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Holiday Inn Birmingham M6, Jct. 7

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Chapel Lane | Great Barr, Birmingham B43 7BG, England
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Holiday Inn Birmingham M6, Jct. 7
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599 Reviews from our TripAdvisor Community

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Glasgow
Level Contributor
42 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 stars Reviewed yesterday NEW via mobile

On the official hotel website it says parking is complimentary yet it is not. Foolishly the hotel has decided you have to spend £5 at the bar to enjoy free parking. Anything that connects alcohol and driving is an incredibly bad decision. Yes you could buy coffee or soft drinks but seriously you have a massive car park yet you... More 

Helpful?
Thank Cakealito
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Hi . Yet another unsatisfactory visit to your property Last time you sold our room and did not call to inform me and this time a lot worse. I stayed last night 2 rooms one for me and one for my colleague. We were late arrivals due to nature of our jobs so naturally requested a late check out as... More 

Helpful?
Thank Christian O
M6J7, Guest Relations Manager at Holiday Inn Birmingham M6, Jct. 7, responded to this review

Dear Christian O, Thank you for taking the time to comment regarding your recent stay with us at the Holiday Inn Birmingham M6 J7. I read your comments with interest and concern and offer my sincere apologies. Your feedback is extremely valuable and useful to us and taken seriously and very helpful. Your information has been discussed with our Reception... More 

Hayes, United Kingdom
1 review
3 of 5 stars Reviewed 1 week ago via mobile

Stayed one night with family on 30th January 2016..room were comfortable and clean,good gym facilities but sadly restaurant service was disappointing.The restaurant was not even half full when we ordered our meals just after 7.30pm and the kids starter only came after an hour later and what was rather disappointing was the grilled chicken skewers the kids had ordered as... More 

Helpful?
Thank Tony M
M6J7, Guest Relations Manager at Holiday Inn Birmingham M6, Jct. 7, responded to this review

Dear Tony M, Thank you for taking the time to comment regarding your recent stay with us at the Holiday Inn Birmingham M6 J7. I read your comments with interest and concern and offer my sincere apologies. We have just appointed a new Executive Head Chef who starts with us this week at the hotel. I know that he will... More 

Rayleigh, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Be very careful both myself and a colleague met for coffee here and neither of us noticed the small sign detailing a parking charge requirement after many years of using this venue.It has cost us £120.00 as we were both charged.The service was not great as there are not enough staff and the coffee was lousy.I wont be going back... More 

Helpful?
1 Thank Ian T
M6J7, Guest Relations Manager at Holiday Inn Birmingham M6, Jct. 7, responded to this review

Dear Ian T, Thank you for your feedback following your recent visit to the hotel. May I take this opportunity to express my sincere apologies to you. We have installed the Parking Eye system, for safety of our staff and guests. We do have signage throughout the car park and also at reception and our bar area at all terminals.... More 

Cuddington, United Kingdom
Level Contributor
116 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Quick overnight stay for business, Google map directions were rubbish, and kept telling me to make a u-turn, hotel in on M6 south side after you come off M6 so don't head west on the confusing junction, head for Walsall !! Anyway other than that, bar service for food was quick and ok on standard, breakfast same, although no yoghurt.... More 

Helpful?
Thank Nicola M
M6J7, Guest Relations Manager at Holiday Inn Birmingham M6, Jct. 7, responded to this review

Dear Nicola M, Thank you for taking the time to give your feedback following your recent stay at the Holiday Inn Birmingham M6 J7. Your information is very useful to us and always taken seriously. My apologies with the noise from the bedroom doors as these are designed to meet fire regulations and safety. I do hope that we may... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

I stay here for business frequently, the buffet is really poor, the cleaning team have left fresh blood in the bathroom, and upon arrival there was chocolate squashed under the covers. The bathroom and bed had pubic hair on it. The reception staff are the only highlight as they are very polite and helpful, the cleaning is obviously not their... More 

Helpful?
2 Thank Palafour
M6J7, Guest Relations Manager at Holiday Inn Birmingham M6, Jct. 7, responded to this review

Dear Palafour, Thank you for taking the time to give us your feedback. On behalf of the team at the hotel I offer my apologies. We are sorry that on this occasion we were unable to reach your expectations. Your information is extremely important to us and always taken seriously. We have just appointed a new Operations Manager who is... More 

Derby, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

I stay in this hotel for 2 weeks before Cristmas and New year and was amaizing stay....Reception al the time helpful, food amazing!!!!! ( one my favourite was Chicken Burger ....myyamyy I miss that ) , room was very clean daily and they change the linen every 2 or 3 nights ( I can't remember) , refreshing towels , etc... More 

Helpful?
Thank Bogdan T
M6J7, Guest Relations Manager at Holiday Inn Birmingham M6, Jct. 7, responded to this review

Dear Bogdan T, Thank you for taking the time to give us your kind comments. I was very pleased that you enjoyed your time with us over the festive period and that the team were able to make your stay so comfortable. I will ensure that the team are aware as they will be encouraged by your information. Kind regards,... More 

Leicestershire, United Kingdom
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Booked this hotel whilst in Birmingham visiting that Christmas markets. There was a wedding that day which made the bar area very very busy. Followed by very late at night we were woken by someone setting the fire alarms off and it was a false alarm. Next morning felt there wasn't an apology by anybody to recognise that it had... More 

Helpful?
Thank MGS19
M6J7, Guest Relations Manager at Holiday Inn Birmingham M6, Jct. 7, responded to this review

Dear MGS19, Thank you for taking the time to give us your feedback. On behalf of the team at the hotel I offer my apologies. We are sorry that on this occasion we were unable to reach your expectations. Our General Manager has addressed this information with the relevant department for future reference and always taken seriously. I do hope... More 

West Midlands, United Kingdom
1 review
4 of 5 stars Reviewed 4 weeks ago

I've been a regular visitor to the holiday inn over many years,for business and social meeting, it's a quiet and friendly hotel, with staff being very helpful, so did not notice the new parking restrictions imposed,and was very upset to see £100 fine landing on my door step this morning, these should have been made more apparent and visible, will... More 

Helpful?
Thank Gurdeep B
M6J7, Guest Relations Manager at Holiday Inn Birmingham M6, Jct. 7, responded to this review

Dear Gurdeep B , Thank you for review of your recent visit to the hotel. The Parking Eye system was indeed installed for the safety of our guests and visitors and crime prevention in the area. We have installed signage at the entrance of the hotel, throughout the car park, at reception and also within our bar and lounge. Parking... More 

negombo
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago via mobile

I was with some friends of mine for a night out and decided to reserve several rooms here. Unfortunately the service was not up to our expectations and the food was nothing special for the price we paid. I can't say the food was rubbish but we didn't like it much. The portions were of good size for dinner but... More 

Helpful?
Thank frank_gayan
M6J7, Guest Relations Manager at Holiday Inn Birmingham M6, Jct. 7, responded to this review

Dear frank_gayan, Thank you for taking the time to comment regarding your recent stay with us at the Holiday Inn Birmingham M6 J7. I read your comments with interest and concern and offer my sincere apologies. Your feedback is extremely valuable and useful to us and taken seriously, especially as we just appointed a new Operations Manager at the hotel... More 

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