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BEST WESTERN Westley Hotel

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Westley Road | Acocks Green, Birmingham B27 7UJ, England
Best prices for: 1 room 1 guest
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BEST WESTERN Westley Hotel
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BEST WESTERN Westley Hotel
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172 reviews from our community

Traveler rating
    50
    72
    27
    13
    10
See reviews for
28
54
7
53
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • Italian first
  • Polish first
  • Any
English first
  • All months
    (172)
  • Mar-May only
    (39)
  • Jun-Aug only
    (33)
  • Sep-Nov only
    (46)
  • Dec-Feb only
    (54)
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1 review
3 of 5 stars Reviewed 3 weeks ago via mobile

We stayed in the family suit for a wedding, first problem was that the family room is at the far end of the hotel past three lots of stairs with no lift for the pram, getting in and out each day was difficult to say the least! Second problem is that the family room is directly above the bar so... More 

Was this review helpful? Yes
Anne-Marie M, Manager at BEST WESTERN Westley Hotel, responded to this review

Thank you for your feedback following your stay in the hotel for the wedding last weekend, having spoken to you and your party a number of times over the weekend. I had ensured to especially be present at the Wedding as, as the new GM I wanted to see how they work in this property. Following your feedback, I will... More 

Farnborough, United Kingdom
Contributor
14 reviews 14 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel as convenient for attending two days at the NEC, and a little bit of sightseeing in Birmingham itself. Plenty of free parking, with a bus stop directly outside the front door, 45 mins to the Bull Ring, so no city centre driving and parking hassle. We were given the very spacious Executive suite, TV in... More 

Was this review helpful? Yes
Anne-Marie M, General Manager at BEST WESTERN Westley Hotel, responded to this review

Good Afternoon Sir, thank you for your wonderful feedback. We all very much enjoyed speaking to you and learning about genealogy from you both. Next time you will have to stay for a few more days so that you can enjoy some of the other delights that Birmingham has to offer, starting with the Jewellery Quarter! Thanks again, Anne-Marie, Hotel... More 

Ulverston, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 29, 2015

Here for a meet. Middle of Birmingham so don't expect a scenic location :) + Good comfortable room, great service, very friendly staff. Highly accommodating of our group with the conference room and restaurant. Whatever they can do for you just ask. Superb breakfast and meals. Wifi points in every room, which is great (most other hotels I've been to... More 

Was this review helpful? Yes 2
david g, Owner at BEST WESTERN Westley Hotel, responded to this review

Dear Lakes G, Many thanks for your kind review and for awarding us top marks. This is very much appreciated by the team. In particular, thanks for commenting on the great service and friendly staff. They do give 100% effort to deliver excellent customer service. I am also pleased that you enjoyed our superb food offer, which as well as... More 

England, United Kingdom
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed March 28, 2015

Stayed here for three nights and whilst there was nothing terribly wrong with the place there was nothing to recommend it. Location is nothing special. Reception took an age and was not very warm or welcoming. I was handed the key with no direction as to how to find the room, I had to ask where it was and was... More 

Was this review helpful? Yes 1
david g, Owner at BEST WESTERN Westley Hotel, responded to this review

Dear Roadie, Thank you for your feedback. I am sorry for the very poor customer service you received at reception and we will address these points. Kind regards, David. More 

Plymouth, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 22, 2015

Stayed here one night prior to going on a steam train excursion from Tyseley. Very comfortable, well-equipped room, excellent staff and service - readily provided me with breakfast at 05.30 and great value. Large car park, easy to reach from M42 and a short drive to Tyseley. Would definitely stay again.

Review collected in partnership with Best Western GB

Was this review helpful? Yes 1
david g, Owner at BEST WESTERN Westley Hotel, responded to this review

Dear Tim, Many thanks for your kind review and for awarding us full marks, greatly appreciated by the team. In particular I am delighted that you found the staff and service to be excellent as they do give 100% effort to try to ensure that guests enjoy their stay at The Westley. We hope you can visit again soon. Kind... More 

Manchester, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 16, 2015

I stayed here for 1 night and although there were a couple of very minor points, I would most definately stay here again if I was in the area. The staff are very friendly and helpful and nothing is too much trouble. Room 80 (in the annexe) is very spacious and comfortable. All clean, airy and light. Having a room... More 

Review collected in partnership with Best Western GB

Was this review helpful? Yes 1
david g, Owner at BEST WESTERN Westley Hotel, responded to this review

Dear Tim, Many thanks for your kind and complimentary review, which is very much appreciated. In particular, thanks for praising the staff. We have a team which is dedicated to delivering exceptional customer service and the staff really want guests to enjoy their visit to The Westley. We look forward to seeing you again soon. Kind regards, David. More 

northampton
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 9, 2015 via mobile

We stayed in what was advertised as a family suite and I requested one double and one single bed. Unfortunately we were only given a double and the room was very small. To be fair staff did organise for a single bed to arrive following complaint, but it was a smelly old fold up bed which was certainly not fit... More 

Was this review helpful? Yes 2
david g, Owner at BEST WESTERN Westley Hotel, responded to this review

Dear Holidaymad26, Thank you for your review. I am pleased that the staff were helpful and friendly and that you enjoyed our relaxed bar and a very good breakfast. We will certainly address the concern raised on the fold-up bed. Kind regards, David. More 

Dorchester, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 6, 2015 via mobile

Three night stay to visit Birmingham and Crufts dog show. All staff friendly and helpful. Rooms clean and well maintained on a daily basis although our room was nothing special. The onsite restaurant The Grill serves excellent meals in the evening. Breakfast is self service and OK but nothing special. Be advised that if you don't book on a bed... More 

Was this review helpful? Yes
david g, Owner at BEST WESTERN Westley Hotel, responded to this review

Dear Stephen, Thank you for your review. I am pleased that all the staff were friendly and helpful and that you enjoyed excellent meals in our restaurant. I apologise for the confusion on your room rate and I am very pleased that you resolved this, however it should not have been as time-consuming to resolve as it was and we... More 

Bathgate, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 1, 2015

After a long drive down from Scotland, I was pleased to find a clean modern, well appointed room, with a comfy bed which I made immediate use of. Dinner was lovely, though, I would have appreciated the offer of a roll with my garlic mushrooms', and the roast beef was very good. If you stay at this hotel, insist on... More 

Was this review helpful? Yes
david g, Owner at BEST WESTERN Westley Hotel, responded to this review

Dear Ian, Thank you for your review and I am very pleased that you enjoyed the bedroom, comfy bed and lovely dinner. You should not have been allocated a bedroom above the bar on a Sunday night and I will address this matter. We look forward to seeing you again soon. Kind regards, David. More 

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