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All 137 Birmingham hotels

Birmingham Marriott Hotel

4.0 of 5 Hotel   |   12 Hagley Road, Birmingham B16 8SJ, England (Edgbaston)
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Ranked #30 of 137 hotels in Birmingham
Certificate of Excellence 2013
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356 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
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English first
Wembley, United Kingdom
Top Contributor
126 reviews 126 reviews
99 hotel reviews
417 helpful votes 417 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Fabulous customer service at this property – all of the staff we encountered could not have been more helpful. The concierge especially was a lovely chap and all of the staff were very friendly. Despite a view over the busy Five Ways intersection, our 2nd floor suite was very well soundproofed. The bed was extremely comfortable and had the right... More

Was this review helpful? Yes 1
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

What struck me about this hotel was the interior style- very American, White collar with nuances of traditional British. I liked it, but just found the portraits of the CEO/ owners a little egocentric. But really nice, comfortable and relaxed atmosphere. The room was cosy/ fresh. We didn't spend much time in the hotel as we visited a gorgeous curry... More

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Bury St Edmunds
16 reviews 16 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

After a day at Cadbury World, I stayed here for one night with my two boys (9&5). Location was easy to find via sat nav. After checking in and arriving to our room, I was surprised by the huge room and bathroom. The nice receptionist had upgraded us to an executive room :) Customer service was amazing and my two... More

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Coventry, United Kingdom
14 reviews 14 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Fantastic room, asked for top floor got it without problems, very sophisticated and modern, clean and spacey. Didnt eat there so cant comment on food. Car park with no great capacity but ok. In walking distance from clubs on Broad St. Great customer service! Will definitely visit again!

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Leeds, United Kingdom
1 review
1 of 5 stars Reviewed 2 weeks ago

I came to this hotel last week for a murder mystery event in the evening. I cannot comment on the hotel itself or the rooms as I did not stay but feel I need to write this review as the service was appalling and spoilt the night and my friends hen do. We arrived at the hotel at around 7pm... More

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drake_2011, Director of Sales at Birmingham Marriott Hotel, responded to this review

Thank you for your feedback, we are very sorry that your experience at the Birmingham Marriott was not up to the standard we would want to deliver, please accept our apologies for the issues that took place. We pride ourselves on the quality of service and of food that we deliver and are investigating the circumstances around the event you... More

Limerick, Ireland
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here as a family for 3 nights last weekend 28th. March and have to say it was a lovely experience. From the front desk to the cleaning staff everything was excellent. Breakfast very good, self service and anything you require to eat is available even a chef to make eggs the way you like or omlettes or pancakes... More

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Senior Contributor
25 reviews 25 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My second time in this hotel and I fully recommend it. Well located, good services and comfortable and clean rooms. Breakfast offers a good variety of options, including a chef cooking customized eggs according to your preferences. There is also a nice spa but I did not have time to use it.

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Birmingham, United Kingdom
12 reviews 12 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This was a treat my husband gave me all the staff were lovely and of course we were just a stones throw from the symphony hall were we went to a recital, i really enjoyed it and i cannot praise the staff enough

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Senior Contributor
36 reviews 36 reviews
7 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The service at this hotel was awful. Our group requested an early check in and arrived at the hotel after the hotel confirmed that this may be possible. On arrival none of the three rooms that were booked were ready, so we went through to the bar and waited. We waited for another hour, and not once did anybody from... More

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drake_2011, Director of Sales at Birmingham Marriott Hotel, responded to this review

Thank you for your comments. We are very sorry that you have had such a bad experience when using the hotel, please know that we focus and pride ourselves on our customer service and take your complaints very seriously. We are currently investigating the circumstances around our experience and will create a solution to ensure it does not happen again.... More

New York
11 reviews 11 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here for five nights as we were visiting relatives in Birmingham. Check in was quick and easy as we had no luggage (luggage did not arrive with our flight but was later delivered to the hotel). Our room was upgraded to an Exec room which was a corner room so was quite spacious. Two robes, and two pairs of... More

Was this review helpful? Yes 1
drake_2011, Director of Sales at Birmingham Marriott Hotel, responded to this review

Good morning, thank you for your recent review. We are sorry that we failed to replinish the items in your room in the correct manner, and that you felt the bed was lacking. We take these comments very seriously as we aim to offer a fantastic customer experience with every stay. Likewise with our communication with regards to locking the... More

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Additional Information about Birmingham Marriott Hotel

Also Known As:
Marriott Birmingham
Birmingham Marriott
Address: 12 Hagley Road, Birmingham B16 8SJ, England
Phone Number:
Location: United Kingdom > England > West Midlands > Birmingham > Edgbaston
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Birmingham
#17 Business Hotel in Birmingham
#18 Family Hotel in Birmingham
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Birmingham Marriott Hotel 4*
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