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Copthorne Birmingham


Hotel class 4.0 of 5
Paradise Circus | Midlands, Birmingham B3 3HJ, England
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Reviews you can trust

59% Do not recommend
3.0 of 5 stars 128 reviews
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By trip type
All (128)
[ Date ] [ Rating ]
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5 of 5 stars
BasHeswall   1 contribution
Heswall
Nov 23, 2009 | Trip type: Family New

We stayed here after visiting the NEC for the Top Gear Roadshow. It was on the day that the Christmas lights were due to be switched on but cancelled to due overcrowding. The welcome we received at the hotel was very good and quick. The rooms were first class with all the amenties one would want including a good selection... more

Management response from
BirminghamManagement, General Manager

Dear Guest, Thank you for posting a review following your recent stay at the Copthorne Hotel. I am delighted that you enjoyed your stay with us and would like to thank you for your positive feedback. I hope that we will have the opportunity to welcome you back to the hotel on some future occasion and that perhaps on your...

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4 of 5 stars
travelwrightnow   1 contribution
England
Nov 18, 2009 | Trip type: Couples

We are regular visitors to Birmingham having children at University, but this is the first time we have stayed at the Copthorne. The hotel is clean and airy, rooms were well equiped and the staff helpful. Breakfast was excellent - even had Eggs Benedict on the menu! The only problem we encountered was when we arrived at 5.30 after a... more

Management response from
BirminghamManagement, General Manager

Dear Guest, Thank you for taking the time and trouble to post a review following your recent stay. We do value our guests’ feedback, both positive and negative, and it was a pleasure to read your kind comments regarding the hotel and staff. It is, unfortunate, that the hotel has limited on-site parking and was therefore unable to allocate your...

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3 of 5 stars
DozyMare2   1 contribution
Cambridgeshire, UK
Nov 12, 2009 | Trip type: Friends getaway

We were staying at the Copthorne as it was an ideally located for a function we were attending at the ICC on 7th November and a spot of shopping in the city center. We arrived fairly early at 11.15am and managed to bag the last hotel parking space. The good news - We were able to check in straight away.... more

Management response from
BirminghamManagement, General Manager

Dear Guest, Thank you for providing valuable feedback regarding your recent stay at the Copthorne Birmingham. I have noted the various issues you have raised and I am sorry that you were not entirely satisfied with certain aspects of your stay. It is regrettable that we were unable to honour the allocation of a double room and, although an extra...

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3 of 5 stars
StellaDerby   6 contributions
Derby
Nov 7, 2009 | Trip type: Business

Stayed here on business with two other colleagues. Although the hotel is well located for places like the ICC, the canalside, shops and railway station, we were all disappointed about the standard of the rooms, particularly as it cost approx £130 per night per room for b&b. All 3 of us had rooms with mould on the bath tiles and... more

Management response from
BirminghamManagement, General Manager

Dear Guest, Thank you for posting a review following your recent stay. I am disappointed that the standard of accommodation provided did not meet the expectations of you and your colleagues. Please be assured that I do recognise where the hotel is in need of improvement and areas, such as those you have mentioned, are an on-going focus and are...

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4 of 5 stars
littlegemUk   2 contributions
uk
Nov 4, 2009 | Trip type: Friends getaway

We arrived early, 11.30am, but were checked in immediately. Got a parking space right outside the hotel. Check-in staff really friendly and helpful. The room was lovely and clean. Never stayed in Birmingham before, but pleasantly surprised. Great shopping, close enough to walk to everything. Had breakfast which was great, plenty of it and nice and hot. Staff all helpful.... more

Management response from
BirminghamManagement, General Manager

Dear Guest, Thank you for taking the time to write a review of our hotel. I am delighted that you enjoyed your stay with us and experienced the high standard of product and customer service we strive to deliver. The comments you have made have been shared with the hotel team and it is a pleasure to receive such positive...

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3 of 5 stars
Beans67   1 contribution
Norwich
Nov 4, 2009 | Trip type: Couples

You are lucky if you can get a parking space at the Hotel. Once in it looks very nice and upper class. Breakfast was very good along with the service. Rooms, this is the downfall. If this was my Hotel I would be embarasse to let somebody stay in the room we did. Firstly the TV had a very poor... more

Management response from
BirminghamManagement, General Manager

Thank you for taking the time to provide feedback on your stay with us. Clearly we have not met your expectations during your visit and I am sorry to read this. In regards to the TV reception, we will shortly be moving to an internet based system which will resolve the issue of this and broaden the choice of channels...

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3 of 5 stars
bimbo99   1 contribution
devon
Oct 14, 2009 | Trip type: Business, Solo travel

Have stayed here before and did not leave my bedroom. This time bar great very warm and inviting, But who decided to change the beer? Not my choice I,m afraid. more

Management response from
BirminghamManagement, General Manager

Dear Guest, Thank you for taking the time to comment on your experience with us here at the Copthorne Hotel Birmingham. I am delighted that you have noted the improvements that we are making in the hotel and it is my aim to continue this in all areas that I can. I am sorry to read that you did not...

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3 of 5 stars
Julia_H_16   3 contributions
Bristol
Oct 8, 2009 | Trip type: Business, Solo travel

Stayed at the Copthorne on business and whilst the location is good (fairly central though not in the best area of birmingham), the hotel is tired and dated. Room was clean, but the matress was not very comfortable. The shower was powerful but did not hold it's temperature and went from scolding hot to luke warm. The hotel was pretty... more

Management response from
BirminghamManagement, General Manager

Dear Guest, Thank you for your feedback following your recent stay. I am disappointed that aspects of your stay did not meet your expectations and would like to assure you that the points you raised have been taken on board. As General Manager, having only recently taken over this particular property, I am driving forward various initiatives throughout the hotel...

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4 of 5 stars
ruthann   10 contributions
london
Oct 7, 2009 | Trip type: Business

This hotel was booked on my behalf and I was a little apprehensive about staying there after reading some reviews on this website - but I have to say I had no problem at all. The staff were very friendly, the room was absoutely fine and the bathroom absolutely pristine , nice fluffy towels and even had a dressing gown... more

Management response from
BirminghamManagement, General Manager

Dear Guest, Thank you for posting a review of our hotel following your recent stay. I am pleased that your experience was not reflective of the negative comments you had read on Tripadvisor and that overall you enjoyed your stay with us. We do value and take on board all comments received from our guests and carry out remedial action...

Very Tired
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2 of 5 stars
North_Lass   2 contributions
Yorkshire
Oct 5, 2009 | Trip type: Business, Solo travel

I approached the hotel from the Centenary Square entrance and due to a private function, had to follow a series of arrows to the reception area through various meeting rooms/service rooms avoiding the function in the public bar. Registration was very formal to the point of being curt. On gaining access to my room, I was disappointed. The room was... more

Management response from
BirminghamManagement, General Manager

Dear Guest, Thank you taking the time to post a review of our hotel following your recent stay. The constructive feedback you have provided is valuable to the hotel, to assist us in identifying areas where improvements are required, but equally highlight those areas where we are getting things right. Please be assured that all the points you have raised...

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Copthorne Birmingham Also Known As

  • Copthorne Hotel Birmingham
  • Birmingham Copthorne Hotel
Address: Paradise Circus | Midlands, Birmingham B3 3HJ, England
Birmingham Hotels Copthorne Birmingham
3.0/5.0
128