddings to follow. Together with good food, the service was good too, great way to spend Sunday lunch. I am sure we will be returning sooner or later

Was this review helpful? Yes
Sean R, Manager at BEST WESTERN Westley Hotel, responded to this review

Hi Ian, Thank you for the great review, your words to mean a lot to the team and I will ensure that they all hear about the comments. Our Sunday Carvery is excellent to be honest, we only use the freshest of ingredients across the entire operation here, the puddings are all made in house and our chefs are up... More 

Sheffield, United Kingdom
Level Contributor
63 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

On pulling into the car park I thought this was going to be a nice experience and I was right . On reception the staff were pleasant and very professional .The room ,to be honest, was as good as a 4* . Quality bathroom ,plenty of room elsewhere . The cleanliness everywhere was excellent . This is a 3* that... More 

Was this review helpful? Yes
Sean R, Manager at BEST WESTERN Westley Hotel, responded to this review

Hi, First of all, I feel great that we surprised you, I used your review in my team brief today and we all loved that headline "Really Surprised" The team here are in honesty the best team I have worked with, 100% professional and an absolute joy to be around, and I can see on this occasion we excelled in... More 

Nottingham, United Kingdom
2 reviews
4 of 5 stars Reviewed 3 weeks ago

From check in to check out it has been a very pleasurable stay in Acocks Green. The receptionist, Vessi, was a credit to the Hotel, professional and courteous with a good sense of humour and nothing was too much trouble. I was in a double room (23), very quiet and very comfortable (Small telly though :) ) and the food... More 

Was this review helpful? Yes
Sean R, Manager at BEST WESTERN Westley Hotel, responded to this review

Hi Steve, Many thanks for the review, please accept my apologies for the lateness in my response. I am delighted that your stay was fantastic and that the team who dealt with you made you feel welcome, Vessi is a fantastic receptionist who likes to make each check in personal, we are not standardised in our approach to customers so... More 

Birmingham, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel was really good in sorting out the arrangements for a funeral tea. The service was brilliant, all the staff were all very professional and accommodating and dealt with the booking with great sensitivity. The food was amazing and plenty of it. We had our tea in the Cocktail Bar which has its private bar and plenty of room.

Was this review helpful? Yes
Sean R, Manager at BEST WESTERN Westley Hotel, responded to this review

Hi Jenny, Many thanks for your kind words, I am very happy that you chose the Westley Hotel for such a Personal occasion, The team thrive on giving great service and are praised on a daily basis for this, so I shall pass your kind words onto them. The cocktail bar and the restaurant is a lovely setting and the... More 

Newtown, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 19, 2015

This hotel was absolutely outstanding, from the moment we arrived greeted by friendly, helpful staff, the room was spotless with all we needed in it, the catering was top notch proper food and my sons glutton free diet was catered for with out limiting his choice. If this hotel is 3star who needs 4star ? As we had all we... More 

Was this review helpful? Yes
Anne-Marie M, General Manager at BEST WESTERN Westley Hotel, responded to this review

Hi Hayley F, Thanks so much for your great review. We understand how difficult it can be for people with food intolerance to eat out, so we have worked very hard to ensure that everyone can have the same great experience with us. I am so pleased that our hard work has paid off and you enjoyed the stay. Hopefully... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 15, 2015

We decided to head to Birmingham for a last minute weekend away bit didn't want to any the price of being in the very centre . As a member of best westerns rewards scheme we decided to look for a hotel affiliated with them in the area . The hotel was easy to find using sat nav had a large... More 

Was this review helpful? Yes 3
Anne-Marie M, General Manager at BEST WESTERN Westley Hotel, responded to this review

Thank you for your lovely review of the hotel. It is always good to hear that people have had a good time in the hotel. I hope you also enjoyed Birmingham, it is a really vibrant city with so much to do, you will have to come back again soon! More 

Stockport, United Kingdom
Level Contributor
43 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed July 8, 2015

Plus points: a comfortable hotel. My single room was a good size and had a bath as well as a shower. Staff were all very helpful and friendly. Plentiful parking. Very quick reaction when the hairdryer in my room cut out - I had a replacement within five minutes. Very good value for money. I shall stay again if working... More 

Was this review helpful? Yes
Anne-Marie M, General Manager at BEST WESTERN Westley Hotel, responded to this review

Hello RJB65, Thank you for your lovely review of the hotel. I will certainly pass on your points about the end of the carvery to the restaurant supervisor and head chef. We have a new team so they are constantly improving our offering. We look forward to having you stay with us again soon. Anne-Marie More 

1 review
4 of 5 stars Reviewed July 7, 2015

A great hotel, our room was large and modern. Great for the price. A decent bar and we'll looked after. We would use this hotel again if we needed to be near to that area. More pubs and restaurants just down the road also.

Was this review helpful? Yes
Anne-Marie M, General Manager at BEST WESTERN Westley Hotel, responded to this review

Hello Paul T. Thanks for your glowing recommendation! We certainly hope to see you again soon. Sincerely, Anne-Marie More 

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